Jobs at Popular

Teller (Sunrise, FL, US, 33351)

Sunrise FL

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Teller (Full Time) (North Miami, FL, US, 33180)

NW 7th Miami FL

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Senior ISO Security Officer (Orlando, FL, US, 32801)

Job Type:

Full Time Opportunity

General Description

Responsible for supporting the Incident Response Manager in overseeing the organization’s incident response lifecycle, ensuring effective identification, assessment, and remediation of cybersecurity threats and vulnerabilities. This role involves leading cross-functional teams, conducting risk assessments, and implementing incident response strategies to strengthen the organization's overall security posture. The ideal candidate will have a deep understanding of cybersecurity threats and technical expertise to manage incidents and provide strategic recommendations to reduce risks.

Essential Duties and Responsibilities

Lead staff in managing the security assessment of applications, systems, and vendors.
Exudes technical proficiency in defining and executing critical response methodologies, providing cybersecurity risk assessments, conducting tabletop exercises, and developing action plans.
Create, develop, and validate cybersecurity playbooks tailored to organizational needs.
Track lessons learned to improve processes, manage multiple projects simultaneously, and follow up on action plans to address security gaps.
Provide input during the creation, review, and update of security-related policies, standards, and procedures.
Prepare and present technical meetings, metrics reports, and corporate crisis management updates.
Mentor and guide the incident response team, fostering collaboration across multiple business units.
Develop and implement processes to minimize threats, enhance the security posture, and streamline incident response procedures.
Monitor, investigate, and summarize technical and non-technical incidents, providing actionable insights and detailed reports for legal and leadership review.
Proactively search for malicious activity in the organization’s network and systems, leveraging threat intelligence insights to strengthen defenses.
Analyze incidents to assess root causes, technical impacts, mitigation priorities, and business implications, coordinating with third-party stakeholders as needed.
Support the development and testing of contingency plans and participate in forensic analyses and severe event planning.
Collaborate effectively with cross-functional teams and external partners, ensuring a unified response to security incidents.
Develop and conduct threat modeling exercises to identify vulnerabilities and propose remediation measures.
Stay current with evolving security trends, threats, and vulnerabilities, applying insights to mitigate risks within the financial sector and ensuring regulatory compliance.
Monitor and update enterprise-wide security policies, standards, and guidelines to meet compliance requirements and enhance detection and monitoring operations.
Proficiency in tracking and documenting incidents, providing actionable insights, and contributing to policy development.
Experience collaborating with regulatory and compliance teams to align security operations with legal requirements.
Ability to analyze and respond to zero-day vulnerabilities, malware outbreaks, and other critical security events.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Systems/Technology, or a related field.

Experience

Seven+ (7) years of experience managing cyber security incidents.

Certifications / Licenses

The following certifications and/or licenses are not required but desirable:

Security+
CompTIA CySA+
CompTIA PenTest+
CEH
CISSP
CCSP

Knowledge, Skills and Abilities (KSA's)

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Strong knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as: Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Colombia, Puerto Rico, Florida or North Carolina.

Work Schedule

Hybrid or Remote

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Bank Representative (St Thomas) 1 (St. Thomas, VI)

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Region Locations

Currently recruiting for St. Thomas

Essential Duties and Responsibilities

Provides exceptional customer service by assisting clients with their bank transaction such as: receiving checks and cash for deposit, verifies amount, and examines checks for endorsements, place holds on accounts for uncollected funds. Explains, promotes, sells products or services such as traveler’s checks, money orders, and cashier's checks. Promotes cross selling of our products and services. Accepts utility bills and loan payments. Completes all transactions according to banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Education

High School or equivalent combination of education and experience

Competencies

Build the Future

Own Every Moment

Passion for People

Succeed Together

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Quantitative Analyst (New York, IL, US, 60018)

Job Type

Full Time Regular Position

General Description

Quantitative Analyst II is a valuable contributor within the Analytics & Insights function, applying quantitative methodologies to derive insights from data and support data-driven decision-making. This role is responsible for developing and implementing statistical models, conducting data analyses, and collaborating with senior quantitative analysts and managers on projects.

The Quantitative Analyst II works with data scientists, data analysts, and business stakeholders to contribute to quantitative analysis initiatives

Essential Duties and Responsibilities

Collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will contribute to addressing complicated challenges and propelling advancement within the Enterprise Data & Analytics function
Develop and implement statistical models for various applications, including customer segmentation, predictive analytics, hypothesis testing, and line of business analysis.
Conduct data analyses using statistical methods and mathematical models to extract meaningful insights from data.
Participate in the validation and testing of quantitative models to ensure accuracy and reliability, working under the guidance of senior analysts.
Collaborate with the Quantitative Manager and Senior Quantitative Analysts to understand business objectives, gather requirements, and contribute to defining project scopes.
Work with the Data Science and Advanced Analytics Center of Excellence teams to learn and apply advanced analytics techniques, contributing to project deliverables.
Assist in the development and documentation of governance frameworks for analytics practices, under supervision.
Contribute to AI-driven Visualization & Self Service and Guided Analytics initiatives by applying quantitative methodologies to generate visual insights, with guidance.
Communicate quantitative analysis results to both technical and non-technical stakeholders, ensuring clarity and accuracy.
Stay informed about emerging trends in quantitative analytics and participate in continuous learning activities.
Work with DataLake, Enterprise Data Warehouse, SQL, and NoSQL databases to access and analyze data.

Education

Bachelor’s degree in Statistics, Mathematics, Econometrics, Operations Research, or a related quantitative field.

Experience

Minimum of 5-8 years of experience in quantitative analytics, with a solid foundation in statistical modeling and data analysis techniques

Other Qualifications

Proficiency in data analysis tools and programming languages such as R, Python, SAS, or MATLAB.
Experience with customer segmentation, predictive analytics, hypothesis testing, and line of business analytics.
Working knowledge of machine learning algorithms and frameworks (Less emphasis on Deep Learning specifics compared to QA III, but general ML knowledge is still valuable).
Familiarity with cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP
Experience with AI/ML platforms in cloud such as Sagemaker, Dataiku, DataRobot, H2O.ai, Snowpark, ModelOp Center, and Domino Data Lab
Solid knowledge of statistical modeling, data analysis techniques, and mathematical models.
Experience in following waterfall, iterative, scaled agile, scrum, and kanban methodologies.
Hands-on experience with On-prem & cloud data platforms such as Snowflake, AWS Redshift, Azure Synapse Analytics, Databricks, AWS Aurora, Oracle Exadata, SQL server, Hadoop, Spark, SAS and R.
Excellent data analysis, profiling, and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, Ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib.
Experience in handling moderate to high volumes of data in structured, semi-structured, and unstructured formats
Familiarity with big data technologies such as Hadoop, Spark, or similar
Strong analytical skills with an aptitude for solving complex problems using quantitative methods.
Familiarity with financial domains, data products and instruments, as well as financial mathematics
Good communication and presentation skills, with the ability to convey analytical concepts clearly.
Eagerness to learn and grow within the quantitative analytics field.

Region Locations

Hybrid from New York, US

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Base Salary & Benefits

Our base salary for this position located in Illinois generally ranges between $135,000 and $140,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Data Product Owner (Chicago, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

A Technical Data Product Owner is a strategic leader within the Enterprise Data & Analytics function within Popular, responsible for the full lifecycle of data products including strategy, development, launch, and revenue generation. This role focuses on creating data products that cater to the specific needs of the financial sector. The Data Product Owner ensures that data products adhere to industry regulations and contribute to informed decision-making and financial reporting. The individual collaborates with cross-functional teams, engages with clients, and drives revenue growth through data products. You will be part of diverse teams of professionals across different geographies to deliver a wide range of data and analytics services. You will be solving complex issues and driving growth across the Enterprise Data & Analytics function.

Education

Bachelor’s degree in business, Finance, Engineering, Computer Science, or a related field.

Experience

Minimum of five (5) years of experience in data product management, financial data analytics, or a related field within the financial sector.

Licenses OR Certifications (Optional)

CSM, PMP, PMI, CSPO, PM

Essential Duties and Responsibilities

Strong understanding of financial regulations, data governance, data analytics, product management principles, and revenue generation strategies.
Experience with cloud platforms: Microsoft Azure, GCP, AWS.
Proficient in SQL, data analysis, and profiling.
Familiar with Data Lake, Snowflake, Redshift, Hadoop.
Knowledge of Data Vault 2.0 and Dimensional modeling.
Past projects utilizing data science, AI/ML, data visualization, BI tools, and techniques.
Hands-on experience with AWS, Snowflake, and other cloud-based data management tools and technologies.
Strong technical background to understand and solve complex platform challenges.
Proven track record in Agile teams and frameworks to deliver iterative solutions efficiently.
More than three (3) years developing scripts or data pipelines using modern programming languages such as Python (preferred), bash, Ruby or JavaScript.
Expert level and/or knowledge (3+ years) of Cloud technologies such as AWS (preferred), Azure or GCP. Candidates have architected data solutions in the Cloud such as Data Lake design, advanced analytics (Sagemaker or Spark/EMR) and streaming technologies (Kafka or Kinesis).
Minimum of three (3) years working with Infrastructure as Code tools such as Terraform or AWS CloudFormation and have designed custom modules that can be consumed either internally or by use of third-party organizations.
Deep knowledge (3+ years) of DevOps principles and tools such as Git, Docker, GitLab, Nexus or Jenkins. Have designed custom builds or orchestrations in the data space using these tools.

Other Qualifications

Strong work ethic and accountability, comfortable owning tasks or delegating effectively.
Exceptional problem-solving skills and the ability to balance technical and business priorities.
Collaborative mindset to work closely with cross-functional teams and external stakeholders.
A unique ability to combine technical insight with strategic vision to launch critical products.
Excellent communication, collaboration, and leadership skills.

Region Locations

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Base Salary & Benefits

Our base salary for this position located in Chicago, IL generally ranges between $150,000 and $160,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

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Operations Analyst - Estate Processing (San Juan-Cupey, PR)

Regular Full Time Opportunity

Job Type

The Analyst processes requests for information of banking relationships and/or liquidation of deceased customer accounts. Documents are analyzed to determine the relationship of the requestor with the deceased customer.

General Description

Receives applications and ensures that all required documentation is included in the requested procedure. Investigates and analyzes deceased customer accounts across various systems spanning a period of up to seven years. Notifies the appropriate department to request maintenance on accounts and credit cards. Issue letters containing requests for information or complete instructions to authorize the settlement of funds from deposit accounts. Generate calls and/or letters to the estate to coordinate the disbursement of funds in a branch. Manage calls from internal/external customers daily as needed.

Education

Completed bachelor’s degree required.

Experience

At least two-year of relevant retail, banking operations, paralegal or legal case handling experience is preferred.

Other Qualifications

Strong research and analytical skills
Excellent customer service skills, including telephone skills and etiquette.
Detail oriented, able to identify situations, look for alternatives and make good decisions.
High level of organization to establish priorities, simultaneously work with multiple tasks, and meet deadlines.
High degree of commitment, and ability to adapt to new situations.
Ability to work under pressure and with minimum supervision.
Manage different computer systems including Windows Microsoft Office applications (Word, Excel, Outlook, Banco Popular systems, etc.).
Effective communication and writing skills in both English and Spanish.

Region Locations

Señorial Center SJ, PR.

Work Schedule

Monday to Friday | 8:00am to 5:00pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

IT Vendor Management Analyst (San Juan-Cupey, PR)

General Description

Responsible for reviewing, procuring and/or onboarding of IT providers’ goods and services to ensure compliance with IT risk parameters and achieve IT projects goals. This includes supporting IT operational risk evaluations and contract analysis to ensure the completion of sourcing processes.

Essential Duties and Responsibilities

Liaise with stakeholders to ensure IT Vendor requirements, scope and objectives align with Popular’s requirements.
Review and/or suggest modifications to Vendor documentation to ensure alignment with established requirements.
Actively lead communications with business areas to assure oversight requirements for sourcing of goods and services from IT providers are met.
Participate in forums with IT providers to align statuses of strategic initiatives.
Lead the contracting process of IT goods and services alongside corresponding risk areas to ensure compliance of sourcing parameters.

