Vendor Management Specialist

General Description

The Vendor Management Specialist manages vendor performance, analyzes data and supports operational projects. This role analyzes data, ensures contract compliance, and improves vendor performance. The VMS serves as a key owner of supplier and contract information so stakeholders can clearly understand vendor performance and use insights to make strategic business decisions. The role also includes coordination of vendor review processes, procurement support activities, and improvement initiatives.

Essential Duties and Responsibilities

Manage assigned suppliers and monitor overall service performance as a primarily liaison between Popular and the Vendor.
Track SLA’s, pricing compliance, and contractual obligations.
Identify, escalate, and resolve supplier performance issues.
Analyze vendor data and prepare performance or quality reports.
Coordinate quarterly vendor reviews and documents outcome.
Support contract negotiations with analysis and recommendations.
Monitor and assess contract terms, clauses, and renewals or amendments requirements.
Payment and billing processing according to agreement; review and monitor invoices, budget, claims or invoicing disputes.
Identify cost savings, cost avoidance, and efficiency opportunities.
Provide guidance on purchase orders, requisitions, and procurement processes.
Manage service request through ticketing system within SLA targets.
Evaluate new products requests, supply levels, and demand trends to proactively recommend improvements.
Validate supplier price increases and document analysis results.
Coordinate product onboarding, approvals, and catalog availability.
Monitor inventory movement, high demand products on catalogs, and recommend procurement strategies.
Recommend continuous improvement initiatives for vendor and contract management processes.
Support overall Procurement Operations initiatives, system upgrades, and change management.
Manages projects as assigned.
Performs related duties and responsibilities required.

Education

Bachelor's Degree from an accredited institution.

Experience

At least two (2) years of related experience.

Other Qualifications

At least 2 years of experience in procurement, vendor management, contracts, or similar role preferred.
Advanced Excel skills; proficiency in Word and PowerPoint.
Strong analytical, organizational, and problem-solving skills.
Ability to prepare clear and comprehensive reports.
Ability to set priorities, simultaneously handle multiple tasks and meet established deadlines.
Excellent customer service and interpersonal skills.
Ability to make comprehensive decisions in a consistent manner with job functions.
Excellent oral and communication skills, both in English and Spanish.
Ability to work independently with minimal supervision.
Focused on achieving results through collaboration and teamwork.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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