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Date:  Jul 5, 2024

San Juan, PR

Company:  Popular
Workplace Type:  Hybrid

Software Engineering Supervisor

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Digital Banking Engineering

It’s an exciting time to join the Popular Bank’s Digital Banking Engineering team. The Engineering unit is driving a major transformation strategy that will result in a more scaled and reliable platform for channel applications.

In partnership with stakeholders across the organization, the Digital Banking Engineering Supervisor will help shape the future of channel applications by leading development teams responsible for the analysis, design, evaluation, planning, development and testing of the IT business application. This role will work closely with the business product managers, management and technical support functions to identify and maximize the use of applications, improve business processes, and promote the strategic use of information technology.

The Digital Banking Engineering Supervisor will lead a hybrid local and off-shore based development and automation engineering team. Popular Bank’s Digital Banking team has a strong collaborative and cooperative culture. There is opportunity here to expand into other areas of interest.

In this position, you will:

In partnership with stakeholders across Popular Bank and within ITO, the Digital Banking Engineering Supervisor will lead a team to:

  • Lead and Design:
    • Ensures proper functioning of company's information processing system and leads upgrades as necessary.
    • Follows appropriate standards and procedures to lead and direct the work of others.
    • Supervising development teams, defining milestones and success criteria for each team member to ensure timely delivery
    • Ensure all projects follow a standard project management methodology and project plans, timelines, key documentation, reports are distributed effectively, centralized, and up to date.
    • Review and approve invoice from vendors regarding services rendered by third parties
    • Hire and train new software engineers
  • Develop and Coding
    • Provide guidance to the team and ensure they adhere to development standards (e.g. Secure SDLC)
    • Proactively keep track of progress and helps identify roadblocks and any impact to program delivery.
    • Help the team work through any roadblocks or issues in order for the program to stay on track.
  • Process Improvement
    • Manage resource allocation and successful on-time delivery.
    • Identify and implement creative, data-driven recommendations to improve the tools and processes that lead to increased software engineering productivity.
    • Actively look for opportunities to automate tasks to increase team efficiency.
    • Proactively work with the team to identify process improvements to minimize errors and deficiencies related to the code and test automation strategies.
    • Keep up to date with the latest software engineering trends.
  • Other responsibilities to be determined as the organization evolves

To be considered, you will need:


  • Proven experience of being a leader capable of managing a growing team and working effectively in a collaborative, fast-paced, rapidly evolving environment 
  • A minimum of 4 years’ experience running successful development initiatives, with a proven track record of delivering measurable impact to business outcomes  
  • Strong foundation in digital banking strategies, including Product Management, Change Management and Problem Management.
  • Superb communication skills: written, verbal, data visualization
  • Ability to manage multiple projects and proven ability to bring projects to successful completion.
  • Must be self-motivated, team oriented and able to operate with minimal supervision.
  • Highly engaged, intellectually curious individual who seeks continuous learning and is comfortable with a test-and-learn environment 
  • Financial services/ banking background preferred

Experience working in an off-shore environment a plus. 


Minimum Education

  • Bachelor or master’s degree in Computer Science, Engineering, Information Systems or related field.



Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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