Product Manager | Merchant Acquiring Business

Date: Jul 27, 2022

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

The Popular Inc. Digital and Payment Product team is looking for a Product Manager who is excited to ideate, evaluate, research, and build.  We have embarked on a journey to rethink every element our Digital Payment experience and build a customer centered, future compatible, differentiated product portfolio.

We are dynamic team focused on transforming the business and how our customers experience financial services. If you are motivated to get things done with a high degree of autonomy instead of expecting to be directed on “what” and “when” to do things, then this is the job for you. You will have the opportunity to leverage your experiences, drive the product vision, define the go-to-market strategies, and work with stakeholders to ensure operational readiness. You will partner and lead the dialogue with cross functional teams to build consensus. It’s an exciting opportunity where you will see the results of your contributions through revenue growth and improved client satisfaction.

The ideal candidate should have clear understanding of Merchant Acquiring Business and Products (including but not limited to POS, Smart terminals, Mobile POS, E-commerce, Acquiring Network), and experience in working with Corporate and Business Banking.

Essential Duties and Responsibilities

  • Define platform and product requirements, gather and document client need / pain points and document user stories, define UX/UI features to deliver best in class client experience for a future compatible, differentiated Digital Banking Platform.
  • Lead scrum teams and complies with role’s responsibilities as Product Owner
  • Own and manage product roadmap, conduct product prioritization and stakeholder alignment and oversee product release plans.
  • Evaluate products / services from providers to create a robust ecosystem of services geared towards business and corporate clients
  • Lead the product development and conduct competitor analysis, define and prioritize business requirements, define product roll-out strategy, & streamline operational processes.
  • Gather competitive insight and SWOT analysis on capability, sales, implementation and service effectiveness.
  • Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
  • Lead the day to day product management tasks, support client acquisitions, monitoring performance & track program growth, manage vendor relationships, oversee service effectiveness, develop marketing materials and conduct training.
  • Partner with sales to gather client feedback, structure, price and execute the deals; Stay in-tuned with market / competition, keep up with industry knowledge / innovations to be a Subject Matter Expert for product stakeholders (sales, service, implementation as well as risk teams.
  • Collaborate with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position.
  • Actively participate in other initiatives to achieve business goals as needed.
  • Use KPIs to assesses potential and value, enabling key decisions and Prepare reports for management regarding market and technology trends to obtain a better understanding regarding customer’s voice

Minimum Education

Completed Bachelor’s degree.


  • At least 5 years of Product Management experience and clear understanding Cash Management products; Experience of Accounts Receivables products is a plus.
  • Must know what it takes to deliver & manage products and services in partnership with 3rd party vendors and cross functional stakeholders within a bank.
  • Must be comfortable in using and analyzing data to conduct research and competitor analysis; Prior research and survey experience in collaboration with 3rd party vendors is a plus.
  • Experience with design thinking and agile development is desirable. Ability to think strategically as well as to be able to manage details will be a critical skill set for success.
  • Strong written and verbal communication skills and proficiency of MS Office suite is a must.
  • Ability to plan, manage, collaborate, and influence cross regional and cross-functional teams.
  • Ability to identify opportunities, quickly understand complex challenges and define / implement improvements in a matrixed organization.
  • Excellent communications skills and proven ability to communicate effectively with senior management.
  • Flexibility to travel 15-20%


Customer Centric
Change Agent
Collaboration & Teamwork
Analytical Discipline
Business Excellence
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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