Systems Analyst | Fraud Systems

Date: Sep 10, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Opportunity

General Description

We are looking for a System Analyst for the Enterprise Platforms Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.

Essential Duties and Responsibilities

Responsible for administering the applications assigned. 

Validates application usability and monitors system stability, ensuring that all operational tasks run error-free, and application performance is optimal.

Manages recurring procedures of the applications. 

Keeps up-to-date documentation of all application procedures. 

Collaborates in the coordination of annual certifications for the assigned applications.

Analyzes new requests and other application-related investigations. 

Manages incidents to ensure they are reported and documented. 

Ensures each incident is analyzed and diagnosed, and that its root cause is found. 

Recommends new controls to avoid incidents.  Ensures communication with all BU and Operational Teams affected. Reports the issue, status, and diagnosis. 

Coordinates Release Management/System enhancement. 

Manages and coordinates release schedules. 

Collaborates in the process of task prioritization. 

Establish planning and execution of tests, usability and certification of application releases and changes. 

Ensure Evertec recommendation are effective and meet BU needs. 

Ensure that time frames are met according to all requirements. 

Ensure inclusion and integration of other applications that may impact the owned application performances. 

Manage ad-hoc requests of the applications in charge. 


Preferably a bachelor’s degree in Computer Science or Information Systems. 


  • Experience administering applications
  • Experience with applications implementations and upgrades is preferred
  • Experience with incident management


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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