Private Banker

Full Time Job Opportunity

Location

On-site / San Juan, P.R.

General Description

Develop and maintain close relationships of trust and loyalty with customers of high levels income.  Provide services to clients with liquid assets of $500K to $3MM or has monthly deposit inflows of $50,000 or more.  Offer excellent service, highly specialized in consulting of banking products and financial planning through the customer life cycle and their various financial needs. Achieve increase services, relationships, products, volume, and profitability of their customer base.  

Essential Duties and Responsibilities

• Manage client financial circumstances with a focus on maintaining a strong relationship between the client and the bank
• Identify potential clients and building good relationships with them and helping them to manage their wealth
• Proactively suggest clients and explain to them about various types of financial services available
• Build and manage a portfolio of clients that, in addition to traditional banking services, consists of a variety of credit and deposit solution findings.
• Develop new relationships through calling on targeted potential clients; uncover prospect needs for products and services and recommends solutions.
• Develop sales plans and strategies to help structure and seal deals with high close rates.
• Conducts clients’ needs assessments through profiling and proactively manages relationships that focus on the delivery of customized solutions for each proposed client. 
•  Identify opportunities to deliver appropriate retail and trust services such as credit cards, insurance, investment, and financial planning services.
• Collaborates with other specialists and takes ownership to resolve client's banking issues, to ensure exceptional client experience is delivered. Work closely with their internal referral partners to coordinate and develop a well-customed plan for each client in the areas of Personal Finance.
• Provides clients with current industry trends and commands a thorough knowledge of banking products and solutions.
• Focus on deepening relationships with existing customers and their heirs while improving customer experience to attract new clients and promote the transfer of client assets held outside of the institution.
• Monitors customer information, deposits variances, products, financial plan recommendations and market trends to identify new needs and opportunities to better serve customers.
• Ensures service standards and metrics are met based on client banking needs and segmentation.  
• Ensure prospect/client information is appropriately entered, updated, and managed.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

Bachelor’s or Master’s degree in Finance or Accounting, preferred.

Experience

At least (2) two years of related experience in sales and service of banking, insurance or investment products.  

Other Qualifications

• Excellent customer service and sales skills.
• Excellent interpersonal skills, customer service and negotiation to reach agreements.
• Focused on achieving results through collaboration and teamwork.
• High level of organization to establish priorities, work with multiple tasks simultaneously and meet deadlines.
• Ability to work under pressure with a minimum of supervision.
• Excellent analytical skills, task coordination and attention to detail.
• Ability to identify problems, analyze their causes and resolve them in a timely and accurate manner.
• Initiative to make decisions.
• Ability to adapt to changes and new situations.
• Proficient in the use of applications such as MS Office (Word, Outlook, PowerPoint & Excel). 
• Proficient in the use of Salesforce, preferred.
• Verbal and written communication skills, both in English and Spanish.
• Availability and disposition to work off-hours, weekends, and/or holidays.
• Flexibility to travel.

Certifications / Licenses

Desirable: Insurance Licenses, Certified Financial Planner, Certified Public Accountant CPA or Lawyer.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.