Service Representative

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

Full Time Opportunity

San Juan, PR

General Description

Assists in the processes of new account openings and all related maintenance. Assists in the process of cashiering activities related to customer deposits and withdrawals. Research and resolve their service-related problems in an accurate and prompt manner.

Essential Duties and Responsibilities

Provide exceptional customer service by responding to all customer service requests, calls, emails, and written correspondence. Actively listen to customer requests and inquiries. Identify and assess customers’ needs to achieve satisfaction. Retain customers who inquire about canceling products or services through open listening, negotiation, and policy review. Document in detail all interactions with customers.

•    New Account Set up
•    Managed Account Set up
•    New Account Documents Scanning
•    Other Accounts Set up
•    Legal Documents Processing
•    Account Maintenance
•    Cashiering Processes

Education

24-60 Bachelor's degree credits approved in Business Administration or related fields

Experience

At least 1 year of experience in customer service.

Other Qualifications

Detail-oriented with analytical skills.
Excellent oral and written communication skills in English and Spanish.
Ability to establish priorities and to work with multiple tasks simultaneously.

Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
Excellent interpersonal and communication skills towards customers and coworkers
Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.).

Work Schedule

Monday to Friday 8:00am - 5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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