Systems Analyst

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Date: Nov 13, 2023

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full-Time Position

We are looking for a System Analyst for the Technology Management Division to help cost-effectively implement technology solutions by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring high level of quality of the delivered product.

Essential Duties and Responsibilities

  • Find innovative ways to improve an existing process to make it more efficient or more effective.
  • Writes user stories that are clear, concise, easy to understand, and implemented by the development team.
  • Group stories into themes and epics as necessary.
  • Integrates the needs of several different stakeholders to produce an overall solution.
  • Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration, User Acceptance Testing (UAT), and Functionality Testing.
  • Gather data to help determine the prioritization of work items.
  • Conduct and analyze primary research on users, competitors, etc.
  • Responsible for ensuring releases are deployed successfully. May require off-hour and weekend on-call support periodically.
  • Monitors and ensures compliance with SLAs. Engages appropriate IT/business users to resolve technical issues and support business processes.
  • Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
  • Ensures end-user support needs are met with a high quality of service.


Bachelor’s or master’s degree in industrial engineering, Computer Science, Business Administration, or related field.


  • 3 to 10 years of experience in a related field.
  • Banking Operations knowledge is preferred.
  • Experience in Agile methodologies preferred.
  • Preferred Certifications
  • Agile (Product Owner, Scrum Master)
  • Lean Six Sigma
  • Skills and Abilities
  • Use pertinent software applications and prepare and maintain accurate records.
  • Required to read technical information, compose various documents, and/or facilitate group discussions, and solve practical problems.
  • Flexibility is required to work with others in various circumstances, analyze data utilizing defined but different processes, and operate equipment using standardized methods.
  • Work with a significant diversity of individuals and/or groups.
  • Problem-solving is required to identify issues and create action plans.


  • Accountability
  • Analytical Discipline
  • Business Excellence
  • Change Agent
  • Character
  • Collaboration & Teamwork
  • Customer Centric
  • Self-Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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