Systems Analyst

Job Type

Full-Time Position

General Description

Administers, coordinates application changes, manages, and supports the applications to ensure their correct performance.

Essential Duties and Responsibilities

Responsible for administering the applications assigned. 
Validates application usability and monitors system stability, ensuring that all operational tasks run error-free and application performance is optimal.
Manages recurring procedures of the applications.

Keeps up-to-date documentation of all application procedures. 
Collaborates in the coordination of annual certifications for the assigned applications. 
Analyzes new requests and other application-related investigations. 
Manages incidents to ensure they are reported and documented. 
Ensures each incident is analyzed and diagnosed and its root cause is found. 
Recommends new controls to avoid incidents.  Ensures communication with all BU and Operational Teams affected. Reports the issue, status, and diagnosis. 
Coordinates Release Management/System enhancement. 
Collaborates with project teams and supports projects related to application implementations or upgrades.

Education

Preferably, a bachelor’s degree in computer science or information systems or information systems certification is preferred.

Experience

Experience administering applications.
Experience with application implementations and upgrades is preferred.
Experience with incident management.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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