Industrial Engineer

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Date: Nov 15, 2023

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Job Opportunity


San Juan, PR

General Description

Proactively evaluate Process Optimization, Process Reengineering and Business Continuity in Popular Insurance.

Essential Duties and Responsibilities

  • Analyze and evaluate existing systems and processes, identifying value-added and non-value-added activities to solve design challenges.
  • Identify opportunities to prevent waste and inefficiency in business operations.
  • Create and maintain required operational process documentation, including process flow charts, capacity and utilization studies, labor utilization, time and motion studies, standard work, cycle time analysis, and line balancing.
  • Conceive, design, test, and develop innovative solutions based on analysis and organizational objectives.
  • Research and test design ideas to determine feasibility, utilizing Lean, Six Sigma, and root cause analysis to formulate/support innovation, corrective actions, and continuous improvement activities.
  • Evaluate feasibility of projects using financial and statistical tools.
  • Prioritize projects using Failure Mode and Effects Analysis.
  • Develop operational standards in cooperation with management and user personnel.
  • Determine metrics and create comprehensive dashboards to monitor progress and effectively communicate with leadership.
  • Design and implement efficient electronic workflows.
  • Design and implement control systems to minimize costs and operational issues.
  • Develop and document procedures and work instructions.
  • Train staff for new processes and provide instructions and manuals.
  • Define business and technical requirements for process automation opportunities identified in process assessment exercises.
  • Utilize Project management tools to coordinate the completion of complex projects, involving multiple business functions, department managers, and outside contractors.


Supervisory Responsibilities

This job has no supervisory responsibilities.


Bachelor's Degree in Industrial Engineering


At least three (3) years of related experience in project coordination and/or management, such as having identified the business’ needs, work plans, budget control, time management, resources distribution, team management, and making reports.   Preferably, have the Project Management certification (PMP) and experience or courses in Lean/Six Sigma philosophy.



Other Qualifications

  • Proficiency in Microsoft Office applications (Word, Excel, Power Point), Microsoft Project, among others.  
  • Analytic abilities to evaluate and synthesize complex and diverse information.
  • Have clear and effective communication skills, both written and spoken.
  • Work with little or no supervision and with interdisciplinary groups.
  • Ability to create and offer effective presentations to work groups.
  • Ability to identify, understand, and solve situations while applying concepts, analytic techniques and offer alternatives to solutions.
  • Be able to manage, with agility, changes in tasks, identify available resources and establish priorities.
  • Ability to work under pressure, complete multiple tasks simultaneously, and meet deadlines.
  • Intermediate or advanced proficiency in English, both written and spoken.


Analytical Discipline
Collaboration & Teamwork
Customer Centric
Change Agent
Self Development
Business Excellence

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.


Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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