Jobs at Popular

Bank Representative (St Thomas) 1 (St. Thomas, VI)

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Region Locations

Currently recruiting for St. Thomas

Essential Duties and Responsibilities

Provides exceptional customer service by assisting clients with their bank transaction such as: receiving checks and cash for deposit, verifies amount, and examines checks for endorsements, place holds on accounts for uncollected funds. Explains, promotes, sells products or services such as traveler’s checks, money orders, and cashier's checks. Promotes cross selling of our products and services. Accepts utility bills and loan payments. Completes all transactions according to banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Education

High School or equivalent combination of education and experience

Competencies

Build the Future

Own Every Moment

Passion for People

Succeed Together

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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If you are a California resident, please click here to learn more about your privacy rights.

Loan Documentation Specialist (Edina, MN, US, 55436)

PEF Documentation

We are currently seeking a self-motived, highly driven Loan Documentation Specialist with strong administrative and interpersonal skills. This customer-focused professional must function well individually and collectively with various departments.

This is an exciting and challenging opportunity to work directly with our internal partners (Sales, Accounting & Compliance), as well as customers and vendors to provide superior customer service. In this position, the incumbent will help serve as a dependable financial service provider to a variety of industries across the Unites States.

The ability to multi-task successfully, work under pressure, and prioritize numerous tasks are essential.

In this position, you will:

Coordinate with Sales and other internal departments in the lease preparation process.
Be responsible for the accurate, timely and complete preparation of lease documents, which are generated using Drawloop within our SalesForce CRM.
Maintain transaction information and enter it into the lease management system (SalesForce).
Manage daily customer and vendor requests and transaction maintenance. This includes following up on open vendor invoices, missing documentation, requesting proof of insurance, filing UCCs, and processing payments to vendors.
Maintain specialized knowledge of the Loan Documentation department’s function, terminology, policies and procedures, and related laws and regulations at the local, state and federal levels.

To be considered, you will need:

Proficiency in the Microsoft Office Suite, with a strong emphasis in Word and Excel. Must be familiar with the use of web-based browsers. SalesForce experience is preferred, but not required.
An Associates Degree (preferred) with a minimum of 3 years experience in the leasing industry.
The Ability to take initiative, think outside-the-box, and effectively manage priorities.
To be detail-oriented with the ability to thrive in a fast -pace, ever-changing , highly collaborative environment.
Advanced organizational, verbal, and written communication skills.
Excellent customer service skills.
Strong time-management skills.

Base Salary & Benefits

Our base salary for this position located in [[state]] generally ranges between $24.04 and $28.85 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Branch Trainee | Branch Trainee Program (San Juan, PR)

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Opportunity

About Our Branch Trainee Program

Popular has established the Branch Associate Trainee Program for candidates who aspire to build a retail branch management career in our branches. Through this program, Branch Trainees will have the opportunity to receive training and complete different job rotations through a 12-month period, where they will gain the knowledge and experience required to perform the roles of, Operations Assistant Manager, Sales Assistant Manager, Assistant Branch Manager, and Small Business Specialist with the goal of becoming a Branch Manager.

Essential Duties and Responsibilities

•   Receives training related to the functions of branches supervisory roles and the Small Business Specialist role.
•   Performs the duties of these roles in branches and several departments during different job rotations. Learns staff functions, operations, management viewpoints, and company policies and practices that affect retail and commercial businesses.
•   Participates in an assigned project identified by the Bank’s Retail Banking Group.
•   Observes experienced employees to acquire knowledge of methods, procedures, and standards required for performance of branch duties.
•   Attends company-sponsored training classes and trainings to promote their professional development. Trainee performance progress will be monitored with management and key trainers.

Education Requirements

• Bachelor's degree in Business Administration with a mayor in Accounting, Finance, or Management
• Earn a grade point average (GPA) of 3.0 or better

Experience

•   Participation in internship or university interchange programs
•   Participation in leadership roles
•   Experience working in customer service and sales for a period of up to 4 years

Other Qualifications

•   Strong oral and written communication skills and fully bilingual (English/Spanish).
•   Ability to lead others by establishing clear priorities and objectives, motivates the team and fosters a climate of respect, diversity and inclusion
•   Develops and maintains effective working relationships with peers, team members, other departments and units to achieve a common goal with collaborative efforts
•   Effectively leads to change and uses the most effective tools and processes to execute.
•   Adapts quickly to change and supports others to adapt as well.
•   Understands and anticipates the needs of internal and external customers, meeting their expectations and requirements. Uses customer needs as basis for decision making and organizational action.
•   Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches and complements data; synthesizes complex or diverse information. Demonstrates attention to detail; applies design principles; generate creative solutions. Identifies and resolves problems in a timely manner; develops alternative solutions.
•   Polished presentation skills
•   Knowledge of the following MS programs: Word, Excel, PowerPoint, and Outlook among others
•   Available and willing to work out of regular business hours, weekends and holidays

Values

Build the Future

Own Every Moment

Passion for People

Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Supervisor | Facilities Maintenance (San Juan, PR)

General Description:

Supervise, coordinate, and ensure the efficient, safe, and continuous operation of the company's physical facilities, including preventive and corrective maintenance, regulatory compliance, coordination with suppliers, and supervision of technical staff.

Key Responsibilities:

Supervise and coordinate general maintenance activities for buildings, equipment, and infrastructure.
Develop and implement preventive and corrective maintenance plans.
Conduct periodic inspections of facilities to identify repair or improvement needs.
Coordinate and oversee work performed by external contractors and suppliers.
Manage inventory of materials, tools, and necessary equipment.
Ensure compliance with health, occupational safety, and environmental regulations.
Control the budget allocated to the area and report expenses.

Address and follow up on incident reports related to facilities.
Document work orders, completed maintenance, and activities performed.
Support the planning of improvement or remodeling projects for physical spaces.

Minimum Requirements:

Associate degree in Maintenance Technology or licensed Refrigeration Technician.
Minimum of 3 years of experience in maintenance supervision or facility management.
Knowledge of commercial HVAC systems, plumbing, electricity, and contractor management.
Ability to lead teams and coordinate multiple tasks simultaneously.
Experience managing budgets and maintenance programs.
Excellent communication and organizational skills.
Basic knowledge of Microsoft Office.
Valid driver's license.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Sales and Service Associate (Miami, FL, US, 33156)

Dadeland FL

The Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction.

The Sales and Service Associate is responsible for the accurate processing of customer transactions while providing courteous, timely, and informative service with which the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.

In this position, you will:

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition, and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements
Assist in the processing of night depository bags and currency, and ATM settlements as required

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Bank Representative - Virgin Gorda & Tortola (Tortola, VG)

Full Time Opportunity

Tortola Branch

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

High School Diploma

Experience

One year of experience in customer services, sales, cash handling or related experience.

Competencies

Passion for People

Own Every Moment

Succeed Together

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Fraud Monitoring Representative (San Juan, PR)

General Description

Interact with customers to resolve inquiries regarding a fraud-or security-related concern, such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Research and resolve their service-related problems in an accurate and prompt manner. Manage incoming calls and referrals from other departments, also generating outbound calls to validate customer transactions when necessary.

Location: San Juan, Cupey - On-Site

Part Time & Full Time Job Opportunities

Available Shifts

Part Times

Monday to Friday from 4:00pm-9:00pm
Friday, Saturday & Sunday from 10:00AM-7:00PM

Full Times

Tuesday to Saturday from 4:00PM to 1:00AM
Monday to Friday from 12:00PM-9:00PM
Saturday to Wednesday from 12:30PM-9:30PM
Sunday to Thrusday from 10:00AM-7:00PM

Must be able to participate in an onsite training from Monday to Friday 9:00am to 6:00pm during 4 consecutive weeks in San Juan.

Essential Duties and Responsibilities

•   Provide exceptional customer service by responding to all customer service requests, customer calls, customer emails and written correspondences.
•   Build rapport with each customer. Actively listen to customers’ requests and inquires. Identify and assess customers’ needs to achieve satisfaction.
•   Executes routine inbound and outbound call center activities concerning the bank products and services, using alternatives as per quick references, scripts, and established guidelines and under supervision, to meet business expectations.
•   Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
•   Leverage systems to support the identification and initiation of fraud investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
•   Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
•   Analyze fraud alerts and manage appropriately.

Education

24 approved credits or equivalent combination of education and experience.

Experience

Two (2) years of experience in a customer service environment, preferably call centers.

Other Qualifications

•   Must have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service oriented.
•   Detail-oriented with analytical skills.
•   Excellent oral and written communication skills in English and Spanish.
•   Ability to establish priorities and to work with multiple tasks simultaneously.
•   Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
•   Excellent interpersonal and communication skills towards customers and coworkers.
•   Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point, etc.).
•   Some positions may require working sitting down or standing up and using telephone equipment.

Values

4. Build the Future

2. Own Every Moment

1. Passion for People

3. Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Service Consultant (Tortola) 1 (Tortola, VG)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Register customers on branch’s computer system. Follow-up Bank Consultants to assure clients are served within established quality service standards. Perform simple transactions, such as: account balance verification, validation and emission of ATM card, check reorders, address change, stop payments. Support platform and operations on activities and sales initiatives. Assure that all branch areas are organized and clean. Follow standard operating procedures and comply with Quality Service Standards. Complete transactions/documents according to all banking regulations, including BSA/AML, and other Corporate guidelines or procedures.

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

Tortola Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Bank Representative (St Croix) 1 (St. Croix, VI)

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Region Locations

Currently recruiting for St. Croix.

Essential Duties and Responsibilities

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education

High School

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Competencies

Build the Future

Own Every Moment

Passion for People

Succeed Together

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

HR Officer | Compensation (San Juan-Santurce, PR)

General Description

As an HR Officer in the Compensation Center of Excellence, you will be able to analyze, assess, design, and administer compensation policies and programs, including base pay, incentive pay, and rewards programs to support the business to meet their goals through effective talent attraction, development, and retention. This position will work on analysis referred by Talent Acquisition to manage new job analysis, offers for new or existing positions that require evaluation, job level analysis, and internal equity validation, among others.

Essential Duties and Responsibilities

Compensation Governance and Analytics

• In alignment with the Bank’s People Strategy, administer and effectively implement the organization’s compensation programs.

• Collect and analyze data to ensure that the Bank’s rewards are aligned with benchmark practices which will enable businesses to fulfill business strategy.

• Analyze components of the remuneration scheme and prepare internal equity and external competitiveness reports; and ensure all employees’ compensation is applied properly

• Monitor the Bank’s job evaluation, leveling and classification programs.

• Reviews and oversee the career path process among Job Profiles to ensure overall consistency and appropriateness of application, and compliance with established policies, procedures, and guidelines.

• Conduct job audits, evaluations classifications and grade levels and make compensation recommendations for existing employees.

• In collaboration with the Regulatory Compliance, we assist in the bank’s incentive compensation projects to comply with sales practices policy and other compliance and risk regulations.

• Define, document, and interpret talent compensation related policies with Legal and HR.

• Conduct large scale and ad hoc compensation analyses and with projects needed.

• Work closely with Talent Acquisition (TA), to understand job requirements, and provide guidance on compensation related matters for offers, internal movements, and job leveling.

• Manage with TA compensation analyses to effectively perform offers according to relevant practices, laws and regulations in a timely manner.

• Regularly ensure compensation strategies match or exceed industry standards in talent acquisition and the attraction and offering of talent.

• Collaborate with different areas of Centers of Excellence such as: Talent Acquisition, Learning and Development, and Labor Relations when needed.

Fairness and Equity

• Advice leaders on decisions regarding compensation best practices to pursue internal equity, merit-based pay, and rewards, and periodically, train Managers on the application of different Compensation policies.

• Provide expertise and guidance in the execution of contracted studies, critique related consultant/benchmark reports, reviews data, analytics, and recommendations.

• Monitor market practices and compensation trends to contribute towards effective compensation standards.

• With a focus on internal equity, assist in promoting the consistent application of compensation programs across the bank by identifying opportunities to refine and subsequently communicate/educate on effective compensation practices.

• Work closely with the leaders of the business you support and provide them with relevant analytics and insights.

• Work closely with our Talent Acquisition team and provide guidance on offers for new hires and internal mobility.

EDUCATION AND EXPERIENCE

Minimum Education

Bachelor’s Degree in: Accounting, Finance, Human Resources, Industrial Engineering, Labor Relations, or similar fields.

Experience

A minimum of five (5) years of experience in Compensation or its related practices.

GENERAL SKILLS AND REQUIEREMENTS:

• Demonstrated knowledge of HRIS systems (e.g., SAP, SSFF) and its Compensation application with experience in business application processing, reporting, and troubleshooting is desired

• Fully Bilingual (English/Spanish) with polished and strong presentation, verbal and written communication.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Knowledge, Skills & Abilities (KSA's)

• Proven ability to consolidate and manipulate large data sets with a commitment to accuracy and details.

• Demonstrated experience conducting and interpreting statistical analyses.

• Demonstrate the ability to challenge appropriately. Challenge clients on new roles, replacement strategy, leveling, etc.

• Demonstrated ability to quickly learn and apply new analytical tools, techniques, and/or software.

• Demonstrated ability to effectively navigate and collaborate in a large, matrixed corporate work setting.

• Detailed orientation for numbers and comfort with complex modeling.

• Proven ability to achieve objectives in a dynamic, often ambiguous, environment.

• Ability to prioritize well and be flexible in a fast-paced environment with changing demands.

• Able to think in an unexpected way and propose creative solutions to complex problems.

• Demonstrated understanding of financial concepts and processes.

• Ability to define, aggregate, and analyze metrics to assess drivers.

