Senior Business Analyst / Leadership Role / SBG Business Systems & Risk Division

Full Time Job Opportunity

Location

Hybrid / Altamira Building / San Juan, P.R. 

General Description

This position is responsible for supervising the analysis and statistical insights in Customer Service Reporting unit of SBG Business Systems & Risk Division. Will also oversee data management from multiple sources and databases, design and develop automation solutions to improve process effectiveness and efficiency.

Directly supervises employees and projects under his/her responsibility and lead business analyst team through deliverable work phases and completion.

Essential Duties and Responsibilities

• Develop detailed business analyses that outline problems, opportunities, and solutions for management.
• Support the preparation of dashboards, reports, strategic plans, variance analyses, and forecasting activities, identifying interdependencies and key performance metrics
• Perform data management and quantitative analysis using data analysis tools and software.
• Apply statistical methods and techniques to collect, organize, interpret, and summarize numerical data into meaningful insights.
• Maintain databases, ensuring data accuracy, integrity, and reliability.
• Collect internal and external data to provide information and recommendations to management based on the business unit’s operational performance.
• Proactively identify and help prevent situations that may negatively impact departmental performance or compliance requirements.
• Analyze trends, patterns, and variances, and recommend appropriate actions for the business unit.
• Identify and propose solutions for reported incidents or system enhancement opportunities.
• Prepare presentations and documentation summarizing analyses for management.

Supervisory Responsibilities:

This job has supervisory responsibilities for key special projects and may lead the work of others.

Education

Bachelor’s or Master’s degree in Engineering, Business Administration, Computer Science, or a related field preferably.

Experience

• Minimum of three (3) years of relevant experience in an analyst,data scientist, or similar role that required data analysis and the generation of recommendations or insights to support decision-making.
• Minimum of three (3) years of experience in team supervision and leadership.

Certifications / Licenses (Nice to have)

Other Qualifications

• Leadership and supervisory skills.
• Excellent organizational skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, work under pressure, and meet deadlines.
• Work effectively both independently and collaboratively within a team environment.
• Maintain strict confidentiality of sensitive and proprietary information.
• Communicate effectively across all levels of management, with strong verbal, written, and presentation skills in both English and Spanish.
• Experience in data analysis, data integration, and data validation across multiple projects.
• Proven ability to develop clear and concise written summaries of business activities and analyses.
• Ability to collect, manipulate, and analyze large datasets from multiple sources.
• Highly self-motivated, proactive, and results oriented.
• Strong analytical, organizational, and problem-solving skills.
• Ability to quickly develop a strong understanding of organizational goals and objectives.
• Experience in data storytelling and presenting data-driven insights to support business decision-making.
• Presentation skills.
• Advanced proficiency in Microsoft Excel; strong working knowledge of Word, PowerPoint, and Power BI are required.
• Experience with SQL, SAS, Cognos, PowerApps, Power Automate, or similar is a plus.
• Excellent written and verbal communication skills in English and Spanish.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.