Systems Analyst

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Date: Mar 27, 2024

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

Applies skills as an experienced professional to ensure the alignment of strategies between technology, business needs, and security of MiBanco. Recommends methods and techniques to achieve optimal results and helps establish a security culture across the organization. Creates processes to support high quality, compliance and ensure that technology aligns with business goals and functions efficiently in cloud-based environments with a global user community.


Essential Duties and Responsibilities

  • Technical subject matter expert in our Engineering, Product Management, Business, and operational areas.
  • Partner with business and development teams to understand and elaborate requirements, conceptualization, design, and implementation of new solutions.
  • Translate business requirements to technical stories and work with development teams to ensure they are built to the expected quality.
  • Document technical requirements with supporting business requirements, use cases, current vs future state flow diagrams, and sequence diagrams to support critical business functions and meet project objectives.
  • Analyze business and technical processes and data flows across the systems landscape.
  • Organize and lead business design sessions and prepare business design documentation for features planned for a release.
  • Perform analytical assessments, data interpretation, feasibility analysis, and provide reporting on technical solutions for initial project scopes.
  • Help define technical best practices, business architecture standards, and guidelines.
  • Responsible for identifying and inventory process pain points and gaps in best practices.
  • Participates in technical design discussions to ensure the design meets specifications with security, compliance, and data management aspects in modern cloud applications.
  • Supports the implementation of prototypes and proof of concepts, leading design sessions and organization and executing sprints.
  • Conducts workshops, focus groups, brainstorming, observations, and surveys/questionnaires with the technical team to determine the requirements and optimizations needed for development processes.   Education


  • BA or MS Degree, preferably in Computer Science or Engineering, Information Systems, or related areas.  


  • 3+ years of experience supporting Functional, Data, or Technical Analyst 
  • Experience working with API’s and/or API Management Tools
  • Strong business acumen with the ability to translate business requirements into technical solutions
  • Demonstrated leadership in joint application design sessions and agile projects
  • Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
  • Experience in Agile (Scrum or Kanban) methodologies
  • Strong presenter to management and key stakeholder audiences, as well as technical teams
  • Ability to effectively leverage multiple implementation team types (User experience, Change Management, Development Teams)


  • Experience working with AWS Cloud Platforms
  • Recommended Certifications:
  • AWS Certified
  • Solutions Architect
  • AWS Certified Developer
  • AWS Certified Cloud Practitioner
  • Experience in Design Thinking methodologies

Other Qualifications

  • Project Management 
  • Analytical Skills 
  • Outstanding Communications Skills 
  • Problem Solving 
  • Availability to work extended hours, weekends, and holidays (if needed)
  • Excellent communication skills in English and Spanish, both verbal and written. 
  • Excellent interpersonal skills and teamwork
  • Ability to work under pressure and meet deadlines
  • Skills to adapt to change easily

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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