Sr Business Systems Liaison

Job Type

Full Time Opportunity - Exempt

General Description

Serves as a strategic liaison among the Collections business units, technology teams, vendors, and management to identify, analyze, document, and implement technology solutions that support the Division’s operational objectives. This role requires strong technology knowledge, functional application administration experience, data analysis skills, project management capabilities, analytical thinking, and a focus on process optimization.

Essential Duties and Responsibilities

Responsible for leading and coordinating technology projects and process improvement initiatives, from requirements gathering through implementation and support. This includes analyzing business needs, preparing project documentation, managing testing cycles (SIT/UAT), tracking incidents, change requests, and requirements, as well as validating data and system integrations. Serves as the primary liaison between business units, technology teams, audit, compliance, and external vendors, ensuring alignment of objectives, timelines, and deliverables. Also manages Collections Division applications, provides user support, participates in system migrations and upgrades, and assesses operational, technological, regulatory, and control impacts. Additionally, develops and maintains reports, control tools, operational metrics, and monitoring processes to ensure data reliability and compliance with control requirements. Promotes automation, standardization, and continuous process improvement through the effective use of technology and data analysis, while also documenting contingency procedures to support business continuity.

Education

Bachelor's Degree in Information Systems or related fields

Experience

Minimum of two (2) years of progressive experience in business analysis, systems administration, technology solution implementation, project management, or similar functions. Equivalent experience may be considered based on the complexity of the projects performed.
Experience analyzing, extracting, validating, and reconciling data using database and reporting tools such as SQL, JSON, advanced Excel, Power BI, Cognos, SAS, or equivalent tools.
Knowledge of systems development and implementation life cycles, including requirements gathering, functional documentation, SIT/UAT testing, defect management, implementation, post-implementation validation, and operational support.
Experience with project management, task tracking, or incident management tools such as Jira, ServiceNow, Planner, or equivalent platforms.
Knowledge of collections systems, banking applications, system integrations, operational controls, information security, and applicable regulatory requirements is preferred.

Other Qualifications

Advanced knowledge of Microsoft 365 applications, including Excel, PowerPoint, Teams, SharePoint, Power Automate, and similar collaboration or productivity tools.
Ability to prepare clear, complete, and auditable documentation, including requirements, traceability matrices, test plans, results, approvals, procedures, and training materials.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to manage priorities, follow up on multiple initiatives, and work effectively with business, technology, vendor, audit, and compliance teams.
Ability to identify risks, recommend alternatives, and support decision-making based on operational impact.
Proficiency in English and Spanish, oral and written, with strong writing skills in both languages.

Region Locations

San Juan-Cupey, PR

Work Schedule

Monday to Friday 8:00am - 5:00pm

Flexibility to work weekends, extended hours, and holidays is also required if necessary.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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