Trust Account Officer | Pension Plans Administration

Job Type

Full Time - Exempt

General Description

Responsible for the administration and general accounting of the assigned retirement plans.

Essential Duties and Responsibilities

•    Perform daily trust accounting activities, including posting accounting entries, maintaining general ledger accuracy, and preparing and reviewing monthly account and plan reconciliations.
•    Process securities transactions, including purchases, sales, income postings, and corporate actions, ensuring accuracy and timely settlement in accordance with client instructions and internal controls.
•    Prepare and execute client billing, fees, and expense allocations in compliance with governing documents and applicable policies.
•    Deliver a high standard of client service by responding promptly and professionally to client inquiries, requests, and issues, always ensuring accuracy and confidentiality.
•    Collaborate effectively with trust officers, operations staff, and other internal partners to support the daily administration and ongoing management of trust and fiduciary accounts.
•    Prepare and maintain required reports and documentation to support Risk Management, KYC, AML, and internal control requirements.
•    Assist with internal, external, and regulatory audits by providing requested documentation, explanations, and reconciliations in a timely manner.
•    Ensure compliance with applicable laws, regulations, internal policies, and fiduciary standards governing trust and fiduciary accounts.
•    Identify discrepancies, exceptions, or process issues and escalate them appropriately while contributing to continuous process improvement initiatives.

Education

Bachelor’s degree in Finance or Accounting.

Experience

• At least two (2) years of experience in customer service.
• Two (2) years of related experience in trust operations, fiduciary accounting, banking operations, or a similar financial services environment preferred.
• Experience in bank reconciliations and accounting entries preferred

Additional Requirements

•    Excellent verbal and written communication skills in both English and Spanish, with the ability to communicate clearly, professionally, and with character at all organizational levels.
•    Proficient in Microsoft Office 365, including Excel, Word, and Outlook.
•    Highly organized with the ability to prioritize effectively, manage multiple concurrent tasks, meet deadlines, and adapt to changing priorities, reflecting a strong sense of accountability and business excellence.
•    Strong analytical and problem‑solving skills, with the ability to anticipate issues, evaluate alternatives, and make timely, well‑reasoned decisions in alignment with fiduciary and risk standards.
•    Excellent interpersonal skills with a proven ability to collaborate effectively across teams, fostering collaboration & teamwork and contributing positively to a shared work environment.
•    Demonstrates a consistent customer‑centric mindset and a genuine attitude of service toward clients, internal partners, supervisors, and management.
•    Demonstrates flexibility, openness to change, and a willingness to contribute to process improvements, supporting the Bank’s culture as a change agent.
•    Committed to continuous learning and professional growth, demonstrating self‑development and alignment with the Bank’s long‑term success.

Region Locations

Popular Center North Building

San Juan, PR

Work Schedule

Hybrid work schedule
Monday to Friday- 8:30 am to 5:30 pm
Flexibility to work non-business hours, holidays, and weekend when needed.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Values