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Date:  Jul 7, 2024

San Juan, PR

Company:  Popular
Workplace Type:  Hybrid

Systems Analyst | Financial & Insurance Systems

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Job Opportunity


Hybrid / Señorial Center

General Description

We are looking for a Systems Analyst for the Technology Management Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.

Essential Duties and Responsibilities

  • Finds innovative ways to improve an existing process to make it more efficient or more effective.
  • Writes user stories that are clear, concise, easy to understand, and implemented by the development team—groups stories into themes and epics as necessary.
  • Integrates the needs of several different stakeholders to produce an overall solution.
  • Defines acceptance criteria and creates test cases for certification and user acceptance.
  • Participates in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing.
  • Gathers data to help determine prioritization of work items.
  • Conduct and analyze primary research on users, competitors, etc.
  • Responsible for ensuring releases are deployed successfully.
  • May require off-hour and weekend on-call support periodically.
  • Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
  • Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
  • Ensures end user support needs are met with a high quality of service.


Supervisory Responsibilities:

This Job has no supervisory responsibilities.


Bachelor's degree in Information Systems, preferred.


  •  Minimum of three (3) years of experience analyzing, implementing, and improving applications/platforms or related field.
  • Experience in process documentation preferred. 
  • Knowledge or experience in financial or insurance preferred.

Preferred Certifications

  • Agile (Product Owner, Scrum Master)
  • Lean Six Sigma

Other Qualifications

  • Knowledge of banking regulations preferred.
  • Experience of Agile methodologies preferred.
  • Technical background is a must.
  • Analytical and problem-solving skills.
  • Excellent interpersonal and teamwork skills.
  • Organizational skills and meet deadlines.
  • Ability to work under minimum supervision.
  • Process documentation skills.
  • Excellent oral and written communication skills, both in English and Spanish.
  • Proficiency in the use of Office 365 applications mainly Excel, Word, PowerPoint, SharePoint, among others.
  • Availability and disposition to work off-hours, weekends, and/or holidays.


Passion for People
Succeed Together
Own Every Moment
Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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