Jobs at Popular

HR Officer | Compensation (San Juan-Santurce, PR)

General Description

As an HR Officer in the Compensation Center of Excellence, you will be able to analyze, assess, design, and administer compensation policies and programs, including base pay, incentive pay, and rewards programs to support the business to meet their goals through effective talent attraction, development, and retention. This position will work on analysis referred by Talent Acquisition to manage new job analysis, offers for new or existing positions that require evaluation, job level analysis, and internal equity validation, among others.

Essential Duties and Responsibilities

Compensation Governance and Analytics

• In alignment with the Bank’s People Strategy, administer and effectively implement the organization’s compensation programs.

• Collect and analyze data to ensure that the Bank’s rewards are aligned with benchmark practices which will enable businesses to fulfill business strategy.

• Analyze components of the remuneration scheme and prepare internal equity and external competitiveness reports; and ensure all employees’ compensation is applied properly

• Monitor the Bank’s job evaluation, leveling and classification programs.

• Reviews and oversee the career path process among Job Profiles to ensure overall consistency and appropriateness of application, and compliance with established policies, procedures, and guidelines.

• Conduct job audits, evaluations classifications and grade levels and make compensation recommendations for existing employees.

• In collaboration with the Regulatory Compliance, we assist in the bank’s incentive compensation projects to comply with sales practices policy and other compliance and risk regulations.

• Define, document, and interpret talent compensation related policies with Legal and HR.

• Conduct large scale and ad hoc compensation analyses and with projects needed.

• Work closely with Talent Acquisition (TA), to understand job requirements, and provide guidance on compensation related matters for offers, internal movements, and job leveling.

• Manage with TA compensation analyses to effectively perform offers according to relevant practices, laws and regulations in a timely manner.

• Regularly ensure compensation strategies match or exceed industry standards in talent acquisition and the attraction and offering of talent.

• Collaborate with different areas of Centers of Excellence such as: Talent Acquisition, Learning and Development, and Labor Relations when needed.

Fairness and Equity

• Advice leaders on decisions regarding compensation best practices to pursue internal equity, merit-based pay, and rewards, and periodically, train Managers on the application of different Compensation policies.

• Provide expertise and guidance in the execution of contracted studies, critique related consultant/benchmark reports, reviews data, analytics, and recommendations.

• Monitor market practices and compensation trends to contribute towards effective compensation standards.

• With a focus on internal equity, assist in promoting the consistent application of compensation programs across the bank by identifying opportunities to refine and subsequently communicate/educate on effective compensation practices.

• Work closely with the leaders of the business you support and provide them with relevant analytics and insights.

• Work closely with our Talent Acquisition team and provide guidance on offers for new hires and internal mobility.

EDUCATION AND EXPERIENCE

Minimum Education

Bachelor’s Degree in: Accounting, Finance, Human Resources, Industrial Engineering, Labor Relations, or similar fields.

Experience

A minimum of five (5) years of experience in Compensation or its related practices.

GENERAL SKILLS AND REQUIEREMENTS:

• Demonstrated knowledge of HRIS systems (e.g., SAP, SSFF) and its Compensation application with experience in business application processing, reporting, and troubleshooting is desired

• Fully Bilingual (English/Spanish) with polished and strong presentation, verbal and written communication.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Knowledge, Skills & Abilities (KSA's)

• Proven ability to consolidate and manipulate large data sets with a commitment to accuracy and details.

• Demonstrated experience conducting and interpreting statistical analyses.

• Demonstrate the ability to challenge appropriately. Challenge clients on new roles, replacement strategy, leveling, etc.

• Demonstrated ability to quickly learn and apply new analytical tools, techniques, and/or software.

• Demonstrated ability to effectively navigate and collaborate in a large, matrixed corporate work setting.

• Detailed orientation for numbers and comfort with complex modeling.

• Proven ability to achieve objectives in a dynamic, often ambiguous, environment.

• Ability to prioritize well and be flexible in a fast-paced environment with changing demands.

• Able to think in an unexpected way and propose creative solutions to complex problems.

• Demonstrated understanding of financial concepts and processes.

• Ability to define, aggregate, and analyze metrics to assess drivers.

• Experience setting, interpreting, and governing policies for a large-scale program.

Effective Communication

• Experience engaging, influencing, and presenting to executives and senior leaders.

• Strong written, verbal, and graphic communication skills, including the ability to effectively communicate technical information to varying audiences.

• Ability to build rapport with employees and vendors.

• Strong interpersonal and communication (written and verbal) skills in both English and Spanish.

• Advanced proficiency in MS Office 365 (i.e., PowerPoint, Excel, Outlook, Word, TEAMS, etc.).

Certifications / Licenses

Certifications are highly desirable but not required.

Certified Compensation Professional (CCP)

Professional in Human Resources (PHR)

Senior Professional in Human Resources (SPHR)

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Part Time Bank Representative - Región Oeste (Aguadilla & Mayagüez) (Mayagüez, PR)

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Provides exceptional customer service by assisting clients with their bank transaction such as: receiving checks and cash for deposit, verifies amount, and examines checks for endorsements, place holds on accounts for uncollected funds. Explains, promotes, sells products or services such as traveler’s checks, money orders, and cashier's checks. Promotes cross selling of our products and services. Accepts utility bills and loan payments. Completes all transactions according to banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

In order to be considered for this position, you must have the availability to complete a full-time training (in our training facilities in San Juan, PR) for a period of 18 business days. Trainings start on August 2025.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Part Time Bank Representative- Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Full Time Bank Representative - Región Metro (Guaynabo, San Juan & Trujillo Alto) (San Juan, PR)

Regular Positions

Full Time 30 hours

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Senior Bank Representative (St. Thomas, VI)

Job Type

General Description

Responsible to perform a dual role in a branch as needed, part as Bank Representative and part as Bank Consultant or Bank Host.

Essential Duties and Responsibilities

Bank Representative

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Bank Consultant

Sells credit and deposits products analyzing and determining the client’s needs within the quality service established for branches.

Bank Host

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Region Locations

VI Region in our branches:

(1) FT Mylner

(1) Sugar Estate

(1) Red Hook

Work Schedule

Monday- Saturday

8:00am-5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Part time Bank Representative - Región Norte (Barceloneta, Bayamón & Dorado) (Bayamón, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 bachelor's degree credits approved or equivalent combination of education and experience.

Educational background in Business Administration or related fields (preferred).

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

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Financial Consultant Associate (Miami, FL, US, 33166)

Popular Insurance Sales - Florida

We are currently searching for a Financial Consultant Associate with strong investment sales experience to join our dynamic Popular Investment team! This is a commission based position only.

In this position, you will:

Evaluate customers relative to financial needs, current holdings and available investment capital by listening to and uncovering their needs and educating them about the bank and investment program products and services that are most appropriate for their situation.
Help the client to identify their investment objectives.
Pro-actively seek information from prospects and clients to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
Establish and maintain thorough prospect file, review and access on a scheduled basis.
Monitor customer’s portfolio and make recommendations consistent with changes in economic and financial condition as well as the customer’s needs and objectives.

To be considered, you will need:

HS Diploma/GED and at least four years of related experience in financial services or retail organization is required; Bachelor’s degree is preferred along with relevant years of experiences.
FINRA Series 7 and FL State Life and Health Insurance licensing required. Series 66 must be obtained within 180 days of start date
Knowledge of financial products and services related to investment activities. Examples include: Securities, Annuities, Life Insurance, Funds Flow Analysis, Investment Operations, and application of rules and regulations.
Proven ability to successfully identify customer needs and recommend the most appropriate product or service based on those needs.
Excellent sales ability, presentation, marketing, and negotiation skills.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Assistant Branch Manager VI (Virgin Gorda, VG)

Job Type

General Description

Assists Branch Manager on the day-to-day administrative, operations and sales functions on a retail branch.

Essential Duties and Responsibilities

Promote sales and operations units integration. Assure strategies implementation and Bank Consultant productivity to achieve branch sales. Monthly review of sales, service and productivity levels reports to monitor results, analyze trends, deviations from goals established and provide appropriate coaching if necessary. Review daily commercial overdraft. Assure adherence to customer service standards for groups under supervision. Assure proper maintenance of facilities and equipment and refer any problem or request to the corresponding unit. Monitor reports to detect high risk accounts and irregularities. Collaborate with inside auditors on compliance auditing. Assure completion of documents according to all banking regulations and Corporation policies. Complete and discuss the Bank Consultant Dashboard with the employee. Oversee controllable expense accounts. May intervene on complex customers’ banking problems, when necessary.

Supervisory Responsibilities:

Directly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork allows for disagreement over ideas as well as diversity.

Education

Bachelor's Degree in Accounting or Finance

Experience

At least two years of related experience.

Region Locations

Virgin Gorda Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Part Time Bank Representative - Región Sur (Guayama, Patillas o Arroyo) (Salinas, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Regular Part Time Positions

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

24 Bachelor's degree credits approved or equivalent combination of education and experience.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Other Qualifications

Ability to stand for long periods of time.
Physical effort: Able to lift up to 50-pounds bags of coins.
Willingness to serve the client.
Ability to identify the client’s problems and necessities in order to offer different alternatives and solutions.
Excellent interpersonal skills and be able to work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel if necessary.
Computer skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Information

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

Connect with us!

LinkedIn | Facebook | Twitter | Instagram

Quantitative Analyst (San Juan, PR)

General Description

Develops, interprets, and implements complex statistical, financial and accounting concepts, or techniques, for predictive modeling and reporting related to credit risk measurement and monitoring.

Essential Duties and Responsibilities

Apply statistical theory and methods to collect, organize, interpret, and summarize numerical and text data to provide usable information. Interpret quantitative data and design statistical or machine learning models for researching problems or questions.
Analyze data using statistical analysis software programs such as Python, R, SAS, Stata or SPSS.
Analyze and interpret data to identify trends or patterns that may indicate financial distress and emerging credit risk in clients using quantitative techniques such as detection models, prediction models, text matching, clustering, among others.
Conducts special studies to analyze complex financial actions and prepares recommendations for policy, procedure, control, or action. Analyzes financial information to determine present and future financial performance. Identifies trends and recommends improvements accordingly.
Evaluates complex profit plans, operating records, and financial statements. Directs preparation of studies, reports, and analyses in areas such as forecasts, financial plans, regulatory requirements, statistical reports,
Makes recommendations to management regarding cost saving or profit generating opportunities and profitability improvement strategies. Coordinates with all levels of management to gather, analyze, summarize, and prepare recommendations regarding financial plans, acquisition activity, new business planning, trended future requirements, government requirements, and/or operating forecasts.
Gather, evaluate, and relay both internal and economic data to predict different types of risks by making use of econometric, statistical, and machine learning methods.

Education

Bachelor's Degree in Economy or Statistics or Mathematics

Master's Degree in Statistics or related fields

Experience

Bachelor’s degree (B. A.) in a quantitative discipline with at least three years related experience; or master’s degree (M.A.) in a quantitative discipline or a master’s in business administration (MBA) with at least two years of related experience.

Other Qualifications

Knowledge of one or more of the following software programs: R programming language, Python or SAS.
Knowledge of Word Processing, Presentations, Spreadsheets, and other related software.
Knowledge of accounting principles, applicable laws, regulations and practices, financial markets, financial analysis, and/or reporting of financial data.
Process large amounts of data for statistical modeling and graphic analysis, using computers.
Fully bilingual, English and Spanish.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.

Teller (Part Time) (Brooklyn, NY, US, 11235)

Brooklyn Sheepshead Bay NY

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $20.00 and $22.50 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
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If you are a California resident, please click here to learn more about your privacy rights.

Sr. Commercial Banking Portfolio Officer (New York, NY, US, 10004)

Middle Market - NY

This position is responsible for effective portfolio management, underwriting support and customer service. The Commercial Banking Portfolio Officer monitors covenant compliance, ensures reporting requirements are met timely, provides underwriting support for existing (new credit exposures and annual reviews of existing loans) and prospective customers and provides day to day support to the Commercial Relationship Officers and Team Leaders in insuring that customers are effectively serviced, their inquiries responded to, and operational situations resolved promptly and efficiently.

Given the amount of time the lending team is in the field, this individual is critical to providing consistent quality service in accordance with bank goals to attain growth, reduce losses and increase profitability and customer satisfaction.

