Systems Analyst | Change Management

Date: Sep 23, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Change analyst handles and manages the change management operational activities which involves registering, categorizing, reviewing, planning, and preparing necessary documentation for the change requests.

Essential Duties and Responsibilities

  • Register, categorize and prioritize changes after conducting thorough analysis.
  • Facilitate CAB meetings.
  • Maintain balance between business need for prompt change and the necessity of ensuring that stability of existing systems is not compromised.
  • Document and publish CAB meetings reviews.
  • Reroute misdirected changes that have not been handled with in a timely manner.
  • Identify changes that need special attention or escalation.
  • Ensure change review is completed immediately after successful implementation.

Other Responsibilities

  • Draft and send out communications to ensure that all relevant stakeholders are aware of the procedures.
  • Enable decision making by optimizing activities within teams. This includes but is not limited to reviewing test scripts and internal processes.
  • Work with change manager to ensure change activities are properly communicated.
  • Ensure change implementers are adhering to the process and procedures as defined.
  • Assure service quality objectives, governance compliance, and responsiveness through KPIS and metrics.
  • Support the development and execution of change management activities in partnership with customer teams- including stakeholder engagement, communication, training, and readiness and adoption measurement plans. Collaborate with the team and key stakeholders to ensure timely delivery and quality of assigned deliverables.
  • Mediate conflicts related to the change where necessary. Identify possible issues/concerns, escalate risks and issues to management and project leadership teams, and implement mitigation plans if necessary.
  • Collaborate with Incident Management, Release Management and Deployments teams.


Preferably a bachelor’s degree in Computer Science, Information Systems, or related discipline.


  • Three (3) years of experience in technical support and/or customer support role
  • Knowledge of concepts regarding design and deployments of information technologies
  • Ability to understand the basic tenets of the physical IT system and that system’s relation to applications
  • Understanding of foundation IT technical issues and relationships
  • ITIL Knowledge or certification, preferred
  • Knowledge on quality assurance and audits
  • Excellent judgement, tact, and decision-making ability
  • Excellent communication, documentation, and presentation skills
  • Good analytical and systematic approach to problem solving
  • Fluent in Spanish/English


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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