• Experience setting, interpreting, and governing policies for a large-scale program.

Effective Communication

• Experience engaging, influencing, and presenting to executives and senior leaders.

• Strong written, verbal, and graphic communication skills, including the ability to effectively communicate technical information to varying audiences.

• Ability to build rapport with employees and vendors.

• Strong interpersonal and communication (written and verbal) skills in both English and Spanish.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Certifications / Licenses

Certifications are highly desirable but not required.

Certified Compensation Professional (CCP)

Professional in Human Resources (PHR)

Senior Professional in Human Resources (SPHR)

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Systems Administrator (San Juan-Cupey, PR)

General Description

We are looking for a System Administrator for the Enterprise Platforms Division to help implement technology solutions in a cost-effective way by determining the requirements of an initiative, communicating them clearly to stakeholders, and ensuring a high level of quality of the delivered product.

Essential Duties and Responsibilities

Administers, coordinates, manages, and supports the assigned application or applications to ensure the correct performance.
Lead in documenting the application user and/or technical documentation and maintain it up to date
Map and document interfaces between legacy and new systems.
Design application measurement, assessment, and quality improvement programs where applicable.
Ensure the application is compliant with technical regulatory requirements and Popular Information Security Guidelines.
Work closely with programmers and developers to develop solutions and build new systems and IT frameworks.
Troubleshoot any technical issues
Lead incident investigations for assigned applications, ensuring swift and effective resolution.
Assist the programming and TechOps department in the prompt resolution of incidents as well as ensuring that root cause and mitigation plans are followed.
Maintain current knowledge of relevant technologies, best practices, and business processes related to the application being administered.
Finds innovative ways to improve an existing process to make it more efficient or more effective.
Translate client requirements into detailed BRD (Business Requirements Document). Writes user stories that are clear, concise and easy-to-understand and implemented by the development team. Groups stories into themes and epics as necessary.
Plan and execute changes tests and certification to ensure that programming modifications comply with business requirements and are correct.
Integrates the needs of several different stakeholders to produce an overall solution.
Defines acceptance criteria and creates test cases for certification and user acceptance. Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.
Gather data to help determine prioritization of work items.
Conduct and analyze primary research on users, competitors, etc.
Run and provide reports.
Responsible for ensuring releases and maintenance are implemented successfully. May require off-hour and weekend on-call support periodically.
Performs recurring application processes according to their corresponding dates established within the calendar.
Monitors and ensures compliance with SLA's. Engages appropriate IT/business users to resolve technical issues and support business processes.
Partners to diagnose and resolve complex software issues. Ensures that accurate and effective solutions are provided to end users. Can train users on the system.
Ensures end user support needs are met with a high quality of service.
Ensures application processes are well documented, revised and updated.
Maintain request ticket status updated. Add comments to support the ticket status and document priorities established by Business.
Manage, analyze, and configure system parameters, as well as monitoring and/or execution of system runs as required.
Ensure that budgets are adhered to, and deadlines are met
Monitor Vendor's correct invoice as per services provided/requested and establish invoice claims were applicable
Other duties as needed or required as part of the IT Policy and Procedures.

Education

Bachelor's Degree in Computer Science or Information Systems, or related field.

Experience

2+ years of experience working with applications.
Experience in Agile methodologies is preferred.
Proficient in MS Office tools (Word, Excel, Visio, Outlook)
Experience with report design consolidation, report optimization and process management
Experience analyzing and documenting different system flows, process flows and workflows
Extremely strong analytical and communication skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Sales & Services Officer | Popular One (San Juan, PR)

Job Type

Full Time - Exempt

General Description

Provide high quality administrative support to Senior Manager to contribute to strategic initiatives that enhance client satisfaction, sales performance, and operational efficiency.

Essential Duties and Responsibilities

• Support sales processes by preparing reports, Salesforce tracking and collaborate in the development of strategies to work with the unit established initiatives.
• Liaison between manager and Private Bankers, working to ensure policies, procedures and best practices can be developed across all teams.
• Create reports, dashboards or presentations as requested.
• Work on data analysis, market research, competitive analysis, and optimization to support decision making in the sales and service process.
• Model Popular One Service Protocol.
• Serve as the point of contact to help standardize the experience of clients and employees across Popular One offices.
• Liaise with Real Estate Division to handle Popular One Condado issues efficiently.
• Participate in special projects and cross functional initiatives as assigned
• Monitor the implementation of business initiatives and prepare progress updates for the senior manager.
• Other responsibilities as assigned by Manager.

Education

Bachelor's Degree in Business Administration or Accounting

Experience

2-3 years of relevant experience in the banking industry

Other Qualifications

• Effective oral and written communication skills in both Spanish (advanced level) and English (intermediate level)
• Proficiency Microsoft Office programs such as: Word, Excel, PowerPoint, Power BI and Outlook.
• High level of organization to set priorities, work with multiple simultaneous tasks, meet deadlines and stay flexible to changes.
• Ability to analyze situations, anticipate problems, evaluate options, and make timely decisions.
• Excellent interpersonal and teamwork skills.
• Demonstrate service attitude, both for clients, colleagues, supervisors and managers.
• Ability to work independently and under pressure
• Discretion and confidentiality in handling sensitive client data.

Region Locations

Condado Gallery, San Juan

Work Schedule

On-site
Monday to Friday- 8:00 am to 5:00 pm
Availability to work extended hours, holidays and weekends.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Commercial Banking Associate (Miami Lakes, FL, US, 33016)

Popular Association Loan Management

We are currently searching for a Commercial Banking Associate to join our Popular Association Loan Management team! This position is responsible for providing customers with a high level of service and support to a designated business banking team to ensure customers receive consistent, quality service, their inquiries are responded to, and operational situations are resolved promptly and efficiently.

In this position, you will:

Research, investigate and resolve customer discrepancies, complaints and payments.
Assist customers in opening new accounts, reconciliation of their accounts, and account transfers, loan draws, and pay-downs.
Applies customer payments on the loan system to conform with terms of the loan documents.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc.
Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits, communicate information to relationship officer.
Ensure respective databases are accurate and up to date for customer information.
Compile data and generate management reports as needed.
These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.

To be considered, you will need:

High school diploma or equivalent, combined with two years of customer service background.
Ability to work on multiple projects/tasks simultaneously.
Writes clearly and informatively; provide good documentation.
Identifies and resolves problems.
Demonstrates attention to detail.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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ISO Security Analyst (San Juan, PR)

Job Type

Full Time

General Description

Support the SecOps unit in safeguarding our organization's IT infrastructure. This role involves monitoring systems for security threats, analyzing potential risks, and contributing to the development of security measures.

Essential Duties and Responsibilities

Monitor and analyze security alerts and logs to detect potential threats.
Assist in incident response activities, including initial investigation and documentation.
Support the maintenance and enhancement of security tools and technologies.
Collaborate with multiple teams to implement security best practices and solutions.
Participate in security awareness initiatives and help educate staff on security protocols.
Stay informed on the latest cybersecurity trends and threat intelligence.
Help ensure compliance with relevant security policies and regulatory requirements.
Discuss and follow up on the action plans to address any recommendations from the assessments with appropriate business units.
Responsible for triage, ensure complete documentation, and adherence to the Standard for all Security Exceptions and support requests submitted.
Prepare metrics and reports related to security assessments.
Other duties and responsibilities.

Education:

Bachelor's degree in Computer Engineering, Computer Science, Information Systems/Technology, or a related field.

Experience:

Two (2) years of related experience in information security or cybersecurity ensuring the security of all information pertinent to the company.

Certifications/Licenses

Certifications are highly desirable but not required.

CompTIA SEC+
ISC2 SSCP

Knowledge, Skills and Abilities (KSA's)

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Strong knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as: Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Colombia or Puerto Rico

Work Schedule

Hybrid or Remote

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Senior Bank Representative (St. Thomas, VI)

Job Type

General Description

Responsible to perform a dual role in a branch as needed, part as Bank Representative and part as Bank Consultant or Bank Host.

Essential Duties and Responsibilities

Bank Representative

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Bank Consultant

Sells credit and deposits products analyzing and determining the client’s needs within the quality service established for branches.

Bank Host

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Region Locations

VI Region in our branches:

(1) FT Mylner

(1) Sugar Estate

(1) Red Hook

Work Schedule

Monday- Saturday

8:00am-5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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ISO Security Specialist | IAM (San Juan, FL, US, 33016)

Job Type

Full Time

General Description

Responsible for managing user access to systems, data, and applications within the organization and in compliance with the organization’s procedures, standards, and regulations (e.g., FRB, NYDFS, GDPR, NIST). The role involves ensuring authorized users have appropriate access, implementing and enforcing IAM policies, and maintaining the integrity of the IAM system.

Essential Duties and Responsibilities

Understand and create, modify, delete user accounts, as well as managing user roles and permissions.
Perform password resets for end users and perform caller authentication.
Implement and enforce access control policies and procedures to ensure only authorized individuals have access to sensitive information and resources.
Investigate and respond to security incidents related to access management, providing timely resolution and root cause analysis.
Implement and utilize automation tools to streamline IAM processes and improve efficiency.
Provide training and support to users on IAM policies, procedures, and system usage.
Lead and respond to audit findings, providing required documentation and evidence.
Lead in the development and maintain written procedure documentation related to identity and access management provisioning, termination, and transfers.
Handle escalations and resolve issues promptly.
Proactively aware of IAM best practices, innovative technical solutions, and threats facing the organization.
Perform disaster recovery updates and testing as required.
Collaborate with IAM related projects for application onboarding and offboarding.
Support the team and ensure compliance with SLAs in Service Now.
Serve as a Subject Matter Expert and go to person for complex issues and resolution.
Provide expert guidance, offer direction and work alongside the team to develop creative solutions for IAM challenges.

Education

Bachelor's Degree in Computer Engineering or Computer Science

Bachelor's Degree from an accredited University/College in Information Systems or related fields

Experience

Three (3+) years of related experience with Identity and Access Management (IAM) in a complex technological environment.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Strong knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as: Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Auditor (San Juan, PR)

Job Type

Full time Opportunity

General Description

Conducts audits to assess the adequacy of the Corporation’s accounting records, internal controls, and financial systems to ensure that the Corporation operates in compliance with laws and regulations, and assess the design and operating effectiveness of the related internal controls.

Essential Duties and Responsibilities

Audits department activities for compliance with management’s plans, procedures, policies and applicable laws and regulations.
•   Identifies and documents business processes and controls to evaluate risks and the design and adequacy of established controls.
•   Compares and contrasts established policies, procedures and controls with regulatory requirements and generally expected internal controls to identify, evaluate and communicate significant issues.
•   Examines records of departments and interviews workers to ensure proper recording, monitoring, and reporting of transactions and their compliance with laws and regulations.
•   Analyzes data obtained from tests performed to determine that internal controls exist and are working effectively.
•   Prepares, discusses, and submits audit findings and recommendations.

Experience

Experience in internal or external auditing, preferably in a financial institution.

Education

Bachelor's Degree in Finance, Accounting, Information Technology, Computer Information Systems, or an MBA.

Certifications / Licenses

CPA

Certified Internal Auditor (CIA)

Other Qualifications

•   Comprehensive understanding of internal control environments
•   Knowledge of internal auditing, internal controls, risk management, and finance and accounting practices and methods.
•   Outstanding interpersonal and communications skills (verbal / written); ability to communicate effectively with technical and non-technical audiences, in both English and Spanish.
•   Available to travel as needed.
•   Working knowledge of Office 365: Word, Excel, PowerPoint
•   Excellent people skills to develop and maintain good relationships with auditees, anticipate their needs, present alternatives, and provide follow-up to the agreements reached.
•   Ability to work under pressure to meet deadlines.
•   Excellent organizational skills to work with multiple things and comply with established deadlines.
•   Excellent leadership and teamwork skills.
•   Results-driven and proactive.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Manager II (San Juan, PR)

Job Type:

Full Time

General Description:

Reporting to the SVP, Business Risk and Controls Division, the Manager will oversee the development and execution of monitoring activities and quality assurance initiatives to safeguard the institution’s operational integrity. This role focuses on conducting thorough reviews, evaluating the effectiveness of controls and processes, and monitoring key activities to ensure compliance and operational excellence. The ideal candidate will bring a strategic mindset and a commitment to continuous improvement.

This role acts as a liaison between the Business Risk and Controls Division and divisions within the Retail and Business Solutions Group, as well as Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division).

Essential Duties and Responsibilities:

Plan and conduct comprehensive reviews of operational processes, systems, and controls to assess their effectiveness and identify areas for enhancement.

Demonstrate an understanding of business processes, control frameworks and related regulatory and compliance standards.
Evaluate existing controls and processes to ensure they meet regulatory requirements, industry standards, control frameworks, and internal policies and procedures.
Monitor key activities, including transactions, compliance adherence, and risk-related operations, to detect and address deviations or inefficiencies.
Assess the inherent and residual risks and controls through the established risk and control framework.
Develop and implement quality assurance frameworks, methodologies, and testing protocols to maintain high standards across the organization.
Analyze review findings and provide actionable recommendations to improve controls, streamline processes, and mitigate risks.
Prepare detailed reports and present insights to management on monitoring and quality assurance outcomes, trends, and improvement initiatives.
Collaborate with cross-functional teams to ensure alignment between quality assurance efforts and business objectives.
Stay current on regulatory changes, emerging risks, and best practices to ensure quality assurance and monitoring processes remain proactive and compliant.
Drive a culture of quality and accountability by training staff and promoting awareness of quality assurance standards.
Establish and maintain strong relationships with Independent Risk Managements Units (i.e. Regulatory and Financial Compliance and the Financial and Operational Risk Division) and Business Areas.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education:

Bachelor’s degree in Business Administration or related fields.

