Senior Governance Officer

Job Type

Full-Time

General Description

Provide guidance and lead initiatives necessary to formalize and implement a Fraud Risk Governance Framework Program that considers fraud risk across the corporation. As part of the Fraud Risk Governance Framework Program, establish a new risk assessment program. Oversee certain fraud policies, procedures and/or programs as defined within the Corporate Governance Function, such as the Identity Theft Prevention Program.    Assist the Fraud Prevention Division and the Cybersecurity Division in the research, analysis, and implementation of certain applicable laws and/or regulations. Assist in the documentation and escalation of certain cybersecurity incidents based on the severity of the incident. 

 Responsibilities will be focused on the establishment and management of second line of defense processes to support the fraud prevention operation in the execution of delegated controls.

Essential Duties and Responsibilities

• Formalize and oversee a Fraud Risk Governance Framework that is properly documented, delegated and accessible with clear roles and responsibilities and that is risk based consistent with the Entity/Bank’s size, complexity, and risk profile. Analyze and establish a remediation plan to address all gaps identified, and in response, establish controls, procedures, policies, guidelines, and/or any other documentation to address the deficiencies noted.
• Support efforts to develop a more comprehensive fraud risk assessment process to help management determine appropriate prioritization of initiatives across the organization to mitigate fraud risk. This involves designing, creating, and executing a fraud risk assessment.
• Collaborate in all efforts necessary to establish an enterprise-wide Identity Theft Prevention Program that is sustainable and that adequately identified, detects, and responds to red flags associated with identity theft.  Evaluate and enhance the Identity Theft Prevention Procedures to ensure compliance with applicable rules and regulations. Provide guidance and support to the business and support units whose tasks with reporting and responding to red flags identified/detected.
• Ascertain that the Identity Theft Prevention Program and related procedures are updated to consider regulatory requirements and guidelines and applicable identity theft red flags and that it establishes the framework to define cover accounts and provide guidelines to the Business and Support Units in the identification, detection, and response to the red flags.

Essential Duties and Responsibilities (cont.)

• Assist the Fraud Prevention Division and the Cybersecurity Division:
• in the regulatory change management process, specifically in the analysis of certain applicable laws and/or regulations. In response, provide guidance to the Fraud Prevention Division and the Cybersecurity Divisions on the requirements and the implementation of the same.
• in the implementation, including the compliance strategy to be deployed, and establishing action plans to comply with the regulatory change. 
• in the documentation of the requirements, including amending procedures, documenting strategies and efforts deployed, among other.
• Assist the Fraud Prevention Division in establishment, review and/or of key policies, programs, and framework as necessary. Furthermore, assist in topics that are either under the purview of the Fraud Prevention Division or the Cyber Division, such as data aggregators, that require implementation and documentation to comply with the necessary requirements/expectations from regulators.
• Assist in the documentation of a cybersecurity or information security incident. This includes creating and/or reviewing communications with regulators, external audit firm and clients. Additionally, document incidents that could be potentially considered material incidents, according to the new SEC cybersecurity rule, so that the Popular Disclosure Committee can review and determine if it is a material incident according to the rule. 
• Assist with the analysis of the NYDFS Cybersecurity regulation, and in the implementation of changes to the regulation. Furthermore, assist in the certification process required under the regulation.

Education

Experience

Five (5) years of experience in fraud management, compliance and/or legal, preferably in banking industry. 

Certifications / Licenses

Knowledge, Skills and Abilities (KSA's)

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results and recommends changes to improve the effectiveness of the business's management.
• Strong technical acumen: knowledge of banking products, services, policies, procedures, and regulations. Knowledgeable of applicable laws and regulations like Fair Credit Reporting Act, and/or demonstrated capacity to gain an understanding of all relevant details in regulatory framework that impacts the operation. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences. Bilingual (Spanish/English). 
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. 
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365. Experience with data management tools such as Power Pivot, Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations. Knowledge of computer flow charts.

Region Locations

Puerto Rico

Work Schedule

Hybrid 

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.