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Operations Analyst

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Date: Jan 4, 2019

Location: San Juan, PR

General Description

The Cash Management Operations ACH Analyst is responsible for the operational tasks associated with ACH processing for our US Cash Management and OAC customers. The analyst will ensure that all requests are processed in a timely manner; and provide a high level of service to both internal and external clients, as well as team members.

Essential Duties and Resposibilities

  • Balance FED ACH for Popular and Popular Direct Bank (balance, post and clear settlement entries between the FED and ACH GL accounts).
  • Process OAC ACH requests.
  • Process Reg E claims/returns.
  • Monitor suspended ACH Files/Batches via ACH Tracker
  • Process and balance weekly CD Account Registry Service orders.
  • Process Insured Cash Sweep (ICS) setups
  • Handle ACH trace requests.
  • Receive and review setup forms via Service Request Portal and forward to Cash Vault vendor for processing. Ensure that all ACH and Cash Vault research requests via the Service Request Portal and/or the respective proxy mailboxes are handled timely and accurately.
  • Provide phone support and/or handle service calls regarding questions and/or issues related to ACH.
  • Prepare daily checklist for Supervisor or Team Leader to review.
  • Review IATs OFAC Scrub process
  • Perform other duties such as cross-training with in the unit and projects as assigned.
  • Adhere to established policies, procedures and controls relative to BSA and transferring funds
  • Assist with the training of new staff members
  • Traveling is required for this position
  • Required to work Puerto Rico Holidays
  • Hours of Operation 10:30 am – 7:30 pm Daylight Saving / 11:30 am – 8:30 pm


+ 60 Bachelor's degree credits approved


Popular Inc., is an Equal Opportunity Employer.

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