Experience:

Ten (10) years of proven combine progressive experience: 7+ years of experience in Quality Assurance, Audit, or a related field within the Banking Industry and 3+ years of experience in Supervision.

Certifications / Licenses:

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's):

Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
Business acumen: risk, quality assurance, and audit business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.
Technical acumen: knowledge in analyzing, designing, and implementing risk and assurance initiatives. Quality Assurance driven – ability to balance the needs of the business against stated regulations requirements and controls. Knowledge in analyzing, designing, and implementing innovative initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly.
Computer and technological skills: Experience and proficiency with current version of MSO365.

Region Location: Puerto Rico

Work Schedule: Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Senior Bank Representative (Virgin Gorda, VG)

Job Type

General Description

Responsible to perform a dual role in a branch as needed, part as Bank Representative and part as Bank Consultant or Bank Host.

Essential Duties and Responsibilities

Bank Representative

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Bank Consultant

Sells credit and deposits products analyzing and determining the client’s needs within the quality service established for branches.

Bank Host

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

British Virgin Islands

Virgin Gorda Branch

Work Schedule

Monday - Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

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Part Time Bank Representative- Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

In order to be considered for this position, you must have the availability to complete a full-time training (in our training facilities in San Juan, PR) for a period of 18 business days. Training starts on August 2025.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Part Time Bank Representative - Región Oeste (Las Marías/Maricao & Mayagüez) (Mayagüez, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Full Time Bank Representative - Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Positions

Full Time 30 hours

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

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Lead UX Researcher (Miami Lakes, FL, US, 90001)

Job Type

Full Time

General Description

As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights.

Essential Duties and Responsibilities

Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting.
Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking.
Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes.
Communicate, defend, and build consensus around your findings to inform decisions.
Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses.
Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support.
Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams.
Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team’s capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team’s deliverables.
Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects.

Supervisory Responsibilities:

Education

Bachelor’s degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field.

Experience

A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.
Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.

Knowledge, Skills and Abilities (cont.)

Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Language: Fully Bilingual Spanish/English
Computer and Technological Skills: Proficient in MS O365. Experience with software platforms, and programming languages tools such as: JavaScript, HTML, CSS, Git, among others is desired. Understanding and proficiency of key design and front-end principles. Excellent well-structured coding skills and be able to translate design specifications into code. Strong software development skills, including experience with object- oriented programming and software design patterns.

Region Locations

Puerto Rico, Florida, Illinois, or North Carolina.

Work Schedule

Hybrid/Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Part Time Bank Representative - Región Sur (Guayanilla, Peñuelas o Yauco) (Salinas, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

LinkedIn | Facebook | Twitter | Instagram

Client Service Associate | Popular Securities (San Juan, PR)

Job Type

Full Time- Non Exempt

General Description

Develop and maintain relationships of trust and loyalty with the entire portfolio of Popular Securities clients. Provide an excellent service through a personalized relationship, work as a team with the Financial Consultant, colleagues in the Unit and the different dependencies of the Institution. Between these; Private Banking, Popular Risk Insurance, and others, with the purpose of supporting and executing requests from our clients in these areas. Address the investment and financial needs of the client, monitor transactions and claims, always complying with the rules and operational procedures of the Unit. Guarantees the continuity of the customer's needs until their request is fulfilled

Essential Duties and Responsibilities

• Handle all technical, operational, and administrative processes of the investment business carried out by the Financial Consultant.
• Assist and provide a high level of service to internal and external customers.
• Manage customer requests and handles service inquiries.
• Generate and manage daily investment reports, tax reports, and year-end reports.
• Conduct research and analytical studies. Prepare reports that includes cost analysis, comparative financial and informational data to support findings. Included and not limited to prepare comprehensive investment proposals, presentations, and managing all customer paperwork. Generates and manages daily investment reports, tax reports, and year-end reports.
• Utilize the FMAX Platform with all its capabilities: establishing correct benchmarks for the reports, verify that all accounts are in order, work with FMAX exception reports and alerts. Use the research and manager solutions to further provide information for client meetings.
• Open new accounts and perform all necessary account maintenance. Management of DocuSign via UAO and ICP.
• Work with the customers' electronic files and other files such as seminars and presentations, among others.
• Manage and maintain Salesforce Platform.
• Process asset and money movement transactions (IBP, checks, journals, wires).
• Provide support in all client activities, appreciation events, seminars, and virtual events. Create a log of all clients, send invitations, and perform RSVP calls.
• Perform any additional task as it may deemed by the Firm.

Education

Bachelor's Degree in Business Administration with a major in Finance, Accounting or Economics, preferably

Experience

Two (2) years of experience in service functions and/or sales, preferably in financial products.

Additional Requirements

• Excellent oral and written communication, both in Spanish (advanced level) and English (intermediate level).
• Specific knowledge in the securities market and investment industry desirable.
• Knowledge of Investment products and services to Identify business opportunities.
• Basic knowledge of accounting, taxes, and financial analysis.
• Leadership skills.
• Basic knowledge of the legal aspects of LLCs, trusts, retirement plans and inheritance law.
• Ability to identify problems, analyze their causes and use initiative and judgment to make decisions.
• Organizational skills, discipline, and structure.
• Excellent customer service and sales skills.
• Excellent teamwork skills, interpersonal relationships, and negotiation.
• High level of organization to establish priorities, work with multiple tasks simultaneously, meet deadlines and be flexible to change.
• Ability to work under pressure with a minimum of supervision.
• Knowledge of e-Money, FBSI, ICP, Wealthscape, Salesforce, FMAX, Morningstar, Bloomberg, WS Report Center and UAO desirable.

Region Locations

San Patricio Gallery- Guaynabo, Puerto Rico

Work Schedule

On-site
Monday to Friday 8:00am - 5:00pm
Availability to work extended hours, holidays and weekends.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Product Manager (San Juan, PR)

Job Type: Full Time

General Description: Join the Digital Banking & Payments Team as a Product Manager - Payments Strategy and Partner Relationship Management. In this role, you will partner with cross-functional teams to lead the development and execution of our payments strategy and manage relationships with key partners in the payment industry, including the creation of the roadmap and prioritization for the future of payments in the bank, for example: emerging payments, Account-to-Account (A2A) transfers, real-time payments (FedNow), and Zelle.

Essential Duties and Responsibilities:

Develop and communicate the strategy used to support the overall product vision.
Collaborate with and influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs, and more to gain alignment and support for the strategy.
Build a deep understanding of our commercial and retail customers, their needs, and market opportunities; create a data driven culture; leverage data to define strategies that will differentiate us and help us grow.
Build liaisons with Bank’s segments to create a process to capture the voice of the customer.
Develop educational content focused on payment concepts—including definitions, payment rails, behaviors, and emerging trends—to enhance visibility and thought leadership within the bank.
Build and maintain strong relationships with key partners in the payment ecosystem, including banks, fintech companies, and payment networks.
Function as the primary point of contact for partners, addressing any issues and fostering long-term collaboration.
Support on the negotiation and partnership agreements to ensure mutually beneficial outcomes.; Maintain documentation of key agreements, minutes, etc.
Define short term targets based on long-term goals strategy.
Establish a structured process to regularly update the roadmap and prioritize future features. Own the product roadmap and feature definition, partner with tech and design teams to deliver platform components to meet intended experience.

Education:

Bachelor’s degree in Business Administration, Computer Sciences, Computer Engineering, Industrial Engineering, Information Systems or related fields.

Experience:

Five (5) years of proven progressive experience in developing and executing product management with a focus on payments or financial services.

Bachelor’s degree in Business administration, Computer science, or a related field.

Certifications / Licenses:

No certifications or license needed.

Knowledge, Skills & Abilities (KSA's):

Strong business acumen: Ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business' management.
Strong technical acumen: Ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data/key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly.
Computer and technological skills: Experience and proficiency with current version of MSO365.

Region Locations: Puerto Rico, Florida.

Work Schedule: Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Bank Consultant (San Juan) (San Juan-Río Piedras, PR)

Job Type

Full Time Non-Exempt

General Description

A Bank Consultant sells products and services such as bank accounts (checking and savings), certificates of deposits, credit cards, loans, lines of credit, PREMIA (reward program), account services, claims, ATM services, among others. This role will analyze and identify the financial needs of customers to provide them with an excellent service.

Essential Duties and Responsibilities

•   Meet the sales and services goal for the period.
•   Identify and analyze customer needs to identify what products or services we could offer/sell.
•   Know our products and services to support and assist our customers in their needs or claims.
•   Participate in campaigns and special promotional activities in branches and other locations.
•   Follow standard operating procedures and comply with quality service standards.
•   Support in other roles, as needed in the branch.
•   Complete transactions/documents according to all banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Minimum Education

60 Bachelor's degree credits approved from a University or accredited institution or equivalent combination of education and experience

Experience

At least three (3) years of sales and customer service related experience.

Other Qualifications

•   Basic written and verbal communication skills in English and advanced in Spanish.
•   Focused on achieving results through collaboration and teamwork.
•   Ability to adapt to changes.
•   Computer skills including knowledge of Windows Microsoft Office applications.
•   Identify cross-sell opportunities.
•   Ability to set priorities, simultaneously handle multiple tasks and meet established deadlines.
•   Skills to persuade and negotiate.
•   Master objection handling sales skills.

Competencies

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Banking Specialist (Miami Lakes, FL, US, 33016)

Popular Association Loan Processing Mgmt

This position is responsible for the effective servicing of a designated portfolio and also provides day to day support to a designated business banking team to ensure customers are effectively serviced, their inquiries responded to and operational situations resolved promptly and efficiently.

In this position, you will:

Maintain profiles of priority customers and keep assigned officers advised of major developments; assist with managing customer relationships.
Provide support administering day to day credit and loan process inclusive of department’s past due accounts, tickler review, credit extensions, and customer inquiries. This may include calling past due customers.
Review and process documentation for loan agreements and borrowing arrangements.
Review documentation for renewals and restructures as approved by management.
Prepare and review documentation requests, contact loan officers for missing information. Clarify facts and approvals.
Monitor overdraft accounts daily and report findings to assigned officers for approval. Contact customers as necessary.
Maintain file room and prepare new commercial credit files. Periodically review existing documentation in files for accuracy and consistency and assure all information is chronologically updated and recorded in Baker Hill.
Responsible for sending files for preparation and securing approval signatures of Satisfactions, Releases and UCC3s.
Prepare transmittal letters or ELODs for advances and pay down requests. Review loan’s status on each situation.
Receive and process customer payments. Verify loans on system prepare transmittal for processing transaction and handle wire requests.
Verify for accuracy new loan booking data on system against note terms and conditions. Interpret results and report findings related to loan portfolio. Identify posting errors and submit for corrections.
Prepare and mail financial statement requests to customers and obtain all necessary financial documentation, financial statements, tax returns, and order credit reports as needed to keep files current and update Baker Hill and ECM tickler.
Handle incoming customer calls, related to loan status, billing, escrows, and loan histories and account analysis. Conduct investigations for loans, researching client disputes, incorrect billing, non-receipt of statements and late charges.
Respond to vendors, accountants and auditors for balance verification.
Monitor loan maturity dates and prepare loan extension reqeuests.
Coordinate with business banking team to keep customer in compliance with financial reporting and covenant requirements.
Arrange closings of renewals and restructures and book same on loan system.
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary.
Research, investigate and resolve customer discrepancies, complaints and payments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc.
Regularly interact with third party service providers; provide feedback to management regarding issues or concerns with provider.
Manage the application of payments on the loan system to conform with the terms of the loan documents.
Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits, communicate information to relationship officer.
Ensure respective databases are accurate and up to date for customer information.
Compile data and generate management reports as needed.

To be considered, you will need:

Analytical Skills -

Identifies and resolves problems.
Identifies opportunities to increase accuracy and optimize resources.
Demonstrates attention to detail.

Communication Skills -

Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively, editing work for spelling, grammar and accuracy.
Presents organized and thorough information and data appropriate for intended audience.
Provides good documentation.

Time Management Skills -

Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrates follow-up skills.
Provides timely and professional support to all customers and vendors.

Other Skills -

Self motivated.
Team-oriented.
Works with minimal supervision.
Excellent inter-personal skills.

Banking –

Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc).

Computer Skills –

Knowledge of basic computer operations.
Knowledge of Excel and Word to support office operations to produce a variety of textual documents, such as letters, reports, memos, and form letters.
Ability to accurately input information into and retrieve from the computer.

Customer Service

Highly professional demeanor with excellent telephone skills and etiquette.
Utilizes various interpersonal styles and communication methods to positively assist and influence customers.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Project Manager (San Juan, PR)

Job Type

Temporary Full Time Opportunity

General Description

Plans, directs, and coordinates activities, programs and projects to ensure that programs benefit, and project goals are accomplished within the defined scope, time, budget and quality parameters established.

