Individual Credit Coordinator

Individual Credit Coordinator

General Description

   Serve as a liaison between the Individual Credit Center and the Region in providing support to branches, in all areas related to Consumer Credit.

Essential Duties and Responsibilities

• Communicate to the region: changes in processes, new instructions and new products or services.

• Serve as a credit trainer

• Participate in the monthly Region’s meetings

• Work as an Underwriter to support the Individual Credit Center in the decision making of the applications received

• Address Region’s referrals related to reconsiderations or other credit requests

• Work as a Monitor to ensure that applications are managed correctly and to give the correspondent follow up to applications, if necessary

• Be available to attend calls through the Credit Help Desk call center to support branches with questions or doubts related to the credit processes

• Work with the Regional Manager assigned to achieve the consumer credit goals. Monthly visits to branches provide support, identify employees or branches with opportunity areas and provide tools to improve service

Education

Experience

Experience as a branch manager or assistant branch manager or another management experience is preferred. 

Other Qualifications

• Knowledge of the ACAPS system

• Knowledge of the full consumer credit cycle, his laws, regulations and policies, as well as the Consumer Credit Guidelines

• Excellent analytical and logical capacity

• Ability to interpret and analyze financial information

• Ease to create and offer training and presentations

• Excellent interpersonal and teamwork skills

• Ability to establish priorities, handle multiple tasks and meet the established dates

• Proficiency in communication, oral and written, in English and Spanish

• Excellent negotiation and organization skills

• Ability to work under pressure and with minimal supervision

• Proficient in MS Office programs: Excel, Word and Power Point

Region Locations

VI Region 

St Thomas 

Work Schedule

Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m.

Flexibility to work outside of working hours, Saturday, Sunday and holidays.

Available to travel

Values