Industrial Engineer

Date: Oct 14, 2021

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Proactively evaluate and test solutions which will result in operational efficiencies.

Essential Duties and Responsibilities

Focus on operational efficiencies that will result in an increase in business units profitability. Establish communication with different areas, including the systems group, in order to meet the business’ objectives. Lead end to end mapping processes (from client interaction to closure) and value-added analyses. Implement standard work as baseline for continuous improvement. Pursue and get buy-in support from area leadership and key stakeholders. Conduct problem solving sessions. Design and implement process RACIs (responsible, accountable, consulted and informed), where applicable. Assign and monitor resource allocation and establish project prioritization. Define and set up KPIs and SLAs. Design performance mgmt. structure and meetings. Monitor and remove roadblocks impacting transformations and process improvements. Lead multidisciplinary teams to achieve goals and ensure the successful completion of the transformations. Provide deep process improvement and LEAN expertise by leading/coaching team members

Minimum Education

Bachelor's Degree in Industrial Engineering

Experience & Other Qualifications

Minimum three to five years of experience in business analysis and/or process improvement transformations projects.

Proficient knowledge on process efficiency tools and methodologies such as design thinking, lean, agile, six sigma, customer journey mapping, and analytics.

Capability to build effective teams, and promote integration and inclusion

Proficiency in written and oral English/Spanish language

Communication and Collaboration skillset

Customer Centric mentality

Demonstrate accountability

Strong analytical discipline

Change agent

Project Management skills

Strong analytical and problem-solving skills.

Detail oriented with the ability to multi-task.

Certifications / Licenses


Analytical Discipline
Collaboration & Teamwork
Customer Centric
Change Agent
Self Development
Business Excellence

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.


Important: The candidate must provide evidence of academic preparation or courses related to the published job.


If you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing,. This email inbox is monitored for reasonable accommodation requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations, Any other correspondece will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.







Popular Inc., is an Equal Opportunity Employer

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