In this position, you will:

Collaborate and consult with Commercial Banking Relationship Managers, Commercial Loan Servicing Specialists, the Director and Senior Leaders to resolve issues and achieve goals.
Manage the credit needs of the portfolio and assisting the Relationship Managers with underwriting new loans by analyzing financial statements, projections, and appraisals. Analyzing current and prospective clients’ cash flows, leverage, ability to pay and identifying key risks.
Prepare, review and edit credit memos.
Monitor assigned portfolio of credit commitment to ensure on-going compliance with loan agreements, covenants and payoff requirements. Raise issues early and make recommendations to resolve problem accounts in partnership with deal teams.
Ensure compliance with all policy and regulatory requirements.
Research, investigate, and resolve customer discrepancies, complaints, and payment issues.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Assist the relationship officers with Client management, which includes doing spreads, managing the loan pipeline from approval to close, as well as managing the loan portfolio with renewals, maturity, annual, quarterly, and semi-annual financial reviews
Compile and analyze data and generate management reports with recommendations as needed
Responsible for managing the relationship with third party servicers
Arrange closings of renewals and restructures and book same on loan system
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 3 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis. Completion for formal bank credit training program desired.
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $151,000.00 and $165,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram

If you are a California resident, please click here to learn more about your privacy rights.

Bank Consultant 1 (San Juan) (San Juan-Río Piedras, PR)

Job Type

Full Time Non-Exempt

General Description

A Bank Consultant sells products and services such as bank accounts (checking and savings), certificates of deposits, credit cards, loans, lines of credit, PREMIA (reward program), account services, claims, ATM services, among others. This role will analyze and identify the financial needs of customers to provide them with an excellent service.

Essential Duties and Responsibilities

•   Meet the sales and services goal for the period.
•   Identify and analyze customer needs to identify what products or services we could offer/sell.
•   Know our products and services to support and assist our customers in their needs or claims.
•   Participate in campaigns and special promotional activities in branches and other locations.
•   Follow standard operating procedures and comply with quality service standards.
•   Support in other roles, as needed in the branch.
•   Complete transactions/documents according to all banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Minimum Education

60 Bachelor's degree credits approved from a University or accredited institution or equivalent combination of education and experience

Experience

At least three (3) years of sales and customer service related experience.

Other Qualifications

•   Basic written and verbal communication skills in English and advanced in Spanish.
•   Focused on achieving results through collaboration and teamwork.
•   Ability to adapt to changes.
•   Computer skills including knowledge of Windows Microsoft Office applications.
•   Identify cross-sell opportunities.
•   Ability to set priorities, simultaneously handle multiple tasks and meet established deadlines.
•   Skills to persuade and negotiate.
•   Master objection handling sales skills.

Competencies

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Teller (Part Time) (New York, NY, US, 10040)

Dyckman Street NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Teller (Part Time) (Brooklyn, NY, US, 11235)

Brooklyn Sheepshead Bay NY

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Base Salary & Benefits

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Supervisor | Facilities Maintenance (San Juan, PR)

General Description:

Supervise, coordinate, and ensure the efficient, safe, and continuous operation of the company's physical facilities, including preventive and corrective maintenance, regulatory compliance, coordination with suppliers, and supervision of technical staff.

Key Responsibilities:

Supervise and coordinate general maintenance activities for buildings, equipment, and infrastructure.
Develop and implement preventive and corrective maintenance plans.
Conduct periodic inspections of facilities to identify repair or improvement needs.
Coordinate and oversee work performed by external contractors and suppliers.
Manage inventory of materials, tools, and necessary equipment.
Ensure compliance with health, occupational safety, and environmental regulations.
Control the budget allocated to the area and report expenses.

Address and follow up on incident reports related to facilities.
Document work orders, completed maintenance, and activities performed.
Support the planning of improvement or remodeling projects for physical spaces.

Minimum Requirements:

Associate degree in Maintenance Technology or licensed Refrigeration Technician.
Minimum of 3 years of experience in maintenance supervision or facility management.
Knowledge of commercial HVAC systems, plumbing, electricity, and contractor management.
Ability to lead teams and coordinate multiple tasks simultaneously.
Experience managing budgets and maintenance programs.
Excellent communication and organizational skills.
Basic knowledge of Microsoft Office.
Valid driver's license.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sr Tax Analyst (San Juan, PR)

Job Type

Full Time Opportunity

General Description

Responsible for providing comprehensive and complex analytical support to the Tax Manager specializing in tax accounting analysis and reporting for both PR and PB by ensuring compliance with federal, state and local tax laws.

Essential Duties and Responsibilities

Assist in the preparation of Puerto Rico, U.S. (federal and state), and other jurisdictions' income tax provisions, ensuring compliance with ASC 740, and in compliance with applicable tax laws and regulations.
US GAAP Tax Accounting- Support the Tax Manager in tax accounting under US GAAP, including the preparation of financial disclosures related to income taxes, ensuring Preparation/consolidation of tax related information for all Popular entities, in order accuracy and in compliance with related regulatory and accounting requirements.
Assist in the creation and management of the tax budget, providing detailed analysis and forecasts.
Tax Accounting Research and Compliance: US GAAP- Conduct tax research, stay updated with the latest tax laws/ regulations and tax accounting standards, ensuring compliance with all tax accounting related matters.
Assist with income tax audits and other tax filings, as required.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Education

Educational Background: Bachelor’s degree in accounting, Finance, or a related field. A master’s degree in taxation or a related field is preferred.

Experience

Minimum of 5 years of experience in tax accounting and compliance, preferably in a public accounting firm or a corporate environment. Strong knowledge of tax laws and regulations. Ability to analyze and interpret tax data.

CPA, ESQ or MBA preferred but not required,

Other Qualifications

KNOWLEDGE AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:
Knowledge of one or more of the following software’s: Word Processing, Presentations, Spreadsheet, Internet, Internal Business software’s, other related software.

Office Administration:
Knowledge of administrative/ office procedures and systems such as word processing, file and record management, transcription, form design, and other office procedures. Also have knowledge of principles and processes for providing customer and personnel services.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Stress levels may increase due to seasonality.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear.

BUSINESS CORE COMPETENCIES:
Business competencies look at specific behaviors expected from all employees throughout Popular. For more information, please access these competencies by clicking Business Core Competencies

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Bank Representative (St Thomas) 1 (St. Thomas, VI)

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Region Locations

Currently recruiting for St. Thomas

Essential Duties and Responsibilities

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Education

High School or equivalent combination of education and experience

Competencies

Build the Future

Own Every Moment

Passion for People

Succeed Together

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Systems Administrator (San Juan, PR)

General Description

The System Administrator is responsible for successfully conducting all aspects of the assigned initiatives and projects related to the application under their charge to ensure that all goals or objectives are achieved within the specified deadline and performance parameters—funding and under the BPPR Information Security policy.

Manage the systems to ensure their functioning and operation meet the requirements of Popular's business units. Understand business needs, translate needs into technical requirements, coordinate changes with the programming group, and perform testing and functional certification of changes according to the requested specifications. Perform preventive monitoring and diagnosis of production incidents and modify application parameters as necessary.

Essential Duties and Responsibilities

Interpret business user needs to programming, providing clear and precise solutions.
Coordinate meetings with the different divisions and departments to identify and analyze business requirements and document them to create programming instructions.

Support audit and compliance processes.
Support the corporation's strategic projects.
Management of Release Management of the application (define requirements, coordination, test validation, certification, compilation of documentation related to the installed changes)
Analysis, investigation, and recording of incidents and situations.
Maintain up-to-date application documentation.
Analyze processes and look for operational improvements.
Maintain up-to-date knowledge of technology.
Manage, analyze, and configure system parameters and monitor and execute system runs as warranted.
Analyze and review proposals Evertec or another supplier sent, provide recommendations, and discuss with unit Management.
Compare the cost estimate of the initiatives against the accounting entries made in the GL account.
Prepare monthly or as-required reports on the Progress of the Projects involved and Initiatives to improve the application to Management.
Provide daily follow-up to the different suppliers on service "tickets", pending requests in programming, as well as tasks, incidents, and projects in progress according to established priorities.

Minimum Education

Bachelor’s degree in business administration or information systems or computer science

Experience

2 years of experience in a similar position.
Knowledge of CIS, AMMO, and WEB AMMO applications.

Competencies

Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration & Teamwork
Customer Centric
Self-Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Bank Representative - Virgin Gorda (Tortola, VG)

Full Time Opportunity

Tortola Branch

General Description

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Education

High School Diploma

Experience

One year of experience in customer services, sales, cash handling or related experience.

Competencies

Passion for People

Own Every Moment

Succeed Together

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Testing/QA Analyst (San Juan, PR)

Job Type: Full Time

General Description

This position will be responsible for planning, developing and executing testing tasks to ensure that the developed products meet the design specifications and adhere to the quality expectations. Candidate must be capable of performing QA process for custom developed and packaged software products. This includes unit, functional, system, integration, regression and data conversion testing. Position will also support new features and maintenances development activity.

Essential Duties and Responsibilities

Work through the full software development lifecycle with primary focus on testing and documentation activities
Engage and participate in all aspects of design reviews, test and project plans, resource estimates, and implementation schedules
Develop, execute, and manage testing project plans, timelines, and dependencies
Review and interpret business and technical requirements. Create functional and non-functional test cases for all levels within the scope of testing
Work closely with business and IT lead on planning and executing the user acceptance testing
Develop and document testing processes and procedures
Develop test strategies in collaboration with business users, project lead and application developers
Create, maintain and execute performance, stress and endurance tests
Develop, build and maintain testing infrastructure
Track and monitor defects to closure. Analyze the issue to determine if the problem is an application issue, user issue, training issue, data issue or a software defect
Publish software defect reports, and report on overall software stability at project team meetings
Communicate issues, testing status in a concise and timely manner
Install, configure automated testing tools and execute test plans using test tools
Recommend QA process improvements or corrections throughout the methodology to continuously improve productivity and quality
Troubleshoot issues to identify root cause and transfer ownership of the issues to appropriate owners and drive complex issues to resolution with no or minimal supervision

Education

Bachelor's Degree in Computer Engineering, Computer Science, Information Systems or related fields.

Experience:

Two (2) years of experience in software development; programming; developing and executing test scenarios; and developing automated tests and tests frameworks with common commercial testing tools.

Certifications / Licenses:

No certifications or license are needed.

Knowledge, Skills & Abilities (KSA's):

Strong technical acumen: excellent trouble shooting and debugging skills. Experience participating in all aspects of a full-lifecycle development methodology and related quality concepts and processes. Good technical documentation skills. The ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Comfortable with complex systems, understanding common software architecture and data integration patterns. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and business reports in English for all audiences.
Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MSO 365. Experience with software’s, platforms, database, servers, design and programming tools such as: JavaScript, C++, Selenium, SQL, JBOSS, and Visio, among others is desired. Understanding of key design principles. Must have strong software development skills, including experience with programming and design.

Region Locations:

Puerto Rico

Work Schedule:

Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Senior Risk Analyst (San Juan, PR)

Senior Risk Analyst

Job Title: Senior Risk Analyst

Division: Enterprise Data & Analytics

Job Summary: The Senior Risk Analyst is responsible for overseeing regulatory and general controls for the Enterprise Data & Analytics (ED&A) Division, acting as the main liaison for auditors, and ensuring timely escalation and resolution of gaps. This role involves strategic thinking, problem-solving, and interaction with various divisions within the bank.

Key Responsibilities:

Oversee Regulatory IT General Controls

Discuss new gaps resulting from management self-identification, day-to-day operations, audits, and other assessments.
Establish action plans with ED&A Managers, reach agreements within teams, lead status meetings, and ensure timely escalation and resolution of gaps.
Review narratives and send issues for closure.
Maintain metrics for the division and report status to direct Manager, ED&A Division Manager, and collaborate with IT, Financial & Operational Risk Division, and Cyber.

Lead Liaison for Auditors

Act as the main liaison with external auditors for SOX/ITGC audit.
Evaluate requests for information, understand ED&A Division operations, and clarify information to auditors.
Have knowledge about overall ITGC controls, allowing understanding of end-to-end processes involving other areas of the bank and identify mitigating controls.

Required Knowledge and Skills:

Strategic thinking to evaluate the impact of topics across the ED&A Division and other divisions of the bank.
Ability to lead meetings, coordinate efforts, provide guidance, and reach agreements with parties involved.

Interactions:

Interact with all ED&A Division teams, SOX Compliance, Cyber Security Division, IT, Financial & Operational Risk Division, Cyber Risk & Assurance Team, IT Assurance, among other divisions within the bank.
Mainly interact directly with Managers I & II and Senior Managers.

Decision-Making:

Discuss new gaps and assess the impact on the team and overall division, sometimes involving other divisions of the bank.

Education Requirements

Bachelor’s degree in relevant fields such as Finance, Accounting, Business Administration, Economics, Data Analytics, or Information Systems.
A master’s degree (MBA, MS in Risk Management, or Data Analytics) could be preferred or beneficial but not necessarily required.

Experience Requirements

5+ years of experience in risk management, audit, regulatory compliance, or general IT controls within financial services or banking.
Experience working with SOX/ITGC audits, regulatory compliance frameworks, and risk assessment methodologies.
Hands-on experience with data governance, cybersecurity controls, and financial risk analytics would be valuable.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Operations Analyst (San Juan-Cupey, PR)

Job Type

Full Time Temporary Position

General Description

Receive, analyze, and process requests for return of transactions. Retrieves documents based on the request and complies with the delivery of documents and/or information to the requesting agencies.