Essential Duties and Responsibilities

Partner with individual HR functions to understand business processes and needs in order to help shape technology to support HR operations.
Acts as HR Liaison with the Technology team.
Influence technical solutions by leveraging and maximizing current and future technology investments.
Responsible for the oversight, management and completion of strategic programs and projects related to Human Resources and HR Technology.
Understands, gather information and create BRDs detailing functional requirements of the projects for IT team, Evertec and external vendors.
Sets deadlines, assigns responsibilities, maintains project documentation, plans and reports, monitors and summarizes progress of programs and related projects.
Acts as the point of contact and communicate program and projects status adequately to all participants.
Responsible for leading projects from initial planning, development and all implementation phases.
Relies on extensive experience and judgment to plan and accomplish goals.
Maintains and gives follow up to project teams, programmers and external consultants. Leads the work of others.
Understand requirements and how they translate in application features and collaborate with the team to set specifications for new applications; this includes evaluating existing applications to reprogram, update and add new features.
Develop and suggest process and performance improvements.
Perform data analysis on existing operations to measure and report on quality and productivity.
Create and evolve dashboards used in reporting and ad hoc analyses for easy synthesis of data to provide informed recommendations
Assist in the creation of presentation material by tying logical aspects of the story together with graphics, charts, and verbiage

Supervisory Responsibilities

This Job has no supervisory responsibilities but usually may lead the work of others.

Education

Bachelor or Master’s Degree in Technology, Industrial or Computer Engineering, Information Systems or Business Administration.

Experience

At least seven (7) years of experience in project management, and 5 (five) years of experience in projects related to Information Technology systems design, installation, configuration, maintenance, operations and Data Infrastructure (Datawarehouses, Data Marts, ETLs).

Skills

Excellent desktop software skills – MS Office Suite, MS Project, PowerPoint, Excel, Word, Visio.
High energy and ability to work both independently and across multiple teams in very fast growth environment.
Excellent communication (English and Spanish written and verbal) and interpersonal skills.
Proficiency in managing deadlines, scope and budgets.
Excellent time management skills.

Certifications

PMI Project Management Professional (PMI-PMP) Certification

PMI Agile Certified Practitioner (PMI-ACP) Certification

Lean Six Sigma Certification

Other Licenses

Certified Scrum Master

Certified Product Manager (CPM)

ITIL Processes Certification

Region Locations

San Juan, Puerto Rico

Work Schedule

Monday to Friday | 8:00am to 5:00pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Service Consultant (St. Thomas, VI)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

VI Region

Sugar Estate Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Quantitative Analyst (New York, IL, US, 60018)

Job Type

Full Time Regular Position

General Description

Quantitative Analyst II is a valuable contributor within the Analytics & Insights function, applying quantitative methodologies to derive insights from data and support data-driven decision-making. This role is responsible for developing and implementing statistical models, conducting data analyses, and collaborating with senior quantitative analysts and managers on projects.

The Quantitative Analyst II works with data scientists, data analysts, and business stakeholders to contribute to quantitative analysis initiatives

Essential Duties and Responsibilities

Collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will contribute to addressing complicated challenges and propelling advancement within the Enterprise Data & Analytics function
Develop and implement statistical models for various applications, including customer segmentation, predictive analytics, hypothesis testing, and line of business analysis.
Conduct data analyses using statistical methods and mathematical models to extract meaningful insights from data.
Participate in the validation and testing of quantitative models to ensure accuracy and reliability, working under the guidance of senior analysts.
Collaborate with the Quantitative Manager and Senior Quantitative Analysts to understand business objectives, gather requirements, and contribute to defining project scopes.
Work with the Data Science and Advanced Analytics Center of Excellence teams to learn and apply advanced analytics techniques, contributing to project deliverables.
Assist in the development and documentation of governance frameworks for analytics practices, under supervision.
Contribute to AI-driven Visualization & Self Service and Guided Analytics initiatives by applying quantitative methodologies to generate visual insights, with guidance.
Communicate quantitative analysis results to both technical and non-technical stakeholders, ensuring clarity and accuracy.
Stay informed about emerging trends in quantitative analytics and participate in continuous learning activities.
Work with DataLake, Enterprise Data Warehouse, SQL, and NoSQL databases to access and analyze data.

Education

Bachelor’s degree in Statistics, Mathematics, Econometrics, Operations Research, or a related quantitative field.

Experience

Minimum of 5-8 years of experience in quantitative analytics, with a solid foundation in statistical modeling and data analysis techniques

Other Qualifications

Proficiency in data analysis tools and programming languages such as R, Python, SAS, or MATLAB.
Experience with customer segmentation, predictive analytics, hypothesis testing, and line of business analytics.
Working knowledge of machine learning algorithms and frameworks (Less emphasis on Deep Learning specifics compared to QA III, but general ML knowledge is still valuable).
Familiarity with cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP
Experience with AI/ML platforms in cloud such as Sagemaker, Dataiku, DataRobot, H2O.ai, Snowpark, ModelOp Center, and Domino Data Lab
Solid knowledge of statistical modeling, data analysis techniques, and mathematical models.
Experience in following waterfall, iterative, scaled agile, scrum, and kanban methodologies.
Hands-on experience with On-prem & cloud data platforms such as Snowflake, AWS Redshift, Azure Synapse Analytics, Databricks, AWS Aurora, Oracle Exadata, SQL server, Hadoop, Spark, SAS and R.
Excellent data analysis, profiling, and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, Ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib.
Experience in handling moderate to high volumes of data in structured, semi-structured, and unstructured formats
Familiarity with big data technologies such as Hadoop, Spark, or similar
Strong analytical skills with an aptitude for solving complex problems using quantitative methods.
Familiarity with financial domains, data products and instruments, as well as financial mathematics
Good communication and presentation skills, with the ability to convey analytical concepts clearly.
Eagerness to learn and grow within the quantitative analytics field.

Region Locations

Hybrid from New York, US

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Base Salary & Benefits

Our base salary for this position located in Illinois generally ranges between $135,000 and $140,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Mortgage Consultant (St. Thomas, VI)

Job Type

General Description

Sell mortgage products to potential clients contacted through different internal channels, such as: Telemarketing, Internet, referrals and walk-in clients on premises units.

Essential Duties and Responsibilities

Interview and provide orientation to clients to offer best available mortgage product. Makes outbound calls, and personal lead follow-up calls or emails to potential customers to offer mortgage products. Handles inbound sales lead calls, emails and referrals. Assist potential walk-in customers on company premises to convert into sales. Pre-qualify potential clients according to customers' financial capabilities. Prepare good faith estimate. Evaluates costs and revenue of agreements to determine if they are profitable to continue. Originate mortgage loan applications. Reviews business trends and advises customers regarding expected fluctuations. Promotes cross-selling of other financial services offer by the corporation. Builds and maintains relationships with customers. Prepares reports of business transactions, forms and agreements to complete sales. Follow standard operating procedures and Quality Service Standards. Assure compliance with all applicable regulations on a timely basis. Attain annual and monthly sales goals.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Experience

At least two year of related experience.

Region Locations

St Thomas, Main Building

Work Schedule

Monday- Friday

8am-5pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Systems Administrator (San Juan, PR)

General Description

The System Administrator is responsible for successfully conducting all aspects of the assigned initiatives and projects related to the application under their charge to ensure that all goals or objectives are achieved within the specified deadline and performance parameters—funding and under the BPPR Information Security policy.

Manage the systems to ensure their functioning and operation meet the requirements of Popular's business units. Understand business needs, translate needs into technical requirements, coordinate changes with the programming group, and perform testing and functional certification of changes according to the requested specifications. Perform preventive monitoring and diagnosis of production incidents and modify application parameters as necessary.

Essential Duties and Responsibilities

Interpret business user needs to programming, providing clear and precise solutions.
Coordinate meetings with the different divisions and departments to identify and analyze business requirements and document them to create programming instructions.

Support audit and compliance processes.
Support the corporation's strategic projects.
Management of Release Management of the application (define requirements, coordination, test validation, certification, compilation of documentation related to the installed changes)
Analysis, investigation, and recording of incidents and situations.
Maintain up-to-date application documentation.
Analyze processes and look for operational improvements.
Maintain up-to-date knowledge of technology.
Manage, analyze, and configure system parameters and monitor and execute system runs as warranted.
Analyze and review proposals Evertec or another supplier sent, provide recommendations, and discuss with unit Management.
Compare the cost estimate of the initiatives against the accounting entries made in the GL account.
Prepare monthly or as-required reports on the Progress of the Projects involved and Initiatives to improve the application to Management.
Provide daily follow-up to the different suppliers on service "tickets", pending requests in programming, as well as tasks, incidents, and projects in progress according to established priorities.

Minimum Education

Bachelor’s degree in business administration or information systems or computer science

Experience

2 years of experience in a similar position.
Knowledge of CIS, AMMO, and WEB AMMO applications.

Competencies

Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self-Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Systems Analyst (San Juan-Cupey, PR)

Full Time Position

Remote work available.

General Description

Administers, coordinate changes, manages, and provides support for the applications to ensure their correct performance.

Essential Duties and Responsibilities

Responsible for administering the applications assigned. 
Validates application usability and monitors system stability, ensuring that all operational tasks run error-free, and application performance is optimal.
Manages recurring procedures of the applications.

Keeps up to date documentation of all application procedures. 
Collaborates in the coordination of annual certifications for the assigned applications. 
Analyzes new requests and other application related investigations. 
Manages incidents to ensure they are reported and documented. 
Ensures each incident is analyzed, diagnosed and that its root cause is found.

Recommends new controls to avoid incidents. Ensures communication with all BU and Operational Teams affected. Reports the issue, status and diagnosis.
Coordinates Release Management/System enhancement.
Collaborates in the process of task prioritization.

Establish planning and execution of tests, usability and certification of application releases and changes.

Ensure Evertec recommendations are effective and meet BU needs.

Ensure that time frames are met according to all requirements.

Ensure inclusion and integration of other applications that may impact the owned application performances.

Manage ad-hoc requests of the applications in charge.
Communication skills for the management and performance with internal and external customers and third parties.
Support to the officers in the sales of commercial services (visits to customers with the officers).
Ability to offer commercial services training that supports both internal and external customers.

Education

Preferably a bachelor’s degree in Computer Science or Information Systems or certification related to Information Systems.

Experience

Experience administering applications.

Experience with applications implementations and upgrades is preferred.
Experience with incident management.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Telephone Banking Consultant - Mayagüez (Mayagüez, PR)

Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:

Sales & Support, 03

Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.

Job Type

Full Time Non-Exempt
Training starts on September 2, 2025
Duration: 8 weeks
Training Schedule: Monday to Friday 8:00 am - 5:00 pm
Location: Mayagüez (On-site)

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.

Education

24 Bachelor's degree approved credits or equivalent combination of education and experience.

Experience

At least two years of experience in customer service or sales.

Other Qualifications

Excellent customer service skills, including telephone skills and telephone etiquette.
PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
Detail oriented with analytical skills.
Excellent oral and written communication skills in English and Spanish. Fully Bilingual.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Quantitative Analyst (San Juan, PR)

General Description

Popular is seeking a quantitative analyst who will conduct the validation for quantitative risk models and core system applications subject to Model Risk & Governance policy requirements such as credit risk, operational risk, scenario variables/macroeconomic forecasting models, Bank Secrecy Act (BSA) / Anti Money Laundering (AML) and fraud system rules, etc. which are used to assess the adequacy of risk modeling for regulatory and business requirements.

Essential Duties and Responsibilities

Validates, tests, documents, implements, and/or oversees usage of advanced quantitative/statistical and AML models. The statistical models are utilized in forecasting of the bank’s deposit, revenues, stress scenario and allowances. BSA/AML models cover Anti Money Laundering, Sanction Screening, Know Your Customer (KYC), Client Due Diligence (CDD), and other forms of financial crimes monitoring.
Perform independent challenges of machine learning models used for fraud detection and fraud risk management. Fraud models cover transaction authentication (debit cards, credit cards, ACH) and account originations (loans, credit cards and deposit accounts).
Deliverables include the creation of validation documentation such as: presentations, written reports, model or reporting code documentation, business requirements, monitoring reports and related code, and procedures.
Provide effective challenge on the conceptual and technical soundness of the models’ design, theory, and framework through various testing following guidelines based on SR 11-7.
Interact with stakeholders such as model developers, model sponsors, model users, and production, for model risk management related activities.
Perform complex mathematical analysis utilizing various statistical methods or techniques. Areas of focus are models using machine learning (Random Forest, GBT, XGBoost, Neural Networks), logistic regression and various ensemble techniques.
Working optimally as a team member with other quantitative analysts at Popular, as well with external consultants.
Evaluating model performance monitoring process, and conducting model annual reviews; ann keep up to date with regulatory and legal requirements.
Communicate clearly the results of analysis and potential outcomes of model validations to key decisions makers.

Education

Bachelor’s/Master’s Degree in Computer Science, Mathematics, Applied Statistics, Data Science Physics or in a quantitative field.

Experience

At least 2 years of experience in model implementation/validation/development, experience in machine learning is desirable. Master’s degree in the abovementioned fields is a plus.

Knowledge in BSA/AML/OFAC/Fraud systems or regulations is a plus.

Other Qualifications

• Strong statistical modeling and machine learning background based on technical training or advanced education in a quantitative field. Understanding of and experience with machine learning methods, including classification theory, tree-based modeling methods (Random Forest, GBT, XGBoost), neural networks, logistic regression, and others.
• Excellent problem solving and decision-making skills.
• Ability to work with multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to work under pressure and with minimum supervision.
• Strong interpersonal and collaboration skills.
• Negotiation skills
• Excellent written and verbal communication skills in English and Spanish.
• Computer and technological skills: Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Power BI, Word, Azure, etc.)
• Strong experience using Python, R, or other programming languages to manipulate data, visualize and draw insights from large data sets.
• Knowledge of Machine Learning/statistical frameworks, such as Jupyter, AWS, Azure ML, Knime, SAS, Strata, etc.
• Candidates are expected to have excellent scientific and technical documentation and presentation skills, assertive & influencing skills, and the skill to explain theoretical concepts to a non-expert audience in easy-to-understand language.
• Knowledge of relational databases and SQL.

