Senior Business Operations Officer

General Description

Plans, manages and controls the operational phase of a support or business unit.  Supports management by analyzing and coordinating office services. Analyzes, develops and recommends new procedures.

Essential Duties and Responsibilities

• Keep the Trust group's manuals updated.
• Strengthen the monitoring of the group in aspects of the Unit's policies and procedures. This monitoring includes, but is not limited to: reviewing the population and reconciliations of external custodians, ensuring that opening documents are completed on time, ensuring that accounts are coded correctly to meet FDIC requirements, monitoring that annual administrative reviews are conducted on time, monitoring compliance with the new discretionary account management procedure, monitoring and reviewing that critical processes in the Trust Transfers and Corporate Payments area are being executed according to the applicable procedure manuals and regulations (e.g., the "lost security holders" process), filing reports, monitoring and escalating complaints received, monitoring the "unresponsive payees" process, monitoring the "transfer agent log" of routine and non-routine transactions, among others.
• Provide or review information provided by the Trust group in audits, both internal and external. The Trust group receives 2 annual audits ("Transfer and Paying Agent" + internal custody controls audit) and the regular Trust audit, which can vary in frequency between every two to three years. Additionally, assist in the audit of Investors (GNMA, FNMA, FHLB) directly managed by the Trust Vault area. For these audits, ensure that information is delivered on time and actively participate in meetings to discuss recommendations or findings.
• Assist the Trust Manager in various aspects of group management, such as resource allocation, projects, customer service, among others.
• Support supervisors and/or employees with various operational situations they face in their daily tasks.
• Identify and coordinate operational efficiency projects.
• Support and coordinate various special projects.
• Participate in training or courses aimed at changes in the different technological platforms used in the group. Coordinate, together with supervisors, operational training programs. Support the account opening process, especially regarding BSA/AML policies.
• Assist the manager in preparing statistical and financial reports.
• Monitor billing, collection, and documentation controls for fees and expenses of our services.
• Identify and recommend to the supervisor and area manager those accounts receivable that should be written off.

Education

Experience

Two to three years related experience.

Knowledge, Skills and Abilities (KSA's)

• Knowledge dealing with mortgage documents like Note, Deed or Security Instrument, Title policy, Investor Guaranty and presentation Slip.
• Proficiency on excel and access

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.