Essential Duties and Responsibilities

Process registered claims received in the PCAS System
Analyze the case and solve it. This may include sending letters manually to the customers.
Process ACH maintenance to account thru PEP+ System
Process ACH stop payments through excel macros script and manual process in the PEP+ system.
Generate Electronic Suspense Accounting thru PCAS System
Generate calls to customers for reclamation clarifications.
Answer calls from branches and other departments
Will do accounting entries.
Back up during vacations of other team members, will do other tasks such as resolving ACH Customer Deceased Claims

Education

Bachelor's degree completed or equivalent combination of education and experience.

Experience

Two years’ previous retail banking or banking operations experience is preferred.

Knowledge, Skills and Abilities (KSA's)

Excellent analytical skills to identify situations, look for alternatives and make good decisions.
Must be able to work under pressure and meet deadlines.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Excellent verbal, written and presentation skills (in both English and Spanish).
High degree of commitment, and ability to adapt to new situations.
Strong quantitative research and analytical skills.
Knowledge of the following programs: Word, Excel, PowerPoint and Outlook.

Region Locations

San Juan, PR

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Business Analyst (San Juan, PR)

Full Time Job Opportunity

Location

Hybrid / Señorial Center Building / San Juan, P.R.

General Description

Supports the Cyber-Fraud Fusion Team in the analysis of cybersecurity and fraud prevention data, while leveraging business intelligence tools to produce data-driven solutions that support the continuous development and strengthening of our corporate information security posture, with the objective of better detect, alert and prevent cyber-fraud criminal activity conducted against our customers and our institution.

Essential Duties and Responsibilities

Understand business data and requirements.
Use business intelligence tools to:
- Extract and transform data from their corresponding sources.
- Perform data validation to assess quality and meaning of data.
- Identify, analyze, and interpret patterns and trends that will support threat intelligence strategies.
- Produce relevant information to support the development of new fraud detection methods and their cohesion with our cybersecurity policies and procedures.
- Summarize and present data to Management for decision-making and operation visibility purposes.

Support in the development of procedural and/or business requirement documents.
Prepares reporting/presentation material for senior management, internal/external clients/providers, etc.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Statistics, Information Systems, Engineering, Computer Science and/or Business Administration.

Experience

At least two (2) years of related experience and training, including experience in data analytics. Knowledge in fraud prevention and/or cybersecurity is preferred.

Other Qualifications

Analytical: Collects, researches, and complements data. Synthesizes complex or diverse information.
Displays proficiency in data summarization and visualization (particularly based on big data sources), and general knowledge of statistical concepts such as: population identification, sample generation, descriptive or inferential statistics (ex. Means, standard deviations, probability).
Design: Demonstrates attention to detail. Applies design principles. Generates creative solutions.
Problem Solving: Identifies and resolves problems in a timely manner. Develops alternative solutions.
Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.
Has the ability to work independently and/or as part of a team, with little to no supervision.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and/or approaches to problems.
Is organized, result-oriented and committed to meeting deadlines. Is a Fast-learner, proactive and self-taught individual.
Can work under pressure and deal with innovation and constant/rapid changes.
Demonstrates flexibility of mind and receptiveness to new ideas. Has problem-solving, inquiry and critical thinking skills.
Is systematic and meticulous with details to effectively process large amounts of data into meaningful information.
Can effectively coordinate multiple tasks simultaneously, managing time and resources to ensure work is completed efficiently and within establishing time frames.
Proactively shares findings with team members, colleagues, and clients inside and outside of the department.

Demonstrates group presentation skills.
Speaks (Spanish and English) clearly and persuasively in positive or negative situations.

Written Communication: (Spanish and English) Writes clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively.
Knowledge of one or more of the following: Power BI/Power Query, Machine Learning (ML) tools (ex. Python), Database tools (ex. SQL), Statistical tools (ex. SAS, R) and/or other related software.

Certifications and Licenses (Nice to have)

Computing Technology Industry Association (CompTIA) Certification
Global Information Assurance Certification (GIAC)
Microsoft Power BI Data Analyst Associate Certification
Certified Analytics Professional (CAP) Certification
SAS Certified Data Scientist Certification

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Senior Manager | PMO | Data & Analytics (San Juan, PR)

Hybrid from San Juan, Puerto Rico

Position Summary:

The Senior Program Manager, PMO – Data & Analytics leads the execution and delivery oversight of enterprise data and AI programs—spanning cloud platform builds, data governance, advanced analytics, and AI/ML initiatives. This role integrates Agile delivery leadership with robust program governance, financial and vendor oversight, and risk management. A key aspect of this role is engaging executive sponsors and steering committees to ensure strategic alignment, executive buy-in, and sustained momentum across the data and analytics portfolio.

The ideal candidate is a seasoned delivery leader with deep program management expertise, a strong executive presence, and a track record of enabling business transformation through data.

Key Responsibilities:

Strategic Program & Portfolio Leadership

Lead a portfolio of enterprise-wide programs supporting data modernization, analytics enablement, AI use cases, and governance uplift.
Translate strategic initiatives into program roadmaps with clear objectives, milestones, and measurable KPIs.
Drive alignment between technical teams, data leaders, business sponsors, and transformation offices.

Executive & Governance Engagement

Build trusted relationships with executive sponsors, ensuring visibility into program goals, progress, risks, and business impact.
Facilitate and lead executive steering committees and governance forums; prepare program dashboards, escalate issues, and secure decisions.
Ensure alignment between delivery outcomes and strategic business objectives through ongoing executive engagement.

Agile & Hybrid Delivery Oversight

Oversee delivery teams across Agile and hybrid methodologies; manage Scrum Masters, Project Managers, and Agile Coaches.
Facilitate PI Planning, Agile Release Train coordination, and cadence-based execution using frameworks such as SAFe.
Foster delivery culture focuses on iteration, transparency, and continuous value delivery.

Financial Management

Own and manage the full financial lifecycle of the D&A portfolio—including budget planning, CapEx/OpEx tracking, variance analysis, and benefit realization.
Maintain alignment with enterprise investment governance and finance teams to ensure fiscal accountability.

Vendor & Partner Management

Manage external vendors and system integrators supporting data platforms, cloud migrations, and consulting services.
Lead contract negotiations, performance reviews, deliverables tracking, and alignment to internal delivery models.

Risk & Compliance Management

Proactively identify and manage risks across delivery, technology, data privacy, security, and regulatory dimensions.
Partner with enterprise risk and compliance teams to ensure data initiatives meet internal policies and external regulatory obligations.

Governance, Controls & Reporting

Implement enterprise-aligned PMO governance tailored for data and analytics delivery.
Deliver reporting and scorecards for executive audiences, covering scope, schedule, cost, value, risks, and decisions required.
Integrate metrics into platforms like Smartsheet, Jira, Clarity, or Power BI for real-time visibility.

Team Leadership & Capability Building

Lead a high-performing team of program leaders and Agile practitioners; coach and develop talent across delivery and stakeholder engagement.
Promote a learning culture that fosters delivery discipline, agility, accountability, and innovation.

Required Qualifications:

Bachelor’s degree in information systems, Business, or related field (Master’s or MBA preferred)
10–15 years of experience in program and portfolio management, with at least 5 years in a leadership role focused on data or digital transformation
Demonstrated ability to engage and influence executive sponsors, lead steering committees, and present to senior leadership
Strong command of Agile frameworks (e.g., SAFe, Scrum), Lean delivery, and hybrid delivery methodologies
Experience managing enterprise-level budgets and external vendor relationships
PMP, SAFe Agilist, or Agile delivery certification required

Preferred Qualifications:

Experience building or scaling a PMO or delivery office
Familiarity with cloud data ecosystems (Snowflake, Azure, Databricks), governance tools (Collibra, Informatica), and visualization (Power BI, Tableau)
Exposure to regulated environments (e.g., financial services, insurance) and compliance frameworks (e.g., GDPR, CCPA, SOX)

Core Competencies:

Executive Presence: Influences senior leaders with confidence, clarity, and credibility
Program Execution: Delivers complex programs from strategy to value realization
Agile Leadership: Coaches team and drives Agile maturity across delivery streams
Financial Stewardship: Manages large, complex budgets and benefits tracking
Vendor Oversight: Aligns partner performance to delivery and business outcomes
Risk & Change Management: Proactively mitigates delivery and organizational risk
Team Empowerment: Builds, mentors, and energizes high-performing delivery teams

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Senior Bank Representative (Virgin Gorda, VG)

Job Type

General Description

Responsible to perform a dual role in a branch as needed, part as Bank Representative and part as Bank Consultant or Bank Host.

Essential Duties and Responsibilities

Bank Representative

Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Bank Consultant

Sells credit and deposits products analyzing and determining the client’s needs within the quality service established for branches.

Bank Host

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

British Virgin Islands

Virgin Gorda Branch

Work Schedule

Monday - Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Service Consultant (St. Thomas, VI)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Register customers on branch’s computer system. Follow-up Bank Consultants to assure clients are served within established quality service standards. Perform simple transactions, such as: account balance verification, validation and emission of ATM card, check reorders, address change, stop payments. Support platform and operations on activities and sales initiatives. Assure that all branch areas are organized and clean. Follow standard operating procedures and comply with Quality Service Standards. Complete transactions/documents according to all banking regulations, including BSA/AML, and other Corporate guidelines or procedures.

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

VI Region

Sugar Estate Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Quantitative Analyst (New York, IL, US, 60018)

Job Type

Full Time Regular Position

General Description

Quantitative Analyst II is a valuable contributor within the Analytics & Insights function, applying quantitative methodologies to derive insights from data and support data-driven decision-making. This role is responsible for developing and implementing statistical models, conducting data analyses, and collaborating with senior quantitative analysts and managers on projects.

The Quantitative Analyst II works with data scientists, data analysts, and business stakeholders to contribute to quantitative analysis initiatives

Essential Duties and Responsibilities

Collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will contribute to addressing complicated challenges and propelling advancement within the Enterprise Data & Analytics function
Develop and implement statistical models for various applications, including customer segmentation, predictive analytics, hypothesis testing, and line of business analysis.
Conduct data analyses using statistical methods and mathematical models to extract meaningful insights from data.
Participate in the validation and testing of quantitative models to ensure accuracy and reliability, working under the guidance of senior analysts.
Collaborate with the Quantitative Manager and Senior Quantitative Analysts to understand business objectives, gather requirements, and contribute to defining project scopes.
Work with the Data Science and Advanced Analytics Center of Excellence teams to learn and apply advanced analytics techniques, contributing to project deliverables.
Assist in the development and documentation of governance frameworks for analytics practices, under supervision.
Contribute to AI-driven Visualization & Self Service and Guided Analytics initiatives by applying quantitative methodologies to generate visual insights, with guidance.
Communicate quantitative analysis results to both technical and non-technical stakeholders, ensuring clarity and accuracy.
Stay informed about emerging trends in quantitative analytics and participate in continuous learning activities.
Work with DataLake, Enterprise Data Warehouse, SQL, and NoSQL databases to access and analyze data.

Education

Bachelor’s degree in Statistics, Mathematics, Econometrics, Operations Research, or a related quantitative field.

Experience

Minimum of 5-8 years of experience in quantitative analytics, with a solid foundation in statistical modeling and data analysis techniques

Other Qualifications

Proficiency in data analysis tools and programming languages such as R, Python, SAS, or MATLAB.
Experience with customer segmentation, predictive analytics, hypothesis testing, and line of business analytics.
Working knowledge of machine learning algorithms and frameworks (Less emphasis on Deep Learning specifics compared to QA III, but general ML knowledge is still valuable).
Familiarity with cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP
Experience with AI/ML platforms in cloud such as Sagemaker, Dataiku, DataRobot, H2O.ai, Snowpark, ModelOp Center, and Domino Data Lab
Solid knowledge of statistical modeling, data analysis techniques, and mathematical models.
Experience in following waterfall, iterative, scaled agile, scrum, and kanban methodologies.
Hands-on experience with On-prem & cloud data platforms such as Snowflake, AWS Redshift, Azure Synapse Analytics, Databricks, AWS Aurora, Oracle Exadata, SQL server, Hadoop, Spark, SAS and R.
Excellent data analysis, profiling, and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, Ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib.
Experience in handling moderate to high volumes of data in structured, semi-structured, and unstructured formats
Familiarity with big data technologies such as Hadoop, Spark, or similar
Strong analytical skills with an aptitude for solving complex problems using quantitative methods.
Familiarity with financial domains, data products and instruments, as well as financial mathematics
Good communication and presentation skills, with the ability to convey analytical concepts clearly.
Eagerness to learn and grow within the quantitative analytics field.