Values

1. Passion for People
2. Own Every Moment
3. Succeed Together
4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Part time Bank Representative - Región Norte (Bayamón, Arecibo, Vega Alta & Barceloneta) (Bayamón, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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Commercial Banking Specialist (Miami Lakes, FL, US, 33016)

SFL Commercial Banking Loan Processing

In this position, you will:

Maintain profiles of priority customers and keep assigned officers advised of major developments; assist with managing customer relationships.
Provide support administering day to day credit and loan process inclusive of department’s past due accounts, tickler review, credit extensions, and customer inquiries. This may include calling past due customers.
Review and process documentation for loan agreements and borrowing arrangements.
Review documentation for renewals and restructures as approved by management.
Prepare and review documentation requests, contact loan officers for missing information. Clarify facts and approvals.
Monitor overdraft accounts daily and report findings to assigned officers for approval. Contact customers as necessary.
Maintain file room and prepare new commercial credit files. Periodically review existing documentation in files for accuracy and consistency and assure all information is chronologically updated and recorded in Baker Hill.
Responsible for sending files for preparation and securing approval signatures of Satisfactions, Releases and UCC3s.
Prepare transmittal letters or ELODs for advances and pay down requests. Review loan’s status on each situation.
Receive and process customer payments. Verify loans on system prepare transmittal for processing transaction and handle wire requests.
Verify for accuracy new loan booking data on system against note terms and conditions. Interpret results and report findings related to loan portfolio. Identify posting errors and submit for corrections.
Prepare and mail financial statement requests to customers and obtain all necessary financial documentation, financial statements, tax returns, and order credit reports as needed to keep files current and update Baker Hill and ECM tickler.
Handle incoming customer calls, related to loan status, billing, escrows, and loan histories and account analysis. Conduct investigations for loans, researching client disputes, incorrect billing, non-receipt of statements and late charges.
Respond to vendors, accountants and auditors for balance verification.
Monitor loan maturity dates and prepare loan extension reqeuests.
Coordinate with business banking team to keep customer in compliance with financial reporting and covenant requirements.
Arrange closings of renewals and restructures and book same on loan system.
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary.
Research, investigate and resolve customer discrepancies, complaints and payments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc.
Regularly interact with third party service providers; provide feedback to management regarding issues or concerns with provider.
Manage the application of payments on the loan system to conform with the terms of the loan documents.
Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits, communicate information to relationship officer.
Ensure respective databases are accurate and up to date for customer information.
Compile data and generate management reports as needed.

To be considered, you will need:

Analytical Skills -

Identifies and resolves problems.
Identifies opportunities to increase accuracy and optimize resources.
Demonstrates attention to detail.

Communication Skills -

Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively, editing work for spelling, grammar and accuracy.
Presents organized and thorough information and data appropriate for intended audience.
Provides good documentation.

Time Management Skills -

Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrates follow-up skills.
Provides timely and professional support to all customers and vendors.

Other Skills -

Self motivated.
Team-oriented.
Works with minimal supervision.
Excellent inter-personal skills.

Banking –

Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc).

Computer Skills –

Knowledge of basic computer operations.
Knowledge of Excel and Word to support office operations to produce a variety of textual documents, such as letters, reports, memos, and form letters.
Ability to accurately input information into and retrieve from the computer.

Customer Service

Highly professional demeanor with excellent telephone skills and etiquette.
Utilizes various interpersonal styles and communication methods to positively assist and influence customers.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Associate (San Juan, PR)

General Description

Provides analytical, technical, and operational support to the Popular Mezzanine Fund and other fund’s managed by the PCA team. In charge of monitoring portfolio performance, compliance of portfolio companies’ reporting requirements and covenants, among others.

Essential Duties and Responsibilities

•   Client Facing Role – quarterly meeting with portfolio companies to discuss performance and financial update
•   Follow up monthly with portfolio companies on pending reporting requirements
•   In charge of maintaining up to date portfolio tracker with updated performance metrics for all portfolio companies
•   Prepare monthly cash analysis for all portfolio companies
•   In charge of managing closing process and key contact for operations team
•   Must have basic knowledge of underwriting Process and strategies
•   Assist in underwriting potential investment opportunities, preparing financial models, and investment committee memos
•   Assist in developing models and products to incorporate in underwriting process
•   Main contact for operations and back office team

Education

Bachelor's Degree in Finance or Economy or Statistics

Experience

Two (2) years of work experience related to the financial services industry.

Certifications / Licenses

Series 65

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Senior CRA Compliance Officer - US CRA (New York, NY, US, 10004)

US CRA

We are looking for a Senior CRA Compliance Officer to join our Compliance Team in New York, NY. This person will assist in developing and supporting the Bank's strategies and be responsible for its successful implementation. The Senior CRA Compliance Officer will report to the CRA Compliance Officer / CRA Program Manager.

In this position, you will:

Provide support in identifying HMDA and CRA risks in collaboration with the Regulatory Risk Assessment Unit;
Monitor the Bank's CRA performance (HMDA and CRA Small Business / Small Farms data and for adherence to applicable laws, regulations, and guidance in accordance with the Bank's CRA strategy and goals;
Track, monitor and analyze the bank's CRA performance, including lending, investment, and service activities, to ensure compliance with CRA regulations;
Support the establishment of SMART business goals for HMDA and CRA to address LMI lending opportunities;
Quarterly assess the HMDA and CRA Small Business/Small Farms data, and Community Development Activities with respect to demographic data on median income levels, distribution of household income, and other relevant data in the bank’s assessment areas, using the Wiz SaaS tool to create Performance Reports and aid in the timely and accurate submission of the HMDA LAR and CRA LR;
Support a comprehensive and enterprise wide CRA Program by engaging stakeholders in the Bank and within the community.
Monitor state and federal laws and regulations affecting CRA and fair lending compliance and help implement any changes. Keep senior management abreast of all changes;
Assist to ensure that applicable policy and procedures are timely updated to reflect current practices;
Assist to complete annual CRA self-assessment;
Serve as a resource to business units, internal team members and management providing a range of support, guidance, and analysis on regulatory compliance requirements, issues, and/or best practices relative to CRA and fair lending;
Assist in managing the federal and state CRA examinations and/or related regulatory examinations, audits, or reviews;
Provide support to management in the execution of the compliance training program, including drafting training materials, and conducting training as needed;
Support the Bank’s CRA Program, including monitoring of the Bank’s CRA performance in accordance with the Bank’s CRA strategy;
Help maintain current CRA public file and ensure public disclosure requirements are met;
Establish, monitor, and maintain relationships with community based charitable and non-profit organizations, representing Popular Bank and its commitment to the communities that it serves, including but not limited to board service as needed;
Work with lending, credit and senior business managers and community organizations to identify opportunities and service the needs of low-moderate income households; and
Perform other duties as assigned.

To be considered, you will need:

Bachelor’s degree required. CRCM designation preferred.
Superior knowledge of compliance laws and regulations including CRA, HMDA, fair lending, UDAAP and other applicable consumer compliance regulations.
5-7 years of experience with CRA Wiz, including use for submission, reporting and mapping functionalities, and analytics.
Proficiency in Microsoft Office Suite required, with a strong emphasis on Microsoft Excel including the use of formulas, pivot tables, and data analysis tools.
Demonstrated ability to work effectively as a part of a team, maintain positive working relationships with colleagues across departments while also taking direction and reporting to management.
Prior experience working with regulatory agencies, including FRB, OCC, FDIC or CFPB.
Strong written and verbal communication, research, and presentation skills including a demonstrated ability to clearly provide written reports that identify and quantify risk as well as present sound solutions considering Popular’s operations and culture. Strong organizational, time management and project management skills, including prioritization and attention to detail and working with deadlines.
Travel may be required.

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $130,000.00 and $150,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Quantitative Analyst (San Juan, PR)

Job Type

Full Time Regular Job Opportunity

General Description

Popular is seeking a highly skilled professional with a strong quantitative background and legal expertise to join our Model Risk Management team. This hybrid role blends statistical modeling and data analysis with a deep understanding of federal and local regulatory frameworks. The ideal candidate will be capable of translating complex mathematical concepts into accessible language for non-technical audiences and drafting comprehensive model risk management reports with legal and regulatory components.

Essential Duties and Responsibilities

Validates, tests, documents, implements, and/or oversees usage of quantitative/statistical and AML models. The statistical models are utilized in forecasting of the bank’s deposit, revenues, stress scenario and allowances. BSA/AML models cover Anti Money Laundering, Sanction Screening, Know Your Customer (KYC), Client Due Diligence (CDD), and other forms of financial crimes monitoring.
Draft detailed technical and regulatory reports on model risk, ensuring compliance with frameworks such as SR 11-7, OCC 2011-12, and local banking regulations, including but not limited to presentations, written reports, model or reporting code documentation, business requirements, monitoring reports, and procedures.
Provide effective challenge on the conceptual and technical soundness of the models’ design, theory, and framework through various testing methods following guidelines based on SR 11-7.
Interact with stakeholders such as model developers, model sponsors, model users, and production, to support model risk management related activities.
Translate complex quantitative findings into clear, actionable insights for regulatory, compliance and executive stakeholders.
Actively participate in reviewing model documentation and validation reports, incorporating legal and governance considerations.
Work optimally as a team member with other quantitative analysts at Popular, as well with external consultants.
Stay current with evolving regulatory requirements and trends in model risk management.
Assess model performance monitoring processes and conduct model annual periodic reviews.

Education Requirements

Bachelor o Master Degree in Business, Finance, Economics, Law, Mathematics, Statistics or related quantitative field. Dual degrees or interdisciplinary studies (e.g., JD/MS, JD/MBA) are highly valued.

Experience

At least 2 years of experience in regulatory compliance, legal risk management, or quantitative analysis is desirable.
Familiarity with U.S. federal and local banking regulations (including FDIC, OCC, FRB, OCIF, among others), as well as BSA, AML, OFAC, and fraud-related requirements, is considered

Other Qualifications

Excellent problem solving and decision-making skills.
Ability to work with multiple tasks simultaneously, establish priorities, and meet deadlines.
Strong interpersonal and collaboration skills.
Ability to negotiate effectively.
Excellent written and verbal communication skills in English and Spanish.
Proven experience drafting extensive regulatory or legal reports.
Computer and technological skills: Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Power BI, Word, etc.)
Candidates should possess strong scientific and technical documentation and presentation abilities, effective assertiveness and influencing skills, as well as the capability to communicate theoretical concepts clearly to non-expert audiences using accessible language.

Region Locations

San Juan, Puerto Rico

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Operational Loan Technician (San Juan, PR)

General Description

Performs daily monetary transactions for Corporate/ABL, Construction, Multifamily and New Market Tax Credit Loans Portfolio.

Essential Duties and Responsibilities

Receive Client’s Requests to prepare the transactions for approval and posting.
Use properly Excel formulas to complete the transactions.
Prepare Corporate/ABL, Construction and Multifamily transactions, including but not limited to Advances, payments, transfers between accounts, wire transfers, interest capitalization.
Prepare monetary transactions for syndicated loans, in addition to billings and Notices to Client and other Lenders.
Analyze loan transaction histories to prepare modifications requests related to interest rates, billings and any other loan terms, if necessary.
Prepare G/L accounting entries, billings and transactions for New Market Tax Credit Loans.
Coordinate to process the transactions within the established period with minimum errors.
Follow Up and confirm transactions are approved and posted on time.
Prepare the daily accounting and create it in SAP Application for posting.
Verify next day that the transactions were posted correctly.
Prepare the Request for Payment of invoices to Accounts Payable Unit.
File the completed transactions in digital and/or hard copy form.
Prepare Audit confirmations for Commercial Loans Portfolio.
Keep initiative to work in teamwork and complete the transactions on time and with minimum error, keeping attention to details.
Offer excellent service to Internal and External Clients.

Education

Bachelor's Degree in Business Administration or equivalent combination of education and experience.

Experience

At least two years of related experience.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Cyber Fraud Officer (San Juan-Cupey, PR)

Full Time Job Opportunity

General Description

Responsible for identifying, preventing and investigating fraudulent activities in an organization by refining machine learning models and identifying proofing techniques, analyzing digital identity signals to detect fraud trends.

Essential Duties and Responsibilities

Serve as a subject matter expert on fraud-related escalations and complex cases.
Represent the fraud team in strategic initiatives, fraud working groups, and industry forums.
Develop, implement, and maintain fraud detection and prevention strategies using advanced analytical tools and software.
Develop and maintain cyber fraud detection and incident response playbooks.
Collaborate with analytics, fraud strategy, and engineering teams to refine machine learning models and identity proofing techniques.
Examine digital identity signals across multiple channels (web, mobile, call center) to identify emerging fraud trends and vulnerabilities.
Assist in the design and implementation of risk-based authentication and identity verification strategies to prevent unauthorized access and fraudulent account creation. Implement tools in MiBanco and all customer-facing applications to enhance security.
Create operational procedures by working with fraud operations, cybersecurity and compliance teams and ensuring a holistic risk approach across the organization.
Provide education on identity fraud risks, tactics, and best practices to enhance fraud awareness across the organization.
Mentor junior analysts, providing guidance on fraud detection methodologies, data analysis techniques, and risk mitigation strategies. Serve as a mentor for the creation of alerts and strategies within the fraud team.

Education

Bachelor’s degree from an accredited college in cybersecurity, computer science information technology or a related field.

Experience

A minimum of 5 years of experience in fraud investigation and analysis, Cybersecurity or identify verification.

