Specialized Supervisor

Job Type

Full Time - Exempt

General Description

The Specialized Supervisor leads the day-to-day operations and financial management activities of Popular Asset Management, LLC, a SEC-registered investment adviser with approximately $4 billion in assets under management. The position supports separately managed accounts and registered investment companies and is accountable for the effective, accurate, timely, controlled, and scalable execution of PAM’s operating model.

Reporting to the Subsidiary President, the position is formally designated within PAM’s supervisory structure and serves as the first line of defense for assigned operational activities. The role supervises a team of two Business Operations Officers and one Senior Financial Analyst, oversees financial-management activities associated with approximately $10 million in annual revenues and $5 million in annual expenses, and exercises independent judgment within delegated authority.

The position identifies and resolves complex operational and financial matters, assesses related client, control, and regulatory implications, and coordinates solutions across Operations, Finance, Compliance, Legal, Technology, portfolio management, custodians, and other service providers.

Essential Duties and Responsibilities

• Operational leadership and service execution.  Lead PAM’s day-to-day business operations and service execution across financial management, reporting, account administration, and administrative support. Establish priorities, allocate resources, monitor deliverables, resolve bottlenecks, and reprioritize work in response to client-impacting matters, regulatory deadlines, operational incidents, and changing business needs.
• Financial planning and management reporting. Lead PAM’s annual budget, forecasts, and periodic financial reviews. Evaluate revenue assumptions, fee arrangements, staffing needs, legal and professional-service costs, technology investments, and operating expenses. Provide the Subsidiary President with actionable analysis and recommendations regarding financial performance, expense discipline, resource allocation, and material variances.
• Revenue, billing, and financial controls. Oversee billing, invoices, receivables, fee validation, reconciliations, expense review, and related financial controls. Approve matters within delegated authority, investigate exceptions, monitor aged receivables, and implement improvements designed to reduce errors, delayed collections, reporting inconsistencies, and operational risk.
• Operational supervision and first-line risk management. Supervise assigned operational activities and compliance requirements in accordance with PAM’s policies, procedures, supervisory structure, and applicable requirements. Monitor assigned operational and compliance-related controls, exceptions, and supervisory evidence as a first-line business owner. Conduct initial fact gathering and operational impact assessments, coordinate remediation, and escalate matters requiring compliance or legal interpretation to Compliance or Legal.
• Audit, examination, and regulatory support. Lead the operational coordination and support for regulatory examinations, internal and external audits, compliance testing, tax-related requests, management certifications, and regulatory reporting. Coordinate evidence gathering, validate operational support, assign responsible owners, track open items, and monitor corrective actions through closure.
• Process improvement and control design. Identify complex operational and financial issues, determine root causes, evaluate alternatives, and implement sustainable solutions. Develop and refine procedures, control matrices, monitoring routines, escalation protocols, and management reports to address evolving business needs, new technologies, audit findings, regulatory expectations, and emerging risks.
• Technology, data, vendors, and operational resilience. Oversee the business use of accounting, billing, portfolio-management, reporting, custody, and market-data systems. Serve as business owner, administrator, or liaison for assigned applications and service providers. Coordinate implementations, testing, upgrades, issue resolution, data validation, access reviews, vendor oversight, business-continuity planning, and documentation of critical dependencies. Recommend automation and control enhancements that improve accuracy, efficiency, resilience, service quality, and scalability.

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•    Cross-functional business support. Evaluate operational, financial, compliance, technology, control, cost, and client considerations when supporting new products, client-contract renewals, system changes, workflow automation, vendor arrangements, and resource decisions. Coordinate with relevant stakeholders and present well-supported recommendations to the Subsidiary President.
•    Policies, procedures, and governance reporting. Maintain accurate procedures, control matrices, management reports, performance indicators, escalation protocols, and supervisory evidence for assigned functions. Provide clear and timely reporting to the Subsidiary President and other governance stakeholders regarding financial performance, key risks, operational incidents, remediation status, and emerging needs.

Supervisory Responsibilities
•    Directly supervises two Business Operations Officers and one Senior Financial Analyst. Establishes performance expectations, assigns and prioritizes work, reviews deliverables, provides coaching and feedback, completes performance evaluations, and develops individual development and succession plans.
•    Participates in the recruitment and selection of employees and makes recommendations regarding hiring, development, recognition, promotion, compensation, staffing, and disciplinary action, in accordance with company policies and in coordination with Human Resources and the Subsidiary President.
•    Maintains appropriate segregation of duties, supervisory evidence, cross-training, and backup coverage for critical functions. Promotes accountability, continuous improvement, professional development, and ownership of operational and compliance responsibilities within the team.

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field from an accredited institution.

Experience

• Minimum of five (5) years of progressively responsible experience in investment-management operations, audit, operational risk, asset-management finance, fund administration, accounting, or comparable financial-services functions.
• Minimum of two (2) years of formal supervisory, team-lead, or significant workstream-leadership experience.
• Demonstrated experience with financial controls, reconciliations, billing, audit or examination support, and cross-functional issue resolution.

Additional Requirements

•   Full professional proficiency in English and Spanish, including the ability to prepare and review executive, financial, operational, and regulatory communications in both languages. 
•   Required: Advanced Excel and experience with financial, accounting, portfolio-management, billing, or custody platforms.
•   Preferred: Power BI, Bloomberg, Clearwater, or the specific platforms used by PAM.
•   Strong knowledge of investment-adviser operations, financial controls, budgeting, forecasting, billing, reconciliations, vendor oversight, operational risk, and first-line compliance responsibilities.
•   Ability to understand applicable requirements, in consultation with Compliance and Legal when regulatory or legal interpretation is required and translate them into practical procedures, controls, metrics, and management reporting.
•   Strong organizational and project-management skills, with the ability to manage competing priorities, sensitive information, recurring deadlines, examinations, and remediation initiatives.

Region Locations

Popular Center North Building
San Juan, PR

Work Schedule

Hybrid work Schedule (4 and 1)
Monday to Friday
Flexibility to work non-business hours, holidays, and weekend when needed.
The duties may require additional availability during regulatory examinations, audits, budgeting and forecasting cycles, financial close periods, system implementations, operational incidents, business-continuity events, or other time-sensitive business matters.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Values