Region Locations

Hybrid from New York, US

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Base Salary & Benefits

Our base salary for this position located in Illinois generally ranges between $135,000 and $140,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Mortgage Consultant (St. Thomas, VI)

Job Type

General Description

Sell mortgage products to potential clients contacted through different internal channels, such as: Telemarketing, Internet, referrals and walk-in clients on premises units.

Essential Duties and Responsibilities

Interview and provide orientation to clients to offer best available mortgage product. Makes outbound calls, and personal lead follow-up calls or emails to potential customers to offer mortgage products. Handles inbound sales lead calls, emails and referrals. Assist potential walk-in customers on company premises to convert into sales. Pre-qualify potential clients according to customers' financial capabilities. Prepare good faith estimate. Evaluates costs and revenue of agreements to determine if they are profitable to continue. Originate mortgage loan applications. Reviews business trends and advises customers regarding expected fluctuations. Promotes cross-selling of other financial services offer by the corporation. Builds and maintains relationships with customers. Prepares reports of business transactions, forms and agreements to complete sales. Follow standard operating procedures and Quality Service Standards. Assure compliance with all applicable regulations on a timely basis. Attain annual and monthly sales goals.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Experience

At least two year of related experience.

Region Locations

St Thomas, Main Building

Work Schedule

Monday- Friday

8am-5pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sr Data Engineer (Rosemont, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

As a Senior Data Engineer, you'll hold a pivotal senior position within the Data Engineering function of Enterprise Data & Analytics division. In this critical role, you will orchestrate engineering activities across AWS, Informatica IDMC, and Snowflake platforms, ensuring robust and scalable data solutions that drive our data ecosystem forward. You'll lead a talented team of engineers and consultants, mentoring them to foster innovation and excellence while promoting best practices. Collaborating with multiple pillars across the division, you will align engineering efforts with organizational goals. This role will lay the modern foundation of the engineering unit, creating a strong data infrastructure, enabling advanced analytics and data-driven decision-making. By leveraging cloud-native technologies and data integration frameworks, you'll transform how we ingest, process, and deliver data assets across the enterprise. The ideal candidate brings deep technical knowledge alongside the leadership acumen to influence cross-functional teams and executives, positioning our data engineering capabilities as a competitive advantage in the financial services landscape. You will collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions. You will address complicated challenges and propel advancement within the Enterprise Data & Analytics function

Essential Duties and Responsibilities

Design and implement comprehensive AWS data pipeline leveraging S3 data lake architecture, Glue ETL workflows, and serverless data processing solutions using Lambda and Step Functions for event-driven architecture.
Establish robust security, monitoring, and automation through implementation of IAM roles and policies for secure access controls, CloudWatch monitoring and alerting for pipeline health and performance metrics.
Build and optimize Snowflake data pipelines utilizing Streams and Tasks for incremental processing, Snowpipe for continuous data loading, and stored procedures for complex transformations.
Configure and maintain Snowflake security features including role-based access control, Dynamic Data Masking, Row Access Policies, query optimization to manage compute costs effectively.
Develop and maintain IDMC Cloud Data Integration mappings and workflows for complex data transformation requirements, utilizing appropriate transformation types (Router, Joiner, Aggregator, Lookup) and implementing parameterization for reusable and flexible pipeline components.
Develop automated data validation frameworks between Informatica IDMC and Snowflake to ensure data integrity
Have a solid understanding of delivery methodology (SDLC) and lead teams in the implementation of the solution according to the design/architecture.
Implement Informatica PowerCenter to Informatica IDMC migration strategies for legacy data integration workflows
Lead cross-functional engineering teams through agile methodologies, sprint planning, and delivery management
Participate as active agile team members to help drive feature refinement, user story completion, code review, etc.
Collaborate with Data governance team and Implement data governance frameworks ensuring compliance with banking regulations (GDPR, CCPA, PCI-DSS).
Establish CI/CD practices for data engineering assets using tools like GitHub Actions, Jenkins, and AWS Code Pipeline.
Optimize data platform performance through query tuning, compute resource management, and architectural enhancements.
Develop data quality monitoring solutions that provide visibility into data completeness, accuracy, and timeliness.
Create and maintain technical documentation for engineering processes, architecture decisions, and system configurations
Monitor and troubleshoot production data pipelines to ensure reliability and minimize business disruption
Establish testing practices including unit, integration, and performance testing for data engineering solutions
Evaluate emerging technologies and recommend strategic adoption to enhance data engineering capabilities
Define and track key performance metrics for data engineering operations, identifying areas for improvement
Lead knowledge transfer sessions and technical training to upskill junior engineers and consultants
Collaborate with enterprise architecture teams to align data engineering solutions with broader technology strategies
Represent the data engineering pillar in cross-divisional planning sessions and strategic initiatives, advocating for necessary resources and priorities

Education

Bachelor’s degree in computer science, Data Engineering, Statistics, or a related field.

Certifications / Licenses (Optional)

Cloud-based analytical services, showcasing extensive knowledge of cloud platforms for data analytics and machine learning

Experience

Minimum of then (10) years of experience in implementing large scale Data & Analytics platform in AWS, Azure, or Google Cloud, on-prem and Hybrid environment.
A minimum of seven (7) years of hands-on experience in Datawarehouse and Data Integration (ELT/ETL)
A minimum of five (5) years of robust experience in data engineering, data analytics, or a similar leadership role.

Other Qualifications

Demonstrated experience designing and implementing scalable data pipelines using AWS services (Glue, Lambda, Step Functions, S3, EMR)
Strong background and problem-solving skills with Enterprise Data warehouse, ETL/ELT development, Database Replication, metadata management and data quality.
Experience in delivering technical solutions in an iterative, agile environment (Scrum/Kanban)
Experience working with Data Lakes loading disparate data sources- Structured, semi-structured data (Flat files, XML, JSON, Parquet) and unstructured data.
Strong foundational leadership in Python and / or Apache Spark for processing, analyzing, and innovating in data engineering.
Demonstrated experience migrating on-premises ETL workloads to cloud-native solutions
Experience migrating traditional PowerCenter workflows to Informatica IDMC Cloud Data Integration.
Strategic leadership experience with a variety of databases, including Oracle, SQL Server, and MySQL, paired with advanced knowledge of SQL and PL/SQL for sophisticated data querying, manipulation, and database management.
Deep understanding and hands-on experience with big data platforms such as Snowflake, Redshift, Big query, Spark, or similar transformative technologies.
Strong data warehouse applications knowledge in preferably in financial/insurance domain is required.
Knowledge of real-time data integration patterns using technologies like Kafka, Kinesis, or Snowpipe
Track record of successful large-scale data migration projects from legacy systems to modern cloud platforms
Exceptional ability to interpret complex data and communicate strategic insights to both technical and non-technical stakeholders in a leadership capacity.
Exceptional critical thinking, problem-solving skills, and a strong vision for the analytics domain's future.
A strong commitment to continuous learning, development, and staying ahead of industry trends in the data analytics domain.
Stellar written and verbal communication skills coupled with a meticulous attention to detail and the ability to convey strategic visions and plans.
Demonstrated leadership abilities in a collaborative, dynamic, and fast-paced environment, managing multiple priorities with strategic acumen.
Demonstrated proficiency in agile-based development methodologies, championing methodologies like Scrum and Kanban for collaborative, innovative, and efficient data product development.
Visionary ability to manage big data, with proven hands-on leadership in managing and processing voluminous, complex datasets.
Foundational leadership in managing diverse data feeds, including batch, near real-time, and real-time, ensuring strategic, efficient data management and processing.

Region Locations

Hybrid opportunity from Rosemont, IL or San Juan, PR

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Base Salary & Benefits

Our base salary for this position located in Rosemont, IL generally ranges between $165,000 and $175,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.”

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Loan Documentation Specialist (Edina, MN, US, 55436)

PEF Documentation

We are currently seeking a self-motived, highly driven Loan Documentation Specialist with strong administrative and interpersonal skills. This customer-focused professional must function well individually and collectively with various departments.

This is an exciting and challenging opportunity to work directly with our internal partners (Sales, Accounting & Compliance), as well as customers and vendors to provide superior customer service. In this position, the incumbent will help serve as a dependable financial service provider to a variety of industries across the Unites States.

The ability to multi-task successfully, work under pressure, and prioritize numerous tasks are essential.

In this position, you will:

Coordinate with Sales and other internal departments in the lease preparation process.
Be responsible for the accurate, timely and complete preparation of lease documents, which are generated using Drawloop within our SalesForce CRM.
Maintain transaction information and enter it into the lease management system (SalesForce).
Manage daily customer and vendor requests and transaction maintenance. This includes following up on open vendor invoices, missing documentation, requesting proof of insurance, filing UCCs, and processing payments to vendors.
Maintain specialized knowledge of the Loan Documentation department’s function, terminology, policies and procedures, and related laws and regulations at the local, state and federal levels.

To be considered, you will need:

Proficiency in the Microsoft Office Suite, with a strong emphasis in Word and Excel. Must be familiar with the use of web-based browsers. SalesForce experience is preferred, but not required.
An Associates Degree (preferred) with a minimum of 3 years experience in the leasing industry.
The Ability to take initiative, think outside-the-box, and effectively manage priorities.
To be detail-oriented with the ability to thrive in a fast -pace, ever-changing , highly collaborative environment.
Advanced organizational, verbal, and written communication skills.
Excellent customer service skills.
Strong time-management skills.

Base Salary & Benefits

Our base salary for this position located in [[state]] generally ranges between $24.04 and $28.85 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Seasonal Claims Specialist (San Juan-Cupey, PR)

Seasonal Job Opportunity

General Description

The Fraud Recovery Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.

Essential Duties and Responsibilities

Investigates complaints received by phone, email or mail and through the internal claims system.
Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.
Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.
Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.
Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
Perform other tasks related to fraud and to the recovery process with the brands as assigned

Education

60 approved credits or equivalent combination of education and experience.

Experience

At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.

Other Qualifications

General knowledge of the financial industry
Basic knowledge of regulations E and Z
Knowledge in Office 365
Skills in data entry
Bilingual: English and Spanish

Region Locations

San Juan, Cupey.

On site Job Opportunity.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Product Manager (San Juan, PR)

Job Type: Full Time

General Description: Join the Digital Banking & Payments Team as a Product Manager - Payments Strategy and Partner Relationship Management. In this role, you will partner with cross-functional teams to lead the development and execution of our payments strategy and manage relationships with key partners in the payment industry, including the creation of the roadmap and prioritization for the future of payments in the bank, for example: emerging payments, Account-to-Account (A2A) transfers, real-time payments (FedNow), and Zelle.

Essential Duties and Responsibilities:

Develop and communicate the strategy used to support the overall product vision.
Collaborate with and influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs, and more to gain alignment and support for the strategy.
Build a deep understanding of our commercial and retail customers, their needs, and market opportunities; create a data driven culture; leverage data to define strategies that will differentiate us and help us grow.
Build liaisons with Bank’s segments to create a process to capture the voice of the customer.
Develop educational content focused on payment concepts—including definitions, payment rails, behaviors, and emerging trends—to enhance visibility and thought leadership within the bank.
Build and maintain strong relationships with key partners in the payment ecosystem, including banks, fintech companies, and payment networks.
Function as the primary point of contact for partners, addressing any issues and fostering long-term collaboration.
Support on the negotiation and partnership agreements to ensure mutually beneficial outcomes.; Maintain documentation of key agreements, minutes, etc.
Define short term targets based on long-term goals strategy.
Establish a structured process to regularly update the roadmap and prioritize future features. Own the product roadmap and feature definition, partner with tech and design teams to deliver platform components to meet intended experience.

Education:

Bachelor’s degree in Business Administration, Computer Sciences, Computer Engineering, Industrial Engineering, Information Systems or related fields.

Experience:

Five (5) years of proven progressive experience in developing and executing product management with a focus on payments or financial services.

Bachelor’s degree in Business administration, Computer science, or a related field.

Certifications / Licenses:

No certifications or license needed.

Knowledge, Skills & Abilities (KSA's):

Strong business acumen: Ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business' management.
Strong technical acumen: Ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data/key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly.
Computer and technological skills: Experience and proficiency with current version of MSO365.

Region Locations: Puerto Rico, Florida.

Work Schedule: Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Closing Officer (Miami Lakes, FL, US, 33016)

Popular Association Loan Closing Mgmt

We are currently sourcing for a Closing Officer. This position will be responsible for closing due diligence and documentation of commercial loans in the Loan Documentation team in Popular Bank.