Certificates and Licenses

Global Information Assurance Certification (GIAC)
Certified Information Systems Security Professional (CISSP)

Other Qualifications

Analytical Skills

Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
Analytical: Collects, research and complements data; Synthesizes complex or diverse information
Design: Demonstrates attention to detail; Applies design principles; Generate creative solutions
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions

Communication Skills

Oral Communication: (Spanish and English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
Written Communication: (Spanish and English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively

Region Locations

Señorial Center Cupey - San Juan, Puerto Rico

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Testing/QA Analyst (San Juan, PR)

Job Type: Full Time

General Description

This position will be responsible for planning, developing and executing testing tasks to ensure that the developed products meet the design specifications and adhere to the quality expectations. Candidate must be capable of performing QA process for custom developed and packaged software products. This includes unit, functional, system, integration, regression and data conversion testing. Position will also support new features and maintenances development activity.

Essential Duties and Responsibilities

Work through the full software development lifecycle with primary focus on testing and documentation activities
Engage and participate in all aspects of design reviews, test and project plans, resource estimates, and implementation schedules
Develop, execute, and manage testing project plans, timelines, and dependencies
Review and interpret business and technical requirements. Create functional and non-functional test cases for all levels within the scope of testing
Work closely with business and IT lead on planning and executing the user acceptance testing
Develop and document testing processes and procedures
Develop test strategies in collaboration with business users, project lead and application developers
Create, maintain and execute performance, stress and endurance tests
Develop, build and maintain testing infrastructure
Track and monitor defects to closure. Analyze the issue to determine if the problem is an application issue, user issue, training issue, data issue or a software defect
Publish software defect reports, and report on overall software stability at project team meetings
Communicate issues, testing status in a concise and timely manner
Install, configure automated testing tools and execute test plans using test tools
Recommend QA process improvements or corrections throughout the methodology to continuously improve productivity and quality
Troubleshoot issues to identify root cause and transfer ownership of the issues to appropriate owners and drive complex issues to resolution with no or minimal supervision

Education

Bachelor's Degree in Computer Engineering, Computer Science, Information Systems or related fields.

Experience:

Two (2) years of experience in software development; programming; developing and executing test scenarios; and developing automated tests and tests frameworks with common commercial testing tools.

Certifications / Licenses:

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's):

Strong technical acumen: excellent trouble shooting and debugging skills. Experience participating in all aspects of a full-lifecycle development methodology and related quality concepts and processes. Good technical documentation skills. The ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Comfortable with complex systems, understanding common software architecture and data integration patterns. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and business reports in English for all audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with software’s, platforms, database, servers, design and programming tools such as: JavaScript, C++, Selenium, SQL, JBOSS, and Visio, among others is desired. Understanding of key design principles. Must have strong software development skills, including experience with programming and design.

Region Locations:

Puerto Rico

Work Schedule:

Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Sr Data Engineer (Rosemont, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

As a Senior Data Engineer, you'll hold a pivotal senior position within the Data Engineering function of Enterprise Data & Analytics division. In this critical role, you will orchestrate engineering activities across AWS, Informatica IDMC, and Snowflake platforms, ensuring robust and scalable data solutions that drive our data ecosystem forward. You'll lead a talented team of engineers and consultants, mentoring them to foster innovation and excellence while promoting best practices. Collaborating with multiple pillars across the division, you will align engineering efforts with organizational goals. This role will lay the modern foundation of the engineering unit, creating a strong data infrastructure, enabling advanced analytics and data-driven decision-making. By leveraging cloud-native technologies and data integration frameworks, you'll transform how we ingest, process, and deliver data assets across the enterprise. The ideal candidate brings deep technical knowledge alongside the leadership acumen to influence cross-functional teams and executives, positioning our data engineering capabilities as a competitive advantage in the financial services landscape. You will collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will address complicated challenges and propel advancement within the Enterprise Data & Analytics function

Essential Duties and Responsibilities

Design and implement comprehensive AWS data pipeline leveraging S3 data lake architecture, Glue ETL workflows, and serverless data processing solutions using Lambda and Step Functions for event-driven architecture.
Establish robust security, monitoring, and automation through implementation of IAM roles and policies for secure access controls, CloudWatch monitoring and alerting for pipeline health and performance metrics.
Build and optimize Snowflake data pipelines utilizing Streams and Tasks for incremental processing, Snowpipe for continuous data loading, and stored procedures for complex transformations.
Configure and maintain Snowflake security features including role-based access control, Dynamic Data Masking, Row Access Policies, query optimization to manage compute costs effectively.
Develop and maintain IDMC Cloud Data Integration mappings and workflows for complex data transformation requirements, utilizing appropriate transformation types (Router, Joiner, Aggregator, Lookup) and implementing parameterization for reusable and flexible pipeline components.
Develop automated data validation frameworks between Informatica IDMC and Snowflake to ensure data integrity
Have a solid understanding of delivery methodology (SDLC) and lead teams in the implementation of the solution according to the design/architecture.
Implement Informatica PowerCenter to Informatica IDMC migration strategies for legacy data integration workflows
Lead cross-functional engineering teams through agile methodologies, sprint planning, and delivery management
Participate as active agile team members to help drive feature refinement, user story completion, code review, etc.
Collaborate with Data governance team and Implement data governance frameworks ensuring compliance with banking regulations (GDPR, CCPA, PCI-DSS).
Establish CI/CD practices for data engineering assets using tools like GitHub Actions, Jenkins, and AWS Code Pipeline.
Optimize data platform performance through query tuning, compute resource management, and architectural enhancements.
Develop data quality monitoring solutions that provide visibility into data completeness, accuracy, and timeliness.
Create and maintain technical documentation for engineering processes, architecture decisions, and system configurations
Monitor and troubleshoot production data pipelines to ensure reliability and minimize business disruption
Establish testing practices including unit, integration, and performance testing for data engineering solutions
Evaluate emerging technologies and recommend strategic adoption to enhance data engineering capabilities
Define and track key performance metrics for data engineering operations, identifying areas for improvement
Lead knowledge transfer sessions and technical training to upskill junior engineers and consultants
Collaborate with enterprise architecture teams to align data engineering solutions with broader technology strategies
Represent the data engineering pillar in cross-divisional planning sessions and strategic initiatives, advocating for necessary resources and priorities

Education

Bachelor’s degree in computer science, Data Engineering, Statistics, or a related field.

Certifications / Licenses (Optional)

Cloud-based analytical services, showcasing extensive knowledge of cloud platforms for data analytics and machine learning

Experience

Minimum of then (10) years of experience in implementing large scale Data & Analytics platform in AWS, Azure, or Google Cloud, on-prem and Hybrid environment.
A minimum of seven (7) years of hands-on experience in Datawarehouse and Data Integration (ELT/ETL)
A minimum of five (5) years of robust experience in data engineering, data analytics, or a similar leadership role.

Other Qualifications

Demonstrated experience designing and implementing scalable data pipelines using AWS services (Glue, Lambda, Step Functions, S3, EMR)
Strong background and problem-solving skills with Enterprise Data warehouse, ETL/ELT development, Database Replication, metadata management and data quality.
Experience in delivering technical solutions in an iterative, agile environment (Scrum/Kanban)
Experience working with Data Lakes loading disparate data sources- Structured, semi-structured data (Flat files, XML, JSON, Parquet) and unstructured data.
Strong foundational leadership in Python and / or Apache Spark for processing, analyzing, and innovating in data engineering.
Demonstrated experience migrating on-premises ETL workloads to cloud-native solutions
Experience migrating traditional PowerCenter workflows to Informatica IDMC Cloud Data Integration.
Strategic leadership experience with a variety of databases, including Oracle, SQL Server, and MySQL, paired with advanced knowledge of SQL and PL/SQL for sophisticated data querying, manipulation, and database management.
Deep understanding and hands-on experience with big data platforms such as Snowflake, Redshift, Big query, Spark, or similar transformative technologies.
Strong data warehouse applications knowledge in preferably in financial/insurance domain is required.
Knowledge of real-time data integration patterns using technologies like Kafka, Kinesis, or Snowpipe
Track record of successful large-scale data migration projects from legacy systems to modern cloud platforms
Exceptional ability to interpret complex data and communicate strategic insights to both technical and non-technical stakeholders in a leadership capacity.
Exceptional critical thinking, problem-solving skills, and a strong vision for the analytics domain's future.
A strong commitment to continuous learning, development, and staying ahead of industry trends in the data analytics domain.
Stellar written and verbal communication skills coupled with a meticulous attention to detail and the ability to convey strategic visions and plans.
Demonstrated leadership abilities in a collaborative, dynamic, and fast-paced environment, managing multiple priorities with strategic acumen.
Demonstrated proficiency in agile-based development methodologies, championing methodologies like Scrum and Kanban for collaborative, innovative, and efficient data product development.
Visionary ability to manage big data, with proven hands-on leadership in managing and processing voluminous, complex datasets.
Foundational leadership in managing diverse data feeds, including batch, near real-time, and real-time, ensuring strategic, efficient data management and processing.

Region Locations

Hybrid opportunity from Rosemont, IL or San Juan, PR

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Base Salary & Benefits

Our base salary for this position located in Rosemont, IL generally ranges between $165,000 and $175,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.”

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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If you are a California resident, please click here to learn more about your privacy rights.

Branch Supervisor (Miami, FL, US, 33131)

Brickell Ave FL

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

In this position, you will:

Operations
Responsible for overseeing and coordinating all operations of a branch, including:

Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
Monitor controllable expense accounts (e.g., overtime)
Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment

Sales Management

Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets

Best in Class Customer Experience

Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly

Risk Management

Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Sales and Service Associate (Hialeah, FL, US, 33012)

Hialeah FL

In this position, you will:

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition, and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements
Assist in the processing of night depository bags and currency, and ATM settlements as required

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Commercial Banking Portfolio Analyst (Miami Lakes, FL, US, 33016)

Pop Assoc FL

This position is responsible for the effective annual and quarterly review of a designated portfolio and also provides day to day support to a designated business banking team to ensure customers are effectively serviced and operational situations resolved promptly and efficiently.

In this position, you will:

Ensure all information is received to prepare Annual Review and complete AFU forms.
Periodically review existing documentation in files for accuracy and consistency.
Review and analyze information received to determine adequate debt service coverage and other covenants.
Determination of adequate risk rating for each loan annually and preparation of ORRAT
Obtain updated credit reports as needed to keep files current.
Respond to vendors, accountants and auditors for informational requests or for verification of information received.
Monitor financial reporting and covenant requirements to keep customer in compliance.
Review of loans downgraded or deemed to have credit weaknesses. Forward to work-out any potentially uncollectable loans.
Ensure respective databases are accurate and up to date for customer information.

To be considered, you will need:

Bachelor’s Degree in Business or related field
Minimum of one year of experience in commercial banking
Ability to review and analyze property rent rolls, leases, income and expense statements, tax returns, corporate and personal financial statements
Familiarity with appraisals, environmental, site inspections, plan and cost review reports, global cash flow and stress testing
Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame
Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc)
Detailed knowledge of Excel is required, as well as basic computer operations

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Sr. Commercial Banking Portfolio Officer (New York, NY, US, 10004)

Middle Market - NY

This position is responsible for effective portfolio management, underwriting support and customer service. The Commercial Banking Portfolio Officer monitors covenant compliance, ensures reporting requirements are met timely, provides underwriting support for existing (new credit exposures and annual reviews of existing loans) and prospective customers and provides day to day support to the Commercial Relationship Officers and Team Leaders in insuring that customers are effectively serviced, their inquiries responded to, and operational situations resolved promptly and efficiently.

Given the amount of time the lending team is in the field, this individual is critical to providing consistent quality service in accordance with bank goals to attain growth, reduce losses and increase profitability and customer satisfaction.

In this position, you will:

Collaborate and consult with Commercial Banking Relationship Managers, Commercial Loan Servicing Specialists, the Director and Senior Leaders to resolve issues and achieve goals.
Manage the credit needs of the portfolio and assisting the Relationship Managers with underwriting new loans by analyzing financial statements, projections, and appraisals. Analyzing current and prospective clients’ cash flows, leverage, ability to pay and identifying key risks.
Prepare, review and edit credit memos.
Monitor assigned portfolio of credit commitment to ensure on-going compliance with loan agreements, covenants and payoff requirements. Raise issues early and make recommendations to resolve problem accounts in partnership with deal teams.
Ensure compliance with all policy and regulatory requirements.
Research, investigate, and resolve customer discrepancies, complaints, and payment issues.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Assist the relationship officers with Client management, which includes doing spreads, managing the loan pipeline from approval to close, as well as managing the loan portfolio with renewals, maturity, annual, quarterly, and semi-annual financial reviews
Compile and analyze data and generate management reports with recommendations as needed
Responsible for managing the relationship with third party servicers
Arrange closings of renewals and restructures and book same on loan system
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 3 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis. Completion for formal bank credit training program desired.
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $151,000.00 and $165,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Sales and Service Banker (New York, NY, US, 10011)

14th Street Platform

The Sales and Service Banker is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction. This role is responsible for the accurate processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied.

Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.

In this position, you will:

Sales

Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Proactively conduct sales activities to gather data and to drive business to the branch through outbound prospecting, as well as in person or phone interviews with clients and prospective clients, community involvement, etc.
Cultivate internal partnerships with Commercial and Wealth Management to promote integrated sales and service efforts across Popular. Help mentor fellow branch employees, encouraging a constant focus on providing a second to none customer experience and promoting the use of digital channels
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: Associates degree from accredited college along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $26.00 and $29.25 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Commercial Relationship Officer - Business Banking (New York, NY, US, 10004)

Business Banking NYM

Responsible for developing and growing a commercial client portfolio, focused on the small and medium enterprise client segment. Serves as a "trusted advisor", developing relationships with clients based on the clients' business objectives and lifecycle. Originates both credit and non-credit opportunities and expands existing relationships to drive profitable revenue growth and quality credit.