Minimum Education

Bachelor's Degree in Computer Science or Business Administration

Experience

2+ years’ experience in sourcing and procurement.

2+ years’ experience in information systems or a technology-related environment preferred.

Experience with projects, procurement processes and related tools, and/or vendor management highly preferred.

Other Qualifications

Strong negotiation and conflict resolution abilities
Ability to work according to regulatory requirements
Ability to work with technology systems and processes
Contract management and understanding of basic legal language
Ability to develop and manage vendor relationships
Ability to establish strong relationships with business unit stakeholders and become their trusted advisor
Knowledge of Risk Management concepts and methodologies
Understand and abide by business ethical standards
Very strong business written and verbal communication (and presentation) skills; in both Spanish and English
Customer service oriented
Results oriented with sound decision making ability
Strong research skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

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Branch Trainee | Branch Trainee Program (San Juan, PR)

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Opportunity

About Our Branch Trainee Program

Popular has established the Branch Associate Trainee Program for candidates who aspire to build a retail branch management career in our branches. Through this program, Branch Trainees will have the opportunity to receive training and complete different job rotations through a 12-month period, where they will gain the knowledge and experience required to perform the roles of, Operations Assistant Manager, Sales Assistant Manager, Assistant Branch Manager, and Small Business Specialist with the goal of becoming a Branch Manager.

Essential Duties and Responsibilities

•   Receives training related to the functions of branches supervisory roles and the Small Business Specialist role.
•   Performs the duties of these roles in branches and several departments during different job rotations. Learns staff functions, operations, management viewpoints, and company policies and practices that affect retail and commercial businesses.
•   Participates in an assigned project identified by the Bank’s Retail Banking Group.
•   Observes experienced employees to acquire knowledge of methods, procedures, and standards required for performance of branch duties.
•   Attends company-sponsored training classes and trainings to promote their professional development. Trainee performance progress will be monitored with management and key trainers.

Education Requirements

• Bachelor's degree in Business Administration with a mayor in Accounting, Finance, or Management
• Earn a grade point average (GPA) of 3.0 or better

Experience

•   Participation in internship or university interchange programs
•   Participation in leadership roles
•   Experience working in customer service and sales for a period of up to 4 years

Other Qualifications

•   Strong oral and written communication skills and fully bilingual (English/Spanish).
•   Ability to lead others by establishing clear priorities and objectives, motivates the team and fosters a climate of respect, diversity and inclusion
•   Develops and maintains effective working relationships with peers, team members, other departments and units to achieve a common goal with collaborative efforts
•   Effectively leads to change and uses the most effective tools and processes to execute.
•   Adapts quickly to change and supports others to adapt as well.
•   Understands and anticipates the needs of internal and external customers, meeting their expectations and requirements. Uses customer needs as basis for decision making and organizational action.
•   Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches and complements data; synthesizes complex or diverse information. Demonstrates attention to detail; applies design principles; generate creative solutions. Identifies and resolves problems in a timely manner; develops alternative solutions.
•   Polished presentation skills
•   Knowledge of the following MS programs: Word, Excel, PowerPoint, and Outlook among others
•   Available and willing to work out of regular business hours, weekends and holidays

Values

Build the Future

Own Every Moment

Passion for People

Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Systems Administrator (San Juan, PR)

General Description

The System Administrator is responsible for successfully conducting all aspects of the assigned initiatives and projects related to the application under their charge to ensure that all goals or objectives are achieved within the specified deadline and performance parameters—funding and under the BPPR Information Security policy.

Manage the systems to ensure their functioning and operation meet the requirements of Popular's business units. Understand business needs, translate needs into technical requirements, coordinate changes with the programming group, and perform testing and functional certification of changes according to the requested specifications. Perform preventive monitoring and diagnosis of production incidents and modify application parameters as necessary.

Essential Duties and Responsibilities

Interpret business user needs to programming, providing clear and precise solutions.
Coordinate meetings with the different divisions and departments to identify and analyze business requirements and document them to create programming instructions.

Support audit and compliance processes.
Support the corporation's strategic projects.
Management of Release Management of the application (define requirements, coordination, test validation, certification, compilation of documentation related to the installed changes)
Analysis, investigation, and recording of incidents and situations.
Maintain up-to-date application documentation.
Analyze processes and look for operational improvements.
Maintain up-to-date knowledge of technology.
Manage, analyze, and configure system parameters and monitor and execute system runs as warranted.
Analyze and review proposals Evertec or another supplier sent, provide recommendations, and discuss with unit Management.
Compare the cost estimate of the initiatives against the accounting entries made in the GL account.
Prepare monthly or as-required reports on the Progress of the Projects involved and Initiatives to improve the application to Management.
Provide daily follow-up to the different suppliers on service "tickets", pending requests in programming, as well as tasks, incidents, and projects in progress according to established priorities.

Minimum Education

Bachelor’s degree in business administration or information systems or computer science

Experience

2 years of experience in a similar position.
Knowledge of CIS, AMMO, and WEB AMMO applications.

Competencies

Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self-Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Salesforce | Product Owner (San Juan, PR)

Job Title: Salesforce | Product Owner

Full Time Opportunity

General Description

Responsible for defining and prioritizing the product backlog, ensuring the delivery of a valuable and high-quality product, and acting as a bridge between stakeholders and the development team. The Product Owner plays a pivotal role in the success of the project by understanding customer needs, creating a clear vision for the product, and making decisions that guide the development process.

Essential Duties and Responsibilities

Product Vision and Strategy: Develop and communicate a clear product vision and strategy that aligns with Popular’s goals and customer needs. Continuously evaluate market trends and customer feedback to adjust the product strategy as needed.
Backlog Management: Create, refine, and prioritize the product backlog, ensuring it reflects the highest-value items for development. Define and communicate user stories, epics, and acceptance criteria to guide the development team.
Stakeholder Engagement: Collaborate with stakeholders, including customers, end-users, business leaders, and development teams, to gather and validate requirements. Act as the primary point of contact between stakeholders and the development team, ensuring clear communication and shared understanding.
Solution Design and Execution: Develop user stories based on business requirements, reviewing with Development, QA, and other team members to ensure understanding and testability. Implement and apply Product management best practices across large, complex solutions. Analyze processes and systems, working closely with the development team to understand development requirements and identify areas for automation and improvement.

Release Planning: Plan and prioritize product releases, determining which features and enhancements will be included in each release. Balance business objectives, technical constraints, and customers’ needs to create a release schedule.
Sprint Execution: Lead Agile ceremonies, including program increment planning, sprint planning, daily stand-ups, sprint review, and sprint retrospective meetings. Clarify requirements and provide real-time feedback to the development team during sprints.
Acceptance and Validation: Accept or reject work completed by the development team, ensuring that it meets the defined acceptance criteria and user expectations. Verify that the product increment delivered aligns with the product vision.

Education

Bachelor's Degree in Business Administration, Computer Science, Industrial Engineering, Information Systems or related fields

Experience

Three (3) years of experience as Product Owner or similar role in Software Development Projects.

Knowledge, Skills and Abilities (KSA's)

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in Spanish & English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MS Office 365 and Salesforce. Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Puerto Rico, Florida, or North Carolina.

Schedule

Hybrid or Remote

Certifications / Licenses

The following certifications and/or licenses are not required but desirable:

Salesforce Certifications

Agile Certification

Scrum Master Certification

Kanban Certification

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Wire Transfer Technician (San Juan, PR)

Job Type

Full Time Regular Position

General Description

The Wire Transfer Technician is responsible for performing operational support duties of the Wire Transfer Department. Effectively process wire transfer instructions through the Wire Transfer System. Responsible for accurate initiation, verification and releasing of Fedwire and SWIFT payments (incomings and outgoings) and between financial institutions to meet the established cutoff times. Ensure compliance with the Federal Reserve guidelines and all applicable laws and regulations. Monitors the status of wires including the OFAC queue, secure appropriate approvals and release wires according to established guidelines. Investigates and researches investigations, claims and disputes, and suspicious or fraudulent transactions in accordance with state and federal regulations. Adheres to department guidelines, policies, procedures and regulatory requirements governing Wire Transfer Operations while maintaining maximum level of accuracy, quality, timeliness of work and providing optimum customer service and satisfaction.

Essential Duties and Responsibilities

Process incoming/outgoing wire transfers at the request of customers.
Analyze the details of the transaction
Ensure the appropriate accounts are debited/ credited.
Review, transmit and process wires from different Exception Queues, as applicable.
Ensure that the transactions are preformed correctly to avoid errors.
Initiate wire investigations at the request of customers or banks.
Ensure customers inquiries are addressed timely and accurately.
Reports exceptions to Department Supervisor.

(Other duties may be assigned)

Education

Bachelor's degree completed from an accredited college or university.

Experience

Two-to-three-year previous banking operations experience, payment processing experience preferred, or equivalent combination of education and experience.

Other Qualifications

Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments
Collect, research and complement data
Demonstrate attention to detail
Identify and resolve problems in a timely manner
Develop alternative solutions
Demonstrate excellent written and oral communication skills in Spanish and English
Excellent customer service skills
Domain of Office 365 programs (Outlook, Word and Excel)
Excellent computer typing speed and accuracy skills
Knowledge of banking laws and regulations, branch operations and/or foreign currency transactions is desired but not required.

Region Locations

San Juan, PR

Work Schedule

Monday to Friday | 8:00am to 5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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SAP Business Analyst (San Juan, PR)

General Description

We are seeking a SAP Business Analyst to handle functional and technical operational tasks while participating in key projects. The ideal candidate must have at least 3 years of SAP or SuccessFactors experience, a strong understanding of HR processes, SAP configuration expertise, change management knowledge, security roles and compliance awareness, plus collaborative skills to work effectively with our SAP expert team.

Key Responsibilities

Process requests from line of business and implement required changes within SAP S4HANA, SuccessFactors, and Qualtrics
Elicit and document business requirements from stakeholders
Perform recurring administrative tasks including user certification, access evaluation, and system compliance
Execute comprehensive testing to ensure changes meet requirements
Submit changes through Popular's rigorous change management process

Required Experience

Minimum 3 years of experience with SAP products (ERP, S4HANA, or SuccessFactors)
Minimum 1 year of experience with HR systems

Education Requirements

Bachelor's Degree: Information Technology, Computer Science, Business Administration, or related field
Certifications: Relevant SAP certifications highly desirable

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Operations Analyst - ATM Settlement (San Juan, PR)

Job Type

This is a Full Time Opportunity.

General Description

Performs ATM’s Settlement and Solve Other Banks’ Claims.

Essential Duties and Responsibilities

Resolve ATMs differences resulted from Host approval process and General Ledger settlements performed by branches and ATM Off Premises units using programs such as Bank’s Customer Information System, Base 24, SAP, ATM Journal application and other platforms for ATM financial adjustments to provide the best service and support the operations. Performs calls, entries, and ATM settlements accordingly. Follow up on responses, identify if further actions need to be taken.
Handle ATM claims to or from other financial institutions through ATM Network Switch and perform the ACH Settlement required.
Manage calls pertaining to transaction investigations as required.
Process various miscellaneous side functions within the department as assigned.
Assist in Disaster Recovery Testing as needed.
Assist in Testing new applications as needed.

Minimum Education

Bachelor’s degree in business administration (Accounting or Finance)

Experience

At least one year of related experience.

Other Qualifications

Proficient in both English and Spanish
Experience in accounting procedures and cycle
Good analytical skills
Ability to work in teams and collaborate with peers to meet common goals.
Experience and good skills managing different computer systems and programs such as SAP, Base 24, Microsoft Office (Outlook, Excel, Word, PowerPoint), among other platforms.

Region Locations

Work Schedule

Monday to Friday from 8:00am-5:00pm. Available to work different working hours, including weekends and/or holydays.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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HR Officer | Compensation (San Juan-Santurce, PR)

General Description

As an HR Officer in the Compensation Center of Excellence, you will be able to analyze, assess, design, and administer compensation policies and programs, including base pay, incentive pay, and rewards programs to support the business to meet their goals through effective talent attraction, development, and retention. This position will work on analysis referred by Talent Acquisition to manage new job analysis, offers for new or existing positions that require evaluation, job level analysis, and internal equity validation, among others.

