Process Improvement Analyst

Full Time Job Opportunity

Location

Hybrid / Popular Center / Hato Rey, PR

General Description

Proactively evaluates and tests solutions to achieve operational efficiencies.

This role involves analyzing current processes, identifying inefficiencies, and designing strategies to enhance process efficiency and effectiveness.

Essential Duties and Responsibilities

• Evaluates existing processes to identify inefficiencies and designs and implements strategies to enhance process efficiency and effectiveness.
• Establishes communication with different areas, including the systems group, in order to meet the business’ objectives.
• Verifies, tests, analyzes and document processes as required. 
• Understands current business needs, analyzes data using quantitative methods, and develops strategies to provide solutions aimed at achieving the established objectives.
• Provides support to business units in the sustainability of completed process improvement projects, promotes a continuous improvement mindset, and ensures that all process documentation is completed and updated to maintain process optimization sustainability.
• Identifies how processes can be mapped and optimized using more effective technology, partnering with technology teams as well as redesigning processes using process improvement methodologies.

Supervisory Responsibilities:

This job may have supervisory responsibilities or may lead the work of others.

Education

Bachelor’s degree in Industrial Engineering, preferred.

Experience

At least two (2) years of related experience leading process improvement and/or design projects. Experience in project coordination or management including identifying business needs, creating work plans, budget control, time management, resources distribution, team management, and reporting.

Certifications

Project Management certification (PMP) preferred and proficiency in Lean, Six Sigma, Design Thinking or Agile methodologies. Experience or familiarity with low code/no code solutions and automation tools is preferred.

Other Qualifications

• Have knowledge about Popular’s processes, systems, products and/or services, and concepts about the methodology LEAN (preferably in process flows).
• Have analytic abilities to evaluate and synthesize complex and diverse information.
• Be able to work with little or no supervision and with interdisciplinary groups.
• Have clear and effective communication skills, both written and spoken.
• Ability to create and offer effective presentations to work groups; identify, understand and solve situations while applying concepts, analytic techniques and offer alternatives to solutions.
• Be able to manage, with agility, changes in tasks, identify available resources and establish priorities.
• Ability to work under pressure, complete multiple tasks simultaneously, and meet deadlines.
• Have an intermediate or advanced proficiency in both written and spoken English.
• Have advanced proficiency in Microsoft Office applications (Word, Excel, Power Point), Microsoft Project, among others.

Values