Manager II

Job Type: 

Full Time

General Description: 

Reporting to the SVP, Business Risk and Controls Division, the Business Risk Management Manager II will support our mission of maintaining a robust risk management framework. Play a critical role in identifying, assessing, and mitigating risks across the organization. This position will lead a team that proactively manages risks (all risks excluding market and liquidity risks), ensuring we support the business objectives while safeguarding our operations from a first-line perspective. Lead efforts related to risk control assessments, business continuity planning, and operational risk management to support the Retail and Business Solution Group. Furthermore, the candidate will focus on identifying, monitoring, and mitigating risks, aligning with Popular risk appetite, contributing to a culture of proactive risk ownership and turning risk insights into business resilience.

This role acts as a liaison between the Business Risk and Controls Division and divisions within the Retail and Business Solutions Group, as well as Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division). Collaborate with each of the teams to ensure risk identification, assessment, monitoring, and treatment are embedded in daily operations.

Essential Duties and Responsibilities:

• Risk Oversight: Assist with the identification and maintenance of an effective risk framework across the organization. Ensure that the framework mitigates risks and enhances the bank’s operational resilience.
• RSCA Program Management: Participate in the documentation of RCSA processes and ensure alignment with regulatory requirements and industry best practices. Identify emerging and residual risks and evaluate the effectiveness of current controls and recommend improvements. Track and report on remediation of control deficiencies.
• Risk Assessment: Conduct comprehensive risk assessments across all applicable processes, controls and activities managed by the Retail and Business Solutions Group to identify potential risks and control gaps. Analyze risk data to assess the likelihood and impact of risks on the bank’s operations.
• Risk Appetite: Collaborate with all divisions within the Retail and Business Solutions Group to define and adhere to the bank's risk appetite statements, ensuring that risk-taking in daily operations stays within approved thresholds while supporting business growth. Monitor/assess exposures against the bank’s risk appetite.
• KPIs/KRIs: Develop, track/monitor and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) for the Retail and Business Solutions Group to track control effectiveness, operational health and compliance adherence metrics, providing actionable insights and dashboards to management to drive decision-making. Escalate breaches of KRIs and collaborate with process owners for timely mitigation.
• Risk Management: Lead efforts on performing detailed analysis to identify, assess, escalate, and manage risk exposures across the different risk categories (i.e. regulatory, operational, reputational), including material, emerging and concentration risks in accordance with enterprise policies and the establishment of key indicators to monitor risk exposures.
• Risk Mitigation: Lead and/or participate in the process to identify, assess, record and response to operational and regulatory risk events within the Retail and Business Solutions Group, ensuring these are captured accurately, timely and in accordance with requirements.
• Business Continuity: Lead and/or participate in business continuity planning and disaster recovery plans for the Retail and Business Solutions Group, including scenario analysis for disruptions like cyberattacks or natural disasters, to minimize downtime and ensure customer service.
• New Activities/Initiatives: Participate in the risk evaluation associated with new activities/initiatives and changes to the business, ensuring these are well understood and adequately controlled.
• Operational Losses: Participate in certain operational risk events, including the tracking and analysis of operational losses (e.g., from process failures, external events, or human errors), and implement mitigation strategies to reduce frequency and impact.
• Risk Culture: Appropriately assess risk when business decisions are made, demonstrating consideration for the bank’s reputation and safeguarding Popular, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to corporate policies, and escalating, managing and reporting on applicable risks with transparency.
• Implementation of Recommendations: Assist in the implementation of recommendations in response to lessons learned/postmortem/readiness exercises/assessments, including dissemination and learnings across the business units and channels for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Reporting & Communication: Prepare reports and dashboards on risk metrics and trends for senior management, regulatory bodies, and committees on risk management topics. Ensure timely escalation of emerging risks.
• Stakeholder Engagement: Work closely with the divisions within the Retail and Business Solutions Group, as well as Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division) and the Auditing Division to ensure that risk management practices are embedded within business processes.
• Continuous Improvement: Evaluate methodologies and processes for improvement opportunities and to adapt to changes in the regulatory environment, business operations, and emerging risks. Stay current on regulatory changes, emerging risks, and best practices to ensure risk management initiatives remain proactive and in accordance with industry practices.
• Policy & Procedure Development: Contribute to the development and update of policies and procedures.
• Audit & Regulatory Coordination: Support internal audits and regulatory reviews related to risk identification and risk assessment. Ensure that documentation and evidence are prepared and available for audit and examination purposes.
• Risk Management: Collaborate with the divisions within the Retail and Business Solutions Group to identify and evaluate key risks, implement risk management measures, and monitor risk mitigation efforts. Demonstrate an understanding of business processes, control frameworks and related regulatory and compliance standards.
• Training and Awareness: Facilitate risk workshops and staff training, fostering a risk-aware culture and embedding controls into core processes.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Experience:

Ten (10) years of proven combined progressive experience: 7+ years of experience in Risk Management, Operational Risk Management or a related field within the Banking Industry and 3+ years of experience in Supervision. 

Education:

Bachelor’s degree in Business Administration, Risk Management or related fields.

Certifications / Licenses:

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's):

• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
• Business acumen: risk, quality assurance, and audit business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information. 
• Technical acumen: knowledge in analyzing, designing, and implementing risk management frameworks, processes and initiatives. Risk Management driven – ability to balance the needs of the business against stated regulations requirements and controls. Knowledge in analyzing, designing, and implementing innovative initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
• Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly.
• Computer and technological skills: Experience and proficiency with current version of MSO365 and Risk Management software’s and data analysis tools.

Region Location: Puerto Rico

Work Schedule: Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States.  This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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