Branch Manager

Date: Jul 22, 2022

Location: Tortola, VG

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Manages all aspects of a branch. Accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. In-depth knowledge and relationships within the community they serve.  Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk.   Responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money by performing the following duties:

(other responsibilities or assignments not specifically mentioned may also be assigned).

Essential Duties and Responsibilities

P/L management

  • Accountable to manage the budget by ensuring revenues and expenses meet targets.

Sales management

  • Lead sales activities, from sourcing new client and expand existing client relationships by bringing the full suite of products to the client.
  • Build and manage a robust branch loan pipeline. Review reporting and provide feedback to employees on performance against sales targets.


  • Mentor and coach through leadership by example of Popular’s values: professionalism, accountability and a keen focus on sales productivity and customer service.
  • Provide consistent feedback to employees on performance, both against sales targets and adherence to Popular’s standards around delivering a best-in-class customer experience.


  • Responsible for overseeing operations, including train and manage teams to adhere to operational procedures, recruitment, expenses, etc.
  • Accountable for branch assessment, audits, and BSA efforts. Acts as primary escalation point for decisions and issues within branch.

Minimum Education

Bachelor's Degree


Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training. Prior experience as Assistant Branch Manager or Branch Manager is preferred. 

Certifications / Licenses

No certifications or license needed.


Accountability (L)
Analytical Discipline (L)
Building Effective Teams (L)
Change Agent (L)
Customer Centric (L)
Developing People (L)
Strategic Thinking (L)
Character (L)

Additional Information

Performs supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



To perform this job successfully, an individual will be measured against the following key performance indicators:


  • Branch sales production goals for business lending, consumer lending, mortgage loans, low-cost deposits and high cost deposits.
  • Branch profit and loss (P&L) including direct expenses goals.
  • Branch fee income goals including PINS shadow credits, mortgage shadow credits, cash management fees and fees for consumer credit cards.
  • Branch self-service deposits goals, internal branch assessments and NPS scores requirements.
  • Branch portfolio management against goals.



Business competencies look at specific behaviors expected from all employees throughout Popular. For more information, please access these competencies on the Intranet. 



Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ± 

       2 weeks after their second dose in a 2-dose series, such as the Pfizer, Moderna or AstraZenaca vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

Learn more about us at and keep updated with our latest job postings at

Connect with us!

LinkedIn |   Facebook   |   Twitter   |   Instagram

Job Segment: Branch Manager, Manager, Business Development, Sales Consultant, Management, Sales