Telephone Banking Consultant

Job Type

Full Time Non-Exempt
Work location: Cupey Center (On-site)
This job requires approximately 8 weeks of training.

Training Information

Duration: Approximately 8 weeks
Location: Cupey Center
Start Date: March 2, 2026
Training Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m.

Work Schedule

Available shifts are:

9:00 a.m. – 6:00 p.m.
10:00 a.m. – 7:00 p.m.
11:00 a.m. – 8:00 p.m.
12:00 p.m. – 9:00 p.m.
1:00 p.m. – 10:00 p.m.
3:00 p.m. – 12:00 a.m.

Weekend availability is required.

All shifts include Friday, Saturday and Sunday work. Shift assignments are subject to operational needs and availability.

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.
Promote cross-selling of financial products and services to enhance client engagement.
Address situations within the scope of assigned authority or escalate cases beyond that scope as needed.
Provide detailed information about Popular’s products and services, including loans, credit cards, credit lines, vendor payments, balance inquiries, and more.

Education

24 Bachelor's degree approved credits or equivalent combination of education and experience.

Experience

At least two years of experience in customer service or sales.

Other Qualifications

Excellent customer service skills, including telephone skills and telephone etiquette.
PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
Detail oriented with analytical skills.
Strong proficiency in both spoken and written English and Spanish; completely fluent in both languages.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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