Senior Business Operations Officer

General Description

Responsible for administering Credit Bureau Agencies matters and procedures, concentrating on monitoring furnishing processes, analyzing and ensuring solutions of reporting issues. Tasks typically include but are not limited to the following:

Essential Duties and Responsibilities

• Identify, assess, and manage Popular’s Fair Credit Reporting Act reporting issues and conduct thorough analysis to determine and understand the root cause, the impact and severity.
• Analyze and/or establish business units’ processes and systems to address the gaps that may lead to reporting errors.
• Perform data retrieval from different databases or files to identify impacted populations and emerging trends. Analyze information retrieved from databases to strengthen root cause analysis.
• Defining and document requires changes in Business processes, business rules, or system configurations to eliminate or reduce reporting errors.
• Assess the impact of the proposed solutions on systems and business operations.
• Prepare data visualizations, reports and documents to present results obtained.
• Define in collaboration with Business and Supporting Units, the business requirements and perform system testing and certifications to ensure sustainable resolution.
• Lead conversations on how to correct or solve, as appropriate, potential issues associated with QC efforts and/or second- or third-line monitoring and audit processes.
• Track open issues and corrective action plans to ensure timely remediation.
• Provide strategic advice on Credit Reporting Resource Guidelines (CRRG) and act as a liaison between Popular Businesses, Supporting Units and Credit Agencies, as well as Regulatory and Financial Compliance.
• Collaborate with various business units to guarantee the creation, transmission, receipt, and processing of files with accounts for reporting (Metro 2 ®) to all Credit Reporting Agencies (CRA) as scheduled.
• Analyze results obtained in error reports generated by credit agencies and address with the Business and Support Units correction action to be taken.
• Develop, update, and distribute operational and management reports summarizing key trends and results of revisions.
• Analyze dispute issues or topics escalated for investigation, provide guidance in response and identify whether the dispute being analyzed leads to a larger/systemic issue.
• Establish and manage internal controls regarding the accuracy and integrity of information about consumers furnished to CRAs.
• Maintain consistent open communication and develop strong relationships with business and supporting units.
• Address any internal/external audit findings or recommendations until correction and implementation.

Education

Bachelor's degree in Business Administration or related field.

Experience

Three (3+) years of experience working in credit products or other related areas.

Knowledge, Skills and Abilities (KSA's) 

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of banking products, services, policies, procedures, and regulations. Knowledgeable of applicable laws and regulations (e.g. FDIC, CFPB, OCIF), and/or demonstrated capacity to gain an understanding of all relevant details in regulatory framework that impacts the operation. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with tracking and project management tools such as: JIRA; proficient in PowerApps and data visualization and design tools such as: Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid (3/2)

Values

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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