Projects Coordinator

Job Type

Full Time Exempt

General Description

Plan, coordinate, and execute activities and projects to ensure objectives are achieved within the defined scope and established timelines. This position is part of the Business Excellence & Transformation unit within the Fraud Prevention Division and plays a key role in supporting authentication and transformation initiatives across the organization. Partner with business units and internal stakeholders to build trusted relationships and identify opportunities for the implementation of a new authentication framework across Popular's businesses and key delivery channels. Analyze processes, assess challenges, and recommend appropriate courses of action to overcome obstacles, meet project deadlines, and maximize the benefits of new authentication solutions while fostering strong and effective internal partnerships.

Essential Duties and Responsibilities

Responsible for overseeing, managing, and successfully completing projects and initiatives, primarily related to authentication and business transformation efforts.
Develop and review project proposals to define objectives, requirements, scope, schedules, budgets, risks, resource needs, and implementation strategies.
Establish and manage project timelines, maintain accurate documentation, and proactively monitor, report, and communicate project progress.
Identify, assess, and document potential risks and issues, including their impact on the Corporation, while recommending mitigation strategies.
Prepare and deliver effective presentations highlighting financial and operational results, achievements, project risks, initiative progress, and the overall fraud prevention roadmap.
Collaborate extensively with business units across Popular and serve as a liaison with the centralized Fraud Unit to ensure alignment, communication, and successful execution of initiatives.
Apply relevant information, policies, regulations, and industry standards to support decision-making and ensure compliance with operational and corporate guidelines.
Ensure adequate resource allocation and availability, escalating complex issues when appropriate and providing recommendations to facilitate timely resolution.
Demonstrate the ability to thrive in a fast-paced, dynamic, and rapidly changing environment while managing multiple priorities effectively.
This position does not have direct supervisory responsibilities; however, the incumbent may lead cross-functional teams and coordinate the work of others to achieve project objectives.

Education

Bachelor's degree in Business Administration, Industrial Engineering, or a related field.

Experience

At least three (3) years of experience leading and/or supporting projects, with a proven track record of delivering results.

Other Qualifications

Fully bilingual in English and Spanish (oral and written).
Fast learner, self-motivated, and capable of working independently with minimal supervision.
Strong ability to work under pressure, manage competing priorities, and effectively negotiate resources and timelines when necessary.
Highly proficient in project management principles, including scope, schedule, budget, resource management, and timely project delivery.
Strong analytical and problem-solving skills, with the ability to identify root causes and recommend effective solutions.
Excellent interpersonal and relationship-building skills, with the ability to establish and maintain productive partnerships across all levels of the organization.
Strong stakeholder management skills, with the ability to influence, collaborate, and drive alignment across cross-functional teams.
Ability to collaborate effectively in a team-oriented environment and lead cross-functional initiatives.
Excellent written and verbal communication skills, including the ability to prepare and deliver presentations to diverse audiences and senior management.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Demonstrated ability to adapt to changing business needs and work effectively in a fast-paced environment.
General knowledge of banking regulations, compliance requirements, fraud prevention practices, and industry standards.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.