Technical Assistant

General Description

A Technical Assistant process annuity applications and updates client files. Support annuity and life insurance producers on their sales, service and end processing of the annuity business. This position requires strong attention to detail, quick thinking and problem-solving skills. Verify that Annuity applications received are completed as required prior to submission to the Life Agency and/or underwriters. Ensure compliance with processes established by regulators and PS/PRS Compliance area. Assist supervisor on service issues, follow-ups and special projects.

Essential Duties and Responsibilities

Works directly with underwriters to process annuity contracts in accordance with instructions received and company requirements.
Sends completed applications and supporting documents to insurance companies and/or Life Agency.
Documents work performed in a daily log and ensures that it meets the service levels established in the unit.
Maintains record of every PS annuity sale and overall transactions of annuity contracts.
Supports all sales producers in verifying document and suitability completion and accuracy.
Informs producers of new applications or supporting documents to keep them up to date.
Maintains constant communication with Principals to facilitate the application approval process.
Provides support and service to all BPPR branches and subsidiaries.
Works as a link between different work areas, and with the different insurance company’s wholesalers.
Organize and work with detailed office or warehouse records, keeping in mind all compliance requirements must be met.
Verifies that contract owner information is complete and in accordance with established standards. Verifies quality of all submitted documents.
Performs record keeping and data entry into insurance systems to maintain accurate customer information.
Responsible for check handling to assure they reach the insurance company or Life Agency accordingly.

Minimum Education

Bachelor’s degree in business administration, desirable.

Experience

More than one (1) year of experience and/or knowledge in annuities/insurance products, preferred.

Other Qualifications

Positive attitude and willingness to listen, understand, pay attention to detail, identify problems, offer alternatives and solve our customers' needs.
Proficiency in English and Spanish, both oral and written.
Excellent interpersonal relations and communication skills.
Ability to work as part of a team and collaborate with others to achieve common goals.
Ability to manage difficult situations.
Initiative and judgment to seek solutions and make decisions within delegated responsibility.
Excellent organizational skills to prioritize and work under time pressure.
Ability to administer various systems, including but not limited to Outlook, Microsoft Office, Excel among others.
Availability to work extended hours during tax season; only if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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