Sales & Services Officer

Job Type

Full Time Opportunity

General Description

A Sales and Service Officer plays a crucial role in fostering and maintaining positive relationships with clients. They are responsible for understanding client needs, providing personalized financial solutions, and ensuring client satisfaction. The SSO also focuses in business development by acquiring new clients and expanding existing relationships.

Essential Duties and Responsibilities

•   Develop and maintain strong relationships with commercial clients, fully understanding their financial and training needs for their employees.
•   Provide seminars, conference & trainings to our commercial clients related to Popular’s solutions (product & services).
•   Act as the main point of contact for commercial clients, ensuring that all requests, concerns, or issues are handled effectively.
•   Work closely with internal business units to ensure that proposed financial solutions fully meet the needs of customers.
•   Identify opportunities to increase business and profits for Popular with existing customers and new relationships.
•   Provide regular management reports on customer relationship performance and growth opportunities.

Education

Bachelor's Degree

Experience

Minimum of three years’ experience working in sales & service.

Knowledge, Skills & Abilities (KSA's):

Communication skills: Should have excellent both verbal and written communication skills to effectively interact with clients and colleagues. Excellent providing public presentations.
Customer orientation: Have skills to deal with customers’ needs and provide excellent customer service. Having empathy, patience, and problem-solving skills.
Organization and time management: Able to manage multiple tasks and priorities at the same time.
Results orientation: Have a results-oriented mindset and be willing to work towards achieving the business objectives.
Negotiation skills: Negotiating contracts and agreements with clients.
Fast learner: Skill to quickly understand new information (ex.: financial, compliance, among others).

Other Requirements:

Excellent computer skills: Microsoft Office Applications (Excel, Word, Power Point, among others).
Excellent oral and written communication skills: fluent in both English and Spanish.
Available to work after work hours, holidays, and weekends.
Available to travel in and out of Puerto Rico.

Region Locations

San Juan- Señorial Center

Work Schedule

Hybrid Work Schedule
Flexibility to work non-business hours, Saturdays, Sundays, and holidays when needed.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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