Systems Analyst

Date: Feb 19, 2021

Location: San Juan-Cupey, PR

Full Time Opportunity
General Description

We are looking a Systems Analyst for the Enterprise Platforms Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.

Essential Duties and Responsibilities


  • Finds innovative ways to improve an existing process to make it more efficient or more effective.
  • Writes user stories that are clear, concise and easy-to-understand and implement by the development team. Groups stories into themes and epics as necessary.
  • Integrates the needs of several different stakeholders to produce an overall solution.
  • Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
  • Gather data to help determine prioritization of work items.
  • Conduct and analyze primary research on users, competitors, etc.
  • Manages and prioritize incidents related to the applications.
  • Responsible for ensuring releases are deployed successfully. May require off-hour and weekend on-call support periodically.
  • Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
  • Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
  • Ensures end user support needs are met with a high quality of service.

Bachelor or Master's Degree in Industrial Engineering, Computer Science, Business Administration, or related field.

Preferred Certifications

  • Agile (Product Owner, Scrum Master)
  • Lean Six Sigma
  • 3 to 10 years of experience in related field.
  • Banking Operations knowledge preferred.
  • Experience on Agile methodologies preferred.

​​​​​​​For Internal Candidates:

  • Experience in branch sales, branch services and branch operations preferred.
  • Experience with Core Systems or BSA Compliance operations preferred.
Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the published job.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Popular Inc., is an Equal Opportunity Employer

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