Operations Analyst (Seasonal)

Job Type

Please note this is a temporary position.

Seasonal Full Time - Non Exempt

General Description

The Operations Analyst performs maintenance and configuration of commercial products and services across multiple applications and platforms for BPPR and VI.

Essential Duties and Responsibilities

Responsible for the configuration of over 35 commercial products and services across multiple applications and platforms, ensuring compliance with SLAs.
Provide support and service to Branches, Relationship Officers, and Operational Departments related to the commercial products.
Analyze and identify efficient solutions to optimize the management of commercial products and applications.
Provide backup support during other team members’ absences.

Education

60 approved credits or equivalent combination of education and related experience

Note: Related experience refers to the professional background related to the responsibilities and skills required for the position.

Experience

Experience in customer service is required.
Experience in commercial banking products and operations is preferred.

Additional Requirements

Effective oral and written communication skills in Spanish (advanced level) and English (intermediate level).
Proficient in Microsoft Office 365, including Word, Teams and Outlook.
Professional phone etiquette.
Ability to work under pressure while managing multiple tasks with tight deadlines.
Strong data entry skills with attention to detail.
Excellent analytical skills to identify situations, look for alternatives and make good decisions.
Basic knowledge of ACH, WIRE, accounts information, IDA, Credit Cards among others.

Region Locations

Señorial Center Building

San Juan, PR

Work Schedule

On-Site

Monday to Friday - 8:00 am to 5:00 pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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