Service Representative

Date: Oct 7, 2021

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time and Part Time Opportunities

General Description

Interact with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service-related problems in an accurate and promptly manner. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions. 

Essential Duties and Responsibilities

Provide service on request for copy of policies, endorsements, general orientation on the policy, payments, collection, among others. Ensure the retention and growth of the customer portfolio through inbound and outbound calls. Analyze customer service and claims needs. Evaluate the different alternatives and make decisions to solve the customer immediately. Promote cross-selling of financial products and services. Comply with the assigned work schedule and with the measurement requirements established by the unit.


+ 60 Bachelor's degree credits approved


Two (2) years of experience in customer service, sales, cash handling or related experience.

Other Qualifications

  • Must have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service-oriented. A willingness to serve.
  • Detail-oriented with analytical skills.
  • Excellent oral and written communication skills in English and Spanish.
  • Ability to establish priorities and to work with multiple tasks simultaneously.
  • Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
  • Excellent interpersonal and communication skills towards customers and coworkers
  • Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.).
  • Some positions may require working sitting down or standing up and using telephone equipment.


Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence

A recruiting bonus of $1,000 will be disbursed upon completion of the 3-month anniversary; eligible positions only.


Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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