Essential Duties and Responsibilities

Compensation Governance and Analytics

• In alignment with the Bank’s People Strategy, administer and effectively implement the organization’s compensation programs.

• Collect and analyze data to ensure that the Bank’s rewards are aligned with benchmark practices which will enable businesses to fulfill business strategy.

• Analyze components of the remuneration scheme and prepare internal equity and external competitiveness reports; and ensure all employees’ compensation is applied properly

• Monitor the Bank’s job evaluation, leveling and classification programs.

• Reviews and oversee the career path process among Job Profiles to ensure overall consistency and appropriateness of application, and compliance with established policies, procedures, and guidelines.

• Conduct job audits, evaluations classifications and grade levels and make compensation recommendations for existing employees.

• In collaboration with the Regulatory Compliance, we assist in the bank’s incentive compensation projects to comply with sales practices policy and other compliance and risk regulations.

• Define, document, and interpret talent compensation related policies with Legal and HR.

• Conduct large scale and ad hoc compensation analyses and with projects needed.

• Work closely with Talent Acquisition (TA), to understand job requirements, and provide guidance on compensation related matters for offers, internal movements, and job leveling.

• Manage with TA compensation analyses to effectively perform offers according to relevant practices, laws and regulations in a timely manner.

• Regularly ensure compensation strategies match or exceed industry standards in talent acquisition and the attraction and offering of talent.

• Collaborate with different areas of Centers of Excellence such as: Talent Acquisition, Learning and Development, and Labor Relations when needed.

Fairness and Equity

• Advice leaders on decisions regarding compensation best practices to pursue internal equity, merit-based pay, and rewards, and periodically, train Managers on the application of different Compensation policies.

• Provide expertise and guidance in the execution of contracted studies, critique related consultant/benchmark reports, reviews data, analytics, and recommendations.

• Monitor market practices and compensation trends to contribute towards effective compensation standards.

• With a focus on internal equity, assist in promoting the consistent application of compensation programs across the bank by identifying opportunities to refine and subsequently communicate/educate on effective compensation practices.

• Work closely with the leaders of the business you support and provide them with relevant analytics and insights.

• Work closely with our Talent Acquisition team and provide guidance on offers for new hires and internal mobility.

EDUCATION AND EXPERIENCE

Minimum Education

Bachelor’s Degree in: Accounting, Finance, Human Resources, Industrial Engineering, Labor Relations, or similar fields.

Experience

A minimum of five (5) years of experience in Compensation or its related practices.

GENERAL SKILLS AND REQUIEREMENTS:

• Demonstrated knowledge of HRIS systems (e.g., SAP, SSFF) and its Compensation application with experience in business application processing, reporting, and troubleshooting is desired

• Fully Bilingual (English/Spanish) with polished and strong presentation, verbal and written communication.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Knowledge, Skills & Abilities (KSA's)

• Proven ability to consolidate and manipulate large data sets with a commitment to accuracy and details.

• Demonstrated experience conducting and interpreting statistical analyses.

• Demonstrate the ability to challenge appropriately. Challenge clients on new roles, replacement strategy, leveling, etc.

• Demonstrated ability to quickly learn and apply new analytical tools, techniques, and/or software.

• Demonstrated ability to effectively navigate and collaborate in a large, matrixed corporate work setting.

• Detailed orientation for numbers and comfort with complex modeling.

• Proven ability to achieve objectives in a dynamic, often ambiguous, environment.

• Ability to prioritize well and be flexible in a fast-paced environment with changing demands.

• Able to think in an unexpected way and propose creative solutions to complex problems.

• Demonstrated understanding of financial concepts and processes.

• Ability to define, aggregate, and analyze metrics to assess drivers.

• Experience setting, interpreting, and governing policies for a large-scale program.

Effective Communication

• Experience engaging, influencing, and presenting to executives and senior leaders.

• Strong written, verbal, and graphic communication skills, including the ability to effectively communicate technical information to varying audiences.

• Ability to build rapport with employees and vendors.

• Strong interpersonal and communication (written and verbal) skills in both English and Spanish.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Certifications / Licenses

Certifications are highly desirable but not required.

Certified Compensation Professional (CCP)

Professional in Human Resources (PHR)

Senior Professional in Human Resources (SPHR)

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Data Scientist (San Juan, PR)

The Opportunity

Data Scientist I is a role that involves working on data analysis and model development under the supervision of senior team members. With a deep understanding of data science and machine learning workflows, you'll build and lead by example, fostering a culture of operational excellence. This highly cross-functional role requires strong partnerships with engineering, products, business, finance, and analytics teams, as well as accountability, and the ability to navigate fast-paced environments with agility and poise.

Your key responsibilities:

You will collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions.

Specifically:

Conduct thorough exploratory data analysis (EDA) to uncover insights and inform model development.

· Hands on design, development, and deployment of predictive models, machine learning algorithms, and AI solutions.

· Collaborate with team members and business stakeholders to understand objectives and requirements and develop analytic models that provide actionable insights.

· Ensure the validity, reliability, and robustness of models by implementing best practices in model validation, testing, and calibration.

· Partner with the Advanced Analytics Center of Excellence to share knowledge, best practices, and resources.

· Monitor performance and outcomes of models and refine them for optimized performance.

· Communicate complex analytic solutions and insights in a clear and structured manner to business stakeholders.

· Ensure compliance with data governance, privacy, and security policies.

To qualify for the role, you must have:

· Bachelor's degree or Master's Degree in Statistics, Mathematics, Data Science, Economics, or a related field.

· A minimum of 2 years of experience in Quantitative Analytics or decision sciences

· Hands on experience with analytics tools and programming languages such as R, Python, SAS, and SQL.

· Proficiency in machine learning techniques and algorithms, including but not limited to k-NN, Naive Bayes, SVM, and Decision Forests.

· Solid understanding of cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP.

· Experience of one or more AI/ML platforms in cloud such as Sagemaker, Dataiku, DataRobot, H2O.ai, Snowpark, ModelOp Center, and Domino Data Lab.

· Strong knowledge of statistical modeling, machine learning algorithms, and data analysis techniques.

· Proficiency in utilizing a range of Machine/Deep Learning algorithms and frameworks, including TensorFlow, PyTorch, scikit-learn, Spark ML, Torch, Huggingface, Keras, Caffe, and CNTK.

· Experience in following waterfall, iterative, scaled agile, scrum, and kanban methodologies.

· Hands-on experience with On-prem & cloud data platforms such as Snowflake, AWS Redshift, Azure Synapse Analytics, Databricks, AWS Aurora, Oracle Exadata, SQL server, Hadoop, Spark, SAS and R.

· Experience with Graph Networks, Fraud detection, financial crimes implementations

· Proficiency in deep learning algorithms such as Convolutional Neural Networks (CNNs), Long Short-Term Memory Networks (LSTMs), Recurrent Neural Networks (RNNs), Generative Adversarial Networks (GANs), Radial Basis Function Networks (RBFNs), Multilayer Perceptron (MLPs), Self-Organizing Maps (SOMs).

· Implemented machine learning models by leveraging algorithms such as Linear Regression, Decision tree, SVM, Clustering, Naive Bayes, KNN, Random Forest, PCA, AdaBoost.

· Expertise in validation of AI/ML models using one or more methods such as A/B testing, Chi-Square tests, ANOVA, ANCOVA, MANCOVA, MANOVA, Null Hypothesis, Alternate Hypothesis

· Excellent data analysis, profiling and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, Ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib.

· Demonstrated experience in Hadoop, EMR (Elastic MapReduce), EKS (Elastic Kubernetes Service), ECS (Elastic Container Service), Docker, Kubernetes, and Amazon Sagemaker for visionary, scalable, and efficient machine learning workflows.

· Experience in handling high volume of data in structure, semi-structured and unstructured formats such as relational, flat files, XML, JSON, Parquet, Avro, Mainframe copybooks, CSV, Fixed with and hierarchy files.

· Knowledge of big data technologies such as Hadoop, Spark, or similar.

· Excellent analytical and problem-solving skills.

· Ability to communicate and collaborate with diverse set of team members.

What we look for:

We are seeking enthusiastic candidates who have an unwavering commitment to remain at the forefront of data technology and science. Our ideal candidates are those who aim to foster team spirit and collaboration. It is essential that you display comprehensive technical proficiency and possess a rich understanding of the industry.

If you have a genuine drive for helping consumers achieve the full potential of their data while working towards your own development, this role is for you.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Product Manager (San Juan, PR)

Job Type

Full Time

General Description

Join the Digital Banking & Payments Team as Product Manager as we accomplish our mission to deliver best in class experiences for our customers and continue to increase our market leadership. In this role, you will be responsible for bringing new digital capabilities and experiences to our customers. You will own and drive the product vision, strategy, roadmap development and successful life-cycle management and delivery. This individual will lead and guide the work of their squad.

Essential Duties and Responsibilities

Define vision, strategy and roadmap for your product and ensure understanding and alignment with your squad members and key stakeholders.
Responsible for product requirements using agile frameworks to bring new features to market or enhance existing features.
Deliver customer centric experiences by partnering with tech and design.
Lead the delivery of the squad’s roadmap and continuously iterate the product to meet the expectations of our customers.
Build a deep understanding of our customers, partnering with our customer research and marketing teams to understand their needs and market opportunities; leverage data to define strategies that will differentiate us and help us grow.
Collaborate with key business owners to maximize customer and business outcomes.
Prioritize and maintain a healthy backlog of work for development teams and play a critical role in agile ceremonies.
Monitor product performance and use data to drive informed enhancements to our services.

Education

Bachelor's Degree in Business Administration or Computer Engineering

Bachelor's Degree from an accredited University/College in Computer Science or related fields

Experience

Five (5) years of experience in retail/consumer banking digital banking product management in a complex technology environment.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills & Abilities (KSA's)

Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates diligence; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills & Abilities (cont.)

Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, and Word. Experience with tools such as: JIRA, Confluence; data visualization and design tools such as: Power BI, among others is desired.

Region Locations

Puerto Rico, Florida, or North Carolina.

Work Schedule

Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Citizen Developer (Guaynabo, PR)

Incorporate a civilian or transitioning job to your meaningful military career!
At Popular, we are committed to providing job opportunities to military, veterans and family!

General Description

The Citizen Developer role is responsible for designing and developing automation solutions to improve process effectiveness and efficiency. This candidate will be hands-on from idea generation to the design, development, testing and implementation of the chosen solution.

Essential Duties and Responsibilities

Evaluate processes to identify opportunities for automation; determine the impact of implementation of proposed solution based on cost savings, time reductions and required number of FTE’s.
Identify and document, in collaboration with cross-functional teams, the functional requirements in support of process automation.
Conceptualize and develop process automation applications using the AutomationAnywhere and Microsoft Power Platform platforms.
Design, coordinate, conduct and document results of the solution validation tests.
Develop the technical documentation of the solutions created.
Provide maintenance to automation solutions implemented throughout the organization.
Develop the user manual for the automated solution; provide user training.

Education

Bachelor’s degree or equivalent experience.

Experience

Hands-on experience developing bots using AutomationAnywhere and use of project management tools are highly desirable.

Other Qualifications

Keen ability to recognize the needs of various businesses.
Very strong analytical, technical, and problem-solving skills.
Natural curiosity and divergent thinking to identify a variety of good solutions for a single problem.
Willing to learn and capable of being self-taught.
Capable of working independently and as part of a team.
Highly self-motivated, self-directed, and attentive to detail.
Takes initiative and excellent time management.
Ability to articulate to a professional developer what code needs to be written to complete a project.
Proficiency in English and Spanish, both oral and written
Experience with Automation Anywhere and Microsoft Power Platform.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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BENEFITS AND PERKS

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Adjuster (Call Center) Part Time (San Juan-Cupey, PR)

Job Type

Part Time Opportunity

Cupey, PR

This job requires you to participate in training for eight consecutive weeks from 8:00 a.m. to 5:00 p.m.
This position also requires you to work sitting down and using telephone equipment all the time.
Flexibility to work weekends, extended hours, and holidays is also required if necessary.