In this position, you will:

Receive and review requests for closing community association commercial loans
Be responsible for effectively processing a high volume of loan requests under minimum level of supervision, by obtaining, verifying, completing, and maintaining all necessary loan documentation
Review and research lit/lien, title searches, and title commitments, and work with loan officer to clear all exceptions
Ensure that all formation documentation such as Articles of Incorporation, Certificates of Trust, Certificates of Good Standing, Corporate Resolutions, Bylaws etc., are included in the loan package, as applicable
Review types of collateral being taken by the Bank, for appropriate documentation and to ensure Bank’s ability to perfect its position
Update the Loan Closing Salesforce Database and/or related applications to ensure all pre-closing conditions, documentation, and requirements are met prior to funding
Coordinate closings with Borrower’s attorney and Bank’s counsel
Funding: Review loan documentation and prepare boarding package to ensure that all required documentation is signed and included
Funding: Ensure the accuracy of wire instructions, obtain insurance certificates, verify holds, verify deposit account openings, obtain proof of UCC filing, and obtain any other documents as required
Post-Closing: Complete closing checklist, send Welcome Letter, and ensure all post-closing ticklers are updated in a timely manner
Maintain a specialized knowledge of the documentation department’s function, terminology, policies and procedures, and related laws and regulations at the local, state, and federal levels

To be considered, you will need:

Strong analytical/math skills to identify and resolve problems
To provide service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the business
Strong oral and written communication skills including presentation skills
Detail-oriented and able to take initiative in owning multiple projects
Proficiency with Microsoft Office and Adobe Acrobat. Salesforce experience, preferred.
High school diploma or general education degree (GED) with a minimum 2 to 4 years prior commercial lending experience in a high volume closing unit is required
Metavante/FIS IBS Insight experience is highly preferred

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Operations Analyst | Customer Resolution Center (San Juan, PR)

Job Type

This is a Full Time Opportunity.

General Description

Performs ATM’s Settlement and Solve Other Banks’ Claims.

Essential Duties and Responsibilities

Resolve ATMs differences resulted from Host approval process and General Ledger settlements performed by branches and ATM Off Premises units using programs such as Bank’s Customer Information System, Base 24, SAP, ATM Journal application and other platforms for ATM financial adjustments to provide the best service and support the operations. Performs calls, entries, and ATM settlements accordingly. Follow up on responses, identify if further actions need to be taken.
Handle ATM claims to or from other financial institutions through ATM Network Switch and perform the ACH Settlement required.
Manage calls pertaining to transaction investigations as required.
Process various miscellaneous side functions within the department as assigned.
Assist in Disaster Recovery Testing as needed.
Assist in Testing new applications as needed.

Minimum Education

Bachelor’s degree in business administration (Accounting or Finance)

Experience

At least one year of related experience.

Other Qualifications

Proficient in both English and Spanish
Experience in accounting procedures and cycle
Good analytical skills
Ability to work in teams and collaborate with peers to meet common goals.
Experience and good skills managing different computer systems and programs such as SAP, Base 24, Microsoft Office (Outlook, Excel, Word, PowerPoint), among other platforms.

Region Locations

Work Schedule

Monday to Friday from 8:00am-5:00pm. Available to work different working hours, including weekends and/or holidays.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Commercial Banking Portfolio Officer - Healthcare (New York, NY, US, 10004)

Commercial Healthcare Portfolio & Ops

This position is responsible for the effective service of the Healthcare commercial portfolio.

The Commercial Banking Portfolio Officer provides day to day support to the Commercial Relationship Officers and Team Leaders in ensuring that customers are effectively serviced, loan closings are efficiently managed and operational situations are resolved promptly. Furthermore, the Commercial Banking Portfolio Officer manages a portfolio of Healthcare relationships to ensure maturities are booked timely.

In this position, you will:

Interact with Credit/Risk departments and ensure process and products are in accordance to procedures and policies.
Prepare, organize, write credit memos inclusive of Annual Reviews, Renewals, Extensions, Modifications, Waivers and Consents.
Review Loan Agreements in accordance with Loan Approvals.
Manage monthly maturity reports.
Request, receive and review customer's compliance with financial reporting and covenant requirements.
Manage the loan portfolio for renewals, extensions and modifications.
Responsible for Financial and Borrowing Bases Analysis for respective portfolio.
Point of contact for Healthcare Team’s Syndicated/Participant Loans.
Analyze data, generate management reports and present as needed
Responsible for loan portfolio closings; coordinate with Commercial Loan Documentation and Operations to effectuate closings.
Interact with external Legal counsel for loan agreement preparation.
Interact act with Commercial Servicing, Cash Management and Operations departments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc. and ensure respective databases are accurate and up to date with customer information
Responsible for monthly report presentations.
Responsible for client template presentations (financial, covenant and borrowing base templates).
Support in internal and external audits.
Research, investigate, and resolve customer discrepancies, complaints, and payments.
Work with Commercial Loan Specialists in mentoring, career growth and providing guidance.
Support Portfolio Supervisor in managing portfolio and workflow.

To be considered, you will need:

Bachelor's degree (B. A.) in Business Administration related field and/or 5 years’ experience managing commercial credit and non-credit products, including cash flow, financial and credit worthiness analysis
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility. Keeps updated on changes to banking environment, bank competition, and customer’s business environment applicable to area of responsibility
Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc)
Familiarity with appraisals, environmental, site inspections, plan and cost review reports, global cash flow, and stress testing
Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame
Important Skills: Time Management, Organization, Excel and Word, Proficient phone, email, math and writing skills. Commercial Credit Experience/Education preferred. Commercial Healthcare Experience/knowledge desired. Strong awareness of Compliance and Risk policies. Strong Communication and Presentation skills.
Systems Skills: FIS, Commercial Loan Pipeline, Commercial Loan Information System, Onbase, DCI, JIRA, Salesforce, Service Request Portal, Collateral 360

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $95,000.00 and $105,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Trust Representative (San Juan, PR)

Job Type

Full-Time, Non-Exempt

Work Schedule

Monday to Friday, 8:00 a.m. – 5:00 p.m.

General Description

Provides business office clerical assistance.

Essential Duties and Responsibilities

Manage the review process for mortgage collateral and related documentation.
Ensure compliance with guidelines and agreements from GNMA, FNMA, Freddie Mac, FHLB, and private investors.
Maintain and update documentation tracking systems.
Generate reports in accordance with applicable regulations and agreements.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

Education

Bachelor's degree in Business Administration or equivalent combination of education and experience.

Experience

Minimum of two (2) years of experience in mortgages, post-closing, or the secondary market (preferred).

Other Qualifications

Basic knowledge of mortgage processes.
General understanding of financial instruments in the mortgage industry.
Familiarity with GNMA, FNMA, and Freddie Mac regulations.
Excellent customer service, interpersonal, and negotiation skills.
Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, meet deadlines, and adapt to change.
Ability to identify unit needs, propose solutions, and resolve issues promptly and accurately.
Proficiency in English and Spanish, both oral and written.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Physical ability to retrieve documents from high shelves in a vault facility and transport files as needed.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Senior CRA Compliance Officer - US CRA (New York, NY, US, 10004)

US CRA

We are looking for a Senior CRA Compliance Officer to join our Compliance Team in New York, NY. This person will assist in developing and supporting the Bank's strategies and be responsible for its successful implementation. The Senior CRA Compliance Officer will report to the CRA Compliance Officer / CRA Program Manager.

In this position, you will:

Provide support in identifying HMDA and CRA risks in collaboration with the Regulatory Risk Assessment Unit;
Monitor the Bank's CRA performance (HMDA and CRA Small Business / Small Farms data and for adherence to applicable laws, regulations, and guidance in accordance with the Bank's CRA strategy and goals;
Track, monitor and analyze the bank's CRA performance, including lending, investment, and service activities, to ensure compliance with CRA regulations;
Support the establishment of SMART business goals for HMDA and CRA to address LMI lending opportunities;
Quarterly assess the HMDA and CRA Small Business/Small Farms data, and Community Development Activities with respect to demographic data on median income levels, distribution of household income, and other relevant data in the bank’s assessment areas, using the Wiz SaaS tool to create Performance Reports and aid in the timely and accurate submission of the HMDA LAR and CRA LR;
Support a comprehensive and enterprise wide CRA Program by engaging stakeholders in the Bank and within the community.
Monitor state and federal laws and regulations affecting CRA and fair lending compliance and help implement any changes. Keep senior management abreast of all changes;
Assist to ensure that applicable policy and procedures are timely updated to reflect current practices;
Assist to complete annual CRA self-assessment;
Serve as a resource to business units, internal team members and management providing a range of support, guidance, and analysis on regulatory compliance requirements, issues, and/or best practices relative to CRA and fair lending;
Assist in managing the federal and state CRA examinations and/or related regulatory examinations, audits, or reviews;
Provide support to management in the execution of the compliance training program, including drafting training materials, and conducting training as needed;
Support the Bank’s CRA Program, including monitoring of the Bank’s CRA performance in accordance with the Bank’s CRA strategy;
Help maintain current CRA public file and ensure public disclosure requirements are met;
Establish, monitor, and maintain relationships with community based charitable and non-profit organizations, representing Popular Bank and its commitment to the communities that it serves, including but not limited to board service as needed;
Work with lending, credit and senior business managers and community organizations to identify opportunities and service the needs of low-moderate income households; and
Perform other duties as assigned.

To be considered, you will need:

Bachelor’s degree required. CRCM designation preferred.
Superior knowledge of compliance laws and regulations including CRA, HMDA, fair lending, UDAAP and other applicable consumer compliance regulations.
5-7 years of experience with CRA Wiz, including use for submission, reporting and mapping functionalities, and analytics.
Proficiency in Microsoft Office Suite required, with a strong emphasis on Microsoft Excel including the use of formulas, pivot tables, and data analysis tools.
Demonstrated ability to work effectively as a part of a team, maintain positive working relationships with colleagues across departments while also taking direction and reporting to management.
Prior experience working with regulatory agencies, including FRB, OCC, FDIC or CFPB.
Strong written and verbal communication, research, and presentation skills including a demonstrated ability to clearly provide written reports that identify and quantify risk as well as present sound solutions considering Popular’s operations and culture. Strong organizational, time management and project management skills, including prioritization and attention to detail and working with deadlines.
Travel may be required.

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $130,000.00 and $150,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Teller (Full Time) (North Miami, FL, US, 33180)

NW 7th Miami FL

In this position, you will:

Operations

Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
Reference the client by name in all transactions to provide personalized service
Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
Assist in the processing of night depository bags and currency, and ATM settlements as required
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
Promote the branch's active involvement within the community and report all CRA related activities to supervisor
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Wire Transfer Technician (San Juan, PR)

Job Type

Full Time Regular Position

General Description

The Wire Transfer Technician is responsible for performing operational support duties of the Wire Transfer Department. Effectively process wire transfer instructions through the Wire Transfer System. Responsible for accurate initiation, verification and releasing of Fedwire and SWIFT payments (incomings and outgoings) and between financial institutions to meet the established cutoff times. Ensure compliance with the Federal Reserve guidelines and all applicable laws and regulations. Monitors the status of wires including the OFAC queue, secure appropriate approvals and release wires according to established guidelines. Investigates and researches investigations, claims and disputes, and suspicious or fraudulent transactions in accordance with state and federal regulations. Adheres to department guidelines, policies, procedures and regulatory requirements governing Wire Transfer Operations while maintaining maximum level of accuracy, quality, timeliness of work and providing optimum customer service and satisfaction.

Essential Duties and Responsibilities

Process incoming/outgoing wire transfers at the request of customers.
Analyze the details of the transaction
Ensure the appropriate accounts are debited/ credited.
Review, transmit and process wires from different Exception Queues, as applicable.
Ensure that the transactions are preformed correctly to avoid errors.
Initiate wire investigations at the request of customers or banks.
Ensure customers inquiries are addressed timely and accurately.
Reports exceptions to Department Supervisor.

(Other duties may be assigned)

Education

Bachelor's degree completed from an accredited college or university.

Experience

Two-to-three-year previous banking operations experience, payment processing experience preferred, or equivalent combination of education and experience.

Other Qualifications

Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments
Collect, research and complement data
Demonstrate attention to detail
Identify and resolve problems in a timely manner
Develop alternative solutions
Demonstrate excellent written and oral communication skills in Spanish and English
Excellent customer service skills
Domain of Office 365 programs (Outlook, Word and Excel)
Excellent computer typing speed and accuracy skills
Knowledge of banking laws and regulations, branch operations and/or foreign currency transactions is desired but not required.

Region Locations

San Juan, PR

Work Schedule

Monday to Friday | 8:00am to 5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Banking Specialist (Miami Lakes, FL, US, 33016)

SFL Commercial Banking Loan Processing

This position is responsible for the effective servicing of a designated portfolio and also provides day to day support to a designated business banking team to ensure customers are effectively serviced, their inquiries responded to and operational situations resolved promptly and efficiently.