In this position, you will:

Engage in community relationships and activities for business development
Identify, develop, and build profitable relationships with prospects and clients consistent with the objectives of the Bank
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial priorities and provide the products/services that are most appropriate for their situation
Cultivate internal partnerships with Treasury Management, Private Banking, Wealth Management, and Branch teams to provide comprehensive financial solutions to clients and expand client relationships and cross-selling
Proactively monitor portfolio for ongoing credit quality credit renewal, and adherence to policy. Ensure accurate and timely risk identification
Work with credit to negotiate, structure, and underwrite credit transactions that meet clients’ needs and are consistent with the credit quality standards and operational compliance requirements of the Bank. Monitor the loan documentation process and close the loan

To be considered, you will need:

Bachelor's degree from accredited college or university and/or seven years or more of experience in commercial credit with an established portfolio of Commercial customers or equivalent related experience and training
Ability to positively interact with customers in difficult and demanding situations and use various interpersonal styles and communication methods depending on customer and situation, to gain acceptance of a product or service
Highly capable of effectively defining problems, searching for root causes and recommending actionable solutions
Excellent analytical, communication, and report preparation skills
Knowledge of the following: Commercial and consumer credit regulations, policies, and procedures; Loan analysis, restructuring, and documentation; Collection Techniques and Structure financing analysis
High degree of computer literacy
Ability to establish and maintain effective work relationships both internally and externally

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $150,000.00 and $175,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Sales and Service Banker (Elizabeth, NJ, US, 07201)

Elizabeth NJ Mgmt

In this position, you will:

Sales

Execute a sales plan by identifying optimal methods for attaining branch targets and sales goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Proactively conduct sales activities to gather data and to drive business to the branch through outbound prospecting, as well as in person or phone interviews with clients and prospective clients, community involvement, etc.
Cultivate internal partnerships with Commercial and Wealth Management to promote integrated sales and service efforts across Popular. Help mentor fellow branch employees, encouraging a constant focus on providing a second to none customer experience and promoting the use of digital channels
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Support operational activities as needed, including merchant depository processing, ATM settlements, client transactions, etc.

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: Associates degree from accredited college along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Commercial Relationship Officer (Miami Lakes, FL, US, 33016)

Middle Market South Florida

We are currently looking for a seasoned COMMERCIAL LENDER with a transportable book of business to join our Commercial Banking team. In this position you will generate business relationships and be responsible for the development and maintenance of credit and non-credit relationships with commercial customers, corporate accounts and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction.

In this position, you will:

Be responsible for developing a commercial customer portfolio and managing customer relationships of this portfolio. This created portfolio should have a heavy emphasis on deposits as well as loans.
Visit with clients and prospective clients regularly, interview and analyze the financial structure of customers and prospects and recommend products or applicable services.
Prepare loan reports for revision and approval of immediate supervisors and all written reports on calls made to existing and prospective accounts.
Analyze financial statements, revise collateral, documents and processes commercial loan application and make recommendations regarding credit request, refers to your immediate supervisor.
Follow up on assigned commercial accounts that are overdraft and refer them to his supervisor for final approval.
Review and analyze commercial loan reports, direct liability, non-performing, new loans and payment.
Build effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about the bank products and services that are most appropriate for their situation.

To be considered, you will need:

High School Diploma or equivalent required; Bachelor’s Degree in Business or related field preferred.
Minimum of 7 years of experience in commercial credit with an established portfolio of Commercial customers.
Effective sales ability and persuasiveness.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Branch Supervisor (Bronx, NY, US, 10458)

Bronx Fordham Road NY

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

In this position, you will:

Operations
Responsible for overseeing and coordinating all operations of a branch, including:

Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
Monitor controllable expense accounts (e.g., overtime)
Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment

Sales Management

Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets

Best in Class Customer Experience

Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly

Risk Management

Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
NMLS registration; Safe Act compliant

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $32.00 and $36.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Senior Risk Analyst (San Juan, PR)

Senior Risk Analyst

Job Title: Senior Risk Analyst

Division: Enterprise Data & Analytics

Job Summary: The Senior Risk Analyst is responsible for overseeing regulatory and general controls for the Enterprise Data & Analytics (ED&A) Division, acting as the main liaison for auditors, and ensuring timely escalation and resolution of gaps. This role involves strategic thinking, problem-solving, and interaction with various divisions within the bank.

Key Responsibilities:

Oversee Regulatory IT General Controls

Discuss new gaps resulting from management self-identification, day-to-day operations, audits, and other assessments.
Establish action plans with ED&A Managers, reach agreements within teams, lead status meetings, and ensure timely escalation and resolution of gaps.
Review narratives and send issues for closure.
Maintain metrics for the division and report status to direct Manager, ED&A Division Manager, and collaborate with IT, Financial & Operational Risk Division, and Cyber.

Lead Liaison for Auditors

Act as the main liaison with external auditors for SOX/ITGC audit.
Evaluate requests for information, understand ED&A Division operations, and clarify information to auditors.
Have knowledge about overall ITGC controls, allowing understanding of end-to-end processes involving other areas of the bank and identify mitigating controls.

Required Knowledge and Skills:

Strategic thinking to evaluate the impact of topics across the ED&A Division and other divisions of the bank.
Ability to lead meetings, coordinate efforts, provide guidance, and reach agreements with parties involved.

Interactions:

Interact with all ED&A Division teams, SOX Compliance, Cyber Security Division, IT, Financial & Operational Risk Division, Cyber Risk & Assurance Team, IT Assurance, among other divisions within the bank.
Mainly interact directly with Managers I & II and Senior Managers.

Decision-Making:

Discuss new gaps and assess the impact on the team and overall division, sometimes involving other divisions of the bank.

Education Requirements

Bachelor’s degree in relevant fields such as Finance, Accounting, Business Administration, Economics, Data Analytics, or Information Systems.
A master’s degree (MBA, MS in Risk Management, or Data Analytics) could be preferred or beneficial but not necessarily required.

Experience Requirements

5+ years of experience in risk management, audit, regulatory compliance, or general IT controls within financial services or banking.
Experience working with SOX/ITGC audits, regulatory compliance frameworks, and risk assessment methodologies.
Hands-on experience with data governance, cybersecurity controls, and financial risk analytics would be valuable.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Teller (Part Time) (Bronx, NY, US, 10457)

Bronx East Tremont NY

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $20.00 and $22.50 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Practice Leader (San Juan, PR)

Job Type

Full Time- Exempt

General Description

Work with PRS leadership, setting the overall direction and goals for Broking and Commercial Market Management. Responsible for developing strategic placement solutions for large lines portfolio held by the company. Designs and oversee the execution of PRS Risk Management Services, Placement process, carrier negotiations and reinsurance strategy.

Essential Duties and Responsibilities

• Lead quote process and support Insurer negotiations and relationship management.
• Support client retention and negotiate to ensure excellent experience.
• Conduct market research to identify suitable insurance providers.
• Negotiate coverage terms and premiums with local and international insurance markets.
• Visit and manage relationships with key accounts.
• Provide orientation to internal and external producers about insurance products.
• Serve as an Internal Subject Matter Expert and coach to develop internal talent including producers, sales and service officers and account executives
• Collaborate with coworkers in campaigns and during times of high volume to meet standards of service.

Education

Bachelor's Degree

Experience

At least 10 years of related experience in the Property & Casualty insurance industry.

Certifications / Licenses

Property & Casualty Insurance Producer or Registered Representative License.

Other Qualifications

• Excellent oral and written communication skills, both in English and Spanish.
• Extensive knowledge of relevant market conditions for specific class/portfolio.
• Strong knowledge of legal and regulatory requirements.
• Strong knowledge of underwriting process and procedures.
• Strong knowledge of claims management process and procedures.
• Intermediate/ advanced level understanding of relevant software including Excel and other departmental software packages.
• Strong level of numeracy and literacy, interpersonal and communication, analytical and negotiation skills.
• Strong planning, organizing and problem-solving skills.
• Capable of managing multiple tasks/projects simultaneously at a very fast pace.

Region Locations

Corporate Office Park 001, Guaynabo PR

Work Schedule

Monday to Friday- 8:00 am to 5:00 pm

On-site
Flexibility to work non-business hours, weekends, and holidays when needed.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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People Strategy Consultant (San Juan-Santurce, PR)

GENERAL DESCRIPTION:

This senior individual contributor role provides important strategic advisement and coaching to senior leaders and executives. Leads initiatives in the areas of organizational structure changes, talent management, employee engagement, Our People strategies and project leadership for critical projects.

ESSENTIAL DUTIES AND RESPONSABILITIES:

Change Enablement and Organizational Structure -

Lead and support change management for medium-impact changes (within a single Division or unit)
Scope of changes:
- Division Change - Change impacts 1-2 Divisions - with less than 50 employees impacted
- Unit Changes: Change impacts 1-2 units within the same division or across 2 different divisions (transfers of employees across units, combination of units)
- Employee engagement would be negatively impacted if we do not support
- Invesco projects in the category of Strengthening Our Foundations (non-Transformation)
Advise clients on organizational structure decisions when they consider organizational changes, implementing new structures or reimagining roles to support shift in business strategy
Align with Talent Acquisition to ensure the structure, impacted roles are mapped to SAP for a seamless transition
Provide guidance about OP processes that the leader needs to complete directly with the COEs (e.g., comp. analysis, recruiting needs, etc.)

Talent Mgmt. Project Leadership for Complex Organizational Change Projects -

Project leadership of Organizational Change projects impacting several Divisions, across different Groups, (e.g., Data & Analytics, Complex Org Changes)
In partnership with the assigned OD Consultant

Employee Engagement Action Plans (Critical Divisions) -

Partner with the Division Managers of the critical divisions that have an opportunity to impact employee engagement.

Analyze the needs from the increased pulse and annual engagement surveys – focus on end-to-end strategy to improve EX/engagement for the Division
Create action plans based on the opportunity areas
Leverage OPI dashboard to triangulate insights from surveys.
Identify if expert OD or Executive Coaching support is needed to provide client/team interventions.
Quarterly updates to the Group Manager on Action Plan progress.

Our People Corporate “Push” Strategies -

Support the adoption of Our People push strategies through the engagement of Group Managers

Champion and cascade information about corporate OP Strategies (performance management, purpose and culture, new EVP, employee engagement, DEI, etc.)
Leverage Group Mgr. meetings to inform Division Managers about their responsibilities in these people strategies

Leadership Alignment (Roles & Responsibilities) -

Facilitate alignment (roles & responsibilities) b/t leaders and leadership teams (before OD/Change involvement)

New Group/Division Manager Onboarding -

Lead and design onboarding process for new Group/Division Managers (new to org, rotated, promoted)

EDUCATION/EXPERIENCE:

Bachelor's degree (B. A.) in Human Resources or related degree; 5+ years of related experience is desirable.

JOB RELATED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Strategic Talent - Understands the people strategy and able to guide/coach clients and the team on topics related to the Talent Management lifecycle (Performance Management, Employee Experience/Engagement Surveys, Talent Management push strategies).
Strategic Thinking - Making systemic evaluation, measuring results, making decisions in a timely manner; understands and connects to the business environment.
Analytical Skills - Exhibits one or more of the following:
- Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
- Analytical: Collects, researches and complements data; synthesizes complex or diverse information
- Design: Demonstrates attention to detail; apply design principles; generate creative solutions
- Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions
Executive Presence and Facilitation - Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; can quickly establish credibility with senior executives and leaders throughout the organization; able to present/lead/facilitate senior leadership teams; extensive experience influencing and gaining commitment from senior leadership and other key stakeholders.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Service Representative | Popular Securities (San Juan, PR)

Job Type

Full Time- Non Exempt

General Description

Responsible for accurately processing customers’ disbursements and deposits. This role ensures that all customers’ disbursements and deposits are processed in a timely manner and in compliance with regulatory requirements and internal policies. Works closely with Client Service Associates, Financial Consultants, and other units within and outside the firm.

Essential Duties and Responsibilities

Accurately process all requests related to money movements such as ACH, Wire transfers, Foreign Currency transactions, and customer’s deposits. Ensure all disbursements and deposits are executed within a specified timeframe and in compliance with regulatory requirements and internal policies. Reconcile GL account daily and resolve any discrepancies in a timely manner. Maintain accurate records of money movement activities for audit and regulatory purposes. Support audits and regulatory reviews by providing necessary documentation. Provide exceptional customer service by responding to customer service requests, calls, and emails. Actively listen to customer requests and inquiries. Identify and assess customers’ needs to achieve satisfaction.
Functions:
• Execute money movements -ACH, wire transfers, etc.
• Perform appropriate entries in the system for Telepago and ACH Return processes
• Process Check deposits
• Ensure daily settlements are completed on time
• Reconcile GL Account
• Back up to operations personnel as needed

Education

Bachelor’s degree in Business Administration or related fields or equivalent combination of education and related experience.

Note: Related experience refers to the professional background related to the responsibilities and skills required
for the position.

Experience

At least 1 year of experience in customer service.

Other Qualifications

Excellent oral and written communication skills in both Spanish and English
Customer service oriented
Detail-oriented with analytical skills
Ability to establish priorities and to work with multiple tasks simultaneously
Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals
Excellent interpersonal and communication skills towards customers and coworkers
Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point etc.)