General Description

Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Contact customers by phone to encourage and secure payment of delinquent accounts.
Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Provides orientation to the customer concerning payment alternatives, debt restructuring, and obtaining a payment promise.
Follows up on payment promises.
Receives payments and posts the amount paid to the customer account.
Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
Traces the customer to a new address by inquiring at the post office and other locations.

Education

24 credits approved from a University or Accredited Institution or equivalent combination of education and experience.

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

Ability to identify the client’s problems and necessities and offer different alternatives and solutions.
Excellent interpersonal skills and can work in groups.
Ability to manage difficult situations with clients.
Communication skills spoken and written in Spanish and English (preferred).
Ability to establish priorities and work on multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Customer service skills.
Knowledge of rules and regulations applicable to the collection of money.
Ability to influence others, reach agreements, and handle difficult situations with clients.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Operations Analyst (San Juan-Cupey, PR)

Job Type

Full Time Temporary Position

General Description

Receive, analyze, and process requests for return of transactions. Retrieves documents based on the request and complies with the delivery of documents and/or information to the requesting agencies.

Essential Duties and Responsibilities

Process registered claims received in the PCAS System
Analyze the case and solve it. This may include sending letters manually to the customers.
Process ACH maintenance to account thru PEP+ System
Process ACH stop payments through excel macros script and manual process in the PEP+ system.
Generate Electronic Suspense Accounting thru PCAS System
Generate calls to customers for reclamation clarifications.
Answer calls from branches and other departments
Will do accounting entries.
Back up during vacations of other team members, will do other tasks such as resolving ACH Customer Deceased Claims

Education

Bachelor's degree completed or equivalent combination of education and experience.

Experience

Two years’ previous retail banking or banking operations experience is preferred.

Knowledge, Skills and Abilities (KSA's)

Excellent analytical skills to identify situations, look for alternatives and make good decisions.
Must be able to work under pressure and meet deadlines.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Excellent verbal, written and presentation skills (in both English and Spanish).
High degree of commitment, and ability to adapt to new situations.
Strong quantitative research and analytical skills.
Knowledge of the following programs: Word, Excel, PowerPoint and Outlook.

Region Locations

San Juan, PR

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Part Time Bank Representative - Región Oeste (Aguadilla & Mayagüez) (Mayagüez, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

In order to be considered for this position, you must have the availability to complete a full-time training (in our training facilities in San Juan, PR) for a period of 18 business days. Trainings start on August 2025.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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Part Time Bank Representative- Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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If you are a California resident, please click here to learn more about your privacy rights.

Full Time Bank Representative - Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Positions

Full Time 30 hours

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Business Analyst (San Juan, PR)

Full Time Job Opportunity

Location

Hybrid / Santurce, PR

General Description

A Business Analyst for Our People Insights is responsible for the analysis of HR data, primarily related to employee’s learning and development within Popular. This role will support HR and senior leaders in monitoring key people metrics, while contributing to the decision-making process.

Creating and monitoring metrics, reports, data visualization, and providing meaningful insight though storytelling will help define the strategies for improving the employee experience.

Essential Duties and Responsibilities

Capture quantitative and qualitative meaningful data related to our employees’ learning and development opportunities.
Develop monthly metrics and insights on employee’s learning and development opportunities and employee satisfaction.
Convert HR data into visual stories using data visualization tools such as Excel, Power BI and Qualtrics.
Identify and implement areas of opportunity for process improvement.
Provide a backup for developing monthly metrics.
Inform to Managers in monthly updates.
Manage monthly budget process to ensure adherence with established process and provide visibility to Learning and Development Manager.
Identify over/under-budget areas of opportunity.
Manage reports and variance explanations to areas according to requests.
Perform investigations for requested invoices from the management team.
Provide training and address monthly troubleshooting issues.
Articulate findings clearly and concisely, and creating data-driven content with unique narratives to be included in infographics, presentations, and reports.
Develop reports that will be shared within and outside the HR division including the CEO and senior executives.
Work as internal advisor while collaborating with team members, colleagues from other departments and IT, enabling insight that can empower better decision-making.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor’s degree in Industrial Engineering, Statistics, Mathematics, Business Administration or related field preferred.

Experience

Two (2) years of relevant experience in functions related to business analysis, data analysis, statistical analysis, or budget management.

Experience presenting quantitative data. Experience in developing requirements and formulating metrics in data visualization tools.

Other Qualifications

Experience with database management.
Experience with developing and monitoring metrics.
Knowledge of financial concepts and budget management.
Ability to present and interact with all levels of management including executive leadership.
Ability and capacity to present complex quantitative data in a simple and intuitive format.
Ability and capacity to present findings in a clear and concise manner.
Detail-oriented, organized, exceptional critical thinking and problem-solving skills.
Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
Creative thinker and an outstanding storyteller.
Experience with Microsoft Office 365 Tools, such as Microsoft Forms and Microsoft Excel (Power Queries, Power Pivots, Pivots, formulas (x-lookup, v-lookup, if-statements, math formulas, count-a, count-if).
Excellent written and verbal communication skills in English and Spanish.

Certifications / Licenses (Nice to have)

Business Analyst Certification

PMP

Microsoft Certified Professional (MCP)

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Quantitative Analyst (San Juan, PR)

General Description

Popular is seeking a quantitative analyst who will conduct the validation for quantitative risk models and core system applications subject to Model Risk & Governance policy requirements such as credit risk, operational risk, scenario variables/macroeconomic forecasting models, Bank Secrecy Act (BSA) / Anti Money Laundering (AML) and fraud system rules, etc. which are used to assess the adequacy of risk modeling for regulatory and business requirements.

Essential Duties and Responsibilities

Validates, tests, documents, implements, and/or oversees usage of advanced quantitative/statistical and AML models. The statistical models are utilized in forecasting of the bank’s deposit, revenues, stress scenario and allowances. BSA/AML models cover Anti Money Laundering, Sanction Screening, Know Your Customer (KYC), Client Due Diligence (CDD), and other forms of financial crimes monitoring.
Perform independent challenges of machine learning models used for fraud detection and fraud risk management. Fraud models cover transaction authentication (debit cards, credit cards, ACH) and account originations (loans, credit cards and deposit accounts).
Deliverables include the creation of validation documentation such as: presentations, written reports, model or reporting code documentation, business requirements, monitoring reports and related code, and procedures.
Provide effective challenge on the conceptual and technical soundness of the models’ design, theory, and framework through various testing following guidelines based on SR 11-7.
Interact with stakeholders such as model developers, model sponsors, model users, and production, for model risk management related activities.
Perform complex mathematical analysis utilizing various statistical methods or techniques. Areas of focus are models using machine learning (Random Forest, GBT, XGBoost, Neural Networks), logistic regression and various ensemble techniques.
Working optimally as a team member with other quantitative analysts at Popular, as well with external consultants.
Evaluating model performance monitoring process, and conducting model annual reviews; ann keep up to date with regulatory and legal requirements.
Communicate clearly the results of analysis and potential outcomes of model validations to key decisions makers.

Education

Bachelor’s/Master’s Degree in Computer Science, Mathematics, Applied Statistics, Data Science Physics or in a quantitative field.

Experience

At least 2 years of experience in model implementation/validation/development, experience in machine learning is desirable. Master’s degree in the abovementioned fields is a plus.

Knowledge in BSA/AML/OFAC/Fraud systems or regulations is a plus.

Other Qualifications

• Strong statistical modeling and machine learning background based on technical training or advanced education in a quantitative field. Understanding of and experience with machine learning methods, including classification theory, tree-based modeling methods (Random Forest, GBT, XGBoost), neural networks, logistic regression, and others.
• Excellent problem solving and decision-making skills.
• Ability to work with multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to work under pressure and with minimum supervision.
• Strong interpersonal and collaboration skills.
• Negotiation skills
• Excellent written and verbal communication skills in English and Spanish.
• Computer and technological skills: Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Power BI, Word, Azure, etc.)
• Strong experience using Python, R, or other programming languages to manipulate data, visualize and draw insights from large data sets.
• Knowledge of Machine Learning/statistical frameworks, such as Jupyter, AWS, Azure ML, Knime, SAS, Strata, etc.
• Candidates are expected to have excellent scientific and technical documentation and presentation skills, assertive & influencing skills, and the skill to explain theoretical concepts to a non-expert audience in easy-to-understand language.
• Knowledge of relational databases and SQL.

Values

1. Passion for People
2. Own Every Moment
3. Succeed Together
4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Teller (Part Time) (Perth Amboy, NJ, US, 08861)

Perth Amboy NJ

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $20.00 and $22.50 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Teller (Part Time) (New York, NY, US, 10040)

Dyckman Street NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Senior Risk Analyst (San Juan, PR)

Senior Risk Analyst

Job Title: Senior Risk Analyst

Division: Enterprise Data & Analytics

Job Summary: The Senior Risk Analyst is responsible for overseeing regulatory and general controls for the Enterprise Data & Analytics (ED&A) Division, acting as the main liaison for auditors, and ensuring timely escalation and resolution of gaps. This role involves strategic thinking, problem-solving, and interaction with various divisions within the bank.

Key Responsibilities:

Oversee Regulatory IT General Controls

Discuss new gaps resulting from management self-identification, day-to-day operations, audits, and other assessments.
Establish action plans with ED&A Managers, reach agreements within teams, lead status meetings, and ensure timely escalation and resolution of gaps.
Review narratives and send issues for closure.
Maintain metrics for the division and report status to direct Manager, ED&A Division Manager, and collaborate with IT, Financial & Operational Risk Division, and Cyber.

Lead Liaison for Auditors

Act as the main liaison with external auditors for SOX/ITGC audit.
Evaluate requests for information, understand ED&A Division operations, and clarify information to auditors.
Have knowledge about overall ITGC controls, allowing understanding of end-to-end processes involving other areas of the bank and identify mitigating controls.

Required Knowledge and Skills:

Strategic thinking to evaluate the impact of topics across the ED&A Division and other divisions of the bank.
Ability to lead meetings, coordinate efforts, provide guidance, and reach agreements with parties involved.

Interactions:

Interact with all ED&A Division teams, SOX Compliance, Cyber Security Division, IT, Financial & Operational Risk Division, Cyber Risk & Assurance Team, IT Assurance, among other divisions within the bank.
Mainly interact directly with Managers I & II and Senior Managers.

Decision-Making:

Discuss new gaps and assess the impact on the team and overall division, sometimes involving other divisions of the bank.

Education Requirements

Bachelor’s degree in relevant fields such as Finance, Accounting, Business Administration, Economics, Data Analytics, or Information Systems.
A master’s degree (MBA, MS in Risk Management, or Data Analytics) could be preferred or beneficial but not necessarily required.

Experience Requirements

5+ years of experience in risk management, audit, regulatory compliance, or general IT controls within financial services or banking.
Experience working with SOX/ITGC audits, regulatory compliance frameworks, and risk assessment methodologies.
Hands-on experience with data governance, cybersecurity controls, and financial risk analytics would be valuable.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Bank Representative - Virgin Gorda (Tortola, VG)

Full Time Opportunity

Tortola Branch

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

High School Diploma

Experience

One year of experience in customer services, sales, cash handling or related experience.

Competencies

Passion for People

Own Every Moment

Succeed Together

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Senior Business Analyst / Financial Analytics & Customer Insights (San Juan, PR)

Full Time Job Opportunity

Location

Hybrid / Señorial Center Building

General Description

Provides actionable insights to business operations through data modeling and analysis to streamline decision-making, strategy creation, and tactical execution. Works directly with internal customers to understand the business environment and needs. Design, develop, and produce statistical and other analytic reports.

