Manager II- (Deposit Products)

Job Type

Full Time Opportunity

General Description

Responsible for managing BPPR retail and commercial deposit products for BPPR. Analyze, investigate, and identify business needs to recommend and implement new products and services.  Enhance, modify, and recommend elimination of products and services under different regions/banks, including but not limited to products and services for segments (mass, mass affluent, affluent, young segment, etc.).  Identify and implement process improvements within Retail Deposit and leverage digital solutions to seek ways to enhance the profit planning and forecasting processes which can include, streamlining of Retail Deposit operational processes, enhancement to analytical capabilities, reduction in Retail Deposit operational.

Essential Duties and Responsibilities

•    Continuously prepares and delivers memos, presentations, dashboards, and reports to maintain key stakeholders communicated and aligned on the strategic progress and direction.
•    Monitors and manages the BPPR deposit products profitability.
•    Provides budget and forecast assumptions to support the Finance team in such processes.
•    Responsible for the pricing strategy of BPPR deposit products. Analyzes, proposes, and implements changes in fees to achieve product competitiveness, profitability, and compliance.
•    Continuously conducts industry research and stays updated with latest deposit product trends and regulations.
•    Completes competitive analysis through research and mystery shopping to ensure competitiveness of BPPR deposit products.
•    Responsible for rationalizing existing products and for developing new account products or features. Owner of the design, development, pilot and launch of deposit solutions to meet client needs.
•    Ensures Lean operational processes supporting deposit products.
•    Leads overall internal and external communication strategy related to BPPR deposit products.
•    Manages internal communications to BPPR salesforce. Serves as liaison and provides guidance to the Marketing Division about the marketing strategy supporting deposit products.
•    Becomes the point of contact with Customer Knowledge and other internal BPPR teams with respect to customer satisfaction.
•    Leads customer satisfaction initiatives to improve NPS.
•    Ensures exceptional user experience with deposit products.
•    Develops and revises training content in collaboration with the channels to ensure employee readiness to offer and manage deposit products.
 

Education

Bachelor’s Degree in Business Administration, Finance, Accounting or Statistics.

Experience

At least five (5) years of experience in related managerial banking functions, management consulting engagements or analytical environment.

Consumer banking products experience preferred.

Other Qualifications

•    Written and verbal communication skills in English (intermediate/advanced level) and Spanish (advanced level).
•    Proficiency in MS Office 365 including Excel, Word, and PowerPoint (intermediate level).
•    Data and business analysis with the ability to establish conclusions.
•    Strong logical reasoning skills and business intelligence.
•    Project management skills.
•    Presentation and Storytelling skills.
•    High level of organization to establish priorities, simultaneously work with multiple tasks, and meet deadlines.
•    Ability to work under pressure and with minimum supervision.
•    Interpersonal and teamwork skills.  Ability to establish good relations with internal and external groups.
 

Region Locations

San Juan- Señorial Center

Work Schedule

Hybrid Work Schedule
Flexibility to work non-business hours, Saturdays, Sundays, and holidays when needed.

Values