Region Locations

Popular Center Building, 12th floor

San Juan, Puerto Rico

Work Schedule

On-Site
Monday to Friday 8:30am - 5:30pm.
Availability to work extended hours, holidays and weekends.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Data Product Owner (Chicago, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

A Technical Data Product Owner is a strategic leader within the Enterprise Data & Analytics function within Popular, responsible for the full lifecycle of data products including strategy, development, launch, and revenue generation.
This role focuses on creating data products that cater to the specific needs of the financial sector. The Data Product Owner ensures that data products adhere to industry regulations and contribute to informed decision-making and financial reporting. The individual collaborates with cross-functional teams, engages with clients, and drives revenue growth through data products. You will be part of diverse teams of professionals across different geographies to deliver a wide range of data and analytics services. You will be solving complex issues and driving growth across the Enterprise Data & Analytics function.

Education

Bachelor’s degree in business, Finance, Engineering, Computer Science, or a related field.

Experience

Minimum of five (5) years of experience in data product management, financial data analytics, or a related field within the financial sector.

Licenses or Certifications (Preferred)

CSM, PMP, PMI, CSPO, PM

Essential Duties and Responsibilities

Strong understanding of financial regulations, data governance, data analytics, product management principles, and revenue generation strategies.
Experience with cloud platforms: Microsoft Azure, GCP, AWS.
Proficient in SQL, data analysis, and profiling.
Familiar with Data Lake, Snowflake, Redshift, Hadoop.
Knowledge of Data Vault 2.0 and Dimensional modeling.
Past projects utilizing data science, AI/ML, data visualization, BI tools, and techniques.
Hands-on experience with AWS, Snowflake, and other cloud-based data management tools and technologies.
Strong technical background to understand and solve complex platform challenges.
Proven track record in Agile teams and frameworks to deliver iterative solutions efficiently.
More than three (3) years developing scripts or data pipelines using modern programming languages such as Python (preferred), bash, Ruby or JavaScript.
Expert level and/or knowledge (3+ years) of Cloud technologies such as AWS (preferred), Azure or GCP. Candidates have architected data solutions in the Cloud such as Data Lake design, advanced analytics (Sagemaker or Spark/EMR) and streaming technologies (Kafka or Kinesis).
Minimum of three (3) years working with Infrastructure as Code tools such as Terraform or AWS CloudFormation and have designed custom modules that can be consumed either internally or by use of third-party organizations.
Deep knowledge (3+ years) of DevOps principles and tools such as Git, Docker, GitLab, Nexus or Jenkins. Have designed custom builds or orchestrations in the data space using these tools.

Other Qualifications

Strong work ethic and accountability, comfortable owning tasks or delegating effectively.
Exceptional problem-solving skills and the ability to balance technical and business priorities.
Collaborative mindset to work closely with cross-functional teams and external stakeholders.
A unique ability to combine technical insight with strategic vision to launch critical products.
Excellent communication, collaboration, and leadership skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Base Salary & Benefits

Our base salary for this position located in Chicago, IL generally ranges between $150,000 and $160,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sr. Organizational Development Consultant (Miami Lakes, FL, US, 33016)

We are seeking a dynamic and experienced Sr. Organizational Development Consultant with a proven track record in leading organizational change strategies and across a portfolio of change projects. The ideal candidate will have experience in leading organizational change and organizational development initiatives, managing multiple projects simultaneously, and in using the ADKAR model consistently (Prosci). They will collaborate with peer OD/change practitioners to ensure the successful execution of change initiatives across the organization.

Key Responsibilities:

• Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.

• Design and facilitate OD interventions for leaders and leadership teams for assigned client groups. Must have experience and confidence leading and facilitating executive-level stakeholders.

• Apply established change mgmt. framework, tools, and systems across projects. These include risk management plan, stakeholder impact analysis, communication plan, measurement, and resistance management, and aligning with COEs in HR (e.g., Learning & Development for learning/training plan).

• Proactively diagnose and assess organizational development needs, and work with internal partners to design solutions to address gaps and opportunities.

• In collaboration with peer OD/change practitioners, analyze and provide visibility about change initiatives, including collisions, potential change fatigue and compounding stakeholder impacts surfacing from overlapping changes.

• Work closely with cross-functional teams (within and outside of HR) to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.

• Measure and evaluate change strategies to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.

• Provide expertise, best practices, and coaching project teams and organizational stakeholders throughout the change management process, fostering a culture of openness, collaboration, and continuous improvement.

• Design and facilitate leadership and team building workshops, exercises, or programs to enhance the cohesiveness of teams.

• Create and deliver impactful presentations and communications (Spanish and English) for executive audiences; present OD/change management strategies and progress updates to senior stakeholders, providing insights and recommendations for driving successful outcomes.

• Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed to ensure successful outcomes.

Qualifications:

• Proven experience in leading and executing change management for complex organizational changes.

• Strong understanding of change management principles, methodologies, and tools, with a focus on the ADKAR framework.

• Excellent project management skills, with the ability to manage multiple priorities and deliverables simultaneously.

• Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders.

• Change management certification (e.g., Prosci, ACMP) preferred.

Minimum Education

• Master's Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree)

Experience

A minimum of 8-10 years of related experience.

Preferred Certifications / Licenses

• Prosci - Change Management certification

• Organizational Development

• Coaching

• Strong written and spoken Spanish and English abilities

• Strong PowerPoint and presentation skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Security Engineer (San Juan, PR)

Job Type:

Full Time

General Description:

Applies skills as an experienced professional to ensure the security of enterprises. Recommends methods and techniques to achieve optimal results and helps establish a culture of security across the organization. Supports the achievement of compliance and regulatory goals that are based on the high level of security built into our products. Creates processes to support high quality security-operations, with real-time monitoring of security and compliance in corporate environments with a global user community. The incumbent will need to be highly knowledgeable of the concepts of security, compliance, and assessment as well as have the technical ability to converse with software engineers about their plans and security concerns.

Essential Duties and Responsibilities:

Operate, monitor, and maintain security controls and processes.
Support the implementation and optimization of security tools and solutions used for detection, prevention, and response.
Perform regular security assessments, assist with tracking remediation efforts, and provide technical input to reduce risk exposure.
Support security projects and initiatives by providing technical input, documenting processes, and validating configurations.
Develop and maintain runbooks, SOPs, and technical documentation for security operations tasks.
Escalate incidents, gaps, or issues appropriately, and collaborate with senior engineers or incident response teams as needed.
Collaborate with cross-functional teams to ensure security requirements are met during system changes or new deployments.
Support compliance and audit activities by providing evidence and ensuring operational controls are in place
Ensure enterprise system's components meet compliance requirements.
Participate in incident identification and response activities.
Perform security evaluations and continuous monitoring processes.
Performs SecOps related assessments as assigned utilizing security tools and methodologies.
Maintains oversight vendors regarding the security maintenance of their systems and applications.
Provides periodic status reports, including outstanding issues.
Assist in all Cybersecurity audits, risk assessments and regulatory compliance.
Serve as SME within security projects and perform security operational defined processes.
Promote awareness of applicable regulatory standards, upstream risks, and industry’s best practices across the company.
Other duties as requested

Education:

Bachelor’s degree in Business Administration, Computer Sciences, Computer Engineering, Information Systems or related fields.

Experience:

Three (3) years of proven progressive experience in security aspects of system engineering in a complex technological environment.

Certifications / Licenses:

Certifications are highly desirable but not required

CASP+, CEH, Security+, CISSP

Knowledge, Skills & Abilities (KSA's):

Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.

Strong technical acumen: knowledge of Cyber Security, Information Security, and Information Technology concepts. Strong knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as: Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations: Colombia or Puerto Rico

Work Schedule: Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Systems Analyst (San Juan-Cupey, PR)

Job Type

Full-Time Position

General Description

Administers, coordinates application changes, manages, and supports the applications to ensure their correct performance.

Essential Duties and Responsibilities

Responsible for administering the applications assigned. 
Validates application usability and monitors system stability, ensuring that all operational tasks run error-free and application performance is optimal.
Manages recurring procedures of the applications.

Keeps up-to-date documentation of all application procedures. 
Collaborates in the coordination of annual certifications for the assigned applications. 
Analyzes new requests and other application-related investigations. 
Manages incidents to ensure they are reported and documented. 
Ensures each incident is analyzed and diagnosed and its root cause is found. 
Recommends new controls to avoid incidents.  Ensures communication with all BU and Operational Teams affected. Reports the issue, status, and diagnosis. 
Coordinates Release Management/System enhancement. 
Collaborates with project teams and supports projects related to application implementations or upgrades.

Education

Preferably, a bachelor’s degree in computer science or information systems or information systems certification is preferred.

Experience

Experience administering applications.
Experience with application implementations and upgrades is preferred.
Experience with incident management.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Systems Analyst (San Juan-Cupey, PR)

General Description

Change analyst handles and manages the change management operational activities which involves registering, categorizing, reviewing, planning, and preparing necessary documentation for the change requests.

Essential Duties and Responsibilities

Register, categorize and prioritize changes after conducting thorough analysis.
Facilitate CAB meetings.
Maintain balance between business need for prompt change and the necessity of ensuring that stability of existing systems is not compromised.
Document and publish CAB meetings reviews.
Reroute misdirected changes that have not been handled with in a timely manner.
Identify changes that need special attention or escalation.
Ensure change review is completed immediately after successful implementation.

Other Responsibilities

Draft and send out communications to ensure that all relevant stakeholders are aware of the procedures.
Enable decision making by optimizing activities within teams. This includes but is not limited to reviewing test scripts and internal processes.
Work with change manager to ensure change activities are properly communicated.
Ensure change implementers are adhering to the process and procedures as defined.
Assure service quality objectives, governance compliance, and responsiveness through KPIS and metrics.
Support the development and execution of change management activities in partnership with customer teams- including stakeholder engagement, communication, training, and readiness and adoption measurement plans. Collaborate with the team and key stakeholders to ensure timely delivery and quality of assigned deliverables.
Mediate conflicts related to the change where necessary. Identify possible issues/concerns, escalate risks and issues to management and project leadership teams, and implement mitigation plans if necessary.
Collaborate with Incident Management, Release Management and Deployments teams

Education

Preferably a bachelor’s degree in Computer Science, Information Systems, or related discipline.

Experience

Three (3) years of experience in technical support and/or customer support role.
Knowledge of concepts regarding design and deployments of information technologies.
Ability to understand the basic tenets of the physical IT system and that system’s relation to applications.
Understanding of foundation IT technical issues and relationships.
ITIL Knowledge or certification, preferred.
Knowledge on quality assurance and audits.
Excellent judgement, tact, and decision-making ability.
Excellent communication, documentation, and presentation skills.
Good analytical and systematic approach to problem solving.
Fluent in Spanish/English

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Banking Portfolio Officer - Healthcare (New York, NY, US, 10004)

Commercial Healthcare Portfolio & Ops

This position is responsible for the effective service of the Healthcare commercial portfolio.

The Commercial Banking Portfolio Officer provides day to day support to the Commercial Relationship Officers and Team Leaders in ensuring that customers are effectively serviced, loan closings are efficiently managed and operational situations are resolved promptly. Furthermore, the Commercial Banking Portfolio Officer manages a portfolio of Healthcare relationships to ensure maturities are booked timely.

In this position, you will:

Interact with Credit/Risk departments and ensure process and products are in accordance to procedures and policies.
Prepare, organize, write credit memos inclusive of Annual Reviews, Renewals, Extensions, Modifications, Waivers and Consents.
Review Loan Agreements in accordance with Loan Approvals.
Manage monthly maturity reports.
Request, receive and review customer's compliance with financial reporting and covenant requirements.
Manage the loan portfolio for renewals, extensions and modifications.
Responsible for Financial and Borrowing Bases Analysis for respective portfolio.
Point of contact for Healthcare Team’s Syndicated/Participant Loans.
Analyze data, generate management reports and present as needed
Responsible for loan portfolio closings; coordinate with Commercial Loan Documentation and Operations to effectuate closings.
Interact with external Legal counsel for loan agreement preparation.
Interact act with Commercial Servicing, Cash Management and Operations departments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Responsible for monthly report presentations.
Responsible for client template presentations (financial, covenant and borrowing base templates).
Support in internal and external audits.
Research, investigate, and resolve customer discrepancies, complaints, and payments.
Work with Commercial Loan Specialists in mentoring, career growth and providing guidance.
Support Portfolio Supervisor in managing portfolio and workflow.

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 5 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility
Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc)
Familiarity with appraisals, environmental, site inspections, plan and cost review reports, global cash flow, and stress testing
Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame
Important Skills: Time Management, Organization, Excel and Word, Proficient phone, email, math and writing skills. Commercial Credit Experience/Education preferred. Commercial Healthcare Experience/knowledge desired. Strong awareness of Compliance and Risk policies. Strong Communication and Presentation skills.
Systems Skills: FIS, Commercial Loan Pipeline, Commercial Loan Information System, Onbase, DCI, JIRA, Salesforce, Service Request Portal, Collateral 360

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $95,000.00 and $105,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Season Claims Specialist (San Juan-Cupey, PR)

Seasonal Job Opportunity

General Description

The Fraud Recovery Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.

Essential Duties and Responsibilities

Investigates complaints received by phone, email or mail and through the internal claims system.
Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.
Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.
Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.
Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
Perform other tasks related to fraud and to the recovery process with the brands as assigned

Education

60 approved credits or equivalent combination of education and experience.

Experience

At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.

Other Qualifications

General knowledge of the financial industry
Basic knowledge of regulations E and Z
Knowledge in Office 365
Skills in data entry
Bilingual: English and Spanish

Region Locations

San Juan, Cupey.

On site Job Opportunity.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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