Essential Duties and Responsibilities

Utilize advanced data analytics techniques to analyze large volumes of data, including transactional data, demographic data, and behavioral data, to gain insight into customer behaviors and preferences.
Perform and manage all the steps required for analyses including requirements gathering, methodology development, data extraction, data processing, analysis, insight formulation and results delivery.
Develop predictive models to identify sale opportunities across customer segments and support personalization efforts.
Provide recommendations for growth, cost reduction and optimization of operational performance. Appropriately assess risk when business decisions are made.
Translate complex analysis into actionable intelligence and recommendations to Leadership team.
Support targeted business activities, including opportunities for product and process improvement with a focus on driving significant business growth.
Serve as a subject matter expert on customer insights, data analysis, and analytics, providing guidance and support to team members and stakeholders.
Collaborate with cross-functional teams to develop and present analyses, results, forecasts, and recommendations.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Industrial Engineering, Computer Science, Statistics, Economics, Business Administration, Applied Mathematics or a related field.

A Master's degree is preferred.

Experience

Three (3) years of relevant experience as a Business Analyst, Data Scientist, Data Analyst, or similar role, preferably within the banking or financial services industry.

Experience in statistical modeling and predictive analytics.

Other Qualifications

Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical stakeholders.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong business acumen and understanding of retail banking products, services, and operations.
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Passion for leveraging data and analytics to drive customer-centric strategies and enhance customer experiences.
Strong proficiency in data analysis and data manipulation using programming languages such as SAS, Python or R.
Advanced skills in data analysis tools (e.g., Excel, SQL) and experience with business intelligence and visualization tools (e.g., Tableau, Power BI).
Familiarity with data visualization tools (e.g., Tableau, Power BI) to effectively communicate insights.
Solid understanding of database systems, data warehousing, and SQL querying.
Ability to create and facilitate effective presentations in English and Spanish.
Outstanding interpersonal and communication skills (verbal / written); ability to communicate effectively with different audiences in both English and Spanish.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Senior Bank Representative (St. Thomas, VI)

Job Type

General Description

Responsible to perform a dual role in a branch as needed, part as Bank Representative and part as Bank Consultant or Bank Host.

Essential Duties and Responsibilities

Bank Representative

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Bank Consultant

Sells credit and deposits products analyzing and determining the client’s needs within the quality service established for branches.

Bank Host

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Region Locations

VI Region in our branches:

(1) FT Mylner

(1) Sugar Estate

(1) Red Hook

Work Schedule

Monday- Saturday

8:00am-5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Sales and Service Banker (Elizabeth, NJ, US, 07201)

Elizabeth NJ Mgmt

The Sales and Service Banker is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction. This role is responsible for the accurate processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied.

Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.

In this position, you will:

Sales

Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Proactively conduct sales activities to gather data and to drive business to the branch through outbound prospecting, as well as in person or phone interviews with clients and prospective clients, community involvement, etc.
Cultivate internal partnerships with Commercial and Wealth Management to promote integrated sales and service efforts across Popular. Help mentor fellow branch employees, encouraging a constant focus on providing a second to none customer experience and promoting the use of digital channels
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: Associates degree from accredited college along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $26.00 and $29.25 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Part time Bank Representative - Región Norte (Barceloneta, Bayamón & Dorado) (Bayamón, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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Sr Data Engineer (Rosemont, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

As a Senior Data Engineer, you'll hold a pivotal senior position within the Data Engineering function of Enterprise Data & Analytics division. In this critical role, you will orchestrate engineering activities across AWS, Informatica IDMC, and Snowflake platforms, ensuring robust and scalable data solutions that drive our data ecosystem forward. You'll lead a talented team of engineers and consultants, mentoring them to foster innovation and excellence while promoting best practices. Collaborating with multiple pillars across the division, you will align engineering efforts with organizational goals. This role will lay the modern foundation of the engineering unit, creating a strong data infrastructure, enabling advanced analytics and data-driven decision-making. By leveraging cloud-native technologies and data integration frameworks, you'll transform how we ingest, process, and deliver data assets across the enterprise. The ideal candidate brings deep technical knowledge alongside the leadership acumen to influence cross-functional teams and executives, positioning our data engineering capabilities as a competitive advantage in the financial services landscape. You will collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will address complicated challenges and propel advancement within the Enterprise Data & Analytics function

Essential Duties and Responsibilities

Design and implement comprehensive AWS data pipeline leveraging S3 data lake architecture, Glue ETL workflows, and serverless data processing solutions using Lambda and Step Functions for event-driven architecture.
Establish robust security, monitoring, and automation through implementation of IAM roles and policies for secure access controls, CloudWatch monitoring and alerting for pipeline health and performance metrics.
Build and optimize Snowflake data pipelines utilizing Streams and Tasks for incremental processing, Snowpipe for continuous data loading, and stored procedures for complex transformations.
Configure and maintain Snowflake security features including role-based access control, Dynamic Data Masking, Row Access Policies, query optimization to manage compute costs effectively.
Develop and maintain IDMC Cloud Data Integration mappings and workflows for complex data transformation requirements, utilizing appropriate transformation types (Router, Joiner, Aggregator, Lookup) and implementing parameterization for reusable and flexible pipeline components.
Develop automated data validation frameworks between Informatica IDMC and Snowflake to ensure data integrity
Have a solid understanding of delivery methodology (SDLC) and lead teams in the implementation of the solution according to the design/architecture.
Implement Informatica PowerCenter to Informatica IDMC migration strategies for legacy data integration workflows
Lead cross-functional engineering teams through agile methodologies, sprint planning, and delivery management
Participate as active agile team members to help drive feature refinement, user story completion, code review, etc.
Collaborate with Data governance team and Implement data governance frameworks ensuring compliance with banking regulations (GDPR, CCPA, PCI-DSS).
Establish CI/CD practices for data engineering assets using tools like GitHub Actions, Jenkins, and AWS Code Pipeline.
Optimize data platform performance through query tuning, compute resource management, and architectural enhancements.
Develop data quality monitoring solutions that provide visibility into data completeness, accuracy, and timeliness.
Create and maintain technical documentation for engineering processes, architecture decisions, and system configurations
Monitor and troubleshoot production data pipelines to ensure reliability and minimize business disruption
Establish testing practices including unit, integration, and performance testing for data engineering solutions
Evaluate emerging technologies and recommend strategic adoption to enhance data engineering capabilities
Define and track key performance metrics for data engineering operations, identifying areas for improvement
Lead knowledge transfer sessions and technical training to upskill junior engineers and consultants
Collaborate with enterprise architecture teams to align data engineering solutions with broader technology strategies
Represent the data engineering pillar in cross-divisional planning sessions and strategic initiatives, advocating for necessary resources and priorities

Education

Bachelor’s degree in computer science, Data Engineering, Statistics, or a related field.

Certifications / Licenses (Optional)

Cloud-based analytical services, showcasing extensive knowledge of cloud platforms for data analytics and machine learning

Experience

Minimum of then (10) years of experience in implementing large scale Data & Analytics platform in AWS, Azure, or Google Cloud, on-prem and Hybrid environment.
A minimum of seven (7) years of hands-on experience in Datawarehouse and Data Integration (ELT/ETL)
A minimum of five (5) years of robust experience in data engineering, data analytics, or a similar leadership role.

Other Qualifications

Demonstrated experience designing and implementing scalable data pipelines using AWS services (Glue, Lambda, Step Functions, S3, EMR)
Strong background and problem-solving skills with Enterprise Data warehouse, ETL/ELT development, Database Replication, metadata management and data quality.
Experience in delivering technical solutions in an iterative, agile environment (Scrum/Kanban)
Experience working with Data Lakes loading disparate data sources- Structured, semi-structured data (Flat files, XML, JSON, Parquet) and unstructured data.
Strong foundational leadership in Python and / or Apache Spark for processing, analyzing, and innovating in data engineering.
Demonstrated experience migrating on-premises ETL workloads to cloud-native solutions
Experience migrating traditional PowerCenter workflows to Informatica IDMC Cloud Data Integration.
Strategic leadership experience with a variety of databases, including Oracle, SQL Server, and MySQL, paired with advanced knowledge of SQL and PL/SQL for sophisticated data querying, manipulation, and database management.
Deep understanding and hands-on experience with big data platforms such as Snowflake, Redshift, Big query, Spark, or similar transformative technologies.
Strong data warehouse applications knowledge in preferably in financial/insurance domain is required.
Knowledge of real-time data integration patterns using technologies like Kafka, Kinesis, or Snowpipe
Track record of successful large-scale data migration projects from legacy systems to modern cloud platforms
Exceptional ability to interpret complex data and communicate strategic insights to both technical and non-technical stakeholders in a leadership capacity.
Exceptional critical thinking, problem-solving skills, and a strong vision for the analytics domain's future.
A strong commitment to continuous learning, development, and staying ahead of industry trends in the data analytics domain.
Stellar written and verbal communication skills coupled with a meticulous attention to detail and the ability to convey strategic visions and plans.
Demonstrated leadership abilities in a collaborative, dynamic, and fast-paced environment, managing multiple priorities with strategic acumen.
Demonstrated proficiency in agile-based development methodologies, championing methodologies like Scrum and Kanban for collaborative, innovative, and efficient data product development.
Visionary ability to manage big data, with proven hands-on leadership in managing and processing voluminous, complex datasets.
Foundational leadership in managing diverse data feeds, including batch, near real-time, and real-time, ensuring strategic, efficient data management and processing.

Region Locations

Hybrid opportunity from Rosemont, IL or San Juan, PR

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Base Salary & Benefits

Our base salary for this position located in Rosemont, IL generally ranges between $165,000 and $175,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.”

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Financial Consultant Associate (Miami, FL, US, 33166)

Popular Insurance Sales - Florida

We are currently searching for a Financial Consultant Associate with strong investment sales experience to join our dynamic Popular Investment team! This is a commission based position only.

In this position, you will:

Evaluate customers relative to financial needs, current holdings and available investment capital by listening to and uncovering their needs and educating them about the bank and investment program products and services that are most appropriate for their situation.
Help the client to identify their investment objectives.
Pro-actively seek information from prospects and clients to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
Establish and maintain thorough prospect file, review and access on a scheduled basis.
Monitor customer’s portfolio and make recommendations consistent with changes in economic and financial condition as well as the customer’s needs and objectives.

To be considered, you will need:

HS Diploma/GED and at least four years of related experience in financial services or retail organization is required; Bachelor’s degree is preferred along with relevant years of experiences.
FINRA Series 7 and FL State Life and Health Insurance licensing required. Series 66 must be obtained within 180 days of start date
Knowledge of financial products and services related to investment activities. Examples include: Securities, Annuities, Life Insurance, Funds Flow Analysis, Investment Operations, and application of rules and regulations.
Proven ability to successfully identify customer needs and recommend the most appropriate product or service based on those needs.
Excellent sales ability, presentation, marketing, and negotiation skills.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Trust Representative (San Juan, PR)

General Description

Perform administrative and technical tasks related to the reconciliations of common stock shares of Popular.

Essential Duties and Responsibilities

Manage with legal compliance the values with special encodings to proceed with distributions promptly.
Mantain an updated operational file of the certificates.
Make transfers complying with the terms established by the Regulatory Agency.
Promptly answer calls and service requests from customers.
Collaborate with the different audits to which the Division is subject to.

Education

Bachelor's Degree in Accounting or Finance

Experience

At least two years of related experience.

Knowledge, Skills and Abilities (KSA's)

High level of organization to establish priorities, work with multiple tasks simultaneously and meet deadlines.
Knowledge of federal and state laws of the Trust Services industry and / or related activities.
Excellent interpersonal skills, customer services and teamwork.
Ability to identify problems, analyze their causes, evalute options and solve them effectively.
Ability to work under pressure and a minimum of supervision. Excellent oral and written communication, both in English and Spanish. MS Office domain: Excel, Word, Power Point and Outlook.
High level of organization to establish priorities, work with multiple tasks simultaneously and meet deadlines.
Knowledge of federal and state laws of the Trust Services industry and / or related activities.
Excellent interpersonal skills, customer services and teamwork.
Ability to identify problems, analyze their causes, evalute options and solve them effectively. Ability to work under pressure and a minimum of supervision.
Excellent oral and written communication, both in English and Spanish.
MS Office domain: Excel, Word, Power Point and Outlook.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Bank Consultant 1 (San Juan) (San Juan-Río Piedras, PR)

Job Type

Full Time Non-Exempt

General Description

A Bank Consultant sells products and services such as bank accounts (checking and savings), certificates of deposits, credit cards, loans, lines of credit, PREMIA (reward program), account services, claims, ATM services, among others. This role will analyze and identify the financial needs of customers to provide them with an excellent service.

