Sr Supervisor

Job Type

Full Time Opportunity

San Juan, PR

General Description

Supervisory Responsibilities: Directly supervises several full-time employees. Performs supervisory responsibilities in accordance with organizational policies and applicable laws. Train and develop employees. It fosters a spirit of teamwork that allows for disagreement on both ideas and diversity.

Essential Duties and Responsibilities

• Supervises the Telemarketing & Digital team, ensuring that the established objectives and goals are met. Maximizes resources in the execution of the Customer Referral Program.
• Development of Digital Advertising Strategies:
  • Develops new digital advertising strategies in collaboration with Business Development managers.
  • Coordinate digital advertising efforts between Popular Auto, dealers and other distributors, supervise and monitor the results.
  • Monitor advertising efforts and budget to determine the profitability of advertising campaigns.
• Support in Monthly Offers:
  • Support in the development of monthly offers with distributors and dealers. Loan and Leasing Products.
  • Manage Teams outreach channel.
  • Submit reports on the results of offer-related efforts.
• Invitation to Apply (ITA):
  • Coordinates Invitation to Apply (ITA) efforts to clients who have loan/lease with Popular Auto at specific Floor Plan dealers and monitors results.
• Analysis and report.

Minimum Education

Bachelor’s degree in Marketing.

Experience

At least three years of supervisory experience (preferably).

Experience in business operations, including process improvement, data analysis, automation, and the design and development of data-driven analytical solutions.

Five (5) years of experience in marketing, preferably within the financial services or banking industry.

Other Qualifications

• Strong analytical and conceptual thinking; adept at problem-solving and recommending solutions.
• Skilled in collecting, researching, and synthesizing data with attention to detail.
• Quick to learn and apply new analytical tools and software.
• Flexible and able to prioritize in fast-paced, changing environments.
• Oriented toward process improvement.
• Self-starter, able to work independently and meet deadlines.
• Well-organized, with a balanced approach to employee and customer needs.
• Excellent interpersonal and teamwork skills; maintains confidentiality.
• Effective communicator of complex ideas at all management levels; strong presentation skills.

• Proficient in data processing tools like PowerBI, SQL, SAS is preferred.

• Strong communication skills oral and written (English and Spanish).