Systems Administrator | Insurance Systems

Date: Sep 14, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

We are looking for a System Administrator for the Enterprise Platforms Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.

Essential Duties and Responsibilities

  • Administers, coordinates, manages, and supports the assigned application or applications to ensure the correct performance.
  • Finds innovative ways to improve an existing process to make it more efficient or more effective.
  • Writes user stories that are clear, concise and easy-to-understand and implement by the development team. Groups stories into themes and epics as necessary.
  • Plan and execute changes tests and certification to ensure that programming modifications comply with business requirements and are correct.
  • Integrates the needs of several different stakeholders to produce an overall solution.
  • Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
  • Gather data to help determine prioritization of work items.
  • Conduct and analyze primary research on users, competitors, etc.
  • Responsible for ensuring releases and maintenances are implemented successfully. May require off-hour and weekend on-call support periodically.
  • Performs recurring application processes according to their corresponding dates established within the calendar.
  • Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
  • Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
  • Ensures end user support needs are met with a high quality of service.
  • Ensures application processes are well documented, revised and updated.
  • Maintain request ticket status updated. Add comments to support the ticket status and document priorities establish by Business.


Bachelor's Degree in Computer Science or Information Systems, or related field.


  • 2+ years of experience working with insurance or financial products, services, and/or applications.
  • Experience on Agile methodologies is preferred.
  • Experience with report design consolidation, report optimization and process management
  • Experience analyzing and documenting different system flows, process flows and work flows
  • Extremely strong analytical and communication skills


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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