Essential Duties and Responsibilities

•   Meet the sales and services goal for the period.
•   Identify and analyze customer needs to identify what products or services we could offer/sell.
•   Know our products and services to support and assist our customers in their needs or claims.
•   Participate in campaigns and special promotional activities in branches and other locations.
•   Follow standard operating procedures and comply with quality service standards.
•   Support in other roles, as needed in the branch.
•   Complete transactions/documents according to all banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Minimum Education

60 Bachelor's degree credits approved from a University or accredited institution or equivalent combination of education and experience

Experience

At least three (3) years of sales and customer service related experience.

Other Qualifications

•   Basic written and verbal communication skills in English and advanced in Spanish.
•   Focused on achieving results through collaboration and teamwork.
•   Ability to adapt to changes.
•   Computer skills including knowledge of Windows Microsoft Office applications.
•   Identify cross-sell opportunities.
•   Ability to set priorities, simultaneously handle multiple tasks and meet established deadlines.
•   Skills to persuade and negotiate.
•   Master objection handling sales skills.

Competencies

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Teller (Full Time) (New York, NY, US, 10033)

Wash Heights NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Teller (Part Time) (Brooklyn, NY, US, 11235)

Brooklyn Sheepshead Bay NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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Senior Business Operations Officer (San Juan, PR)

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Senior Business Operations Officer
Ind. Contributor, 06

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

General Description

Plans, manages and controls the operational phase of a support or business unit. Supports management by analyzing and coordinating office services. Analyzes, develops and recommends new procedures.

Essential Duties and Responsibilities

Keep the Trust group's manuals updated.
Strengthen the monitoring of the group in aspects of the Unit's policies and procedures. This monitoring includes, but is not limited to: reviewing the population and reconciliations of external custodians, ensuring that opening documents are completed on time, ensuring that accounts are coded correctly to meet FDIC requirements, monitoring that annual administrative reviews are conducted on time, monitoring compliance with the new discretionary account management procedure, monitoring and reviewing that critical processes in the Trust Transfers and Corporate Payments area are being executed according to the applicable procedure manuals and regulations (e.g., the "lost security holders" process), filing reports, monitoring and escalating complaints received, monitoring the "unresponsive payees" process, monitoring the "transfer agent log" of routine and non-routine transactions, among others.
Provide or review information provided by the Trust group in audits, both internal and external. The Trust group receives 2 annual audits ("Transfer and Paying Agent" + internal custody controls audit) and the regular Trust audit, which can vary in frequency between every two to three years. Additionally, assist in the audit of Investors (GNMA, FNMA, FHLB) directly managed by the Trust Vault area. For these audits, ensure that information is delivered on time and actively participate in meetings to discuss recommendations or findings.
Assist the Trust Manager in various aspects of group management, such as resource allocation, projects, customer service, among others.
Support supervisors and/or employees with various operational situations they face in their daily tasks.
Identify and coordinate operational efficiency projects.
Support and coordinate various special projects.
Participate in training or courses aimed at changes in the different technological platforms used in the group. Coordinate, together with supervisors, operational training programs. Support the account opening process, especially regarding BSA/AML policies.
Assist the manager in preparing statistical and financial reports.
Monitor billing, collection, and documentation controls for fees and expenses of our services.
Identify and recommend to the supervisor and area manager those accounts receivable that should be written off.

Education

Bachelor's Degree in Business Administration

Experience

Two to three years related experience.

Knowledge, Skills and Abilities (KSA's)

Knowledge dealing with mortgage documents like Note, Deed or Security Instrument, Title policy, Investor Guaranty and presentation Slip.
Proficiency on excel and access

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Business Systems Analyst (San Juan, PR)

Job Type

Full Time

General Description

Support our journey to rethink every element of our Digital Banking experience playing a key role in our transformation strategy through revenue growth and capability expansion, having the opportunity to work with cross-functional teams across Sales, Service, Operations and Marketing departments.

Essential Duties and Responsibilities

Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products.
Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
Assist in evaluating, analyzing, and planning new product offerings and identifying cross-selling opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
Provide analytical support including analyzing sales, revenue, pricing, as well as conducting competitive analysis to support sustainable profitable growth for Popular.
Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
Manage all the application attestations & certification processes governed by Popular’s information security and technology standards.
Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define using case / test plan / test scripts, execute the tests and track issues through remediation.
Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinating training.
Leverage internal data, client feedback and market insights, as well as his/her own experience to proactively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
Actively participate in other initiatives to achieve business goals as needed.

Education

Bachelor's Degree in Business Administration, Computer Engineering, Computer Science or related fields.

Experience

At least three (3) years of experience in either Cash Management, Data/Analytics, Product Management or Operations at a Financial Institution.

Certifications / Licenses

Certifications are not required but, highly desirable.

Business Analyst Certification

Knowledge, Skills and Abilities

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business's management.
Strong technical acumen: knowledge of Project Coordination, Digital Banking, and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as Power Pivot and Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Commercial Banking Portfolio Officer - Healthcare (New York, NY, US, 10004)

Commercial Healthcare Portfolio & Ops

This position is responsible for the effective service of the Healthcare commercial portfolio.

The Commercial Banking Portfolio Officer provides day to day support to the Commercial Relationship Officers and Team Leaders in ensuring that customers are effectively serviced, loan closings are efficiently managed and operational situations are resolved promptly. Furthermore, the Commercial Banking Portfolio Officer manages a portfolio of Healthcare relationships to ensure maturities are booked timely.

Given the amount of time the lending team is in the field, this individual is critical to providing consistent quality service in accordance with bank goals to attain growth, reduce losses and increase profitability and customer satisfaction.

In this position, you will:

Interact with Credit/Risk departments and ensure process and products are in accordance to procedures and policies.
Prepare, organize, write credit memos inclusive of Annual Reviews, Renewals, Extensions, Modifications, Waivers and Consents.
Review Loan Agreements in accordance with Loan Approvals.
Manage monthly maturity reports.
Request, receive and review customer's compliance with financial reporting and covenant requirements.
Manage the loan portfolio for renewals, extensions and modifications.
Responsible for Financial and Borrowing Bases Analysis for respective portfolio.
Point of contact for Healthcare Team’s Syndicated/Participant Loans.
Analyze data, generate management reports and present as needed
Responsible for loan portfolio closings; coordinate with Commercial Loan Documentation and Operations to effectuate closings.
Interact with external Legal counsel for loan agreement preparation.
Interact act with Commercial Servicing, Cash Management and Operations departments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Responsible for monthly report presentations.
Responsible for client template presentations (financial, covenant and borrowing base templates).
Support in internal and external audits.
Research, investigate, and resolve customer discrepancies, complaints, and payments.
Work with Commercial Loan Specialists in mentoring, career growth and providing guidance.
Support Portfolio Supervisor in managing portfolio and workflow.

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 5 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility
Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc)
Familiarity with appraisals, environmental, site inspections, plan and cost review reports, global cash flow, and stress testing
Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame
Important Skills: Time Management, Organization, Excel and Word, Proficient phone, email, math and writing skills. Commercial Credit Experience/Education preferred. Commercial Healthcare Experience/knowledge desired. Strong awareness of Compliance and Risk policies. Strong Communication and Presentation skills.
Systems Skills: FIS, Commercial Loan Pipeline, Commercial Loan Information System, Onbase, DCI, JIRA, Salesforce, Service Request Portal, Collateral 360

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $95,000.00 and $105,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Financial Analyst (San Juan, PR)

General Description

Obtain and analyze financial data. Prepare projections and financial models. Summarize and report findings. Execute administrative tasks related to a credit portfolio. Assist in the preparation of credit approval memos.

Essential Duties and Responsibilities

• Develop integrated financial statement analyses using our spreading system. Responsible to obtain, enter, review and analyze data to be used in our underwriting process. Effective identifying, understanding and explaining relevant fluctuations and trends.
• Effective preparing projections and forecasts. Agile modeling financial scenarios (base case/ stressed case). Articulated and efficient preparing reports, and presentations related to financial and/or industry matters.
• Analyze periodically client’s financial info and monitor compliance with loan covenants.
• Research and summarize macroeconomic and industry information and trends. Identify key data to be used in underwritings and industry analyses. Assess possible impact of this information in clients.
• Maintain updated databases in a reliable and efficient fashion.
• Maintain credits file complete and in compliance.
• Efficient and reliable coordinating and monitoring with Commercial Credit Operational Support Unit. Assist in all administrative and regulatory aspects of the credit portfolio.
• Expected to bring suggestions that can improve our structuring alternatives to new credits and provide insightful inputs to possible structures.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Education

Bachelor's Degree in Accounting or Finance

Experience

At least two years of experience in credit and financial analytics.

Knowledge, Skills and Abilities (KSA's)

• Excellent analytical skills. Effective identifying fluctuations and situations. Deep knowledge of financial analysis tools (excel, etc.), and analytical approaches (horizontal analysis, ratio analysis, etc.).
• Excellent research and reporting skills.
• Excellent oral and written communication skills, both in English and Spanish.
• Excellent interpersonal skills and strong teamwork spirit.
• Ability to work under pressure and meet deadlines.
• Excellent organizational skills to handle multiple tasks simultaneously.
• MS Office domain: Excel, Word, PowerPoint and Outlook.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Assistant Branch Manager VI (Virgin Gorda, VG)

Job Type

General Description

Assists Branch Manager on the day-to-day administrative, operations and sales functions on a retail branch.

Essential Duties and Responsibilities

Promote sales and operations units integration. Assure strategies implementation and Bank Consultant productivity to achieve branch sales. Monthly review of sales, service and productivity levels reports to monitor results, analyze trends, deviations from goals established and provide appropriate coaching if necessary. Review daily commercial overdraft. Assure adherence to customer service standards for groups under supervision. Assure proper maintenance of facilities and equipment and refer any problem or request to the corresponding unit. Monitor reports to detect high risk accounts and irregularities. Collaborate with inside auditors on compliance auditing. Assure completion of documents according to all banking regulations and Corporation policies. Complete and discuss the Bank Consultant Dashboard with the employee. Oversee controllable expense accounts. May intervene on complex customers’ banking problems, when necessary.

Supervisory Responsibilities:

Directly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork allows for disagreement over ideas as well as diversity.

Education

Bachelor's Degree in Accounting or Finance

Experience

At least two years of related experience.

Region Locations

Virgin Gorda Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Sr Tax Analyst (San Juan, PR)

Job Type

Full Time Opportunity

General Description

Responsible for providing comprehensive and complex analytical support to the Tax Manager specializing in tax accounting analysis and reporting for both PR and PB by ensuring compliance with federal, state and local tax laws.

Essential Duties and Responsibilities

Assist in the preparation of Puerto Rico, U.S. (federal and state), and other jurisdictions' income tax provisions, ensuring compliance with ASC 740, and in compliance with applicable tax laws and regulations.
US GAAP Tax Accounting- Support the Tax Manager in tax accounting under US GAAP, including the preparation of financial disclosures related to income taxes, ensuring Preparation/consolidation of tax related information for all Popular entities, in order accuracy and in compliance with related regulatory and accounting requirements.
Assist in the creation and management of the tax budget, providing detailed analysis and forecasts.
Tax Accounting Research and Compliance: US GAAP- Conduct tax research, stay updated with the latest tax laws/ regulations and tax accounting standards, ensuring compliance with all tax accounting related matters.
Assist with income tax audits and other tax filings, as required.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Education

Educational Background: Bachelor’s degree in accounting, Finance, or a related field. A master’s degree in taxation or a related field is preferred.

Experience

Minimum of 5 years of experience in tax accounting and compliance, preferably in a public accounting firm or a corporate environment. Strong knowledge of tax laws and regulations. Ability to analyze and interpret tax data.