In this position, you will:

Maintain profiles of priority customers and keep assigned officers advised of major developments; assist with managing customer relationships.
Provide support administering day to day credit and loan process inclusive of department’s past due accounts, tickler review, credit extensions, and customer inquiries. This may include calling past due customers.
Review and process documentation for loan agreements and borrowing arrangements.
Review documentation for renewals and restructures as approved by management.
Prepare and review documentation requests, contact loan officers for missing information. Clarify facts and approvals.
Monitor overdraft accounts daily and report findings to assigned officers for approval. Contact customers as necessary.
Maintain file room and prepare new commercial credit files. Periodically review existing documentation in files for accuracy and consistency and assure all information is chronologically updated and recorded in Baker Hill.
Responsible for sending files for preparation and securing approval signatures of Satisfactions, Releases and UCC3s.
Prepare transmittal letters or ELODs for advances and pay down requests. Review loan’s status on each situation.
Receive and process customer payments. Verify loans on system prepare transmittal for processing transaction and handle wire requests.
Verify for accuracy new loan booking data on system against note terms and conditions. Interpret results and report findings related to loan portfolio. Identify posting errors and submit for corrections.
Prepare and mail financial statement requests to customers and obtain all necessary financial documentation, financial statements, tax returns, and order credit reports as needed to keep files current and update Baker Hill and ECM tickler.
Handle incoming customer calls, related to loan status, billing, escrows, and loan histories and account analysis. Conduct investigations for loans, researching client disputes, incorrect billing, non-receipt of statements and late charges.
Respond to vendors, accountants and auditors for balance verification.
Monitor loan maturity dates and prepare loan extension reqeuests.
Coordinate with business banking team to keep customer in compliance with financial reporting and covenant requirements.
Arrange closings of renewals and restructures and book same on loan system.
Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary.
Research, investigate and resolve customer discrepancies, complaints and payments.
Act as liaison with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc.
Regularly interact with third party service providers; provide feedback to management regarding issues or concerns with provider.
Manage the application of payments on the loan system to conform with the terms of the loan documents.
Pro-actively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits, communicate information to relationship officer.
Ensure respective databases are accurate and up to date for customer information.
Compile data and generate management reports as needed.

To be considered, you will need:

Analytical Skills -

Identifies and resolves problems.
Identifies opportunities to increase accuracy and optimize resources.
Demonstrates attention to detail.

Communication Skills -

Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively, editing work for spelling, grammar and accuracy.
Presents organized and thorough information and data appropriate for intended audience.
Provides good documentation.

Time Management Skills -

Ability to work on multiple projects/tasks simultaneously, managing time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrates follow-up skills.
Provides timely and professional support to all customers and vendors.

Other Skills -

Self motivated.
Team-oriented.
Works with minimal supervision.
Excellent inter-personal skills.

Banking –

Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to area of responsibility (AML/BSA/etc).

Computer Skills –

Knowledge of basic computer operations.
Knowledge of Excel and Word to support office operations to produce a variety of textual documents, such as letters, reports, memos, and form letters.
Ability to accurately input information into and retrieve from the computer.

Customer Service

Highly professional demeanor with excellent telephone skills and etiquette.
Utilizes various interpersonal styles and communication methods to positively assist and influence customers.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Senior Product Manager (San Juan, PR)

General Description

The Popular Auto Division is primary focus will be to collaborate with the Sales team to grow the loan and lease portfolio for cars, trucks, equipment and boats. This will be achieved with the implementation of targeted campaigns, strategic alliances with dealers, suppliers and providers, through the optimization of digital and face-to-face channels. In addition will be responsible for co-leading Popular Auto's marketing strategy for the affiliated dealer network in Puerto Rico.

Essential Duties and Responsibilities

Effective management of work teams, aligning resources and optimal use of the assigned budget. This includes managing budgets allocated to special projects, activities/events, contests, and other marketing efforts.
Design and implement marketing campaigns to promote auto financing products through the network of affiliated dealerships.
Develop promotional materials and support tools for dealers (signage, digital content, media support, etc.) focused on increasing the sales volume of our participating dealers and the % of sponsorship to Popular Auto.
Coordinate events, auto shows and point-of-sale activations with dealers; and activities such as: social, education for dealer employees, dealer owners, etc., employee and customer recognition, corporate travel and Golf Tournament.
Lead special projects that require the collaboration of people and groups that report to other areas of the business, the company and external suppliers. Such as: dealer events, social activities, Golf Tournament.
Manage digital campaigns (billboards, social networks, Google Ads, email marketing) focused on generating requests and conversion to portfolio.
Coordinate with the compliance and legal area the different campaigns and/or requirements related to digital strategies, brands and offers.
Maintain a close and aligned collaboration with dealers, advertising agencies, media (press, radio and TV) joint initiatives in search of increasing sales.
Monitor the performance of each dealer in terms of application generation, financing conversion and the performance of their portfolios.
Establish marketing strategies tied to the individual sales strategy of top dealers and/or distributors including: offers, contests, recognition activities, and support at their dealerships.
Analyze automotive market trends and consumer behavior in Puerto Rico to provide suggestions and solutions according to the needs that arise.
Supervise the people who work with the functions related to assembly and disassembly, signage, management of the calendar of activities, events and corporate activities.
Collaborate with the credit, sales, and compliance team to ensure strategic alignment.

Supervisory Responsibilities:
Directly supervises full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork that allows for disagreement over ideas as well as diversity.

Education

Bachelor's Degree in Marketing

Experience

Supervisory experience.
Minimum of five (5) years of marketing experience, preferably knowledge of the automotive market and financing in Puerto Rico.
Experience in the management of advertising through agencies and effective management of work teams.
Mastery of digital marketing tools and data analysis (Google Analytics, Meta Ads, CRM, You Tube post).
Excellent communication, negotiation and leadership skills.
Experience making sales strategy presentations.

Knowledge, Skills and Abilities:

Develop unique solutions that differentiate the product from the market, while adjusting strategies in response to market changes and needs.
Dedicated, high-energy, creative, self-starter who has excellent drive for getting results
Excellent interpersonal and teamwork skills
High Level of organization to establish priorities, simultaneously work with multiple tasks and meet deadlines
Ability to understand key performance analytics and leverage date to make informed decisions
Ability to work in a dynamic and fast-paced environment
Exceptional attention to detail
Strong problem-solving and willingness to roll up one’s sleeves to get the job done
Excellent verbal, written and interpersonal communication skills (Spanish and English)
Ability in designing effective presentations
Proficient in the use of Word, Power Point, Excel
Availability to travel on and off the island; visit dealerships during extended hours and weekends.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Quantitative Analyst (San Juan, PR)

General Description

Popular is seeking a quantitative analyst who will conduct the validation for quantitative risk models and core system applications subject to Model Risk & Governance policy requirements such as credit risk, operational risk, scenario variables/macroeconomic forecasting models, Bank Secrecy Act (BSA) / Anti Money Laundering (AML) and fraud system rules, etc. which are used to assess the adequacy of risk modeling for regulatory and business requirements.

Essential Duties and Responsibilities

Validates, tests, documents, implements, and/or oversees usage of advanced quantitative/statistical and AML models. The statistical models are utilized in forecasting of the bank’s deposit, revenues, stress scenario and allowances. BSA/AML models cover Anti Money Laundering, Sanction Screening, Know Your Customer (KYC), Client Due Diligence (CDD), and other forms of financial crimes monitoring.
Perform independent challenges of machine learning models used for fraud detection and fraud risk management. Fraud models cover transaction authentication (debit cards, credit cards, ACH) and account originations (loans, credit cards and deposit accounts).
Deliverables include the creation of validation documentation such as: presentations, written reports, model or reporting code documentation, business requirements, monitoring reports and related code, and procedures.
Provide effective challenge on the conceptual and technical soundness of the models’ design, theory, and framework through various testing following guidelines based on SR 11-7.
Interact with stakeholders such as model developers, model sponsors, model users, and production, for model risk management related activities.
Perform complex mathematical analysis utilizing various statistical methods or techniques. Areas of focus are models using machine learning (Random Forest, GBT, XGBoost, Neural Networks), logistic regression and various ensemble techniques.
Working optimally as a team member with other quantitative analysts at Popular, as well with external consultants.
Evaluating model performance monitoring process, and conducting model annual reviews; ann keep up to date with regulatory and legal requirements.
Communicate clearly the results of analysis and potential outcomes of model validations to key decisions makers.

Education

Bachelor’s/Master’s Degree in Computer Science, Mathematics, Applied Statistics, Data Science Physics or in a quantitative field.

Experience

At least 2 years of experience in model implementation/validation/development, experience in machine learning is desirable. Master’s degree in the abovementioned fields is a plus.

Knowledge in BSA/AML/OFAC/Fraud systems or regulations is a plus.

Other Qualifications

• Strong statistical modeling and machine learning background based on technical training or advanced education in a quantitative field. Understanding of and experience with machine learning methods, including classification theory, tree-based modeling methods (Random Forest, GBT, XGBoost), neural networks, logistic regression, and others.
• Excellent problem solving and decision-making skills.
• Ability to work with multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to work under pressure and with minimum supervision.
• Strong interpersonal and collaboration skills.
• Negotiation skills
• Excellent written and verbal communication skills in English and Spanish.
• Computer and technological skills: Proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Power BI, Word, Azure, etc.)
• Strong experience using Python, R, or other programming languages to manipulate data, visualize and draw insights from large data sets.
• Knowledge of Machine Learning/statistical frameworks, such as Jupyter, AWS, Azure ML, Knime, SAS, Strata, etc.
• Candidates are expected to have excellent scientific and technical documentation and presentation skills, assertive & influencing skills, and the skill to explain theoretical concepts to a non-expert audience in easy-to-understand language.
• Knowledge of relational databases and SQL.

Values

1. Passion for People
2. Own Every Moment
3. Succeed Together
4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Branch Trainee | Branch Trainee Program (San Juan, PR)

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Opportunity

About Our Branch Trainee Program

Popular has established the Branch Associate Trainee Program for candidates who aspire to build a retail branch management career in our branches. Through this program, Branch Trainees will have the opportunity to receive training and complete different job rotations through a 12-month period, where they will gain the knowledge and experience required to perform the roles of, Operations Assistant Manager, Sales Assistant Manager, Assistant Branch Manager, and Small Business Specialist with the goal of becoming a Branch Manager.

Essential Duties and Responsibilities

•   Receives training related to the functions of branches supervisory roles and the Small Business Specialist role.
•   Performs the duties of these roles in branches and several departments during different job rotations. Learns staff functions, operations, management viewpoints, and company policies and practices that affect retail and commercial businesses.
•   Participates in an assigned project identified by the Bank’s Retail Banking Group.
•   Observes experienced employees to acquire knowledge of methods, procedures, and standards required for performance of branch duties.
•   Attends company-sponsored training classes and trainings to promote their professional development. Trainee performance progress will be monitored with management and key trainers.

Education Requirements

• Bachelor's degree in Business Administration with a mayor in Accounting, Finance, or Management
• Earn a grade point average (GPA) of 3.0 or better

Experience

•   Participation in internship or university interchange programs
•   Participation in leadership roles
•   Experience working in customer service and sales for a period of up to 4 years

Other Qualifications

•   Strong oral and written communication skills and fully bilingual (English/Spanish).
•   Ability to lead others by establishing clear priorities and objectives, motivates the team and fosters a climate of respect, diversity and inclusion
•   Develops and maintains effective working relationships with peers, team members, other departments and units to achieve a common goal with collaborative efforts
•   Effectively leads to change and uses the most effective tools and processes to execute.
•   Adapts quickly to change and supports others to adapt as well.
•   Understands and anticipates the needs of internal and external customers, meeting their expectations and requirements. Uses customer needs as basis for decision making and organizational action.
•   Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches and complements data; synthesizes complex or diverse information. Demonstrates attention to detail; applies design principles; generate creative solutions. Identifies and resolves problems in a timely manner; develops alternative solutions.
•   Polished presentation skills
•   Knowledge of the following MS programs: Word, Excel, PowerPoint, and Outlook among others
•   Available and willing to work out of regular business hours, weekends and holidays

Values

Build the Future

Own Every Moment

Passion for People

Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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Threat Intelligence Analyst (San Juan-Cupey, PR)

Full Time Job Opportunity

General Description

Responsible for identifying, analyzing, and mitigating potential security threats to an organization.

