Sr Program Manager | Project Change Management

The Change Portfolio Manager role sits within the Transformation Management Office (TMO) of the Corporate Strategy and Transformation Division. This role will guide executives, initiative leaders and teams by developing and implementing change adoption strategies for new or improved solutions and processes that impact employees or customers. Ensure these changes are smoothly and successfully integrated into the transformation plans, with proper sequencing and prioritization, considering the roles required to adopt them. This involves assessing the impact of changes, engaging with stakeholders, providing recommendations to sequence project launches and providing training and support to initiative leads with the goal of increasing the adoption success rate while maximizing the benefits of the changes introduced.

Center of Excellence (CoE) Governance for Project Change Management

Establish a Center of Excellence, define and oversee the roles and responsibilities of the CoE.
Develop a CoE activity roadmap to clarify the scope, evolution, and maturity of work supporting and evolving the project change management process.
Establish and deploy a project change management framework.
Create guiding principles, training templates, and a comprehensive training catalog tied to the necessary skills for each lead.
Establish and enforce transition processes from project to business-as-usual for scalability of adoption strategies in future enhancements.
Develop project change management responsibilities for the TMO Senior Program Managers.
Hire, manage contractors and third-party vendors for staff augmentation when change management activities are required by certain initiatives while ensuring adherence to CoE standards and frameworks.
Standardize impact levels across the company.

Corporate Intake Process

Pilot a corporate intake process to identify and manage all changes impacting different roles to improve adoption and employee experience.
Ensure minimal impact on employee workflow and experience by recommending optimal sequencing and structuring required work.
Assess the impact of postponing efforts and provide recommendations.
Identify the roles that are absorbing more change and strategize integrated training and communication plans.
Prepare presentations, visualizations, trends, and recommendations based on results.

Portfolio Management

Connect risks and delays maintained in the Transformation Program Governance Portfolio maintained by TMO and the Sr. Program Managers to anticipate changes to adoption plans.
Change adoption of new processes and technology monitoring and sustainability. Define and monitor KPIs for adoption success measurements.
Establish a centralized report for all upcoming releases and required adoptions.
Continuously evaluate initiatives for adherence to project change management standards and best practices.

Education

Bachelor’s degree in engineering, psychology, business administration, finance, or a similar field preferred.
Master’s Degree or additional certifications highly preferred.

Preferred Certifications Licenses (not required)

Certified Change Management Professional (CCMP)
Prosci Certified Change Practitioner
Change Management Specialist (CMS)
Certified Problem and Change Manager (CPCM)
Change Management Foundation and Practitioner
Agile Change Agent
PMI Project Management Professional (PMI-PMP) Certification or PMI Agile Certified Practitioner (PMI-ACP) Certification

Experience

At least 10 years of experience managing teams and projects.
Proven ability to work under pressure, with excellent interpersonal skills and the ability to juggle multiple projects and responsibilities.
Proactively monitor, identify, and mitigate risks, issues, and trigger events across multiple interdependent initiatives that require to be adopted by the same role.
Extensive experience with diverse executive stakeholders to influence buy-in, engagement, and support.
In-depth experience monitoring team performance.

Other Qualifications

Exceptional communication skills to build trust with stakeholders.
Effectively manages conflicts assertively across all organizational levels, ensuring secure and productive conversations.
Attention to detail and strategic thinking.
Willingness to be coached and adjust as appropriate based on feedback and lessons learned.
Considers voice of colleagues and is data driven to design and continuously improve.
Energizing, assertive, intuitive, and flexible.
Strong problem-solving skills and the ability to inspire and motivate others.
Effective in providing vision, executing plans, taking initiative, and fostering teamwork.
Strong leadership and facilitation skills with an ability to build relationships with stakeholders.
Proficient in evaluating process deficiencies and impact assessments.
Excellent analytical skills for decision-making.
Promotes teamwork and facilitates change.
Exceptional written and verbal skills; fluent in English and Spanish.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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