CPA, ESQ or MBA preferred but not required,

Other Qualifications

KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:
Knowledge of one or more of the following software’s: Word Processing, Presentations, Spreadsheet, Internet, Internal Business software’s, other related software.

Office Administration:
Knowledge of administrative/ office procedures and systems such as word processing, file and record management, transcription, form design, and other office procedures. Also have knowledge of principles and processes for providing customer and personnel services.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Stress levels may increase due to seasonality.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear.

BUSINESS CORE COMPETENCIES:
Business competencies look at specific behaviors expected from all employees throughout Popular. For more information, please access these competencies by clicking Business Core Competencies

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Manager I (San Juan-Cupey, PR)

Full Time Job Opportunity

General Description

The Administration Manager for the Individual Lending Services Division (ILSD) is responsible for driving operational efficiency and ensuring compliance with applicable regulations and internal policies. This role involves leading key teams, implementing effective processes, and providing cross-functional support to business units. Key responsibilities include oversight of strategic projects, talent management, promotion of organizational culture, and financial planning.

Essential Duties and Responsibilities

Operational and Strategic Leadership:

Support the execution of strategic initiatives, such as the implementation of CACS X. Oversee real estate-related projects and employee engagement programs, managing the relationship with the Real Estate team to ensure effective facility operations and maintenance. Ensure all initiatives are executed in alignment with applicable regulatory and operational requirements for compliance and organizational effectiveness.

Talent Management and Development:

Lead recruitment efforts for the Division, conduct capacity and compensation analysis, monitor performance metrics, manage incentive programs, and develop employee growth plans.

Organizational Culture and Recognition:

Design and implement employee recognition and wellness programs. Promote community impact initiatives and foster employee engagement and loyalty.

Business Continuity and Contingency Planning:

Develop, maintain, and test business continuity and contingency plans to ensure operational resilience. Collaborate with key stakeholders to identify critical processes, assess risks, and implement mitigation strategies to minimize disruption during emergencies or unexpected events.

Financial Planning:

Coordinate budgeting, billing, cost allocations, and financial reporting. Participate in initiatives such as Finance Transformation (SAP-S4H) and manage SOX and RCSA certifications.

Cross-Departmental Collaboration:

Work closely with departments such as Compliance, Legal, Audit, Human Resources, Auto, Cards, and Loans. Represent the Division in interdepartmental forums to ensure strategic alignment.

Performance & Process Analytics:

Lead operational analysis using data from accounting and operational systems, designing, preparing, and delivering monthly scorecards and incentive reports. Manage the execution of capacity plans and process improvement initiatives, automate manual processes, and enhance performance visibility.

Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork allows for disagreement over ideas as well as diversity.

Education

Master's Degree in Business Administration or related fields

Experience

Minimum of 7–10 years of leadership experience in the banking industry, with a focus on administration, human resources, and operations.

Other Qualifications

Leadership and Team Management: Ability to motivate and develop talent, promote high performance, and foster a positive organizational culture.
Strategic and Analytical Thinking: Strong ability to develop operational and financial strategies aligned with organizational goals.
Project Management: Proven experience in planning, executing, and overseeing complex projects.
Technical Knowledge: Familiarity with platforms and tools relevant to operational management and data analysis.
Effective Communication: Strong verbal and written communication skills, with the ability to interact across all levels of the organization in Spanish and English.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Mortgage Consultant (St. Thomas, VI)

Job Type

General Description

Sell mortgage products to potential clients contacted through different internal channels, such as: Telemarketing, Internet, referrals and walk-in clients on premises units.

Essential Duties and Responsibilities

Interview and provide orientation to clients to offer best available mortgage product. Makes outbound calls, and personal lead follow-up calls or emails to potential customers to offer mortgage products. Handles inbound sales lead calls, emails and referrals. Assist potential walk-in customers on company premises to convert into sales. Pre-qualify potential clients according to customers' financial capabilities. Prepare good faith estimate. Evaluates costs and revenue of agreements to determine if they are profitable to continue. Originate mortgage loan applications. Reviews business trends and advises customers regarding expected fluctuations. Promotes cross-selling of other financial services offer by the corporation. Builds and maintains relationships with customers. Prepares reports of business transactions, forms and agreements to complete sales. Follow standard operating procedures and Quality Service Standards. Assure compliance with all applicable regulations on a timely basis. Attain annual and monthly sales goals.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Experience

At least two year of related experience.

Region Locations

St Thomas, Main Building

Work Schedule

Monday- Friday

8am-5pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Senior Manager | PMO | Data & Analytics (San Juan, PR)

Hybrid from San Juan, Puerto Rico

Position Summary:

The Senior Program Manager, PMO – Data & Analytics leads the execution and delivery oversight of enterprise data and AI programs—spanning cloud platform builds, data governance, advanced analytics, and AI/ML initiatives. This role integrates Agile delivery leadership with robust program governance, financial and vendor oversight, and risk management. A key aspect of this role is engaging executive sponsors and steering committees to ensure strategic alignment, executive buy-in, and sustained momentum across the data and analytics portfolio.

The ideal candidate is a seasoned delivery leader with deep program management expertise, a strong executive presence, and a track record of enabling business transformation through data.

Key Responsibilities:

Strategic Program & Portfolio Leadership

Lead a portfolio of enterprise-wide programs supporting data modernization, analytics enablement, AI use cases, and governance uplift.
Translate strategic initiatives into program roadmaps with clear objectives, milestones, and measurable KPIs.
Drive alignment between technical teams, data leaders, business sponsors, and transformation offices.

Executive & Governance Engagement

Build trusted relationships with executive sponsors, ensuring visibility into program goals, progress, risks, and business impact.
Facilitate and lead executive steering committees and governance forums; prepare program dashboards, escalate issues, and secure decisions.
Ensure alignment between delivery outcomes and strategic business objectives through ongoing executive engagement.

Agile & Hybrid Delivery Oversight

Oversee delivery teams across Agile and hybrid methodologies; manage Scrum Masters, Project Managers, and Agile Coaches.
Facilitate PI Planning, Agile Release Train coordination, and cadence-based execution using frameworks such as SAFe.
Foster delivery culture focuses on iteration, transparency, and continuous value delivery.

Financial Management

Own and manage the full financial lifecycle of the D&A portfolio—including budget planning, CapEx/OpEx tracking, variance analysis, and benefit realization.
Maintain alignment with enterprise investment governance and finance teams to ensure fiscal accountability.

Vendor & Partner Management

Manage external vendors and system integrators supporting data platforms, cloud migrations, and consulting services.
Lead contract negotiations, performance reviews, deliverables tracking, and alignment to internal delivery models.

Risk & Compliance Management

Proactively identify and manage risks across delivery, technology, data privacy, security, and regulatory dimensions.
Partner with enterprise risk and compliance teams to ensure data initiatives meet internal policies and external regulatory obligations.

Governance, Controls & Reporting

Implement enterprise-aligned PMO governance tailored for data and analytics delivery.
Deliver reporting and scorecards for executive audiences, covering scope, schedule, cost, value, risks, and decisions required.
Integrate metrics into platforms like Smartsheet, Jira, Clarity, or Power BI for real-time visibility.

Team Leadership & Capability Building

Lead a high-performing team of program leaders and Agile practitioners; coach and develop talent across delivery and stakeholder engagement.
Promote a learning culture that fosters delivery discipline, agility, accountability, and innovation.

Required Qualifications:

Bachelor’s degree in information systems, Business, or related field (Master’s or MBA preferred)
10–15 years of experience in program and portfolio management, with at least 5 years in a leadership role focused on data or digital transformation
Demonstrated ability to engage and influence executive sponsors, lead steering committees, and present to senior leadership
Strong command of Agile frameworks (e.g., SAFe, Scrum), Lean delivery, and hybrid delivery methodologies
Experience managing enterprise-level budgets and external vendor relationships
PMP, SAFe Agilist, or Agile delivery certification required

Preferred Qualifications:

Experience building or scaling a PMO or delivery office
Familiarity with cloud data ecosystems (Snowflake, Azure, Databricks), governance tools (Collibra, Informatica), and visualization (Power BI, Tableau)
Exposure to regulated environments (e.g., financial services, insurance) and compliance frameworks (e.g., GDPR, CCPA, SOX)

Core Competencies:

Executive Presence: Influences senior leaders with confidence, clarity, and credibility
Program Execution: Delivers complex programs from strategy to value realization
Agile Leadership: Coaches team and drives Agile maturity across delivery streams
Financial Stewardship: Manages large, complex budgets and benefits tracking
Vendor Oversight: Aligns partner performance to delivery and business outcomes
Risk & Change Management: Proactively mitigates delivery and organizational risk
Team Empowerment: Builds, mentors, and energizes high-performing delivery teams

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sales and Service Associate (Hialeah, FL, US, 33012)

Hialeah FL

The Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction.

The Sales and Service Associate is responsible for the accurate processing of customer transactions while providing courteous, timely, and informative service with which the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.

In this position, you will:

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition, and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements
Assist in the processing of night depository bags and currency, and ATM settlements as required

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Branch Supervisor (Miami, FL, US, 33131)

Brickell Ave FL

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

In this position, you will:

Operations
Responsible for overseeing and coordinating all operations of a branch, including:

Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
Monitor controllable expense accounts (e.g., overtime)
Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment

Sales Management

Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets

Best in Class Customer Experience

Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly

Risk Management

Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Projects Coordinator | Talent Acquisition (San Juan, PR)

Location: San Juan, PR

Workplace Type: Hybrid

Job Type: Full Time Regular

General Description

We are seeking a dynamic and detail-oriented Talent Acquisition Projects Coordinator to lead and support the administration of recruitment technologies, project management, process optimization, and strategic initiatives within the Talent Acquisition (TA) function. This role will be instrumental in enhancing the candidate, hiring manager, and recruiter experience through technology, process excellence, and data-driven insights.

Essential Duties and Responsibilities

Recruitment Technology & System Administration (SuccessFactors) –

Administer and maintain the SuccessFactors (SSFF) recruitment module.
Evaluate proposed system enhancements and integrations, identifying risks and value-added opportunities.
Develop and execute project plans including technical requirements, budgets, and resource allocation.
Manage system incidents by conducting root cause analysis and escalating to IT when necessary.
Maintain documentation and communication for all system-related projects and updates.

Project Management & Strategic Initiatives

Lead special projects to improve TA processes and user experience.
Oversee full project lifecycle from initiation to completion, ensuring alignment with scope, time, and budget.
Coordinate training and communication strategies for project rollouts.
Monitor project progress and provide regular updates to stakeholders.

Policy, Compliance & Process Documentation

Develop and maintain TA policies, procedures, and manuals to ensure compliance with legal and regulatory standards.
Manage internal audits and quality monitoring programs.
Generate and analyze reports to identify and prevent operational errors.
Maintain inventory of all communications and procedural updates.

Cross-Functional Collaboration & Stakeholder Engagement

Partner with HR Centers of Excellence (COEs) and other business units to identify and implement process improvements.
Manage and update Total Rewards documentation in collaboration with relevant stakeholders.
Communicate policy changes and ensure alignment across teams.

Survey & Experience Analytics

Administer candidate and hiring manager experience surveys.
Analyze and present survey results in visual formats for leadership review.
Ensure survey processes are compliant and equitable.

Talent Attraction & Social Media Strategy

Coordinate annual events and manage budget for talent attraction initiatives.
Collaborate with vendors (e.g., Contactica) to support high-volume hiring campaigns.
Analyze social media metrics and publish internal communications via Viva Engage.
Design and promote internal job advertisements and TA team initiatives.

Diversity, Equity & Inclusion (DEI)

Support DEI programs to increase awareness and representation of protected groups.
Assist recruiters in implementing inclusive hiring strategies and outreach efforts.

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field.
3+ years of experience in Talent Acquisition, HR Operations, or HR Technology.
Experience with SAP SuccessFactors or similar ATS platforms preferred.
Project management certification is a plus.

