Date: Sep 13, 2022

Location: St. Thomas, VI

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.  Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel by performing the following duties:

Essential Duties and Responsibilities

Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers questions about organization and provides callers with address, directions, and other information. Welcomes on-site visitors and directs them to appropriate personnel.  Monitors visitor access and issues passes when required. Updates appointment calendars. Receives, sorts, and routes mail, and maintains and routes publications. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Takes payments for services and products. Prepares travel vouchers. Orders, receives, and maintains office supplies. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed, such as filing, photocopying, and collating.

Minimum Education

24-60 Bachelor's dregree credits approved in Business Administration


A minimum of 24 credits or one year certificate from an accredited college in Business Administration or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

Certifications / Licenses


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Additional Information


To perform the job successfully, an individual should demonstrate the following competencies:

Analytical Skills- Exhibits one or more of the following:

  • Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
  • Analytical: Collects, researches and complements data; Synthesizes complex or diverse information
  • Design: Demonstrates attention to detail; Applies design principles; Generate creative solutions
  • Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions

Communication Skills- Exhibits the following:  

  • Oral Communication: (Spanish and/or English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
  • Written Communication: (Spanish and/or English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Computer Skills:

Knowledge of one or more of the following softwares: Word Processing, Presentations, Spreadsheet, Internet, Internal Business softwares, other related software.


Office Administration:  

Knowledge of administrative/ office procedures and systems such as word processing, file and record management, transcription, form design, and other office procedures. Also have knowledge of principles and processes for providing customer and personnel services.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.  Stress levels may increase due to seasonality.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Specific vision abilities required by this job include close vision.  While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear.


Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ± 

       2 weeks after their second dose in a 2-dose series, such as the Pfizer, Moderna or AstraZenaca vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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