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Date: Jan 10, 2019

Location: San Juan, PR

Full Time Opportunity

General Description

Provides guidance on operational risks and controls, and the factors to consider when determining the likelihood, and the impact and effectiveness of the controls, regulations, compliance issues that may impact the Unit.  Supervises and coordinates work of the employees as well as processes and operations within the Operational Units.


Bachelor’s Degree from an accredited university.  BA in Business Administration, Finance or Accounting is preferred.

Essential Duties and Responsibilities

  • Assigns unit’s workflow and priorities.
  • Knowledge of banking laws and regulations, particularly in BSA (money laundering)
  • Develop, execute, and manage testing project plans, timelines, and dependencies in accordance with end-user specifications.
  • Reviews, reports to end-user and approves test results.
  • Track and monitor defects to closure. Analyze the issue to determine if the problem is an application issue, user issue, training issue, data issue or a software defect.
  • Troubleshoot issues to identify root cause and transfer ownership of the issues to appropriate owners and drive complex issues to resolution.
  • Participates in the onboarding requirements and documentation process as required.
  • Follows-up user’s implementation processes such as change management to assure completeness.
  • Maintains rolling forecast of unit’s budget.
  • Work in completing appraisal process of Compliance performance.
  • Maintain a timely Periodic Reviews process
  • Continue to evaluate the structure and uniform processes between BPPR and PCB
  • Assist in Internal Audit and RRT comments follow-up and implementation
  • Assist and provide guidance in auditing process that apply to Unit. 


3 year experience in a compliance, quality and risk environment is preferred.  Experience working in Banking industry is preferred. 

Additional Information

  • Excellent analytical skills to identify situations, look for alternatives and make good decisions.
  • Excellent communication skills in English and Spanish both verbally and in writing.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • High degree of commitment, ability to adapt to new situations and work under pressure.
  • Strong quantitative, research and analytical skills.
  • Ability to analyze data and create succinct presentations tailored to each audience; attention to detail with excellent time management and multitasking abilities.
  • Skills to manage projects independently, develop and maintain good interpersonal relationships, anticipate needs, present alternatives to solve situations and provide continuity and follow-up on matters.
  • Excellent organizational skills to establish priorities, anticipate challenges and work with multiple tasks simultaneously under minimum supervision.


Accountability (L)

Analytical Discipline (L)

Building Effective Teams (L)

Change Agent (L)

Customer Centric (L)

Developing People (L)

Strategic Thinking (L)

Character (L)



Popular Inc., is an Equal Opportunity Employer

Job Segment: Manager, Change Management, Management

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