Skills & Competencies

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Proficiency in Microsoft Power BI and other data visualization tools.
Ability to manage multiple priorities in a fast-paced environment.
Passion for continuous improvement and innovation in HR practices.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Service Consultant (Tortola) 1 (Tortola, VG)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Register customers on branch’s computer system. Follow-up Bank Consultants to assure clients are served within established quality service standards. Perform simple transactions, such as: account balance verification, validation and emission of ATM card, check reorders, address change, stop payments. Support platform and operations on activities and sales initiatives. Assure that all branch areas are organized and clean. Follow standard operating procedures and comply with Quality Service Standards. Complete transactions/documents according to all banking regulations, including BSA/AML, and other Corporate guidelines or procedures.

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

Tortola Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Service Consultant (St. Thomas, VI)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

VI Region

Sugar Estate Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Part Time Bank Representative - Región Sur (Guayama, Patillas o Arroyo) (Salinas, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Sr. Commercial Banking Portfolio Officer (New York, NY, US, 10004)

Middle Market - NY

This position is responsible for effective portfolio management, underwriting support and customer service. The Commercial Banking Portfolio Officer monitors covenant compliance, ensures reporting requirements are met timely, provides underwriting support for existing (new credit exposures and annual reviews of existing loans) and prospective customers and provides day to day support to the Commercial Relationship Officers and Team Leaders in insuring that customers are effectively serviced, their inquiries responded to, and operational situations resolved promptly and efficiently.

In this position, you will:

Collaborate and consult with Commercial Banking Relationship Managers, Commercial Loan Servicing Specialists, the Director and Senior Leaders to resolve issues and achieve goals.
Manage the credit needs of the portfolio and assisting the Relationship Managers with underwriting new loans by analyzing financial statements, projections, and appraisals. Analyzing current and prospective clients’ cash flows, leverage, ability to pay and identifying key risks.
Prepare, review and edit credit memos.
Monitor assigned portfolio of credit commitment to ensure on-going compliance with loan agreements, covenants and payoff requirements. Raise issues early and make recommendations to resolve problem accounts in partnership with deal teams.
Ensure compliance with all policy and regulatory requirements.
Research, investigate, and resolve customer discrepancies, complaints, and payment issues.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Assist the relationship officers with Client management, which includes doing spreads, managing the loan pipeline from approval to close, as well as managing the loan portfolio with renewals, maturity, annual, quarterly, and semi-annual financial reviews
Compile and analyze data and generate management reports with recommendations as needed
Responsible for managing the relationship with third party servicers
Arrange closings of renewals and restructures and book same on loan system
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 3 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis. Completion for formal bank credit training program desired.
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $151,000.00 and $165,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Business Systems Analyst (San Juan, PR)

Job Type

Full Time

General Description

Support our journey to rethink every element of our Digital Banking experience plays a key role in our transformation strategy through revenue growth and expansion, having the opportunity to work with cross-functional teams across Sales, Service, Operations and Marketing departments.

Essential Duties and Responsibilities

Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products.
Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
Assist in evaluating, analyzing, and planning new product offerings and identifying cross-selling opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
Provide analytical support including analyzing sales, revenue, pricing, as well as conducting competitive analysis to support sustainable profitable growth for Popular.
Assist with maintaining pricing and support re-pricing efforts for Cash Management products.

Essential Duties and Responsibilities (cont.)

Manage all the application attestations & certification processes governed by Popular’s information security and technology standards.
Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define using case / test plan / test scripts, execute the tests and track issues through remediation.
Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinating training.
Leverage internal data, client feedback and market insights, as well as his/her own experience to proactively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
Actively participate in other initiatives to achieve business goals as needed.

Education

Bachelor's Degree in Business Administration or Computer Engineering

Bachelor's Degree from an accredited University/College in Computer Science or related fields

Experience

At least three (3) years of experience in either Cash Management, Data/Analytics, Product Management or Operations at a Financial Institution.

Certifications / Licenses

Certifications are not required but, highly desirable.

Business Analyst Certification

Knowledge, Skills and Abilities

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business's management.
Strong technical acumen: knowledge of Project Coordination, Digital Banking, and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as Power Pivot and Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Lead UX Researcher (Miami Lakes, FL, US, 90001)

Job Type

Full Time

General Description

As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights.

Essential Duties and Responsibilities

Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting.
Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking.
Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes.
Communicate, defend, and build consensus around your findings to inform decisions.
Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses.
Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support.
Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams.
Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team’s capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team’s deliverables.
Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

Bachelor’s degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field.

Experience

A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.
Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.

Knowledge, Skills and Abilities (cont.)

Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Language: Fully Bilingual Spanish/English
Computer and Technological Skills: Proficient in MS O365. Experience with software platforms, and programming languages tools such as: JavaScript, HTML, CSS, Git, among others is desired. Understanding and proficiency of key design and front-end principles. Excellent well-structured coding skills and be able to translate design specifications into code. Strong software development skills, including experience with object- oriented programming and software design patterns.

Region Locations

Puerto Rico, Florida, Illinois, or North Carolina.

Work Schedule

Hybrid/Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Supervisor | Facilities Maintenance (San Juan, PR)

General Description:

Supervise, coordinate, and ensure the efficient, safe, and continuous operation of the company's physical facilities, including preventive and corrective maintenance, regulatory compliance, coordination with suppliers, and supervision of technical staff.

Key Responsibilities:

Supervise and coordinate general maintenance activities for buildings, equipment, and infrastructure.
Develop and implement preventive and corrective maintenance plans.
Conduct periodic inspections of facilities to identify repair or improvement needs.
Coordinate and oversee work performed by external contractors and suppliers.
Manage inventory of materials, tools, and necessary equipment.
Ensure compliance with health, occupational safety, and environmental regulations.
Control the budget allocated to the area and report expenses.

Address and follow up on incident reports related to facilities.
Document work orders, completed maintenance, and activities performed.
Support the planning of improvement or remodeling projects for physical spaces.

Minimum Requirements:

Associate degree in Maintenance Technology or licensed Refrigeration Technician.
Minimum of 3 years of experience in maintenance supervision or facility management.
Knowledge of commercial HVAC systems, plumbing, electricity, and contractor management.
Ability to lead teams and coordinate multiple tasks simultaneously.
Experience managing budgets and maintenance programs.
Excellent communication and organizational skills.
Basic knowledge of Microsoft Office.
Valid driver's license.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Teller (Part Time) (Brooklyn, NY, US, 11235)

Brooklyn Sheepshead Bay NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Cloud Security Architect (San Juan, PR)

Job Type

Full-time

General Description

Designs cloud security architecture for public clouds and define architecture principles and patterns for cloud service models, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). The Cloud Security Architecture (Mid-level) role is responsible for the security architecture and solution designs across multiple cloud service providers.

Essential Duties and Responsibilities

Responsible for securing the organization's assets in the cloud IAW governance laws, regulatory compliance, and Popular's standards.
Designs and develops the cloud security infrastructure and cloud services.
Responsible for development and validation of cloud security policies, standards, and best practices
Responsible for development of the cloud architecture strategy, establishing governance, facilitating adoption and execution.
Research emerging cloud security solutions assess the relevance and potential value to the organization and presents information to senior management and peers.
Responsible for the development of the cloud security roadmap
Embeds cloud security capabilities into organizational-level business requirements and initiatives.
Cross-pollinate and works closely with all domain architects to ensure cloud security requirements are adopted to all cloud solutions and proposals.
Design security principle to Application Programming Interface (API) and perform API security reviews.
Participates in the Center of Excellence Council and ensures cloud security requirements are implemented to all cloud solutions and initiatives.

Education

Bachelor's Degree in Computer Science or related fields

Experience

6 (six) years of experience working within Information Technology areas.
2 (two) years of experience working with public cloud platforms.
4 (four) years of experience working in Cybersecurity Architecture in a complex technology environment.

Certifications and Licenses

Certifications are highly desirable but not required.

CompTIA Cloud+
AWS Certified Solutions Architect – Associates, or Professional
Microsoft AZ 303, or 304
Certified Cloud Security Professional (CCSP)

Knowledge, Skills and Abilities (KSA's)

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results and recommends changes to improve the effectiveness of the business's management.
Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MS Office 365. Experience with data management tools such as Power Pivot, Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Colombia & Puerto Rico

Work Schedule

Remote or Hybrid

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Relationship Officer (New York, NY, US, 10004)

Popular Assoc Multi-state

Responsible for developing and growing a commercial client portfolio, focused on the small and medium enterprise client segment. Serves as a "trusted advisor", developing relationships with clients based on the clients' business objectives and lifecycle. Originates both credit and non-credit opportunities and expands existing relationships to drive profitable revenue growth and quality credit.

In this position, you will:

Engage in community relationships and activities for business development
Identify, develop, and build profitable relationships with prospects and clients consistent with the objectives of the Bank
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial priorities and provide the products/services that are most appropriate for their situation
Cultivate internal partnerships with Treasury Management, Private Banking, Wealth Management, and Branch teams to provide comprehensive financial solutions to clients and expand client relationships and cross-selling
Proactively monitor portfolio for ongoing credit quality credit renewal, and adherence to policy. Ensure accurate and timely risk identification
Work with credit to negotiate, structure, and underwrite credit transactions that meet clients’ needs and are consistent with the credit quality standards and operational compliance requirements of the Bank. Monitor the loan documentation process and close the loan

To be considered, you will need:

Bachelor's degree from accredited college or university and/or seven years or more of experience in commercial credit with an established portfolio of Commercial customers or equivalent related experience and training
Ability to positively interact with customers in difficult and demanding situations and use various interpersonal styles and communication methods depending on customer and situation, to gain acceptance of a product or service
Highly capable of effectively defining problems, searching for root causes and recommending actionable solutions
Excellent analytical, communication, and report preparation skills
Knowledge of the following: Commercial and consumer credit regulations, policies, and procedures; Loan analysis, restructuring, and documentation; Collection Techniques and Structure financing analysis
High degree of computer literacy
Ability to establish and maintain effective work relationships both internally and externally

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $140,000.00 and $155,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sr. Organizational Development Consultant (Miami Lakes, FL, US, 33016)

We are seeking a dynamic and experienced Sr. Organizational Development Consultant with a proven track record in leading organizational change strategies and across a portfolio of change projects. The ideal candidate will have experience in leading organizational change and organizational development initiatives, managing multiple projects simultaneously, and in using the ADKAR model consistently (Prosci). They will collaborate with peer OD/change practitioners to ensure the successful execution of change initiatives across the organization.

Key Responsibilities:

• Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.

• Design and facilitate OD interventions for leaders and leadership teams for assigned client groups. Must have experience and confidence leading and facilitating executive-level stakeholders.

• Apply established change mgmt. framework, tools, and systems across projects. These include risk management plan, stakeholder impact analysis, communication plan, measurement, and resistance management, and aligning with COEs in HR (e.g., Learning & Development for learning/training plan).

• Proactively diagnose and assess organizational development needs, and work with internal partners to design solutions to address gaps and opportunities.

• In collaboration with peer OD/change practitioners, analyze and provide visibility about change initiatives, including collisions, potential change fatigue and compounding stakeholder impacts surfacing from overlapping changes.

• Work closely with cross-functional teams (within and outside of HR) to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.

• Measure and evaluate change strategies to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.

• Provide expertise, best practices, and coaching project teams and organizational stakeholders throughout the change management process, fostering a culture of openness, collaboration, and continuous improvement.

• Design and facilitate leadership and team building workshops, exercises, or programs to enhance the cohesiveness of teams.

• Create and deliver impactful presentations and communications (Spanish and English) for executive audiences; present OD/change management strategies and progress updates to senior stakeholders, providing insights and recommendations for driving successful outcomes.

• Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed to ensure successful outcomes.

Qualifications:

• Proven experience in leading and executing change management for complex organizational changes.

• Strong understanding of change management principles, methodologies, and tools, with a focus on the ADKAR framework.

• Excellent project management skills, with the ability to manage multiple priorities and deliverables simultaneously.

• Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders.

• Change management certification (e.g., Prosci, ACMP) preferred.

Minimum Education

• Master's Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree)

Experience

A minimum of 8-10 years of related experience.

Preferred Certifications / Licenses

• Prosci - Change Management certification

• Organizational Development

• Coaching

• Strong written and spoken Spanish and English abilities

• Strong PowerPoint and presentation skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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