Sr Business Systems Analyst

Job Title: Sr Business Systems Analyst

Full Time Opportunity | Enterprise Architecture Strategy & Governance | Practice Operations & Reporting

General Description

We are looking for a Sr Business Systems Analyst under Enterprise Architecture Strategy & Governance to support practice operations, reporting, and continuous improvement across the Enterprise Architecture division. This role helps coordinate operational cadences, track divisional accomplishments and highlights, organize team activities, prepare reports that demonstrate practice improvements, and support the processes, documentation, metrics, and governance routines that enable the division to operate effectively. The position requires strong analytical, organizational, facilitation, and documentation skills, both in Spanish and English, with the ability to coordinate across Enterprise Architecture, Technology, Delivery, business partners, and other stakeholders.

Essential Duties and Responsibilities

• Practice Operations and Reporting
• Support team operations by coordinating recurring cadences, work tracking, reporting routines, and cross-team follow-up across the division
• Track accomplishments, highlights, milestones, and key contributions across EA teams to support leadership visibility, communications, and planning
• Prepare executive-ready reports, presentations, dashboards, and summaries that demonstrate practice improvements, operational progress, and value delivered by the division
• Organize team activities, working sessions, governance forums, and internal engagement events, including agenda preparation, logistics, notes, decisions, action items, and follow-up tracking
• Support operational processes such as intake, prioritization, assignment coordination, ticket tracking, status monitoring, and stakeholder follow-up, as needed by the unit
• Maintain accurate operational records for divisional initiatives, decisions, meeting outcomes, metrics, reports, improvement actions, and related documentation
• Support continuous improvement by identifying gaps, documenting opportunities, and helping standardize workflows, templates, reporting practices, and operating routines across the division.

Requirements, Analysis, and Design Support

• Analyze EA processes, operational data, reporting needs, documentation, and team feedback to identify improvement opportunities.
• Conduct interviews and working sessions with architects, delivery teams, business partners, and other stakeholders to clarify needs and process requirements.
• Translate business, architecture, and operational needs into clear requirements, workflows, reports, dashboards, templates, and procedures.
• Document stakeholder understanding, decisions, dependencies, action items, and acceptance of process deliverables, reports, and related operational changes.

Education

Bachelor degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field.

Experience

• Minimum 3 years of combined technical, business analysis, process analysis, or technology operations experience.
• Excellent oral and written communication skills in Spanish and English.
• Strong documentation, note-taking, follow-up, and executive-ready communication skills.
• Outstanding interpersonal skills, with ability to work effectively with individuals of varying backgrounds, levels, and technical expertise.
• Ability to translate between business, technology, delivery, and architecture stakeholders.
• Experience coordinating cross-functional work, governance forums, operational cadences, or review processes.
• Proficient in business process analysis, requirements gathering, project planning, functional design, and operational reporting.
• Strong analytical, organizational, problem diagnosis, and issue follow-up skills, with ability to balance multiple concurrent priorities.
• Proficient with Microsoft Office tools, especially Excel, PowerPoint, Word, Outlook, and Visio; experience with workflow, ticketing, dashboard, or collaboration tools is preferred.
• Ability to work in a fast-paced, demanding, and rapidly changing environment with minimal supervision.
• Must be self-motivated, team-oriented, detail-oriented, and comfortable driving follow-up across stakeholders without direct authority.
• Experience in financial services or banking is a plus.
• Experience with agile, architecture governance, technology delivery, Jira, Kanban, Power Apps, SharePoint, or metrics/reporting is a plus.

Role focus: EA Strategy & Governance practice operations, divisional reporting, team coordination, accomplishments tracking, process improvement support, and performance visibility across the Enterprise Architecture division.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States.  This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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