Process Improvement Associate

Date: Nov 17, 2023

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Job Opportunity


San Juan, PR

General Description

Popular is looking for process-oriented people who can design and improve processes with a human centered approach aimed to improve the quality of products and services, achieve cost reductions, and increase efficiency, while ensuring workers experience, safety, and complying with government regulations. 

Essential Duties and Responsibilities

  • Develop robust Business Cases and Project Charters for approval of process improvement & design projects.
  • Lead complex process improvement or process design projects to identify efficiencies and cost reduction opportunities, applying new technologies as well as re-thinking the business and operating models. Tasks include but are not limited to:
  • Provide project management skills.
  • Integrate Lean Six Sigma methodologies and tools with human centered design topics, as needed.
  • Analyze data with advance Lean Six Sigma tools and knowledge (i.e., Statistical Process Control, Multiple Regression, Process Capability, General Linear Model, among others) to define and report on key performance indicators (KPIs), uncover opportunities, track processes performance, and drive decision making.
  • Deliver projects on time, to budget and quality. Quantify projects ROIs. 
  • Build awareness, increase knowledge sharing, and drive adoption of modern Lean Six Sigma tools and techniques as a SME (Lean Six Sigma Yellow, Green or Black Belt) within the team.
  • Execute with accountability, integrity, and work-ethics. 


Bachelor or Master’s degree with a major in Industrial Engineering or related field, preferably


At least two (2) years leading process improvement and/or design projects.



Lean Six Sigma Yellow, Green or Black Belt Certification

Other Qualifications

  • Leadership Skills: Proven ability to lead people by establishing clear priorities and objectives and motivating, developing, and directing them to achieve a goal.
  • Communication Skills: Active listener, ability to write and speak effectively to convey information properly.
  • Problem Solving Skills: Ability to handle complex business challenges, find out why an issue is happening and how to solve it efficiently.
  • Customer-Centric: Collect, understand, and anticipate the needs of internal and external customers, meeting their expectations and requirements. Use customer needs as the basis for decision making and organizational action.
  • Strategic Agility: Able to establish a desired future; effectively translating it into action plans. Understand the business environment, assessing major trends and their impact.
  • Analytical Discipline: Use critical thinking combined with mathematics to solve difficult problems through a careful and systematic evaluation of information, possible alternatives, and consequences.
  • Innovation and Digital Skills: Ability to achieve results by providing innovative ways of working with operational and technological considerations.
  • Mental/Learning Agility: Comfortable with complexity; fast and active learner of software tools and digital solutions.
  • Public speaking and presentation ability.
  • Excellent written and verbal communication skills in English and Spanish.
  • High domain and knowledge of MS Office 365 applications: Outlook, Excel, Word, Teams, SharePoint.



Analytical Discipline
Collaboration & Teamwork
Customer Centric
Change Agent
Self Development
Business Excellence

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.


Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


If you are a California resident, please click here to learn more about your privacy rights.




Popular is an Equal Opportunity Employer

Learn more about us at and keep updated with our latest job postings at

Connect with us!

LinkedIn |   Facebook   |   Twitter   |   Instagram

Job Segment: Business Process, Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Real Estate, Management, Sales