Service Representative (Part time)

Job Type

General Description

Interact with internal customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service-related problems in an accurate and prompt manner. Escalate unresolved issues to internal teams to take the appropriate action to resolve it. Act as a liaison between internal teams and customers.

Essential Duties and Responsibilities

Provide exceptional customer service by responding to all walk-in customer service requests.
Build rapport with each customer. Actively listens to customers’ requests and inquiries.
Identify and assess customers' needs to achieve satisfaction. Document in detail all interactions with customers.
Provide customer education on product and services.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Adjusts complaints concerning charges or service rendered, referring to complaints of service failures to designated departments for investigation.
Follow communication procedures, guidelines and policies

Education

Experience

One (1) year of experience in customer service, or related experience

Other Qualifications

Must have excellent disposition and outstanding customer service skills.
A willingness to serve.
Detail-oriented.
Excellent oral and written communication skills.
Ability to establish priorities and to work with multiple tasks simultaneously.
Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
Excellent interpersonal and communication skills towards customers and coworkers

Work Schedule

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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