Essential Duties and Responsibilities

Building and maintaining strong relationships with internal and external stakeholders, including threat intelligence vendors and law enforcement agencies by serving as a liaison sharing information to enhance threat intelligence to improve the organization’s security posture.
Gather data from various sources such as open-source intelligence, industry reports, threat feeds, internal logs, and dark web monitoring to build a comprehensive picture of potential threats.
Conduct in-depth research and perform investigations into potential and existing security threats from known and emerging threat actors.
Analyze collected data to identify patterns, motivations, and capabilities of cyber fraudsters, evaluating the likelihood and potential impact of threats.
Providing expert analysis and advice on potential security incidents and contributing to the development of security strategies and plans.
Develop proactive security measures based on threat intelligence, including prevention mechanisms and awareness campaigns to reduce risk exposure.
Develop reports for leaders regarding the effectiveness of Cyber-Fraud Fusion Threat Intelligence and make recommendations regarding new policies and procedures.
Convert actionable threat intelligence reports detailing identified threats, TTPs, potential indicators of compromise (IOCs), and mitigation strategies for relevant stakeholders. Operationalize information gathered from vendors to mitigate losses.
Work closely with fraud prevention units to share threat intelligence and integrate it into existing security controls.
Stay current with the latest trends and developments in cybersecurity and fraud prevention.

Education

Bachelor’s degree in cybersecurity, computer science, information technology or related field.

Experience

A minimum of three years’ experience in threat intelligence, cybersecurity, or related field primarily with frameworks & methodologies (STRIDE, MITRE Attack).

Other Qualifications

Analytical Skills

Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
Analytical: Collects, research and complements data; Synthesizes complex or diverse information
Design: Demonstrates attention to detail; Applies design principles; Generate creative solutions
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions

Communication Skills

Oral Communication: (Spanish and English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
Written Communication: (Spanish and English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively

Region Locations

Señorial Center, Cupey

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Service Consultant (Tortola) 1 (Tortola, VG)

Job Type

General Description

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Essential Duties and Responsibilities

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

Experience

At least two years of related experience.

Certifications / Licenses

No certifications or license needed.

Region Locations

Tortola Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Cyber Fraud Officer (San Juan-Cupey, PR)

Full Time Job Opportunity

General Description

Responsible for identifying, preventing and investigating fraudulent activities in an organization by refining machine learning models and identifying proofing techniques, analyzing digital identity signals to detect fraud trends.

Essential Duties and Responsibilities

Serve as a subject matter expert on fraud-related escalations and complex cases.
Represent the fraud team in strategic initiatives, fraud working groups, and industry forums.
Develop, implement, and maintain fraud detection and prevention strategies using advanced analytical tools and software.
Develop and maintain cyber fraud detection and incident response playbooks.
Collaborate with analytics, fraud strategy, and engineering teams to refine machine learning models and identity proofing techniques.
Examine digital identity signals across multiple channels (web, mobile, call center) to identify emerging fraud trends and vulnerabilities.
Assist in the design and implementation of risk-based authentication and identity verification strategies to prevent unauthorized access and fraudulent account creation. Implement tools in MiBanco and all customer-facing applications to enhance security.
Create operational procedures by working with fraud operations, cybersecurity and compliance teams and ensuring a holistic risk approach across the organization.
Provide education on identity fraud risks, tactics, and best practices to enhance fraud awareness across the organization.
Mentor junior analysts, providing guidance on fraud detection methodologies, data analysis techniques, and risk mitigation strategies. Serve as a mentor for the creation of alerts and strategies within the fraud team.

Education

Bachelor’s degree from an accredited college in cybersecurity, computer science information technology or a related field.

Experience

A minimum of 5 years of experience in fraud investigation and analysis, Cybersecurity or identify verification.

Certificates and Licenses

Global Information Assurance Certification (GIAC)
Certified Information Systems Security Professional (CISSP)

Other Qualifications

Analytical Skills

Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
Analytical: Collects, research and complements data; Synthesizes complex or diverse information
Design: Demonstrates attention to detail; Applies design principles; Generate creative solutions
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions

Communication Skills

Oral Communication: (Spanish and English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
Written Communication: (Spanish and English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively

Region Locations

San Juan, Cupey

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Lead UX Researcher (Miami Lakes, FL, US, 90001)

Job Type

Full Time

General Description

As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights.

Essential Duties and Responsibilities

Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting.
Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking.
Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes.
Communicate, defend, and build consensus around your findings to inform decisions.
Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses.
Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support.
Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams.
Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team’s capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team’s deliverables.
Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

Bachelor’s degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field.

Experience

A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business’ management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.
Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.

Knowledge, Skills and Abilities (cont.)

Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesize complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Language: Fully Bilingual Spanish/English
Computer and Technological Skills: Proficient in MS O365. Experience with software platforms, and programming languages tools such as: JavaScript, HTML, CSS, Git, among others is desired. Understanding and proficiency of key design and front-end principles. Excellent well-structured coding skills and be able to translate design specifications into code. Strong software development skills, including experience with object- oriented programming and software design patterns.

Region Locations

Puerto Rico, Florida, Illinois, or North Carolina.

Work Schedule

Hybrid/Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Fraud Monitoring Representative (San Juan, PR)

General Description

Interact with customers to resolve inquiries regarding a fraud-or security-related concern, such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Research and resolve their service-related problems in an accurate and prompt manner. Manage incoming calls and referrals from other departments, also generating outbound calls to validate customer transactions when necessary.

Location: San Juan, Cupey - On-Site

Part Time & Full Time Job Opportunities

Available Shifts

Monday to Friday from 4:00pm-9:00pm (Part Time)
Friday, Saturday & Sunday from 10:00AM-7:00PM (Part Time)
Tuesday to Saturday from 4:00PM to 1:00AM (Full Time)

Must be able to participate in an onsite training from Monday to Friday 9:00am to 6:00pm during 4 consecutive weeks in San Juan.

Essential Duties and Responsibilities

•   Provide exceptional customer service by responding to all customer service requests, customer calls, customer emails and written correspondences.
•   Build rapport with each customer. Actively listen to customers’ requests and inquires. Identify and assess customers’ needs to achieve satisfaction.
•   Executes routine inbound and outbound call center activities concerning the bank products and services, using alternatives as per quick references, scripts, and established guidelines and under supervision, to meet business expectations.
•   Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
•   Leverage systems to support the identification and initiation of fraud investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
•   Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
•   Analyze fraud alerts and manage appropriately.

Education

24 approved credits or equivalent combination of education and experience.

Experience

Two (2) years of experience in a customer service environment, preferably call centers.

Other Qualifications

•   Must have an excellent disposition and outstanding customer service skills, including telephone skills and etiquette, be customer service oriented.
•   Detail-oriented with analytical skills.
•   Excellent oral and written communication skills in English and Spanish.
•   Ability to establish priorities and to work with multiple tasks simultaneously.
•   Ability to work under pressure and with a sense of urgency, to work with a team and collaborate with others to accomplish common goals.
•   Excellent interpersonal and communication skills towards customers and coworkers.
•   Computer skills including knowledge of Windows Microsoft Office applications (Word, Excel, Power Point, etc.).
•   Some positions may require working sitting down or standing up and using telephone equipment.

Values

4. Build the Future

2. Own Every Moment

1. Passion for People

3. Succeed Together

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Commercial Relationship Officer - Business Banking (New York, NY, US, 10004)

Business Banking NYM

Responsible for developing and growing a commercial client portfolio, focused on the small and medium enterprise client segment. Serves as a "trusted advisor", developing relationships with clients based on the clients' business objectives and lifecycle. Originates both credit and non-credit opportunities and expands existing relationships to drive profitable revenue growth and quality credit.

In this position, you will:

Engage in community relationships and activities for business development
Identify, develop, and build profitable relationships with prospects and clients consistent with the objectives of the Bank
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial priorities and provide the products/services that are most appropriate for their situation
Cultivate internal partnerships with Treasury Management, Private Banking, Wealth Management, and Branch teams to provide comprehensive financial solutions to clients and expand client relationships and cross-selling
Proactively monitor portfolio for ongoing credit quality credit renewal, and adherence to policy. Ensure accurate and timely risk identification
Work with credit to negotiate, structure, and underwrite credit transactions that meet clients’ needs and are consistent with the credit quality standards and operational compliance requirements of the Bank. Monitor the loan documentation process and close the loan

To be considered, you will need:

Bachelor's degree from accredited college or university and/or seven years or more of experience in commercial credit with an established portfolio of Commercial customers or equivalent related experience and training
Ability to positively interact with customers in difficult and demanding situations and use various interpersonal styles and communication methods depending on customer and situation, to gain acceptance of a product or service
Highly capable of effectively defining problems, searching for root causes and recommending actionable solutions
Excellent analytical, communication, and report preparation skills
Knowledge of the following: Commercial and consumer credit regulations, policies, and procedures; Loan analysis, restructuring, and documentation; Collection Techniques and Structure financing analysis
High degree of computer literacy
Ability to establish and maintain effective work relationships both internally and externally

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $150,000.00 and $175,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Data Scientist (San Juan, PR)

The Opportunity

Data Scientist I is a role that involves working on data analysis and model development under the supervision of senior team members. With a deep understanding of data science and machine learning workflows, you'll build and lead by example, fostering a culture of operational excellence. This highly cross-functional role requires strong partnerships with engineering, products, business, finance, and analytics teams, as well as accountability, and the ability to navigate fast-paced environments with agility and poise.

Your key responsibilities:

You will collaborate with multifaceted teams of specialists spread across various locations to offer a broad spectrum of data and analytics solutions.

Specifically:

Conduct thorough exploratory data analysis (EDA) to uncover insights and inform model development.

· Hands on design, development, and deployment of predictive models, machine learning algorithms, and AI solutions.

· Collaborate with team members and business stakeholders to understand objectives and requirements and develop analytic models that provide actionable insights.

· Ensure the validity, reliability, and robustness of models by implementing best practices in model validation, testing, and calibration.

· Partner with the Advanced Analytics Center of Excellence to share knowledge, best practices, and resources.

· Monitor performance and outcomes of models and refine them for optimized performance.

· Communicate complex analytic solutions and insights in a clear and structured manner to business stakeholders.

· Ensure compliance with data governance, privacy, and security policies.

To qualify for the role, you must have:

· Bachelor's degree or Master's Degree in Statistics, Mathematics, Data Science, Economics, or a related field.

· A minimum of 2 years of experience in Quantitative Analytics or decision sciences

· Hands on experience with analytics tools and programming languages such as R, Python, SAS, and SQL.

· Proficiency in machine learning techniques and algorithms, including but not limited to k-NN, Naive Bayes, SVM, and Decision Forests.

· Solid understanding of cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP.

· Experience of one or more AI/ML platforms in cloud such as Sagemaker, Dataiku, DataRobot, H2O.ai, Snowpark, ModelOp Center, and Domino Data Lab.

· Strong knowledge of statistical modeling, machine learning algorithms, and data analysis techniques.

· Proficiency in utilizing a range of Machine/Deep Learning algorithms and frameworks, including TensorFlow, PyTorch, scikit-learn, Spark ML, Torch, Huggingface, Keras, Caffe, and CNTK.

· Experience in following waterfall, iterative, scaled agile, scrum, and kanban methodologies.

· Hands-on experience with On-prem & cloud data platforms such as Snowflake, AWS Redshift, Azure Synapse Analytics, Databricks, AWS Aurora, Oracle Exadata, SQL server, Hadoop, Spark, SAS and R.

· Experience with Graph Networks, Fraud detection, financial crimes implementations

· Proficiency in deep learning algorithms such as Convolutional Neural Networks (CNNs), Long Short-Term Memory Networks (LSTMs), Recurrent Neural Networks (RNNs), Generative Adversarial Networks (GANs), Radial Basis Function Networks (RBFNs), Multilayer Perceptron (MLPs), Self-Organizing Maps (SOMs).

· Implemented machine learning models by leveraging algorithms such as Linear Regression, Decision tree, SVM, Clustering, Naive Bayes, KNN, Random Forest, PCA, AdaBoost.

· Expertise in validation of AI/ML models using one or more methods such as A/B testing, Chi-Square tests, ANOVA, ANCOVA, MANCOVA, MANOVA, Null Hypothesis, Alternate Hypothesis

· Excellent data analysis, profiling and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, Ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib.

· Demonstrated experience in Hadoop, EMR (Elastic MapReduce), EKS (Elastic Kubernetes Service), ECS (Elastic Container Service), Docker, Kubernetes, and Amazon Sagemaker for visionary, scalable, and efficient machine learning workflows.

· Experience in handling high volume of data in structure, semi-structured and unstructured formats such as relational, flat files, XML, JSON, Parquet, Avro, Mainframe copybooks, CSV, Fixed with and hierarchy files.

· Knowledge of big data technologies such as Hadoop, Spark, or similar.

· Excellent analytical and problem-solving skills.

· Ability to communicate and collaborate with diverse set of team members.

What we look for:

We are seeking enthusiastic candidates who have an unwavering commitment to remain at the forefront of data technology and science. Our ideal candidates are those who aim to foster team spirit and collaboration. It is essential that you display comprehensive technical proficiency and possess a rich understanding of the industry.

