Sr Supervisor

General Description

Supervise the operations of the team while ensuring compliance with the procedures from all the business that we serve. Be proactive in managing the team members, offering guidance, training, among other responsibilities, to ensure a professional and positive environment for them to meet their goals. Establish and maintain administrative controls to ensure the objectives and strategic plans are met in a timely matter.  The Accounting Entries & Other Services Supervisor plays a vital role in ensuring the disbursement of consumer loans, certified accuracy of customer service-related tasks as well as tasks related to Home Equity products. The role requires on-site attendance.

Essential Duties and Responsibilities

• Ensure the collateral vault is managed accordingly complying with all requirements for Fed Home Loan Advances and risks are mitigated.
• Ensure all collateral management processes are in place by:
  • Reporting all canceled cases received in the previous month to OCIF by the 10th of each month.
  • Handle the delivery of documents related to Home Equity products once canceled.
  • Process all accounting entries related to Insurance Policy Payments on the same day received
• Ensure the following SLAs requirements are met:
  • Disbursements per day
  • Fund loans in a timely manner
  • Review, submit and follow up on certifications and procedures.
• Supervisory responsibility including but not limited to:
  • Supervise the daily operations, promoting SLA’s (Service Level Agreements) compliance and ensuring team members have the right knowledge to perform their duties. 
  • Promote employee development and high performance by clear goal establishment, providing guidance, discussing scorecards, providing coaching, feedback, and recognition, as well as recurrent performance discussion and evaluations. 
  • Completion of operational / regulatory procedures within the established timeframe, such as registration of attendance, licenses, regulatory vacations, training and mandatory tests, confirmation of guides, policies, and declarations.
  • Perform other duties and responsibilities as required by the business.

Education

Bachelor’s degree required from a four-year College or University, preferably in Business Administration or related field.

Experience

At least three years (3) + of experience on consumer credit or related field, i.e., compliance, operations and supervising teams.

Knowledge, Skills and Abilities (KSA's)

• Strong leadership and decision-making skills, with the ability to inspire and align teams toward common goals.
• Be able to effectively communicate and influence vision and strategy of the business.
• Build strong partnerships with the Business, Operations and Compliance areas.
• Proficient in verbal and written communication skills, both in English and Spanish.
• Ability to identify internal control deficiencies and recommend potential solutions where appropriate.
• Must have strong computer skills and knowledge of Microsoft Office applications.
• Knowledge in systems such as CIS, CCTM, ILS, UIP and PCAS, among others, is preferred.
• Positive mindset with the willingness to adapt quickly. Strong analytical skills with the ability to prioritize team tasks.
• Strong time management skills. Ability to handle multiple tasks simultaneously and complete assigned tasks in the established timeframes.
• Ability to make decisions under pressure in a deadline driven environment.
• Advanced organizational, analytical, and problem-solving skills with attention to detail. Understanding of banking regulatory requirements.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.