Quality Assurance Specialist

General Description

The Quality Assurance Specialist position requires expert knowledge and experience with consumer credit bureau reporting, credit reporting guidelines, operational risk, and associated laws (FCRA, FACTA) and processes. 

Essential Duties and Responsibilities

• Perform monthly pre transmission file/data validation to ensure compliance with CRRG/Metro 2 guidelines.
• Perform post transmission tradeline testing to ensure accuracy between servicing system, Metro 2, and Credit Agencies data.
• When discrepancies are identified, findings refer to supporting units for correction or determination of root cause and solution.
• Participate in consultations with Compliance, Legal and Business partners to support CRRG specific topics.
• Prepare supporting documentation.
• Continuously monitor Metro 2 Credit Reporting Resource Guide and Regulatory change requirements to ensure Popular accurately reports borrower payment behavior to the credit reporting agencies.
• As required by new/proposed regulations or changes to the Metro 2 requirements identify potential policy, procedure and/or system change requirements.
• As required, communicate with and drive/partner with each of the impacted areas/business to implement the required system and procedural changes accurately and on time.
• Maintain consistent open-minded communication and develop strong relationships with credit units.
• Participate in projects as assigned.
• Performs related duties and responsibilities required.

Education

Bachelor's Degree in Business Administration

Experience

Two (2) years of experience working with credit products, accounting/servicing systems or other related areas. Knowledge of the credit cycle, credit bureau, state and federal credit regulations. FCRA/FACTA Regulatory knowledge of Credit Reporting Resource Guide and CDIA guidelines is a plus.

Knowledge, Skills and Abilities (KSA's)

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of banking products, services, policies, procedures, and regulations. Knowledgeable of applicable laws and regulations (e.g. FCRA, FACTA, CDIA), and/or demonstrated capacity to gain an understanding of all relevant details in regulatory framework that impacts the operation. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with tracking and project management tools such as: JIRA; proficient in PowerApps and data visualization and design tools such as: Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid (3/2)

Values

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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