Senior Product Manager | Commerce and Local Payments

Job Type: Full Time

General Description: We are seeking a Senior Product Manager – Commerce & Local Payments to lead the strategy, development, and performance of key payment products that support our local and commerce-focused ecosystem. This role is responsible for driving adoption and growth of use cases such as P2P, Bill Pay, and other local payment solutions, with a strong emphasis on Puerto Rico’s payment landscape—including ATH Móvil and networks (Zelle, RTP).

You will act as the P&L owner for these products, defining the roadmap, platform requirements, and go-to-market strategies. This role collaborates closely with digital channels, operations, compliance, and marketing to ensure seamless delivery and adoption of payment capabilities that meet both customer needs and regulatory standards.

Essential Duties and Responsibilities:

Product Ownership & Strategy

• Define and own the product vision and roadmap for commerce and local payment use cases (e.g., P2P, Bill Pay).
• Align product strategy with broader business goals and digital transformation initiatives
• Prioritize use cases based on customer needs, market trends, and business value.
• Serve as the product’s P&L owner, accountable for adoption, performance, and cost-to-serve.

Platform & Channel Requirements

• Define and translate business needs into platform capabilities, including transaction limits, fraud checks, and directory services.
• Collaborate with technology teams to deliver scalable, secure, payment platforms.
• Collaborate with digital channel teams to ensure intuitive, customer-centric experiences across platforms.

Compliance & Risk

• Translate regulatory requirements into product features and policies.
• Define and maintain risk controls such as dual authorization, transaction limits, and fraud mitigation along with Risk teams in the bank.

Pricing & Promotion

• Develop pricing strategies and bundling options to drive product adoption and revenue.
• Track efficiency metrics and cost-to-serve; identify opportunities for optimization.
• Partner with Marketing to develop and execute go-to-market strategies.

Operations & Enablement

• Work with Operations to define onboarding, servicing, and maintenance processes for clients.
• Ensure operational readiness for new features and enhancements.

Adoption & Metrics

• Establish KPIs such as activation rates, STP (straight-through processing), and engagement metrics.
• Partner with Digital and Marketing teams to drive adoption and improve user experience.
• Monitor performance and iterate based on data insights.

Team Leadership

• Manage and mentor a team of product managers and analysts.
• Foster a collaborative, high-performance culture focused on innovation and execution.
• Provide coaching, feedback, and career development support.

Local Market Expertise

• Maintain deep knowledge of Puerto Rico’s payment ecosystem, including ATH Móvil and other local networks.
• Build relationships with local partners, including ATH Movil and other Puerto Rico-based providers.  
• Stay informed on regional trends and innovations to ensure competitive positioning.

Education:

Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, Industrial Engineering or a related field.

Experience:

Minimum 10 years of experience in product management, preferably in commerce and local payments or financial services.

Certifications / Licenses:

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's)

• Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates diligence; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, and Word. Experience with tools such as: JIRA, Confluence; data visualization and design tools such as: Power BI, among others is desired.

Region Locations: Puerto Rico, Florida.

Work Schedule: Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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