Referrals for Collections Adjuster (Call Center) - Part Time

Date: Oct 2, 2022

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

 

Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Part Time Opportunities

General Description

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.

Education

24 Bachelor's degree credits approved

Experience

At least one year of related experience in collections or customer service.

Other Qualificatios

  • Ability to identify the client’s problems and necessities to offer different alternatives and solutions.
  • Excellent interpersonal skills and can work in groups.
  • Ability to manage difficult situations with clients.
  • Communication skills in both spoken and written English and Spanish.
  • Ability to establish priorities and work with multiple tasks at the same time.
  • Ability to work under pressure and meet deadlines.
  • Flexibility to work extended hours, holidays and travel.
  • Customer service skills.
  • Knowledge of rules and regulations applicable to the collection of money.
  • Ability to influence others, reach agreements and handle difficult situations with clients.

Competencies

Accountability
Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

 

Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine

 

Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

 

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

 

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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