Compliance & Risk Manager

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Date: Nov 10, 2023

Location: St. Thomas, VI

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!


St. Thomas, USVI and/or St. Croix, USVI

General Description

Lead, develop and enhance the compliance program within the Virgin Islands (USVI & BVI) as part of the First Line of Defense program.  Design and coordinate internal control assessments and aggregation for risk identification and control purposes.  Manage compliance issues and complaint processes and serve as the primary liaison between the Region, internal and external regulatory entities.

Essential Duties and Responsibilities

  • Serve as a resource or liaison between the Virgin Islands Region, Retail Banking and Regulatory and Financial Compliance providing a range of support and analysis on compliance related issues.
  • Examine established policies, procedures, and practices to ensure compliance with applicable laws and regulations.
  • Identify and escalate incidents and compliance issues; ensure that prompt action is taken to address any identified deficiencies to comply with regulatory standards.
  • Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies.
  • Evaluate the efficiency of controls and improve them continuously.
  • Review company processes and lead training sessions on legal and compliance issues.
  • Manage and analyze cases of potentially suspicious activity from the automated monitoring system.
  • Interact with branch personnel regarding unusual activity to determine if an appropriate resolution can be reached.
  • Arrange compliance audits and communicate audit results and recommendations.
  • Regularly assess the efficiency of control systems and recommend effective improvements.
  • Stay abreast of changes to federal and state banking laws and regulations affecting the management, operations, and product offerings.
  • Oversee the preparation and dissemination of new and updated compliance standards and procedures.
  • Review and evaluate company procedures and reports to identify hidden risks or nonconformity issues.
  • Develop and promote a culture of compliance within product, sales and service/operations area and key committees.

Minimum Education

Bachelor's Degree in Business Administration
+ 60 Bachelor's Degree Credits Approved in Accounting or Finance


Minimum four years of related work experience at a managerial, supervisory or specialist level. Working knowledge of the financial industry with the focus on financial compliance and retail banking services

Certifications / Licenses

Some certificates and licenses may be required for several managerial positions.
Certified Anti-Money Laundering Specialist (CAMS)


Accountability (L)
Analytical Discipline (L)
Building Effective Teams (L)
Change Agent (L)
Customer Centric (L)
Developing People (L)
Strategic Thinking (L)
Character (L)

Additional Information

Knowledge, Skills, and Abilities (KSAs)

  • Must be highly motivated and goal-oriented to exceed expectations. 
  • Strong leadership skills and the ability to manage multiple projects and responsibilities is required. 
  • Ability to establish consultative relationships with business areas. 
  • Must possess exceptional organizational, time management, administrative, communication, and customer service skills. 
  • Works well in a team environment or independently. 
  • Great attention to detail with all work products, output, and communication. 
  • Ability to deliver presentations in a professional manner / strong presentation skill.  
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication skills in English.
  • Proficiency in MS Office products including Excel, Word and PowerPoint required.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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