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External Adjuster

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Date: Apr 2, 2019

Location: San Juan, PR

Full Time Opportunity

General Description

Visits customers with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contacts customers in person to encourage and secure payment of delinquent accounts. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise.  Follows-up on payment promises. Receives payments and posts amount paid to customer account.  Records information about financial status of customer and status of collection efforts.

Minimum Education

+ 60 Bachelor's degree credits approved

Experience

At least one year of related experience in external collections.

Other Qualifications

  • Ability to identify the client’s problems and necessities to offer different alternatives and solutions.
  • Excellent interpersonal skills and can work in groups.
  • Ability to manage difficult situations with clients.
  • Communication skills in both spoken and written English and Spanish.
  • Ability to establish priorities and work with multiple tasks at the same time.
  • Ability to work under pressure and meet deadlines.
  • Flexibility to work extended hours, holidays and travel.
  • Customer service skills
  • Knowledge of rules and regulations applicable to the collection of money.
  • Ability to influence others, reach agreements and handle difficult situations with clients.

Additional Requirements

  • Valid driver's license
  • Own a vehicle and in good conditions

Competencies

Accountability

Analytical Discipline

Collaboration & Teamwork

Change Agent

Customer Centric

Self Development

Business Excellence

Character

Popular Inc. is an Equal Employment Opportunity Employer


Job Segment: Customer Service

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