Manager I

Job Type

Full Time

General Description

Reporting to the SVP, Business Risk and Controls Division, the Manager will be responsible for leading a team focus on executing process optimization projects by influencing cross-functional teams to deliver tangible business results through the application of methodologies such as Lean, Six Sigma, Agile, Design Thinking, Project Management and other process improvements techniques and tools, and ascertain sustainability of process improvement. Identifies and redesigns processes that are critical to business lines. Proactively evaluate and test solutions which will result in operational efficiencies.

The scope of work to support the Business Risk and Controls Strategy includes:

• Data Analytics and Data Science (descriptive, proactive and predictive) including systems & data Integration to enterprise database solutions,
• Process and controls improvement initiatives,
• Primary contact for reports and metrics, and
• Financial and budget process and monitoring.

Essential Duties and Responsibilities

• Leads the execution of process improvements projects to promote a culture focused on continuous processes optimization that simplifies operations and impacts our internal and external customers.
• Sets priorities for the team and communicates findings to senior management. Leads the team in building new tools and frameworks that will be used to measure performance and to report on activities conducted by the Division. Provide data insights that influence decisions on the design, organizational structure and adjustments to existing processes and controls based on opportunities identified. 
• Establish communication with different areas, including the systems group, to meet the business’ objectives. Verify, test, analyze and document processes as required.
• Understands current business needs and develop strategies to provide solutions focused on achieving the established objectives.  Analyzes data using quantitative methods to facilitate analysis and identification of process improvements solution and to promote a continuous improvement mindset.
• Identifies how processes can be mapped and optimized using more effective technology as well as redesigning processes using process improvement methodologies. Ensure that all process documentation is completed and updated to ascertain process optimization sustainability.
• Leads efficiency events at a strategic level using process improvement tools such as Design Thinking, Kaizen events or 5S. Develops Lean and Six Sigma capabilities through coaching and mentoring.  Develops execution plan to improve flow of products, people and information. Follows and observes all applicable regulatory requirements such as Risk, Compliance and Audit or any applicable policy.
• Responsible for budget and financial reporting for the Business Risk and Controls Division. Accountable for generating actionable insights related to accounting data. Manage Budget process and continuous monitoring in collaboration with the Comptroller Division.

Essential Duties and Responsibilities (cont.)

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

Bachelor's in Industrial Engineering. 

Experience

A minimum of seven (7) years of progressive project management, process improvements, and data analytics experience preferably in the financial industry environment. 

Certifications / Licenses

Certifications / Licenses

The following certifications and/or licenses are not required but desirable:

• PMP
• Lean Six Sigma

Knowledge, Skills and Abilities

• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.  
• Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.  Highly develop written and verbal communications skills in English.  Presents numerical data effectively. Superior communication and interpersonal skills.  Excellent report-writing and presentation skills.  Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.
• Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS O365 (MS Project, PowerPoint, Excel, Word, and Visio). Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, SQL, Canva among others is desired.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.