If you have a genuine drive for helping consumers achieve the full potential of their data while working towards your own development, this role is for you.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Operations Service Technician (San Juan-Cupey, PR)

Job Type

Full Time - Non Exempt

General Description

Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Document Retrieval Services Unit. These duties include but are not limited to attending the photocopy requests for deposit account statements and items (deposits, withdrawals, processed checks, return checks, credit advice, debit advice), credit card statements and individual retirement accounts (IRA). Requests are received through Popular Claims and Accounting System (PCAS) or Research Delivery System (RDS).

Essential Duties and Responsibilities

• Receive, analyze, and process the requested documents, as established by the Bank’s retention record program.
• Make sure the registered information is correct, so the document gets to its destination correctly and on time.
• Assist as backup support for other miscellaneous tasks as needed.
• Investigate, analyze, review and/or refer any chain discrepancies.
• Complete transactions according to all banking regulations and quality service standards

Education

24 credits approved from a university or accredited institution or equivalent combination of education and related experience

Experience

One to two years related experience.
General knowledge of banking.

Other Qualifications

• Effective oral and written communication skills in both Spanish (advanced level) and English (basic level)
• Proficient in Microsoft Office 365, including Excel, Word and Outlook
• Ability to manage high-volume document production under tight and demanding deadlines
• Strong ability to handle confidential matters with discretion and professionalism
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Ability to identify unit needs, propose solutions, and resolve issues promptly and accurately.
• Customer service oriented.
• Knowledge of transaction research

Region Locations

Señorial Center Building, 3rd floor

Work Schedule

Hybrid work schedule
Monday to Friday- 8:00 am to 5:00 pm
Availability to work extended hours, holidays and weekends.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Data Product Owner (Chicago, IL, US, 60018)

Job Type

Full Time Regular Opportunity

General Description

A Technical Data Product Owner is a strategic leader within the Enterprise Data & Analytics function within Popular, responsible for the full lifecycle of data products including strategy, development, launch, and revenue generation.
This role focuses on creating data products that cater to the specific needs of the financial sector. The Data Product Owner ensures that data products adhere to industry regulations and contribute to informed decision-making and financial reporting. The individual collaborates with cross-functional teams, engages with clients, and drives revenue growth through data products. You will be part of diverse teams of professionals across different geographies to deliver a wide range of data and analytics services. You will be solving complex issues and driving growth across the Enterprise Data & Analytics function.

Education

Bachelor’s degree in business, Finance, Engineering, Computer Science, or a related field.

Experience

Minimum of five (5) years of experience in data product management, financial data analytics, or a related field within the financial sector.

Licenses or Certifications (Preferred)

CSM, PMP, PMI, CSPO, PM

Essential Duties and Responsibilities

Strong understanding of financial regulations, data governance, data analytics, product management principles, and revenue generation strategies.
Experience with cloud platforms: Microsoft Azure, GCP, AWS.
Proficient in SQL, data analysis, and profiling.
Familiar with Data Lake, Snowflake, Redshift, Hadoop.
Knowledge of Data Vault 2.0 and Dimensional modeling.
Past projects utilizing data science, AI/ML, data visualization, BI tools, and techniques.
Hands-on experience with AWS, Snowflake, and other cloud-based data management tools and technologies.
Strong technical background to understand and solve complex platform challenges.
Proven track record in Agile teams and frameworks to deliver iterative solutions efficiently.
More than three (3) years developing scripts or data pipelines using modern programming languages such as Python (preferred), bash, Ruby or JavaScript.
Expert level and/or knowledge (3+ years) of Cloud technologies such as AWS (preferred), Azure or GCP. Candidates have architected data solutions in the Cloud such as Data Lake design, advanced analytics (Sagemaker or Spark/EMR) and streaming technologies (Kafka or Kinesis).
Minimum of three (3) years working with Infrastructure as Code tools such as Terraform or AWS CloudFormation and have designed custom modules that can be consumed either internally or by use of third-party organizations.
Deep knowledge (3+ years) of DevOps principles and tools such as Git, Docker, GitLab, Nexus or Jenkins. Have designed custom builds or orchestrations in the data space using these tools.

Other Qualifications

Strong work ethic and accountability, comfortable owning tasks or delegating effectively.
Exceptional problem-solving skills and the ability to balance technical and business priorities.
Collaborative mindset to work closely with cross-functional teams and external stakeholders.
A unique ability to combine technical insight with strategic vision to launch critical products.
Excellent communication, collaboration, and leadership skills.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Base Salary & Benefits

Our base salary for this position located in Chicago, IL generally ranges between $150,000 and $160,000 annually, depending on business needs and, on your qualifications, and experience. Base salary does not include incentive compensation, commissions, or any other type of remuneration or benefits. In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Finance Manager - Data & Analytics Division (San Juan, PR)

Finance Manager – Data & Analytics Division

About Popular Bank

At Popular, we believe in enabling progress—empowering individuals, businesses, and communities through financial innovation and insightful leadership. As we continue advancing our Data & Analytics initiatives, we are seeking a Finance Manager to play a pivotal role in supporting strategic planning, vendor management, and financial decision-making across our agile-driven organization.

Position Summary

The Finance Manager will be responsible for financial oversight and vendor management for the Data & Analytics division. Working directly with the Senior Manager (who leads program management, agile coaching, and business analysis), this role will support cross-functional teams in delivering value through data-driven strategies while ensuring financial discipline and operational excellence.

Key Responsibilities

Financial Planning & Analysis

• Lead forecasting, budgeting, and variance analysis for the division
• Provide financial insights that influence strategic and operational decisions
• Track and report on financial performance across agile programs and analytics initiatives

Vendor Management

• Own vendor onboarding, contract oversight, and performance evaluations
• Partner with procurement and legal to ensure compliance, renewals, and optimization of vendor agreements
• Monitor vendor KPIs and cost-effectiveness in support of delivery goals

Strategic & Cross-Functional Support

• Collaborate with agile coaches and business analysts to ensure alignment between financial goals and program deliverables
• Provide ad hoc analysis and investment recommendations to senior leaders
• Contribute to continuous improvement in financial governance within an agile operating model

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or Master’s preferred
• Minimum 5 years of relevant experience, preferably in banking, consulting, or data-driven environments
• Strong knowledge of FP&A practices and vendor lifecycle management
• Proven ability to support agile or program-oriented teams
• Expertise in Excel, financial systems (SAP, Oracle, etc.), and visualization tools (Power BI, Tableau)
• Bilingual (English and Spanish) preferred

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Sales and Service Associate (Hialeah, FL, US, 33012)

Hialeah FL

The Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction.

The Sales and Service Associate is responsible for the accurate processing of customer transactions while providing courteous, timely, and informative service with which the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.

In this position, you will:

Sales

Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition, and customer's business environment

Operations

Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements
Assist in the processing of night depository bags and currency, and ATM settlements as required

Best in Class Customer Experience

Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner

Risk Management

Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:

Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Operations Analyst | Estate Processing (San Juan-Cupey, PR)

Regular Full Time Opportunity

Job Type

The Analyst processes requests for information of banking relationships and/or liquidation of deceased customer accounts. Documents are analyzed to determine the relationship of the requestor with the deceased customer.

General Description

Receives applications and ensures that all required documentation is included in the requested procedure. Investigates and analyzes deceased customer accounts across various systems spanning a period of up to seven years. Notifies the appropriate department to request maintenance on accounts and credit cards. Issue letters containing requests for information or complete instructions to authorize the settlement of funds from deposit accounts. Generate calls and/or letters to the estate to coordinate the disbursement of funds in a branch. Manage calls from internal/external customers daily as needed.

Education

Completed bachelor’s degree required.

Experience

At least two-year of relevant retail, banking operations, paralegal or legal case handling experience is preferred.

Other Qualifications

Strong research and analytical skills
Excellent customer service skills, including telephone skills and etiquette.
Detail oriented, able to identify situations, look for alternatives and make good decisions.
High level of organization to establish priorities, simultaneously work with multiple tasks, and meet deadlines.
High degree of commitment, and ability to adapt to new situations.
Ability to work under pressure and with minimum supervision.
Manage different computer systems including Windows Microsoft Office applications (Word, Excel, Outlook, Banco Popular systems, etc.).
Effective communication and writing skills in both English and Spanish.

Region Locations

Señorial Center SJ, PR.

Work Schedule

Monday to Friday | 8:00am to 5:00pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

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Sr. Organizational Development Consultant (Miami Lakes, FL, US, 33016)

We are seeking a dynamic and experienced Sr. Organizational Development Consultant with a proven track record in leading organizational change strategies and across a portfolio of change projects. The ideal candidate will have experience in leading organizational change and organizational development initiatives, managing multiple projects simultaneously, and in using the ADKAR model consistently (Prosci). They will collaborate with peer OD/change practitioners to ensure the successful execution of change initiatives across the organization.

Key Responsibilities:

• Lead the development and implementation of change management strategies and plans, leveraging the ADKAR model, to support the successful execution of complex organizational change or transformational change initiatives.

• Design and facilitate OD interventions for leaders and leadership teams for assigned client groups. Must have experience and confidence leading and facilitating executive-level stakeholders.

• Apply established change mgmt. framework, tools, and systems across projects. These include risk management plan, stakeholder impact analysis, communication plan, measurement, and resistance management, and aligning with COEs in HR (e.g., Learning & Development for learning/training plan).

• Proactively diagnose and assess organizational development needs, and work with internal partners to design solutions to address gaps and opportunities.

• In collaboration with peer OD/change practitioners, analyze and provide visibility about change initiatives, including collisions, potential change fatigue and compounding stakeholder impacts surfacing from overlapping changes.

• Work closely with cross-functional teams (within and outside of HR) to assess change impacts, identify stakeholders, and develop communication and engagement strategies aligned with the ADKAR model.

• Measure and evaluate change strategies to determine change adoption and measure ROI of change efforts vs. impact; be able to turn data/measurement into concrete insights and recommendations.

• Provide expertise, best practices, and coaching project teams and organizational stakeholders throughout the change management process, fostering a culture of openness, collaboration, and continuous improvement.

• Design and facilitate leadership and team building workshops, exercises, or programs to enhance the cohesiveness of teams.

• Create and deliver impactful presentations and communications (Spanish and English) for executive audiences; present OD/change management strategies and progress updates to senior stakeholders, providing insights and recommendations for driving successful outcomes.

• Monitor and measure the effectiveness and sustainability of change management initiatives, and adjust strategies and plans as needed to ensure successful outcomes.

Qualifications:

• Proven experience in leading and executing change management for complex organizational changes.

• Strong understanding of change management principles, methodologies, and tools, with a focus on the ADKAR framework.

• Excellent project management skills, with the ability to manage multiple priorities and deliverables simultaneously.

• Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders.

• Change management certification (e.g., Prosci, ACMP) preferred.

Minimum Education

• Master's Degree in Human Resources, Business, Organization Development, Leadership, or Industrial Psychology (or related degree)

Experience

A minimum of 8-10 years of related experience.

Preferred Certifications / Licenses

• Prosci - Change Management certification

• Organizational Development

• Coaching

• Strong written and spoken Spanish and English abilities

• Strong PowerPoint and presentation skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

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Product Manager (San Juan, PR)

Job Type

Full Time

General Description

Join the Digital Banking & Payments Team as Product Manager as we accomplish our mission to deliver best in class experiences for our customers and continue to increase our market leadership. In this role, you will be responsible for bringing new digital capabilities and experiences to our customers. You will own and drive the product vision, strategy, roadmap development and successful life-cycle management and delivery. This individual will lead and guide the work of their squad.

Essential Duties and Responsibilities

Define vision, strategy and roadmap for your product and ensure understanding and alignment with your squad members and key stakeholders.
Responsible for product requirements using agile frameworks to bring new features to market or enhance existing features.
Deliver customer centric experiences by partnering with tech and design.
Lead the delivery of the squad’s roadmap and continuously iterate the product to meet the expectations of our customers.
Build a deep understanding of our customers, partnering with our customer research and marketing teams to understand their needs and market opportunities; leverage data to define strategies that will differentiate us and help us grow.
Collaborate with key business owners to maximize customer and business outcomes.
Prioritize and maintain a healthy backlog of work for development teams and play a critical role in agile ceremonies.
Monitor product performance and use data to drive informed enhancements to our services.

Education

Bachelor's Degree in Business Administration or Computer Engineering

Bachelor's Degree from an accredited University/College in Computer Science or related fields

Experience

Five (5) years of experience in retail/consumer banking digital banking product management in a complex technology environment.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills & Abilities (KSA's)

Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates diligence; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills & Abilities (cont.)

Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, and Word. Experience with tools such as: JIRA, Confluence; data visualization and design tools such as: Power BI, among others is desired.

Region Locations

Puerto Rico, Florida, or North Carolina.

Work Schedule

Hybrid or Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Are you ready for a rewarding career?

If you are a California resident, please click here to learn more about your privacy rights.