Systems Administrator

About the Role

The System Administrator is responsible for managing, maintaining, and enhancing the applications and systems that support the Personal Loans, Credit Cards, and Auto Financing business units. This role ensures system stability, oversees integrations, coordinates with vendors, and supports the implementation of new functionalities aligned with business strategies.

You will collaborate with technology teams, service providers, and business stakeholders to ensure that systems operate efficiently, securely, and in compliance with organizational standards.

Key Responsibilities

Define, develop, and implement new system functionalities, products, and services aligned with the strategic objectives of the Personal Loans, Credit Cards, and Auto Financing business units.
Plan, coordinate, and oversee system‑related projects to ensure timely completion, proper communication, and seamless integration across all related applications.
Monitor, analyze, and resolve system incidents, ensuring timely mitigation and long‑term solutions to maintain system stability and availability.
Support internal and external audits by preparing documentation, providing system evidence, and implementing recommended corrective actions.
Document and manage recurring and ad‑hoc system procedures, requirements, risks, and configuration parameters established by the business units.
Review and validate invoices submitted by technology vendors to ensure accuracy and alignment with supported systems.
Prepare and deliver training sessions related to system functionality, updates, or new releases.
Identify opportunities for operational and functional improvements within the systems, considering business needs and efficiency goals.

Education & Experience

Bachelor’s degree from an accredited college or university.
Preferred: Experience with systems related to personal loan origination, credit card processing, or auto financing; or operational knowledge of these business lines.

Required Qualifications

Technical capability to support system design, testing, configuration, and development.
Knowledge of task management, requirements gathering, and system documentation.
Strong ability to identify, analyze, and resolve technical issues accurately and efficiently.
Analytical skills to gather information, evaluate processes, and identify improvement opportunities.
Ability to make proactive, sound, and timely decisions.
Strong teamwork and interpersonal skills to collaborate with peers, supervisors, and business partners.
Ability to manage multiple tasks simultaneously and adapt quickly to changing priorities.
Excellent organizational skills and the ability to interpret information and provide actionable recommendations.
Ability to work under pressure while maintaining high‑quality standards and meeting deadlines.
Proficiency in Microsoft Word, Excel, and related tools.
Full command of English and Spanish, both spoken and written.

Preferred Attributes

Strong attention to detail and commitment to system reliability.
Ability to communicate technical concepts to non‑technical audiences.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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